Up Norway Opiniones 

87
TrustScore: 5 sobre 5

4,9

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Valorada con 5 estrellas sobre 5

We couldn’t have asked for a better week in the Norwegian mountains than what Up Norway put together for us! We didn’t want to rent a car and their arrangements for trains and private transport to/fro... Ver más

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Valorada con 5 estrellas sobre 5

UpNorway exceeded our expectations in all aspects before and during our holiday to celebrate our, and our friends' golden wedding anniversaries. We did not want an off the shelf package holiday, havin... Ver más

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Valorada con 5 estrellas sobre 5

We are so happy we booked with Up Norway for a 13-day vacation in Norway! As 2 active senior citzens we wanted to experience Norway on our own without worrying about logistics and Up Norway deli... Ver más

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Valorada con 5 estrellas sobre 5

Tusen takk til UpNorway for en fantastisk tur til nydelige Naustet på Stokkøya! Dere gjør en enestående planlegging av reiser der ingenting er overlatt til tilfeldighetene. Fantastisk service og oppfø... Ver más

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Información sobre la empresa

  1. Agencia de viajes

Escrito por la empresa

We are a travel curator aiming to use the perfect combination of tech and human touch to create ‘best-ever’ experiences for travellers who seek sustainable luxury experiences in Norway and the Nordic countries. What makes our journeys truly special is our team of passionate insiders who are experts in understanding travelers' interests and preferences, who know Norway and the Nordics inside out, our network of professional partners, and a shared common desire to create memorable experiences for likeminded; those who value quality, authenticity and sustainability. We are proud to be a BCorp, and an acknowledged Condé Nast Top Travel Specialist.


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4,9

Excelente

TrustScore: 5 sobre 5

87 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(87)

9 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The best holiday of my life

Pauline and Karin from Up Norway helped me plan the best holiday of my life and I cannot be more grateful for this. I discovered an incredible country, remarkable people and all the activities designed for me created the perfect picture. Nature was also on my side, it snowed almost every day and the husky and reindeer sledding looked like pages from a fairytale. It was cloudy every night which made it impossible to see the Northern lights but on my last night in Alta the clouds moved away and I was able to see them with naked eye not far from the city centre. The best way to end an amazing holiday. 
I already miss the generous people with their incredible stories, the landscape and of course, the food. I will definitely come back with more adventures. Thank you Up Norway for making everything possible for me.

31 de marzo de 2022
Opinión espontánea
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Respuesta de Up Norway

Dear Mihaela, thank you so much for sharing your feedback and for the generous words. We would love to be able to welcome you back to travel in Norway with us in the future. The best of regards from the Up Norway Team!

Valorada con 5 estrellas sobre 5

Spenning the weekend at Unstad Arctic…

Spending the weekend at Unstad Arctic Surf was amazing! Thank you Torunn and team for making it happen! It was truly awesome! Already looking forward to book my next trip with you guys! Hang loose 🤟🏻

15 de febrero de 2022
Opinión espontánea
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Respuesta de Up Norway

Tusen takk for flott tilbakemelding, Carina. Vi gleder oss til å sende dere på neste tur! Velkommen, Torunn & team

Valorada con 2 estrellas sobre 5

Great experience with an overpriced service

We traveled to Norway Dec, 17 to Jan 3, 2022. Main part of our journey was Tromso and Lyngen Alps. Up Norway had arranged everything for us. It was well organised. The whole experience was great, and whale safari, aurora lights and dog sledging were the highlights. BUT, a big "but": the price we paid was extremely high. At least 50% more than the sum of the individual prices of hotels, transfers, dinners and activities. Meaning that Up Norway's fee was over 5000 Euros. I tried to contact them and get some details about the pricing structure, but their associate told me that their partners pricing is confidential. Which of course anyone can find on the internet, so I do not really understand any reason for "confidentiality". I realize that any travel agency is not working for free, but I could not imagine such an overprice. In order to avoid any mistake I sent to their associate the list with all our activities and their price, but she still refused to become specific. It's a pity, because their service was good, but I'd suggest to search for an alternative.

19 de enero de 2022
Opinión espontánea
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Respuesta de Up Norway

Dear Aristotelis,

We work incredibly hard to bring you to the heart of Norway!

