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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We ordered an Unvented Cylinder, But delivery due date passed with no cylinder, we contacted unvented and for some reason the 3rd party supplier failed to advise of an extra delivery charge... Ver más

Valorada con 5 estrellas sobre 5

What wonderful people to do business with; everything went so smoothly, from ordering to even returning a zone valve I ordered incorrectly. Overall, I have had a great experience with them.

Valorada con 5 estrellas sobre 5

One of the most consistent online retailers out there, I make business purchases from these guys through Amazon and eBay and am never let down. Fantastic prices, combined with speedy delivery makes... Ver más

Valorada con 5 estrellas sobre 5

Our heating engineer recommended us as we needed a new pressure release valve. It wasn’t a straight replacement as our old one was discontinued. We got great advice, the new valve was dispatched the s... Ver más

Información sobre la empresa

  1. Tienda de insumos para plomería / fontanería

Escrito por la empresa

Unvented Components Europe are the leading specialists in hot water and unvented cylinder system spares. We have thousands of plumbing and heating parts in stock and available for next day delivery. We are online experts in unvented cylinders, who as a company don't maintain expensive stores, helping us to provide highly competitive discounted prices and friendly expert advice all available with either just a few clicks of the mouse or a trouble free phone call.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

95 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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4,8

Todas las opiniones

(95)

51 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent customer service

I contacted uceurope by phone and found them very helpful.
I also submitted a question along with photos of components I wanted to replace.
Within an hour I had a reply from Emily telling me which components I needed and a link to the webpage.
Making it easier to leave a review on the webpage would be useful

28 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service

Every supplier near me was 3 to 5 days at a minimum for this and I got it next day to Northern Ireland! Great website and selection. Would recommend to other professionals to use this company

14 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic use of WhatsApp

Really, really kind and professional ladies in customer services here. I sent a photo of my old part on WhatsApp and the part number. A like-for-like part was identified and verified.
Really competitive price and further Royal Mail options for faster delivery.
Very well done Unvented Components! Excellent service

21 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Arrived quickly and did the job.

Ordered a new expansion vessel to replace a failed one. Arrived quickly and quality looked good plus fixed wall bracket as part of the vessel. Makes for a really secure fixing rather than some with a big jubilee clip arrangement. Happy customer.

28 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Price and delivery.

I am glad Google found me this company. Beat competitors by a mile on price. Speed to process my order and get part to delivery firm, for next day delivery, was unbelievable. Ordered part at 9.43 and had an email from parcelforce at 10.15 saying it was being despatched. Arrived the next day at around 12 noon. Absolutely fantastic service, well done "Unvented", ten out of ten from me.

6 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Prompt delivery and efficient returns process

Unfortunately, on reception of the goods that I ordered from Unvented Components Europe, (easy ordering process and rapid delivery), the parts turned out to be incompatible with my installation. However, the returns process was rapid, unquestioning and efficient with the refund appearing in my account two days later. As a result, I wouldn’t hesitate to use Unvented Components Europe again in the future and they would be my first port of call.

7 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Really competitive pricing, fast delivery and excellent communication. Had a faulty component which was replaced immediately and without hesitation(faults happen!!)

1 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service in everyway

Excellent service in everyway, good price, fast delivery, amazing lady on telephone call, really went the extra mile to help with my order. Ordered a 3 bar pressure valve for my cold supply. Next day delivery.

16 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Water heater

Easy to use website , good product and price , good comms around delivery

Well done thanks

13 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Money thieves company

In May 2025 I bought an unvented Gledhill cylinder plys other items, no problem however when I tried to return the cylinder, my nightmare commenced, they didacted half of my money and is taking up to know to recibe the money they unlawfully decided to return. Very bad company do not recommend it

15 de mayo de 2025
Opinión espontánea
Logotipo de Unvented Components

Respuesta de Unvented Components

Good morning,

Thanks for taking the time to leave your feedback and I'm sorry to hear you're unhappy with the service you've received.

It's untrue to say we've taken half of your total money from the order you've placed with us - we state both on the website listing and in our T&C's that there would be a 20-25% restocking fee for unvented cylinders as these are collected and returned back to Gledhill. This was also made clear to you upon your return request back in April which you agreed to.

Initially, when the cylinder was returned to Gledhill they'd advised the box was damaged and components were missing meaning they couldn't issue a credit.
My colleague had relayed this back to you, both over the phone and in an email, however all the components were sent back to Gledhill instead of being returned to us.

We agreed to issue a refund deducting a 20% restocking fee for these parts, even though we hadn't received them back here as a goodwill gesture. We are well within our rights to refuse a refund on these items as we haven't received them back and are unable to resell them.

The cylinder was refunded minus the 20% restocking fee agreed at the beginning of June so it's also untrue to say we have refused to issue your refund up until now.

I would strongly advise clearly reading the returns information in future to avoid this issue occurring again.

Kind regards,

Nia

Operations Manager

Valorada con 5 estrellas sobre 5

Great advice, 1st class service

Our heating engineer recommended us as we needed a new pressure release valve. It wasn’t a straight replacement as our old one was discontinued. We got great advice, the new valve was dispatched the same day, email communications kept us informed on delivery and our new valve arrived safely packaged and earlier than expected. All in all a 1st class service all the way. Thank you.

2 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality item at a great price

Old pump had ceased and this new pump head made it so easy, no stuck isolating valves or drain down just 4 screws and reconnect wiring. The new pump head is a quality unit at an excellent price and arrived on time.

12 de junio de 2025
Opinión espontánea

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