Don’t waste your money on this company. I’m using a one-star review to promote a response. I bought an outdoor cover but after a mild shower, it soaked through and marked the paint. I think it’s an in... Ver más
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Consulta las opiniones de los clientes
Absolutely love our new leatherette seat covers from UK Custom Covers. The fit in our new Nissan NV300 is spot on and the quality is brilliant throughout. The finishing touches, especially having... Ver más
The cover arrived on time and seemed to fit but there was water ingress under the cover when it first rained after the heatwaves. It was wet between the cover and the soft-top roof. Contacted them 5 t... Ver más
I ordered campervan external covers. Good quality but they didn’t fit. I realised I had missed the warning note blazed across the top of the description advising they wouldn’t fit my van with a pop t... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de equipamiento y accesorios para coches
- también en la categoría
- Tienda de accesorios para automóviles
- Tienda de accesorios para camiones
Escrito por la empresa
UK Custom Covers manufacture & distribute seat covers across the UK, Europe & North America. Founded in 2006, we pride ourselves on the quality of our product & service to our customers, whilst sticking to our roots of being a family-run business. Our brand was born, committing to getting premium products to outdoor enthusiasts, trade people & anyone with a habit of dirtying their vehicle. We offer highly customisable products, with our in-house embroidery service allowing you to make your purchase your own.
Información de contacto
37 Standard Way, PO16 8XG, Fareham, Reino Unido
- 02392383635
- support@ukcustomcovers.com
- ukcustomcovers.com
3,1
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631 opiniones
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Great customer service.
I just want to say thank you for the great service recently received.
I have purchased a few items from your company and have always been pleased with the quality. Recently I couldn’t find the product I wanted, (via your company store on eBay), so had to use another seller.
The competitors product simply wasn’t as good as yours, so I returned it, and decided to see if ringing your company direct would yield a different result.
Your customer service lady was brilliant; a more polite and helpful person I could not have asked for; she went the extra mile, talking to people is stores and physically checked stock herself; she then rang me back, (twice), and within 48 hrs. the item was sourced and dispatched.
Good products and great customer service; thanks again.
10 de mayo de 2025
Opinión espontánea
Respuesta de UK Custom Covers
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that you’ve been pleased with the quality of our products and that our customer service team was able to assist you so thoroughly. Your appreciation means a great deal to us, especially your recognition of the extra effort made by our colleague to source the item and keep you updated throughout the process.
Providing great service and quality products is important to us. We'll be sure to pass on your lovely comments to the team member who helped you, it will mean a lot to her.
We really appreciate your continued support, and please don’t hesitate to reach out if there’s anything else we can help with.
Kind regards, Lynn.
BMW 520 tourer boot liner.
Ordered the covers through Amazon and was told 5 days for delivery and they arrived two days after ordering, installed my boot liner following the instructions within 30 minutes and it fits perfectly and is made from good robust material! Will go to UK custom covers for all my covers going forward after this, can’t rate them highly enough. The only issue I had was I ran out of Velcro so I couldn’t fit the tail cover but I may have cut the tabs too big.
10 de mayo de 2025
Opinión espontánea
Respuesta de UK Custom Covers
Thank you so much for your positive feedback! We're thrilled to hear your order arrived earlier than expected and that the boot liner fit perfectly and met your expectations for quality. Please do contact our customer service team if you require any assistance. We really appreciate your support and look forward to serving you again! Kind regards, Lynn.
Had a little issue with receiving the…
Had a little issue with receiving the wrong item at first, but within days Marilyn had it sorted and the correct item arrived.
Fantastic service, fantastic product, looks great in the van
9 de mayo de 2025
Opinión espontánea
Respuesta de UK Custom Covers
Thank you for your understanding, kind words and positive review! We're so glad Marilyn was able to sort things out quickly for you. It’s great to hear the correct item arrived and looks fantastic in your van. We truly appreciate your support! Kind regards, Lynn.