When you travel with us, the prices for accommodation, travel, activities, etc. are generally the same as if you were to make your own bookings. However, the total price includes a service fee to cover all the care and expertise our team puts into your vacation: all the travel planning and booking, as well as access to unique experiences and exclusive locations that are not available to the average traveler. Inspired by Shorefast’s Economic Nutrition Model developed for Fogo Island, we have broken down how your money is distributed through our value chain when you pay for an Up Norway journey - see more here: https://upnorway.com/up/economic-nutrition

When you book with us you buy a tailored journey, and we do not itemize the cost of every activity, accommodation, transportation, meal experience nor any other item or service we include in that journey. This is partly in respect to the private contracts we have with our partners. We have tried to explain that several of the prices you have sent us do not represent the actual prices we have paid to our partners for the services included in your journey. We do understand that some prices in Norway might seem high due to different tax systems and a higher cost of living than in most other countries. We are however reviewing how we can learn from your feedback and look at how we can become even more transparent.

Most of all, we are glad to read that you had a well-organised journey and that you enjoyed your upgraded accommodations, guided activities, dog sledding, whales and aurora! A true bucket list holiday, we hope.

Thank you and welcome back,

Torunn & The Up Norway Team

Valorada con 5 estrellas sobre 5

Tidenes opplevelse med UpNorway!

Tusen takk til UpNorway for en fantastisk tur til nydelige Naustet på Stokkøya! Dere gjør en enestående planlegging av reiser der ingenting er overlatt til tilfeldighetene. Fantastisk service og oppfølging før, under og etter reisen. Dette er ren perfeksjonisme! Gleder oss enormt til neste tur med dere!

2 de septiembre de 2021
Opinión espontánea
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Respuesta de Up Norway

Kjære Marianne, tusen takk for at du bestilte tur med oss og takk for at du tok deg tid til å dele din tilbakemelding. Vi gleder oss til å sende dere på neste tur - i privat og/eller jobbsammenheng :-) Torunn & Up Norway teamet

Valorada con 5 estrellas sobre 5

In the Lap of the Gods

Grateful to Up-Norway for having made such an incredibile adventure to become reality in such a short time. We needed to schedule a trip in Norway with so much things we wanted to do that apparently was impossible, and in few days up-Norway has made a suitable stunning tailored trip, based exactly on what we would like to do in the best possible way. Hiking on the fjords, kayaking in rivers and the North Sea, trail whales and puffins, sleeping in remote beautiful lighthouses, see the most intriguing architectures into northern forests and coasts, taste the best Norvegian food, fishing on a ancient boat, driving through the most spectacular scenic routes, climbing uninhabited islands, sleeping in domes under the sky and swimming between kelp forests.
That’s only a teaser of what we experienced in a bit more than a couple of weeks, and all thanks to the perfect organization of Up-Norway which made this dream coming true.
We are looking forward to come back to Norway soon !!!

28 de agosto de 2021
Opinión espontánea
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Respuesta de Up Norway

Dear Matteo, thank you so much for taking the time to share your feedback. It was a pleasure having you here as our guests, and we look forward to the opportunity to welcome you back once again! All the best from Torunn & the Up Norway team

Valorada con 5 estrellas sobre 5

A great week in western Norway

We enjoyed a wonderful week in western Norway, planned by Up Norway. Thanks to them, we experienced great food, interesting activities and beautiful nature we would not have been able to find by ourselves. Their knowledge of the region was very helpful, since we got to visit some of the most beautiful places in Norway, and escaped the most touristy places at the same time!

We especially liked Knutholmen on Bremanger island, where we went crab fishing with a local fisherman, and Lærdalsøyri, with its lovely wooden houses.

The trip was scheduled in an intuitive app, with all the details we needed.

1 de agosto de 2021
Opinión espontánea
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Respuesta de Up Norway

Thank you for sharing your feedback, Lars! Welcome back:-) Torunn & the team

Valorada con 5 estrellas sobre 5

The fjords of western Norway on first class

We had the most wonderful 9 day trip around western Norway, all of it perfectly planned by Up Norway. We were 6 persons, all from the east of Norway, who could benefit from Up Norway's expertise and knowledge of those extra special places to visit and stay. Our trip included Energihotellet, Walaker Hotell, Knutholmen and Visnes Hotell. All of them special, all of them excellent! If one thing has to be mentioned as standing out above the rest it must be the shellfish platter at Knutholmen. It was by far the best I ever have had anywhere in Norway!! And we would never have found it without Up Norway - so a big thanks from all of us!

