Jackery Opiniones 100

BUYER BEWARE. terrible customer service. My product was shipped with a defective solar panel port on the power station. I have exchanged 25 emails with jackery.co.uk in 2 weeks, multiple requests for videos using this cable or that and all proved that there was a short on my power station. After all of that they would like to just replace the cable. Who has times to play these mind games? If you want to get very angry and gain a new pen pal this might be the product for you but I have had enough and requested a refund. even providing evidence of a fault is not enough to get them to send me a replacement.

I am extremely disappointed that a 12v dc to dc charger is not available for the uk market.
I would not have purchased from Jackery if I had known this.

Very helpful and friendly sales team and did everything they could with any enquiries I had with my purchase

Fast and brilliant service. Quick to reply to any queries. Any issues were sorted instantly. Highly recommended and no I’m not a bot. Just an average old grumpy man 🤘😎

I urgently required a 12v Automotive charging cable to start my car following my return from holiday. I contacted Jackery and received the item within 36 hours . Superb service.

I was considering buying the newly announced Battery system.
I changed my mind along the process as the site is extremely commercial, with almost no way to find technical details on the new system (missing round trip efficiency, efficiency, standby power use).
The help functionality did not work (the round button bottom right), while my mailbox filled with at least 6 mails in two days (pre-sale, launch+discount code, what is in shopping card, and two random advertisements). While I was almost buying: the discount code they sent (NIEUW100) was not working.
Changed my mind, have now ordered another system where I know what I can expect because documentation is clear and complete.
A small hint for your marketing: buying a 3000€ system with 10-15 years run time needs different marketing than a pair of socks.
All the best.

I bought a Jackery 2000 pro in late 2024 direct from Jackery. How I wish I had done my research first….

Not only did the unit completely fail the experience with their customer services as been woeful and resulted in an outcome that can be described at best as misleading and at worst, outright fraud.

Let me explain: after contacting Jackery support it took nearly a week to get any sort of meaningful answer after they insisted I did a series of pointless tests and videos to prove the unit was dead. To be clear, the unit wouldn’t turn on so I ended up sending a dozen or so pictures and videos or a lifeless electrical unit and was repeatedly asked to try ‘common-sense’ solutions like, have you tried another AC supply? Or, have you checked the charging cable isn’t damaged? The customer service team replied roughly every 30 hours so it took a week or back and forth answering stupid emails to reach a point where they accepted it was in fact dead.

They offered a replacement but not for the unit I had bought which cost £1374 - instead they would only replace it with the inferior 2000v2 which was retailing at £999. Obviously that was very disappointing but I eventually accepted.

The returns process was done entirely at my inconvenience having to ship the item back before they would replace but eventually after a 10 days or so my replacement arrived. However, I was dismayed to find that the replacement they had sent me wouldn’t fully charge - initially I thought it was another faulty item but after researching the particular charging issue I discovered that they had sent me a SECOND HAND REFURBED unit that was still bound to the previous owner’s online Jackery account. What a total fraud….

So, a premium item fails and, after a load of hassle, is replaced with a cheaper second hand version and no new warranty. Not only is it totally unacceptable to replace with a refurb, the fact Jackery didn’t make it clear that’s what they were doing is the kind of underhand tactics you’d expect from a car-boot seller.

Be warned. I’m not the only one. Looking at the forums there are countless issues with Jackery products and similar experiences with customer service although I haven’t found anyone who was being ripped off quite as badly as I was.

Terrible terrible customer service? Problem after problem with my jackery v 3000 also the solar panels are terrible I got 2 x 200 wats solar panels total 400 watts and I am very lucky to get in 100 watts? And they cost a fortune each to buy my true option stay well back because as soon as a problem comes customer service not got a clue

My jackery had discharged and not working contacted them sent a video as requested
And returned the item . They replaced it within two days of the return great customer service

I'm now 10 days into finding out what they are doing to replace my order for 5m extension lead. No reply for the last 5 days. Customer services are shocking clearly £32.99 is less important than this review. Anyone thinking of buying from jackery look elsewhere probably cheaper and Customer service couldn't get any worse.

Well these jackery products all do what they say they will do . We have 3 jackery 1000. 2× 1000 v2 . And an original 1000. they are are knocking pounds off our electric bills. Which was why we brought them .i use them for cooking. With low wattage cooking appliances. Running our Internet. And other appliances like sky glass tv. Just use appliances that run below 1000watts .

Think twice and be very, very careful before dealing with this company.

I spent over £2000.00 with Jackery ordering their Explorer 3000 V2 Power Station, 2, 200W each solar panels, 1 solar panel connector and 1 five meter extension cable. Now, Jackery supplied everything and no 3rd party equipment was involved. But, I have found that the extension cable has been fitted with Jackery’s old style connector and their (3 port) solar panel connector is fitted with their new style connector therefore, I cannot use the solar panels or connect them both to the power unit (not that we have had much sun) as it is impossible to connect the solar panels to the power unit. After contacting Lorinda by email with what she calls “ a detailed message” she now requests (by email) that I send her photographs of the two connectors (3-port connector and extension lead connector) before they will do anything to help/sort this out. So I telephoned them and spoke to Marita who now has emailed me and said that she cannot help until I send photographs.

Jackery has supplied everything (all equipment) they have my order numbers and my address (post code) and so from my part, I cannot see any problem as to why they will not help me until I have sent photographs of what I have purchased.

The Jackery works excellent BUT I am using it 24/7 to power my router but the 12v DC connecter supplied by Avtec loses power with the slightest movement.

Good service and helpful staff. It has done what we wanted it to do so no complaints 😁

Great unit highly recommend well made 10 out 10

Brilliant 🤩 does exactly what it should well made and not too heavy or to large to move around. Only one point the web site could be clearer I would have bought a higher spec one if I’d understood how much and how long I could run things on it.

Absolute nightmare. Ordered off Amazon and came completely dead, iv tried all the ‘technical advice’ and it won’t start because it’s a dead battery.
Got through to the ‘east Asia’ call centre as I can’t access my Amazon account and they are Completely useless. The guy I spoke to sounded like sounded more dead than the battery. Now they are asking me to make videos of it plugged in charging etc when iv told them I don’t want a faulty battery in my house.
Worst buying experience ever

Brilliant product and excellent customer liason

Outstanding customer service

Friendly people to deal with. Communication was top notch. Effortless.