Late delivery but more than made up for…
Late delivery but more than made up for it with the quality and price 🥇
24 de abril de 2025
Respuesta de UK Custom Covers
Thank you so much for the positive review! We're delighted to hear that the quality and price met your expectations. While we always aim to deliver on time, we sincerely apologise for the delay in this instance and appreciate your understanding. Kind regards, Debbie.
Boot liner fits really well…
Boot liner fits really well and seems to be good quality. Delivery was quick as well.
24 de abril de 2025
Respuesta de UK Custom Covers
Thank you so much for the positive review! We're thrilled to hear that you're happy with your boot liner and the delivery service you received. Kind regards, Lynn
i bought a set of covers from these…
i bought a set of covers from these people on amazon but i did not like the color , so i returned them , i messaged them emailed them and still no refund just ignored me i had to get amazon involved after weeks of waiting shocking seatcovers and even worse company AVOID
27 de marzo de 2025
Opinión espontánea
Respuesta de UK Custom Covers
I am sorry to see the negative review, unfortunately I cannot locate any emails on our system from you as we endeavour to respond to all messages within 24hrs of them being received and we would never intentionally ignore our customers, this could have been a technical issue and we will look into it. We apologise this has happened and can see the refund was processed, Amazon tracking showed your return was sent back to you so we investigated this issue with Amazon. Many apologies for any inconvenience caused.
Kind regards, Lynn
Great service and great product
20 de marzo de 2025
Respuesta de UK Custom Covers
Thank you so much for the positive review! We're thrilled to hear that you're happy with your screen wrap and the service you received. Kind regards, Debbie
Uk Covers rapid response
Uk Custom Covers reacted promptly to my complaint with apologies, suggesting a replacement which was delivered on a next day basis.Many thanks to the staff at Custom covers who dealt so professionally and quickly with this matter.Kind regards Edwin
2 de abril de 2025
Opinión espontánea
Respuesta de UK Custom Covers
Thank you so much for your kind review! We're thrilled to hear that our dedicated customer service team was able to resolve your issue quickly and professionally. We always aim to provide the best solutions for our customers and are glad we could meet your expectations. Kind regards, Debbie.
Respuesta de UK Custom Covers
Many thanks for the 5 star review!
Very good quality seat covers highly…
Very good quality seat covers highly recommend them pleasure to deal with will buy from them again kind regards ceasar
2 de abril de 2025
Opinión espontánea
Respuesta de UK Custom Covers
Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality of our seat covers. It was a pleasure doing business with you, and we can't wait to serve you again in the future! Kind regards, Debbie.
Very easy website to use
Very easy website to use. Found what I was looking for pretty quickly, and the product descriptions were detailed enough. Only reason I didn’t end up buying was because I needed the customised product next day and that unfortunately wasn't available due to it bEing a Fri. - my fault for waiting.
21 de marzo de 2025
Opinión espontánea
Respuesta de UK Custom Covers
Thank you so much for your kind feedback! We’re delighted to hear that you found our website easy to navigate. We do apologise for the inconvenience of not being able to place an order due to the timing, especially on a Friday. We’re aware of this issue and are actively working on a solution to ensure a smoother experience moving forward. We truly appreciate your patience and hope to have the opportunity to serve you soon! Kind regards, Debbie.
Car half cover is not fit for purpose but was replaced
Just like another reviewer, I ordered a half cover to protect my car’s soft top. It is just a year old and is absolutely useless. It has shrunk, it is brittle and has over 40 holes in it where it has folded as I’ve taken it off the car. The material used is simply not fit for purpose. On providing feedback to the company I was simply told my cover is out of warranty. However, I subsequently received an email offering a replacement which I thought was pretty decent given the out of warranty status of my cover. Apparently the replacement is from a different batch and so shouldn’t have the same problem but it looks exactly the same as the previous one and so time will tell.
21 de marzo de 2025
Opinión espontánea
Respuesta de UK Custom Covers
I'm truly sorry for the negative experience and appreciate you bringing this to our attention. We are currently reviewing this matter with our production team to better understand what happened and work toward a resolution. Your feedback is important to us, and we’ll do everything we can to make things right. Kind regards, Debbie.
Atrocious quality and customer service.
