Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Do not buy from them. Quality of product and customer service is terrible. Dresses do not fit US sizes. And, they tell you you can return if they don't fit and they give you the run around with email... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Dress stained and marked. Apparently it was quality checked - by whom???Offered £47.16 refund and told I could get it professionally dry cleaned - err no, not on a brand new dress (supposedly not... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

easy site to navigate, love my dress, just not this site doesn't offer returns because everything is made to order, it clearly says that so it is a bit of a risk if you don't like it

Valorada con 5 estrellas sobre 5

Absolutely love my dresses ordered 2 for choice for my sons wedding as I couldn't make up my mind which one i liked best. Material is excellent, definitely would buy from again.

Información sobre la empresa

  1. Tienda de vestidos
  2. también en la categoría
  3. Tienda de bodas
  4. Tienda para novias

Escrito por la empresa

Missacc, established in 2017, is an online boutique specializing in wedding and formal dresses. We are devoted to providing women with an endless variety of timeless gowns and dresses that make their formal and special occasions unforgettable. At Missacc, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process. We provide our customers with a wide range of high-quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses, and prom dresses will be presented to our customers with unique style, tailor-made design, and attentive service.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

392 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 39% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,8

Todas las opiniones

(392)

346 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Good website

Good website, very clear, but would have liked it to be in a slightly larger text!
Good to customise the dress for free, impressed with this!
Can absolutely recommend this website!
Looking forward to receiving my dress!

2 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

NO REFUND, EVEN FOR A STANDARD ORDER...SCAM

I DID A STANDARD SIZED DRESS, NOT CUSTOM, TRIED IT ON DAY OF DELIVERY. I WEAR A 10 BUT BOUGHT A 16 IT WAS STILL VERY TIGHT. I TRIED TO RETURN THE 270.00 DRESS AND THEY OFFERED ME 50.00 AND SAID I HAVE TO PAY TO SEND BACK TO CHINA!

2 de septiembre de 2026
Opinión espontánea
Logotipo de Missacc

Respuesta de Missacc

Thank you for sharing your experience with us. We are truly sorry to hear that the dress did not fit as expected.

We would like to clarify that all our standard size dresses are made strictly according to the size chart on our website. We always recommend taking your own measurements and referring to our size chart before ordering, as sizing standards can vary significantly from your usual dress size.

We would love the opportunity to look into your case and find a fair resolution. Could you please provide your **order number** so we can assist you further?

Valorada con 5 estrellas sobre 5

The dress was as described and even better.

The dress was as described, looked even better in reality, the material was good quality, the customer service excellent, the delivery was easy to follow, and it arrived in time. I will definitly order again and can only recommend them. Thank you to the team, you really safed my day.

21 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not buy any thing from this Chinees…

Do not buy any thing from this Chinees Chop. The dress vas not in the rigth size and They want let me get the adress for return. They ask me to give it to a friend, resailet my self or get a Tailor, that will cost me more than the dress.
If any one hav return their dress, please let me know the address so I can send it back.

26 de agosto de 2026
Opinión espontánea
Logotipo de Missacc

Respuesta de Missacc

We are truly sorry to hear about the sizing issue with your dress, and we sincerely apologize for the frustration this has caused you.

To clarify, we do accept returns for standard-sized items within 14 days of receiving your order. To assist you with the return process right away, could you please share your order number with us ?

We are here to help and committed to making this right for you.

Valorada con 1 estrellas sobre 5

Do not buy from this website!

Do not buy from this website! Terrible Chinese company. Will do anything to prevent you returning goods. Based in china very unhelpful and difficult to contact or deal with.

1 de agosto de 2026
Opinión espontánea
Logotipo de Missacc

Respuesta de Missacc

We are truly sorry to hear about your experience, and we sincerely apologize for any frustration you have encountered.

To clarify, we do accept returns for standard-sized items within 14 days of receiving your order. If you would like to proceed with a return, please email us at **support@missacc.com** and we will be happy to assist you with the process.

We are committed to improving our service and making every experience with us a positive one. Thank you for your feedback.

Valorada con 5 estrellas sobre 5

Great customer service …

I’ve not received my order yet but the customer service so far has been amazing. The help I received regarding delivery and colour choices was great. Fingers crossed it arrives a few days earlier than the latest date for delivery because I was cutting it fine to get it on time!