10 de julio de 2021
Opinión espontánea
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Respuesta de Up Norway

Pål, thank you so much for the kind words and for taking the time to share your feedback! We look forward to welcome you back on a new trip to explore more of Norway! Torunn & the team

Valorada con 5 estrellas sobre 5

Up Norway delivered again!

We received a gift certificate with Up Norway for our wedding, and Torunn organized a romantic get-away for my husband and I this summer. She tailored the trip perfectly to our needs and request for a child-free retreat in close proximity from Oslo. A couple of days at Farris Bad was just what we needed and we couldn't be happier with Torunn's service and advice in advance of our trip. Highly recommend Up Norway to anybody who is looking for that extra, tailored touch to their vacation in Norway :-)

22 de junio de 2021
Opinión espontánea
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Respuesta de Up Norway

Thank you for the generous words, Julie! Welcome back!

Valorada con 5 estrellas sobre 5

Tusen takk for en fantastisk tur med…

Tusen takk for en fantastisk tur med UpNorway til Sogndal og Sognefjorden. Dere traff spot-on på våre ønsker for ferien, og vi sitter igjen med herlige minner, inspirasjon og takknemlighet for det vakre landet vi bor i. Vi anbefaler Norgesferie tur med dere på det varmeste:-)

20 de mayo de 2021
Opinión espontánea
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Respuesta de Up Norway

Tusen takk Jannicke for at dere reiste med oss og for at du tok deg tid til å dele din tilbakemelding. Velkommen på ny tur! Torunn & Up Norway teamet

Valorada con 5 estrellas sobre 5

Bodø, Kjerringøy and Lofoten

Had a fantastic experience with UpNorway on our extended weekend trip to Bodø and Lofoten. The itenary was perfectly matched with what we were looking for in terms of activities and quality of dining and accommodation. It was very convenient to access the itenary through the travel app which also included nice tips on things to do/travel tips in between scheduled activities. The hosts we met were awesome and we really felt that we were given a very special and local welcome. A special shout out to Hattvika Lodge, beautiful place to experience Lofoten from!
Thankyou UpNorway team, looking forward to our next trip :)

19 de octubre de 2020
Opinión espontánea
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Respuesta de Up Norway

Hei Thomas, tusen takk for at du tok deg tiden til å skrive en review. Det setter vi stor pris på! Håper vi får anledning til å sende dere på Up Norway tur i alle år fremover :-) Torunn & team

Valorada con 5 estrellas sobre 5

A travel company and experience like no other

UP Norway is a travel company like no other. My boyfriend and I recently worked with Torunn and her team to come up with a perfect itinerary to explore the Western shores of Norway, and it was like they knew exactly what we wanted, and even added a few things in that we didn't know we would love, but were so thankful for! For example, Torunn knew how much I would like an authentic food experience so she arranged for me to learn how to make "lefse" (Norwegian flatbread) with a lovely local family. We also had an exhilarating mix of high-end city experiences and fully remote nature excursions, which made for a truly unique trip.

Norway is expensive - so it is worth your while to work with a company like UP Norway to make sure you spend on an experience that is truly worthwhile. Full disclosure: I am a culinary travel blogger and knew the company before embarking on this journey, but all opinions are my own and I was not compensated for this review.

8 de octubre de 2020
Opinión espontánea
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Respuesta de Up Norway

Dear Annie, thank you so much for sharing this great feedback. We are so glad you chose to book with us and thrilled you enjoyed your journey. Our partners also loved having you and your boyfriend as guests. All the best from an Autumn-colored Norway, and welcome back! Torunn & the team

Valorada con 5 estrellas sobre 5

Finnmark fra Mollisjok Lodge til Steilneset

Stor takk til Up Norway for strålende tur til Finnmark. Herlige naturopplevelser med rypejakt i Mollisjok Lodge, gode opplevelser på Norkyn samt Steilneset og Ultima Thule ved Vardø. Alle lokale kulturformidlere som Up Norway hadde organisert, gjorde Finnmarksturen vår til en uforglemmelig opplevelse.