Probably the worst Company I have ever dealt with. Purchased "barn door cover" for Peugeot Boxer. Shoddy product, badly designed and not fit for purpose. Despite return of item, they failed to refund despite promises. Had to get PayPal involves to get my money back.
12 de marzo de 2025
Opinión espontánea
Respuesta de UK Custom Covers
We are sorry to hear about your experience and the concerns you've raised in your review. We always strive to ensure that our customers are fully satisfied with their purchases and also the service that we provide.
We value your feedback and hope that you will consider giving us another opportunity in the future.
Covers do not fit
Ordered some front seat covers for a NISSAN NV200 VAN.
Despite their description that they are a custom fit , they don't actually fit at all.
Could only get them halfway down the seat before it became impossible to go any further.
Sent them back, heard nothing about a refund so had to contact Amazon support for help in order to obtain one.
Not a very good company. AVOID!!!
In reply to uk custom covers ... there didn't seem any point in contacting customer service because the covers simply do not fit as you cannot get them down the seats enough. They were sent back to you the same day as unsuitable...but even though they arrived back at your warehouse no refund was issued. I had to contact Amazon.
3 de marzo de 2025
Opinión espontánea
Respuesta de UK Custom Covers
I’m sorry to hear about your negative experience. However, I do not see any record of you reaching out to our customer service team regarding any fitment issues. If you had contacted them, they would have been happy to assist in resolving the issue for you. Kind regards, Lynn
I ordered a screen cover for a Mrk 8…
I ordered a screen cover for a Mrk 8 Ford Transit. It turned up, part of it was ripped off. I contacted custom covers they sent me another. I tried to fit it and it’s way too small. The aerial hole is in the wrong place. They said send it back but I couldn’t be bothered. I am hoping I can make one good one out of two bad ones
3 de marzo de 2025
Opinión espontánea
Respuesta de UK Custom Covers
I’m sorry to hear about your recent experience, and I appreciate you sharing your feedback. After reviewing the messages, I see that we offered to collect the wrap, but unfortunately, we did not receive a response from you.
It seems the wrap may not be suitable for your specific motor home model. There could be some differences between the standard MK8 Transit van and your motor home that might be affecting the fit.
Please let us know if you would still like to discuss a resolution, and we’ll be happy to assist further.
Kind regards, Lynn
I would recommend
I've bought from them previously, just got another set of seatcovers for my van. I would recommend and use them again.
10 de marzo de 2025
Opinión espontánea
Respuesta de UK Custom Covers
Thank you for the positive review! We’re so glad to hear that you're happy with your seat covers and for your continued support. Kind regards, Lynn
This is the second one I bought works…
This is the second one I bought works perfect OK I use it every day. I use it a lot so it lasted one year one and a half years before it started to deteriorate. I’m very happy with the product. It works really good thank you.
17 de febrero de 2025
Respuesta de UK Custom Covers
Thank you very much for your positive review! We truly appreciate your continued support and are thrilled to hear that you're happy with your screen wrap. Kind regards, Lynn
Covers are really good and fit the…
Covers are really good and fit the seats well , ( although one of the retaining straps came off under slight tension ) head rests were to tight but replacements were sent out and fitted a lot better , so bit of faffing about but all dealt with easily enough
12 de febrero de 2025
Respuesta de UK Custom Covers
Thank you for your positive feedback! We're so glad to hear that our customer service team was able to resolve everything for you and that you're happy with your covers. Kind regards, Lynn
Respuesta de UK Custom Covers
Thank you for the positive review! We’re so glad to hear that you're happy with your seat covers and their heavy-duty quality. Your feedback means a lot to us! Kind regards, Lynn
Quality and great fit
Prompt delivery, nicely packaged, fits like a glove, fully covered my boot, easy Velcro for the flap bit that fits the back of the back seats, makes it easy to fold down, overall great quality and very happy, would recommend
17 de febrero de 2025
Respuesta de UK Custom Covers
Thank you so much for your positive review! We’re pleased to hear that you're happy with your boot liner and its design, thank you for recommending us. Kind regards, Lynn
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