Unitel Direct Ltd Opiniones 

Having dealt with Unitel over a number of years the experience has been dreadful, leading to severe stress and misery.....UNTIL NOW! And this is due to the professionalism encountered with Melissa Jordan, one of the customer service advisors. She went above and beyond what was deemed necessary to assist us with our plight, something no one else has come close to. We have now parted company after a miserable experience, but, Melissa, YOU CERTAINLY DESERVE A BONUS. Thankyou, Thankyou, Thankyou, you and only you helped us achieve our goal.

Absolute waste of time.

In the last 12 months we have had zero leads and despite us telling them they have renewed our contract today without any warning or agreement.

Update - we have now been told our contract renewal was via a “verbal” agreement which did not occur and so unsurprisingly they have not responded to my request of proof of the verbal agreement. In addition to read our agreement that was sent we had to sign the document electronically which obviously we did not do as that seems highly suspicious to say the very least

Misleading terms of business and unclear auto renewal terms left me forced into an additional year of wasted money and time. Not one lead came from their work. I even sent them clear messages that they wasted my time and money and told them by phone that I am very dissatisfied with the service and I am cancelling the contract, but they still chose to auto renew my contract. Beware.

very helpful and easy to understand

Took over an existing business that previously used Unitel
A new website (simple off the shelf) took over 10 weeks to deliver (I tired to cancel the agreement as they were not fulfilling but they refused)
2 months since launch, we have had 1 stats report and no account support to review SEO
Have a constant whinge about them writing pithy Google posts but they refuse to follow basic instructions to AGREE content with me !
I have never had such a terrible business relationship with a supplier . Can’t wait to Leave them, AVOID MAKING THE SAME MISTAKE. Do not believe a word they promise you

Avoid this company at all cost, they don't do what the say and when you try to cancel they will tell you it's to late and take you to court.
I have had a long conversation with trading standers who are take them to court due the way they operate...

I hadn't received my latest invoice, so spoke to Victor who got a copy sent to me immediately, without any fuss.

Melissa has been keeping in touch with me to try to sort out my issue with BT

Seems I’m not the only one! So called verbal agreement for a business to business contract for a service I never received… CCJ issued with no documents from court etc but was too late and no option but to pay!

Took advantage of a vulnerable customer dealing with a family bereavement then relentlessly asked for a deposit £10 was taken I asked to cancel albeit I hadn’t signed anything but conveniently their verbal business to business contract have no 14 day cooling off periods. SCAM AVOID AT ALL COSTS.

Karma is on the way guys!

WITHOUT GOING INTO DETAILS! Yet you have listed private and confidential information already screenshot!

How do you set up a website when you had no information or finer details for what was needed to produce a website (the core confirming you have entered an agreement either way but haven’t provided the service)

You confirm you contacted me but was avoided I rang a day later to cancel to be told you have no cooling off period so no website will have been made or listed as you claim you had no contact with me for the finer details which proves you lied in you reply because you cannot setup a website and list something without sufficient information and confirmation of what information you claim to be listed. I ask you send me the so called link for my so called website so I can see what you have created !

Great servire. From Melissa

The agent was very knowledgeable and polite

Had really good help on a call from Rahul, he was really polite and helped me with my query. He was also super patient and explained everything in great detail. Really good service!

Rahul solved all my queries and is a lovely lad, couldn’t recommend this company more!

Had a great experience with Olivia In customer services.

I am extremely disappointed with the service provided by Unitel Direct Ltd. In my experience, the service has been poor and a complete waste of money.

I also found my interactions with Simon, Senior Marketing Specialist, deeply concerning. During our communications, I felt I was treated disrespectfully, and on several occasions, I believe I was mocked because of my speech difficulties. This was upsetting and unprofessional.

I have retained recordings of these interactions as evidence. I believe customers should be treated with respect and dignity at all times, regardless of any communication difficulties.

Based on my experience, I would not recommend this company and feel others should be aware before using their services.

Update:
Following the message from Unitel Direct Ltd, they are lieing i can upload the recording so customers can hear the conversation to see how our Unitel Direct Ltd staff speak to customers

Expensive, didn’t deliver what was promised ended up in debt no work or inquiries came from the advertising

Avoid

ABSOLUTE SCAM AVOID AT ALL COSTS OR YOU WILL BE VERY VERY SORRY!
All they do is keep charging you for an absolutely crap service and even worse customer service. Canceling a contract is pretty much impossible. They have had thousands of my money and it's still not enough for them. I dont know how they can sleep at night honestly. One of these days someone will land them self in trouble by trying to deal with these people and when they do i will definitely owe them a drink because words can't describe what these people deserve.