UK Jellyfish - Medusa Opiniones 

101
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ordered 2 Moon JellyFish for the eldest for passing her GCSE’s they arrived when advised they would do and well packaged we had the tank set up for around 3 weeks before hand, placed the JellyFish in... Ver más

Valorada con 5 estrellas sobre 5

Absolutely fantastic customer service! They have walked me threw everything in regards to setting up the tank and how to cars for my jellyfish I could not recommend them enough they have gone ab... Ver más

Valorada con 5 estrellas sobre 5

Wow - what a brilliant company!! I wish I could more than 5 stars. I have genuinely never received such brilliant, friendly customer service. I am fairly new to keeping Jellyfish but Rory has been... Ver más

Valorada con 5 estrellas sobre 5

Highly recommended,I recently purchased two Jellyfish from him,they were despatched very quickly & arrived well packaged.On opening these you can see they've been well cared for & healthy.He is very... Ver más

Información sobre la empresa

  1. Tienda de animales

Escrito por la empresa

Pet Jellyfish For Sale Online. Buy Jellyfish Aquariums and Jellyfish food. Specialist breeders of high quality Jellyfish. Shipped worldwide.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

101 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(101)

5 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Would give 10 stars for UK Jellyfish if I could

What can I say. Rory from UK Jellyfish has been brilliant. I am quite a novice jellyfish owner but he has answered all of my questions and I’ve asked a lot!
If you are thinking of getting into jellyfish keeping and please really think about, I can’t recommend UK jellyfish highly enough. I would give 10 stars if I was able to.

26 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service

After getting our original jellyfish from the other "UK" company (based in the Czech Republic), Rory the owner was excellent in communicating and advising regarding resetting our tank. This was before we had even made a purchase. Once we purchased,Rory was always available for advice when required, resulting in a much better experience with our second go at keeping jellyfish. Would highly recommend. Thank you.

1 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommend

Rory is so helpful and knowledgeable. He goes out of his way to check-in and provide advice. Delivery was fast and jellyfish arrived super healthy. I have dealt with another jellyfish company previously and the service just doesn't come close to UK Jellyfish.

13 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wow - can't recommend enough!

Wow - what a brilliant company!! I wish I could more than 5 stars. I have genuinely never received such brilliant, friendly customer service.

I am fairly new to keeping Jellyfish but Rory has been there to guide, advise and support throughout. I have purchased a tank, food, accessories and jellyfish from Rory and everything arrived perfectly packaged, nice and quick and with clear instructions. Nothing has ever been too much trouble for Rory! I wouldn't consider going anywhere else for all things jellyfish going forward.

13 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I would really recommend UK Jellyfish…

I would really recommend UK Jellyfish to anyone. Rory really knows his stuff and is very helpful and supportive!

10 de julio de 2022
Opinión espontánea
Logotipo de UK Jellyfish - Medusa

Respuesta de UK Jellyfish - Medusa

Thanks Sara! We really appreciate your positive feedback! Happy to help anyway we can in the future… Thanks Rory, UK Jellyfish

Valorada con 5 estrellas sobre 5

Absolutely outstanding, best in the business

Absolutely outstanding service. Great pricing, quick & safe delivery which even comes with instructions on how to acclimate your new jellies.

Rory is incredibly knowledgable and I’m about to order for a third time from him due to the amazingly healthy jellyfish he offers.

Highly recommended.

16 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding customer service

5/5 - We would give more stars if we could. We had an awkward request as we were keen to receive our jellyfish prior to our jellyfish themed wedding, with the venue being not at all close to where we live!
Rory has been amazing throughout, providing detailed advice on managing jellyfish and ensuring that all deliveries came through on time. He has gone above and beyond to help our jellyfish wedding become a reality and we are already enjoying our new pets back home.
The jellyfish we received were packaged well and healthy on arrival and on following Rory's instructions we were able to set up the tank for the event and transport them back home safely afterwards. We would recommend UK Jellyfish to anyone looking to get into the jellyfish game - the main reason is Rory as he has been so helpful and he clearly cares about his jellyfish and his customers.

27 de febrero de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Jellyfish came in poor condition

Jellyfish came in poor condition, probably due to inadequate packaging. Didn't survive more than a couple of a days. Refund refused without genuine reason. Sad when businesses are just in it for the money and don't actually care about their stock or customers. Very helpful before delivery but once they have your money their attitude completely changes.

27 de enero de 2022
Opinión espontánea
Logotipo de UK Jellyfish - Medusa

Respuesta de UK Jellyfish - Medusa

Hi Andrew,

I'm afraid we don't have any record of your order or communication with us. Could it be that you're referring to the other pet jellyfish business in the UK? Pet Jellyfish, petjellyfish.co.uk is the other business. We're UK Jellyfish, www.ukjellyfish.co.uk and I don't think you are our customer.

If this is the case can you please transfer your review?