19 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

A déconseillé absolument

A déconseillé absolument
J’ai commandé en juin validé et payé mais pas de retour de confirmation de commandé. Pourtant j’ai reçu le maîl de bienvenue du site d’avoir le rejoindre suite a mon achat
Depuis silence pas de robe pas de suivi pas de commande retrouvée malgré mes réclamations a plusieurs reprises
Ma commande est tout simplement fantôme et disparue
Même la recherche avec le mail et référence de payement il dit qu’il ne a pas trouvé
Par contre ils ont bien l’argent 162 euros

Grosse arnaque

11 de agosto de 2026
Opinión espontánea
Logotipo de Missacc

Respuesta de Missacc

We sincerely apologize . Could you please double-check your spam or junk folder for our order confirmation email? Also, kindly provide us with your order number so we can look into this for you right away.We also recommend that you email us at support@missacc.com so we can assist you further.

Valorada con 1 estrellas sobre 5

Digusting!

Digusting!! Don’t order from here they are scammers

Suggested problem has been resolved but has not.

6 de agosto de 2026
Opinión espontánea
Logotipo de Missacc

Respuesta de Missacc

We sincerely apologize. After reviewing our email correspondence, we see that you have already accepted our proposed resolution. We will keep improving our products and services.

Valorada con 1 estrellas sobre 5

AVOID THIS COMPANY. Broke all Uk consumer laws and made false claims. Caught out by their own photographic evidence.

Do not trust this company with returns. I sent back two items together in a single package using Royal Mail, keeping full photographic proof of the package contents and the official weight receipt. Missacc tried to deny receiving the full return, falsely claiming only one item was in the bag to avoid giving me a full refund of £175.90. When they sent a photograph from their warehouse to "prove" their claim, they blundered massively: the second (rose-coloured) item was clearly visible poking out from directly underneath the first item in their own photo!Even after I pointed out that their own visual evidence caught them red-handed, customer service (Daisy) resorted to endless stalling tactics, refusing to issue the refund within the statutory 14-day window.I have had to escalate this to American Express as a Section 75 legal dispute. Save yourself the stress and shop elsewhere. They will try to keep your money if you don't catch them out.

Warning to UK Shoppers: Falsely claimed missing items to delay refundThis company engages in highly misleading practices. After receiving entirely unsuitable items, I exercised my statutory right to cancel. They immediately broke UK Consumer Law by:Offering a low partial refund (£38 instead of £175.90) to force me to keep unwanted goods. Threatening an illegal 10% "restocking fee", which is strictly prohibited under the Consumer Contracts Regulations 2013. Hiding international origins, using a UK after their name and London address while shipping from China, a misleading action under the Consumer Protection from Unfair Trading Regulations 2008. I stood my ground, they agreed to a full refund but then falsely claimed I had only returned one item to stall my money. How I won: I refused to be bullied. I immediately opened a Section 75 claim with my credit card provider and posted this review. Facing an active bank investigation, the company panicked, backed down from their false claims, and finally released my full £175.90. WThey are now asking me to delete this review. I will NOT delete it. Do not let them intimidate you—call out their legal breaches and go straight to your bank

28 de julio de 2026
Opinión espontánea
Logotipo de Missacc

Respuesta de Missacc

We sincerely apologize for the frustration this has caused you. Our warehouse team is currently looking into this matter carefully. Please rest assured that we are fully committed to finding a satisfactory resolution for you. We will follow up with you via email by Monday at the latest.

Valorada con 1 estrellas sobre 5

Very bad experience for return is very…

Very bad experience for return is very bad and material not good

27 de julio de 2026
Opinión espontánea
Logotipo de Missacc

Respuesta de Missacc

We are truly sorry to hear that your experience did not meet your expectations, both with the material quality and the return process. We understand how frustrating this must be, and we sincerely apologize for any inconvenience caused.

We would like to look into this matter for you right away. Could you please provide us with your order number so we can review the details and see how we can best assist you?

Thank you for bringing this to our attention.

Valorada con 4 estrellas sobre 5

Good website

Good website, very clear, but would have liked it to be in a slightly larger text!
Good to customise the dress for free, impressed with this!
Can absolutely recommend this website!
Looking forward to receiving my dress!

10 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

GREAT !!

GREAT !!
Had two custom made dresses.Both excellent quality and fit .Actually looked like the photos [unlike many, many other sites !
Just ordered another and have recommended to friends

7 de agosto de 2026
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más