30 de septiembre de 2020
Opinión espontánea
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Respuesta de Up Norway

Tusen takk for tilbakemeldingen, Halvor! Vi gleder oss veldig til å ta dere med på neste tur! Mvh Torunn & Up Norway teamet

Valorada con 5 estrellas sobre 5

Awesome experience in Norway

I started my travel plans late July when borders were just open for a mid August trip. Trude and UpNorway team did a great job to have all plans set just before the due date.
My journey was amazing, it included very diverse experiences. I really liked the concept of sustainable tourism including direct contact with the locals and personalized services. All the hosts were genuinely warm and very welcoming people.
It was my first time in Norway but definitely not the last one.
Thanks to UpNorway and looking forward to organizing my next trip.
Meriem

30 de agosto de 2020
Opinión espontánea
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Respuesta de Up Norway

Hi Meriem! Thank you so much for the feedback. We are so happy to see that you enjoyed the experiences we planned for you and that the focus we have on sustainable tourism appealed to you. We're here to tailor your next dream journey to Norway when the time is right. Trude says hi! – Ida and the Up Norway team.

Valorada con 1 estrellas sobre 5

reply to reply on Filing a complaint with Norsk ReiselivsForum

Norsk ReiselivsForum
I want to update my previous review with some information. This Norwegian agency allows customers to file complaints. So for anyone, like Jeanie Middendorf, who had a similar experience to mine with a tour company not providing refunds this is a possible course of action. I was fortunately able to get a credit from my credit card company and so am no longer pursuing this with Norsk ReiselivsForum.
So I encourage people to try with their credit card companies and also with this agency. The Norway Package Travel Act clearly states that customers are due a refund in extraordinary circumstances.
Replying to Up Norway: Of course we closed the case with Norsk ReiselivsForum, as it would have been unethical to pursue it since our credit card company credited the cost of our deposit. Also Up Norway mentions that they had costs. We had repeatedly recognized that they did work in preparing our itinerary by offering that they refund 70% of the refund and keep 30%. This offer was refused.

17 de agosto de 2020
Opinión espontánea
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Respuesta de Up Norway

Dear Ronnie,

Up Norway has a purpose of creating best-ever experiences for our guests. When you postponed your journey due to corona, we were grateful we would still get to deliver such a best-ever experience to you, nevertheless a year later than originally planned. However, when you then changed your mind and cancelled, we were not able to refund your deposit due to expenses we had incurred on your behalf, which would not be refunded to us.

When you - after agreeing to our terms - disputed the deposit payment you made to us in your bank, you have brought on a loss for our team, and you have contributed to put our purpose at risk. Our purpose of creating best ever experiences.

As I informed you, it is your right to file a complaint with Norsk Reiselivsforum. It is unfortunate you withdrew your complaint before we got a ruling and sad that all we were left with were three negative reviews from you and a financial loss, when you haven't even travelled with us.

We have learned from this process and will continue working with our partners to create more flexible agreements so that we can provide more flexible rates and refund policies to our guests going forward.

– The Up Norway Team
Torunn, Henriette, Anders, Kristian, Trude, Danny, Eli, Karin, Ida

Valorada con 5 estrellas sobre 5

Another great experience

Another amazing get-away organized by Up Norway- this time to a historic farm site located in the Southern part of Norway. We initially planned to go in May, but couldn’t go due to the pandemic. Up Norway offered to postpone at no additional cost and took care of everything for us. Love the way they organize a whole package of accommodation, dining, guiding and adventure. We had such a great time! Thank you again to the proffesional team at Up Norway.

6 de agosto de 2020
Opinión espontánea
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Respuesta de Up Norway

Dear Ala, thank you for taking the time to review us, and thank you for travelling with us once again! Nothing makes us happier than knowing that you enjoyed your Up Norway journey. Welcome back :-)
Torunn & The Up Norway Team

Valorada con 5 estrellas sobre 5

UpNorway will make your trip to Norway magical!

Upnorway organized our honeymoon at the amazing Manshausen cabins in Steigen. It was truly a magical stay! Midnight sun, great food, fab wine; truly a fantastic place!! You gotta go!

