Eufy Opiniones 1685

TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Good build quality, started with the doorbell works well battery life could be better. Then got the E30 camera it says 128g sd card but will not format used 32g instant, works great. Then got the S340... Ver más

Valorada con 5 estrellas sobre 5

I didn't know how much time robovac can save. We got L60 Hybrid and will be sure to upgrade our Eufy in the future when current one gives up. Given the L60 price tag, the suction is superior while mop... Ver más

Valorada con 5 estrellas sobre 5

Researched well before buying and straight got into 2 door bells and base station . Well happy as delay is marginal and comes as notyfication and not as a call . Battery seems to holding pretty well a... Ver más

Valorada con 3 estrellas sobre 5

S100 cameras don't always pick up movement. missed some important incidents through this. interface not the best. unifi dashboard better. fast forwarding through videos needs improving. robot vacuu... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Empresa de electrónica

Escrito por la empresa

At eufy, we believe great products and true smart home technology is thought out thoroughly. eufy's smart home technology is built from solid foundation of care from all of us as one company. We don't only care about functional performance, but we think ahead of our consumers to build our products with care, to suit their needs, all seamless with no hassle. That's how we create intuitive, human-first technology that frees our consumers and their families from worries. And enliven their life to be one they truly love. eufy, built with care.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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Ha contestado el 96% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Great addition to our system

The ordering process was extremely straightforward and the Homebase arrived very quickly and was easy to configure. Decided to increase the internal storage from the 16GB included and once restarted, the additional storage was immediately recognised and installed. Great addition to the cameras already installed.

10 de febrero de 2026
Valorada con 2 estrellas sobre 5

Disappointing Deep Clean

The deep clean does not remove all the dirt on our floor tiles. The hoover is fine

18 de febrero de 2026
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Respuesta de Eufy

Dear Customer,

Thank you for your feedback. We're sorry to hear the deep clean didn't fully meet your expectations on your tile floors.

If you'd like assistance with optimizing the mopping performance or have any other concerns, please contact our UK support team at uk.support@eufy.com - they'll be happy to help.

Valorada con 5 estrellas sobre 5

Im a new customer of Eufy security…

Im a new customer of Eufy security products. And I must say they are amazing. Simple set up straight out the box, and good value for money too. I have now swapped out my old units for thr entire Eufy coverage.

18 de febrero de 2026
Valorada con 3 estrellas sobre 5

Not completely happy with product and…

Not completely happy with product and info received to rectify problem not helpful at all

9 de febrero de 2026
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Respuesta de Eufy

We sincerely apologize for your experience and fully understand your concerns.

Your case has been escalated to our management team and given top priority.
Please contact us at uk.support@eufy.com, and we’ll make sure your issue is addressed promptly.

Thank you for bringing this to our attention.

Valorada con 4 estrellas sobre 5

The S380 homebase and E340 doorbells…

The S380 homebase and E340 doorbells are easy to set up but I wish that there was more suitable ringtones available to choose from. The S380 Homebase 3 can remain connected to you router by Wi-Fi but ONLY AFTER you have established the initial link using a router cable. The doorbell camera works well but be aware that there is a few seconds delay between the the button being pressed and the notification and video appearing on your phone.

10 de febrero de 2026
Valorada con 5 estrellas sobre 5

Great as always

Very happy with my Eufy products and service. Setup was quick and straightforward, and the system works exactly as advertised. The app is easy to use, notifications are reliable, and the picture quality is excellent.

Great value for money with no ongoing subscription fees. Would definitely recommend to anyone looking for a dependable home security setup.

22 de noviembre de 2025
Valorada con 3 estrellas sobre 5

Re-usable bags please!

The bags for my eufy x10 Omni pro were delivered quickly and postage free. They weren't particularly cheap but necessary. I really would prefer official Eufy brand re-usable bags though.

9 de febrero de 2026
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Respuesta de Eufy

Dear customer,

Thank you for your feedback and for your purchase.

We appreciate you noting the quick delivery and free shipping. We understand your preference for reusable bags - this is valuable feedback that we'll share with our product team for future consideration.

Our current dust bags are designed to maintain optimal suction and filtration performance, but we recognize that a reusable option would be more economical and environmentally friendly.

Thank you for taking the time to share your thoughts with us.

Valorada con 5 estrellas sobre 5

Eufy solocams&homebase

I decided to buy the Eufy solo camera s340 twin pack and homebase s380 on recommendation ,and i am more than happy.They are both very smart and work absolutely brilliant.They are made so well.I was slightly wary of the solar aspect but they are brilliant.Also so easy to set up. Delivery time was also excellent .Absolutely 💯 recommend

15 de febrero de 2026
Valorada con 5 estrellas sobre 5

Fast delivery

Fast delivery, well packaged and easy to set up with my existing Homebase! Will definitely buy eufy again in the future when I add cameras.

6 de febrero de 2026
Valorada con 5 estrellas sobre 5

Fantastic customer service

I recently came across Eufy home cameras. They are easy to set up and use. I contacted their customer service team using the online form and was pleased to receive a response within 1 hour. I would definitely recommend eufy

14 de febrero de 2026
Valorada con 5 estrellas sobre 5

Easy to set up

Easy to set up picture quality is excellent great that you can access footage without paying a monthly subscription charge

14 de febrero de 2026

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