Uk Caudalie Opiniones 

Why on God's green earth would you go out of your way to put perfum in sunscreen. Heavy perfum too. Are you ok?

Don't buy their perfumed sunscreen and avoid it at all cost.

Horrible costumer service
Horrible attendant
Super rude and disgusting way of talking and dealing with problem.
Don’t let the costumer speak, treat the costumer very bad and beyond rude!
I would not recommend getting in contact with this company.
I have sent WhatsApp, o called because I had no response and when I called the attendant said there was no one to speak to because was 9pm in France and website shows UK and here is 5:30pm when I called. I called to complain about the box arriving opened and bottle lid opened and bottle not fully full, which I think is a normal thing from the company, but was less than normal, lid half opened, box totally damaged and opened.

Attendant super rude and totally unhelpful! DISGUSTED!

My main problem here is the website boasts dispatched within 24 hours , however I’ve waited three days and my items have not been sent yet. It’s for a present and it’s not going to get there in time so my advice would be that if you like their products, get it from a different retailer. Customer Service. who I reached out to were not remotely helpful.

I have just been in contact with caudalia customer service and couldn’t agree more how unhelpful and downright patronising about a sun oil I bought from them. I have used their sunscreen products for years and have always been highly satisfied with them, actually raved about them until I bought factor 50 sun oil. Oh my goodness, it was like grease on my skin, horrible wouldn’t rub in and when I contacted customer we support they blamed my skin texture, they certainly didn’t blame their product. I’ve used sun oil for many years, different brands and this has never happened before. I at least expected an exchange or refund for a product that is in useable but like many other reviews this company does not believe in good customer service and takes no responsibility. Please avoid using this company, everything is fine until you have a complaint and then they don’t want to know.

Avoid this company! I got a reaction to a “gentle”cleanser and had to fill out a long convoluted form and have been ignored since. These products contains perfume which is overpowering and they don’t care if someone has redness or irritation to it. They don’t offer to refund and are lousy at responding. I am going to write to their ceo.

So unfortunately, there was probably a mistake at the warehouse, and my order came with the wrong products.

I quickly called Caudalie customer service and within 10 minutes everything was solved. They apologised and asked me to send a photo as proof, with the delivery note and the incorrect products. Did all of this through email, while speaking on the phone with the customer adviser Irène (she was amazing!) and within 10 minutes had a new order placed. Was allowed to keep the products (don't think I'll use them loads, as I don't use vinopure, but it's still nice).

So although, there was an issue, and it's never nice... I think Caudalie customer service provided the adequate solution very promptly. So it was a great experience.

While I am satisfied with the products I have tested so far, the delivery and customer support have been very disappointing. Your website claims that orders are processed within 24 hours. In reality, my first order was dispatched after 3 days, and my recent order took 4. Receiving the package only on the eighth day is unacceptable these days. Furthermore, the customer service is non-existent, as I have received no reply to my inquiries about my orders being late.

The customer service is shockingly bad.
I also wrote a review on their website — of course it was negative — and unsurprisingly, it was not published. The reason given was that " it does not appear to comply with the BazaarVoice Authenticity Policy."
So does this mean only positive reviews are allowed to appear?
For transparency, I’m sharing below the review I originally submitted, which was never posted. I find this extremely frustrating and concerning.

Extremely disappointed with this experience. I ordered a skincare set specifically to try multiple products, including a cream, an eye cream, and a serum. The serum arrived completely broken and unusable, which already reflects poor quality control. What made it worse was the customer service. I reached out twice, and instead of taking responsibility or offering a replacement, my request was simply dismissed. Offering a 20% discount on a future purchase is not an acceptable solution. I shouldn’t have to spend more money to make up for their mistake. Overall, very poor customer service and frustrating experience. I wouldn’t recommend ordering if this is how issues are handled.