Even if we had to postpone our honeymoon from low season to high season due to corona, we did not have to pay anything extra! Superb service! 👌🏻Answered our emails within a short time and followed up on us till everything was in place.

We highly recommend UpNorway to organize your next trip to Norway! They will find those gems you could never Google your way to and they will assist you in all your needs.

12 de junio de 2020
Opinión espontánea
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Respuesta de Up Norway

Dear Ida, thank you so much for your nice review. We're so happy when we see happy guests enjoying the best of Norway. We're pleased to see that your honeymoon was a success and that you got to experience the magical midnight sun! You're more than welcome back. – Ida & the Up Norway team.

Valorada con 1 estrellas sobre 5

Five of us from the U

Five of us from the U. S. started working with Up Norway in early spring on a two week trek. Then coronavirus hit. The trip was not going to happen and we requested a refund ($9427). We received two different answers from two different people. Then, they made a decision based on some mathematical formula. They returned to us $552 per person, for a total of $2760. Essentially we had spent $6667 to arrange for a two week itinerary. We did not fly to Norway---no entry allowed. Up Norway wanted us to spend more money in a final payment for a trip that could not be defined. Not prudent.
If you place a deposit with these folks, and there is a second wave of the virus you are still on the hook.
Be careful. These people understand terms and conditions, not your safety.

5 de junio de 2020
Opinión espontánea
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Respuesta de Up Norway

Dear Jennie,

We are sorry you chose to cancel your journey scheduled for this Autumn, and that you do not want to accept our offer to postpone your journey to a new date in 2021 or 2022 at no extra cost. Your entitled refunds were made early June, and were confirmed to your friends by email. I recommend you check your credit card statement, as it may take 7-10 days before the refund reappears. Your refunds are made in accordance with the Norwegian Package Travel Act and with the terms you agreed to at the time of booking.

We do hope we will get the chance to welcome you to Norway as planned in the future - the journey we had planned for you is truly amazing.

Warm regards, Torunn Tronsvang & The Up Norway Team

Valorada con 5 estrellas sobre 5

Henriette from Up Norway

Henriette from Up Norway organised a weeks trip for a friend and myself in July 2019 and it was special, personal and perfect. So this February I asked her to organise me and my 16 year old twins to visit the North Norway to try find the Northern Lights. I followed her advice (argued along the way but went with her advice) and it was simply the best travelling experience I have had. Sure we were lucky to see the lights three times BUT the places we stayed and the day trips we did were so perfect for our "group" that I honestly cannot fault anything., Thanks Up Norway you really are insiders , you are professional and personable. Highly recommend.

18 de marzo de 2020
Opinión espontánea
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Respuesta de Up Norway

Dear Lynda, especially in these challenging times, this review makes me extremely happy and grateful. Thank you so much for sharing. This means a lot to our entire team! We would love to welcome you on a new Up Norway journey when we can all travel again:-) Torunn

Valorada con 5 estrellas sobre 5

Loved it!

Loved it!
The tailored experience offered by Up Norway was incredible! I am sure that just going to the Arctic would have been an unforgettable experience, but with the experience they created for us they made this trip the best ever! We were skeptical at first, because we had never done a tailored tour, but as soon as we got there everything just kept getting better.

The places they recommend and the people they work with are not just randomly picked, but they make sure that their recommendations are the best choices. All their partners know them and trust them.

Also, every time we had a question or any doubt during our trip, they answer immediately and solved every issue we had.

I would recommend Up Norway always!

13 de noviembre de 2019
Opinión espontánea
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Respuesta de Up Norway

Dear Pablo
Thank you so much for taking the time to share your feedback and for recommending us. We really appreciate it! We enjoyed having you as our guest and introducing you to our fantastic partners along the way. Hopefully we'll be able to welcome you back Up here in the future. Thank you again for traveling with us.
Trude & The Up Norway Team

Valorada con 4 estrellas sobre 5

A waking dream !

Thank you Torunn for creating a perfectly planned trip customised with our preferences for our first time in Norway !
Each detail were very weel organized : transportation, activites... We
had a waking dream during these 10 days.
Thank you Up Norway :)

1 de noviembre de 2019
Opinión espontánea
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Respuesta de Up Norway

Dear Margaux, thank you for sharing this positive feedback. We would love the chance to welcome you back in another season! Torunn

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