UPS Ireland Opiniones 600

Delivered right to the door! Awesome 👍!

Thanks guys!
Happy upcoming holidays!
Wishing you all the best in the forthcoming year!

Worst Company ever, I should have got my delivery on the 16/12 and they messed the label address. Once I got the email I called straigh away to see what was wrong and fix it. They couldn't solve anything, I called more 5 times on the 16/12 and 17/12 explaning that it couldn't be delayed and how important the package was. I sent emails, called, everybody lied, informing that it would be delivered and someone would contact me. For NO SURPRISES, today 19/12 I still didn't receive my package and they keep promissing that it will be delivered today and someone will contact. That is unacceptable. Nobody contacted me, my package is not here. It ruined all the plans I had.

Without doubt worst shipping company. Shipped a laptop with to amazon returns, they said they were returning it to me. They lost it and made it near impossible to claim for the loss and now they are hassling to pay an additional duty for UK customs for something they never delivered!!! As a receiver of goods I have found that thry don't arrive on the day cited and drivers lie that they made an attempt when they are nowhere on security camera. Had one leave couple hundred euros of goods sitting in my front garden

I can t find a person where to leave a package in kilkenny

The UPS driver for my town seem to not understand house numbers. My package was delivered down the road we just happened to be lucky to see him and know we were expecting a package that day. There has been at least two other people in the town who has had the same problem lately and one still hasn’t found where their package showed up. These things are ridiculous especially this close to Christmas. Do better.

A delivery from Portugal arrived at the depot Roscommon on 4/12/2025.UPC claimed they delivered this item also on 04/12/2025 at 9.00 am.
This is story they related to my supplier in Portugal. It is patently untrue and it smacks of big cover up. They are unable to provide proof of delivery to a rural residence . It is strange that the time of delivery started was exactly 9.00am
This is very strange and untrue

What a mess UPS is. It is hard to believe the level of incompetence of the company and their customer service that is simply clueless. It seems like they really want to fill in after Fastway is gone, and not in a good way. Items ordered from The Netherlands, everything goes well until it reaches Roscommon hub. 2 orders arrive (early and without any notification that delivery is happening on the day). 3rd order in not there. Should be on Monday. On Monday there is nothing. On Tuesday I call customer service. They say it is in delivery and will be with me by the end of the day. Tracking tho still says Roscommon. Obviously it did not arrive. I call them again asking where is it. No one knows. Somewhere. but I can fill complaint form (and they send UK site link even though I am based in ROI). Irish site does not work at all. I emailed them it is not possible to make complaint about service in ROI on UK site. They send me XL form to feel and guess what - they ask for address it was shipped from (exact location where package was picked up). Really??? I did not get it yet, so I have no clue. After some time investigating, I found company address, email address and phone number. In the mean time tracking status changed to delayed with no date and not estimate. Customer service have no clue what actually happened with the package or if it even reached Roscommon hub. Finally package arrives last Friday and status jumps immediately from delayed to delivered. Again no notification, nothing at all whatsoever. From this moment onwards I will definitely look for alternatives when UPS is listed as delivery service. You should too!

Trying over a week to get my package I live in city center Dublin , I have gotten no emails or texts to say out for delivery it was supposed be delivered 8th December no sign ! Once I go onto the website states attempted delivery which is a lie , I live in apartments and I dread when I have to use ups as I know automatically my parcel won’t come down to the fact the driver just won’t get out and attempt to delivery the access is broken all public can enter my complex but they are just not bothered to find parking or to drive to the resident access to deliver it’s shocking and ruined my day dealing with this company

My package has been sitting in a UPS warehouse for a week now with zero movement. I contacted customer service and was told the delivery is blocked because my phone number is missing. Apparently they have to request it from the sender and, for some reason, it cannot be added over the phone.

The diver was ringing the bell only once.i just got out.he was left.he couldn’t wait it. It was only about one minutes.why ????

