UPS Ireland Opiniones 600

Terrible service.We had number of commercials packages arriving from asia couple of days ago.Got delivery date but got held in their warehouse in Santry pending our payment of COD.We made payment asa but no update of delivery was provided.
The struggle begins with trying to contact their customers service.From useless bots which literally drives you mad to even more useless live customer service agents who just put you off with generic replays we went in circles for days.after couple of days we sent an detailed email requesting un update regarding our delivery date and status of our shipment.We were again provided with generic response without any specifics.Only after we communicated that we will pass this matter to our legal representative they released and delivered package immediately.
Terrible service, terrible customer service never again!

Had two very important and expensive parcels on the way: one, went to a completely different house in a completely different area and two, has been held in the UPS warehouse since 18/11/25 because they can't seem to read my home address?

The sender and I keep getting told that there's an error in my address - there is not. My packages are currently being held hostage by UPS and I have no idea how to retrieve them. Customer service is non-existent and I'm at my wits end.

Terrible customer service every time I ordered from Amazon USA and they use ups to deliver it never arrives on time today the 4/12/2025 it said it was out for delivery all day but it never arrived only to show rescheduled because customer said so ??? Not once did I give ups instructions to reschedule ?? To be perfectly honest the driver just couldn't be arsed ?? That's the real reason I hate this delivery company there just terrible never once have I had a delivery delivered on time 😔😔been onto ups this morning and that was a waste of time useless customer service just kept repeating himself over and over basically ups driver didn't bother delivering it yesterday and brought it back to finglas hub that's the long and short of it !!!!! Now today the 15 of December 2025 I just received one piece of a 2 piece delivery why o why can't ups deliver the two pieces on the same day and this is about the 4 th time this has happened now if I see any seller using ups for there deliverys I just won't order of them it's just a terrible service for any ups representative that might see this here is the tracking number 1Z0E747G6728337775

This is the second time I’ve waited at home for a UPS delivery only to see a “failed attempt” notification, even though no attempt was made. Nobody rang the bell, nobody came to the door, and the moment the status changed I called Customer Service. I was then told the driver had tried to deliver to the wrong address, despite my address being correct.

I constantly have to call Customer Service to understand where my package is, and no one is able to tell me when it will actually arrive. This exact issue happened before as well and my parcel was returned to the sender even though I was at home the entire day.

At this point, seeing a retailer use UPS makes me genuinely anxious. If a company ships only with UPS, I will unfortunately avoid ordering from them going forward.

I ordered from a company that uses UPS and it will be my last time doing so as the service is so terrible. My order was meant to be delivered days ago but the tracking keeps saying theres an issue because I didnt provide a house number, my house doesnt have a number and ive given the eircode. When ordering originally I provided my phone number and email, would it not occur to ups delivery driver to contact me? I get deliveries to my house all of the time and on the rare occasion a delivery driver cant find my home, they simply call me and I give them directions. This is to much work for UPS staff so instead they just dont bother to deliver the parcel. Oh and customer care is non-existent so no point in wasting your time trying to contact them.

Absolutely awful company! AVOID! My package was stuck at sorting facility for two weeks the ups team sent me in circles telling its all sorts of issues and I need to contact sender for xyz and do this and that all for it now to be getting sent back to the sender when I clearly told them numerous times to change address and even had sender change it also. Bunch of incompetent clowns. Will NEVER use them again!!!

Had an important package on the way, delivery man never tried to knock on the door or call me when he arrived just said he couldn’t deliver it, I had stayed at home and waited all day to make sure that wouldn’t be an issue, it wouldn’t let me leave a note to try contact the delivery person, so I had to spend over 30 mins waiting on the phone to get through to a representative who couldn’t understand English and just kept re-reading the same thing on his script that wasn’t related to my issue. I miss the day when people used to care or take pride in their jobs

lazy drivers that cannot be bothered to do the job. And a complaints department that does not care.

Lousy service.
A cardboard parcel was unceremonously dropped on the side of the road on a showery day.
No joy trying to phone customer service

Appalling service. I paid an extra €10 for express delivery in 1-3 days. Two days ago the package was ‘in the van’ but it was inexplicably returned to the depot in Finglas where it remains while the only message we have received is that delivery is being rescheduled. Customer service is useless beyond description. It seems to deter all forms of communication. The virtual advisor doesn’t answer questions and having been told there was a ten minute wait on the phone line to speak to a human being I gave up after fifteen. The worst experience I have had with delivery services. Still waiting for my package or even a delivery date.
Update. Contacted a very helpful lady in customer care by email who has tried to get things moving to no avail. Today (December 1) my package is apparently in Virginia. Whether that is the US state or the town in Cavan is a matter of conjecture. Losing hope now.

Really had bad experience with UPS, i initiate request online to send parcel and guy come to collect parcel on 3rd day, then there was different updates on tracking delivery of delayed and it keeps changing every day, most worst thing when package to deliver they ask another payment for delivery, so i had to pay twice for one package, i kept ringing them about issue they never answered.