Thanks Rory, UK Jellyfish

Valorada con 5 estrellas sobre 5

Excellent!! Got 7 moon jellyfish and tank from Rory…

Got 7 moon jellyfish and tank from Rory at uk jellyfish a month ago.
It’s the first time we have had jellyfish so a bit nervous at start.
I have spoken to Rory nearly every day for advise and help, I must say, the service has been impeccable. He has talked me through every step to start off and helped me when I didn’t know what to do.
We have a monthly supply of products from them to keep my stock healthy.
I would recommend to anyone who wants jellyfish to speak with uk jellyfish as you will not be disappointed.
Dan townsley.

Sent from my iPhone

24 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Your ONE STOP shop for all your Jelly needs!!

I came across UK Jellyfish about 18 months ago, having heard great reviews and with them being the only UK based company, found this to be ideal.

Originally, I was new to Jellyfish and keeping them so naturally had various questions regarding what to do, set up, food etc.

My main contact has usually been with Rory, whom I've found to be extremely helpful when answering these questions quickly and to the point. He is extremely knowledgeable when it comes to caring for this delicate species, something you can't take for granted, especially with the limited information sometimes unavailable on the web.

I bought the Medusa Desktop Jellyfish Tank from this company which I find to be very stylish, well built and perfect for housing jellyfish.

Since then I've made 3 further purchases, with my most recent purchase being something a little bit different and had to be sourced by UK Jellyfish. This was done so quick, I had to delay the delivery as I wasn't quite ready for them.

Deliveries are always reliable and on time so i have no complaints here either.

For anyone looking into getting Jellyfish or a new tank for them i would 100% recommend checking this company out.

I WILL be a repeat customer at some point in the future.

Thanks for all your help and keep up the good work!

24 de enero de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

If I could give 0 stars I would

If I could give 0 stars I would! Absolutely awful customer service, one of the worst businesses I have ever come across - avoid at all costs!

Ordered 6 jellyfish, all arrived in very poor condition - I alerted UK jellyfish by email. Was given the advice that I needed to keep them cooler which went against the advice of their website. All died within a few days. I was then told this wasn’t their problem and I’d wasted several hundred pounds with them.

They blamed my tank set up to avoid liability but it has previously very successfully housed jellyfish from other supplier so clearly wasn’t the issue. They blamed the filter however the filter would not have been an issue if the jellyfish had not been damaged and lifeless on arrival.

They state that the photo sent wasn’t sufficient as jellyfish is in tank - it isn’t, it’s in the bag they sent the jellyfish in floating in the tank as directed to do

To have the nerve to suggest that I go ahead and make a further purchase with them is astounding.

24 de enero de 2022
Opinión espontánea
Logotipo de UK Jellyfish - Medusa

Respuesta de UK Jellyfish - Medusa

Hi Charlotte,

We appreciate you taking the time to leave a review. Unfortunately this time we were not able to offer you a refund for your order. We requested a photo of the jellyfish in their shipping bags on arrival however you provided us with a picture of your jellyfish in a tank that is not suitable for jellyfish. Before purchasing jellyfish please make sure you have an appropriate tank.

In addition to this we did see that you posted on Facebook stating the jellyfish had been "eaten by the filter". I'm afraid we can't provide a refund if the environment they are kept in is unsuitable.

I'd also like to mention that even though we couldn't offer a refund for the order we did offer you one of our refurbished tanks and some free jellies with that purchase. Under the circumstances I think this is a fair resolution and that offer is still avalible to you.

I'm sorry you had a bad experience, we do want every jellyfish keeper to be successful.

Thanks Rory, UK Jellyfish

Valorada con 5 estrellas sobre 5

10/10 Best UK provider for Jellies

From start to finish when first contacting UK Jellyfish I couldn’t fault the service.

Rory has gone above and beyond to accommodate our needs from posting to the Isle of Man, to allowing us to collect the jelly fish whilst on a short break to the uk.

10/10 would definitely recommend to anyone looking at keeping jellies as a pet.

Nothing is a hassle and the endless amounts of help and response time is impeccable

Many thanks to Rory and the team!

29 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing experience from start to…

Amazing experience from start to finish, I can not recommend this company enough, the jellyfish are amazing and is already sparking conversations between friends!! Rory has been great from the beginning!

Top work guys thank you very much :)

2 de junio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

An excellent experience

Rory has expertly guided me to enable me to keep my first pet jellyfish. The service is excellent and the advice received was extremely useful. Highly recommended.

21 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Such a great purchase!

Such a great purchase!! The jellyfish are super healthy and the customer service was amazing! He gave me so much support and information couldn’t ask for better service! I definitely recommend :)

8 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great offering and great quality

The company offering is great. Not having to mix my own salt water for Jellyfish has been a wonder... Working with Refractometers and Hydrometers are not my strongest point.
The Jellyfish arrived on the date I requested, sturdy and strong packaging. The Jellyfish were healthy and much larger than I originally imagined.
Perfect to also have a legit supplier in the UK - many I found were from EU which had long delays in shipment times.

18 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommended

I ordered a package including tank, all associated equipment and jellyfish. Great quality tank and very healthy jellyfish.
Service from UK jellyfish was excellent and Rory (owner) was always keen to assist with any queries.
I would highly recommend UK Jellyfish if you are thinking of going into jelly keeping.

3 de junio de 2020
Opinión espontánea

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