Received a faulty expired product, sent photographic evidence, back and forth for 2 weeks over a product that cost £36 and now 'customer service' expect me to return the product from the UK to France at my own expense! What a joke!!! They've wasted enough of my time already so I'll be raising a dispute with my bank! Shop elsewhere as not worth the rubbish service

Had an allergy towards one of their products and sent off evidence. The issue is this company are expecting one to contact their office in France for complaints and simply trying to downplay , close the complaint because they make it impossible to resolve the issue . Please avoid- products are extremely poor quality

I have to say I’m somewhat surprised and curious about some of the reviews here. I first discovered Caudalie in Spain while on holiday. Just the amazing shower gels to start with. I then found stores in the UK where it’s sold and was able to sample the range (John Lewis). I ultimately started shopping on their website, primarily because the loyalty scheme is excellent. I have to say I’ve found delivery, service and quality of product to be excellent. Whilst it can take longer to deliver during sales and busy periods, so do most other brands. This is simply about planning and ordering in advance, not difficult. Also, if a product has a box it comes in a box, not all products come in a box and that’s no issue at all. I switched to Caudalie from another major brand when I researched the ingredients. A very happy customer.

Bin bei Caudalie mit einem Kundenkonto angemeldet und immer sehr zufrieden gewesen. Nun habe ich 4 natürliche Pflegestifte bestellt und alle lassen sich nicht herausdrehen. Diesen Fehler habe ich dem Unternehmen per Mail mitgeteilt. Mehrmals hin und her geschrieben, wegen anzugebender Nummer. Alles gemacht und was erhalte ich; einen Doppelbrief mit einem farbigen roten Pflegestift und Proben. Dafür habe ich mir die Mühe nicht gemacht. Ich möchte keine Proben und auch keinen roten Pflegestift ich wollte gerne die Stifte die ich für über 40,- € gekauft habe benutzen können, sprich retour senden und einwandfreie Ware bekommen. Das ist nun voll daneben gegangen.

One star only for customer service, simply doesn’t exist.
My parcel has not been delivered due to royal mail bad service however Caudalie doesn’t care .
Usually a good customer service will investigate the issue but they don’t seem to bother at all.
I raised a complaint on my side with Royal mail and now I will put a formal complaint with Caudalie .
I will not buy again from them .

Sadly some good products but company seems to have serious issues with customer service. Evri confirmed they somehow lost my parcel after marking it as delivered and sent me to Caudalie for help. Caudalie requested for my ID and a declaration (when Evri actually lost the goods!) which i hesitated to provide, they then simply stopped replying to my emails. When i questioned their behaviour by chat a month later, Anna claimed they never received my last emails (how convenient!) and kept on pushing for an ID and declaration form! I had nothing to declare as Evri had already declared they lost the goods! Once she got my ID she then found out i've claimed a chargeback with my bank (obviously as Caudalie had simply stopped replying!) and carried on blaming me for not following their refund process while ignoring my questions. Completely delusional and impertinent, know nothing about customer service and seems to be enjoying being rude while asking customers to 'remain polite', yet are unable to tell you when it is you've not been polite. What a joke!

Very friendly and polite French girl on customer services. A pleasure to deal with, I wish all call centres were like this.

Customer service is shocking..so rude. Lovely product but I won't be using this company again!

I would give zero star if I can.
Their customers service is a joke.
Took 30 mins to wait for collecting my order in shop. No staff is in the shop in opening time.

I love their products and ordered with them many times in the past and never had issues until today. I ordered Vinopure Anti-blemish Trio and one of the products is missing! Also, when your purchase cost is above £59, you get to choose a free sample that's also missing from my order. I was so excited about my order and I am so disappointed when I received it. The invoice shows all the items but 2 of them are missing! Tried calling and got to leave a VM as all the assistants are busy, contacted them on Whatsapp this morning and no response at all! Very very poor customer care sadly.

My loyalty program always has a problem. It shows that I still have 0 point and I cannot add other codes. The customer service ignored me and didn't solve my problem.