Absolutely horrendous service. I would give zero stars if possible one is too generous. Delivery date changed multiple times on the day due. Now told it'll arrive Friday I don't believe them. It's a special gift I need on Saturday. The virtual assistant is no help whatsoever. Communication is terrible. Never again will I buy from a company that uses them, An Post is better.

Worst company ever. Packet came like someone was playing football with it. Plus they stole things from the packet. Everything is ruined inside because they left packet outside on the rain. There was a expensive pots inside and they are all chipped.This was first and a last time i was using this company. STAY AWAY. STAY AWAY STAY AWAY

Multiple “attempts” to deliver my package were made while I was home, but neither my doorbell nor phone was rang, no delivery timeframe had been communicated to me, and no “InfoNotice” had been left meaning that I couldn’t possibly know that these delivery “attempts” were even being made.

My package has now been stuck in a warehouse for the last six days and scanned four times, but my four emails requesting support on this matter remain unanswered.

I’ve had the displeasure of dealing with this exact situation multiple times and would genuinely pay double for delivery if it meant that my packages would never be handled by UPS.

Multiple consistent delays of delivering packages. Poor customer care service that are unable to escalate customers problems.

Extremely disappointed with UPS. This isn’t the first time their driver has failed to deliver my packages correctly, even after being told multiple times to leave them in the clearly marked parcel container. Once again, the driver ignored this and left my package on the ground. My dog got to it and destroyed the contents—a children’s Christmas gift I now have to replace. This was completely avoidable. The repeated lack of care, attention, and respect for delivery instructions is unacceptable. I’m tired of dealing with the same issue over and over with no improvement.

Just 3 words - Terrible, Misleading and Unsupportive. I’m too tired to say things in detailed because it’s gonna piss me off again. UPS is just a terrible delivery company, from the driver to customer service.

If I could give u a zero star I would. I would never use ups again.there service stinks

This is the worst delivery company ever. I was supposed to get my order on Friday and they were keep sending me messages and canceling for the next working day now its wednesday and I still dont know when i am gonna get my order. I will make sure that I will never have to deal with this company never again. WORST COMPANY EVER 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼

I have had an absolutely terrible experience with UPS, and I feel compelled to warn others before they end up in the same situation...
I purchased the largest pre-paid UPS shipping label available online—rated for up to 20 kg—for a large return package. I printed the label, brought the package to my local drop-off point, and they scanned it with no issues. Pickup was supposed to happen the next morning.

On the day of pickup, UPS charged my bank card an extra €160 without my authorization! I do not have a UPS account, and at no point did I authorize any additional charges beyond the label I had already purchased. This was not in the terms I agreed to. If they felt the package required a surcharge—though it did not exceed the size or weight—then the correct procedure would have been to contact me before picking it up, or leave the parcel behind until they could reach me. They did neither.

Their justification was also incorrect: the driver measured only the longest and widest points of an irregularly shaped package and treated the entire parcel as if it filled that volume, which is completely unreasonable. But regardless of shape, nothing justifies taking money from a customer’s card without consent.

My package was collected on September 19 and UPS charged my card the extra €160 that same day. They only sent me the invoice for this surcharge weeks later—after the money had already been taken. In total, they attempted to charge me €215 for a return package I had already paid to send.

I immediately contacted UPS and opened a ticket to dispute the charge. For three weeks, they did not respond. No updates. No communication, nothing. Finally I received in the post the end of October, they issued a credit note for the surcharge. I waited for the refund to reach my bank for weeks… only to discover that UPS refunded the original postage cost instead of the surcharge! Which was only 55 euro... Completely unacceptable
I opened yet another ticket, and as of 18 November, I still have not received my money back or any explanation or communication.

To make matters even worse, when you try to contact UPS by phone about anything—including charges they have wrongly imposed—they charge 4.2 cents per minute plus VAT just to speak to their customer service team. So not only do they take unauthorized payments, but they also make you pay a tariff to try to fix their mistakes.

I also contacted my bank to see if I could contest the charges. They told me I had to go to UPS first. They also said the only way to prevent further unauthorized charges would be to freeze my card entirely, but by then the charges had already gone through. The most shocking part: the bank informed me the UPS charge was processed as a subscription payment. I never agreed to any subscription, recurring payment, or stored card authorization of any kind. Classifying a one-off shipping label purchase as a subscription to push additional charges through is deplorable, unethical, and potentially illegal.

UPS customer service is genuinely shocking. Their practices feel predatory. They quietly surcharge customers, rely on them not noticing, make it extremely difficult to get refunds, and classify unauthorized payments as “subscriptions” to force them through. And if you do challenge them, expect months of waiting—if you ever see your money again.

I will never use UPS again, and I strongly advise others to avoid them unless they enjoy being overcharged, ignored, and left chasing their own money.
UPDATE: Apart from the reply to this review I have had no further communication from UPS Ireland
BUT the remainder of the promised refund has arrived in our bank account, so that's a huge relief! Finally!