Useless , I ordered earlier for don't stress about they lost a Santa gift a big box for my baby, when I contacted them about after a week of delay they said only the store can open a investigation, don't mean anything but I'm shorter in time for solved I problem I don't create.

After the really helpful but no ,contact basically said contact the seller we "desapear "with your package the seller said need more time for be lost in the middle time for order a new one will be day 29 December and under the three will be empty and you guys don't move a finger for.

The shipment arrived from France to Dublin in three days, over a distance of over 1,000 kilometers. It has been traveling from Dublin to its destination for four days and still hasn't arrived, a distance of 60 kilometers. For three days, I've been receiving information that an attempted delivery was attempted, which is a lie because I'm homebound due to illness. Furthermore, I have CCTV and no delivery attempt or courier presence was recorded. All attempts to contact UPS have been unsuccessful, and attempts to file a complaint are rejected because "the shipment has not yet been delivered and is in transit." I'm surprised that reputable companies still want to work with such an unreliable carrier as UPS!

The absolute worst delivery company I have ever dealt with. Waiting a week for an item to be delivered, left clear instructions after contacting their customer service team numerous times, which were not followed.

Absolutely shocking icl, they delayed my delivery beacause of an adress error, changed my adress to the same adress didnt get any information on the delivery for 4 days then changed it to collection and it arrived 2 days later. They really need to do better with their delivery service

Ups Ireland,, brilliant service,, ups abroad brilliant, it took only 6 days from the Netherlands to get to Ireland in December,, it took an post 6 days to do a 40 minute journey,, well done ups 👏👏👏

Very fast delivery,thanks!

I have a package in Dublin since the 24th of November . I have provided the customs documents required . I have been asking UPS for help to give me a reason why I have not received my package BUT nobody seems to be able to help .

It is outrageous that I have to waste my time talking to bots who are only able to answer childlike questions and then to be passed to some one in a call centre
who amazingly , to further frustrations , can only provide one with an email address.

Can anyone in UPS actually solve a problem ??

Let me give you a weird senario .....a customers problem should ideally go something like this.

1. Customer- Hi this is my problem , can you help ?
2. Ups customer service (being an actual human at the end of a phone )...yes sir/madam ..i see your problem , I now have it solved .
3. Customer- thats brilliant ...thank you so much ....UPS are brilliant.

I'm afraid UPS have not heard number 3 in quite a long time .

Yours in business,

Disgraceful behaviour from a so called trusted delivery company, on the fist 2 attempts for delivery the driver just put "Sorry we missed you" on the notification even there were 3 people in the house at the time, so on the last attemp I deactivated signature and requested a safe place option drop and asked for the package to be left inside the sliding door at the front of the house, at 9.40pm in the evening I got a notification saying the phone had been delivered, and surprise surprise the package was not left inside the sliding door!! So knowing how caring UPS delivery drivers are I put my coat on and went looking for the package, found it safely dumped over my neighbours gate in the rain and not the safe location at my address, not the first time this has happened and I hear stories like this a weekly basis....

Bloody impossible to dispute an import VAT bill, forced to pay 60 euros VAT on a purchase of 155 euros from UK. Followed up with a 40 euros charge for a purchase of 122 euros. This seems v excess given VAT in Ireland is 23%

I am expecting a delivery soon and received a notification from UPS saying that additional address information is required, which was strange, as I had ordered from this retailer before, submitted the same delivery details (including an EIR code) and had no issues with the previous delivery. Either way, I called Customer Service to ensure the correct delivery details.

The customer service agents (2 as the first one was disconnected mid conversation) who handled my call were extremely rude to the point of being condescending and kept repeating that that I had to call the sender, update my address with them and the retailer would update the delivery address on the back end - even though the package is already in Dublin and is ready to be delivered.

When I asked why they couldn't update the details directly, they couldn't say why it was an issue and just kept repeating that I need to contact the sender in a dismissive manner.

I would urge UPS to train their teams to handle customer service requests with more professionalism - I understand that people can be frustrated, but we wouldn't be calling if we didn't have an issue.