Our three-year-old Bertazzoni induction range has required four repair calls (including two for temperature regulation and a $700 one to replace the oven-bottom glass element that shattered spontaneou... Ver más
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Consulta las opiniones de los clientes
Do not buy Bertazzoni. The $20K stove/oven has never worked properly. 5 technicians could not get the main oven to heat even remotely consistently. We gave up after 2 years. Now - after 2.5 years - th... Ver más
La empresa ha respondido
Quality It is a notch above the typical range offered. I actually like the safety feature of thermo-coupling & surprised its not offered in standard ranges. The heat exhausts out of the front that I... Ver más
La empresa ha respondido
The product is great. The rebate that was advertised was a pain to apply for. I still have yet to receive said rebate. How about just giving a better price?
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
For over 140 years, Bertazzoni cooking appliances have helped people bring the best of home-cooked food to the family table. Bertazzoni has built a reputation on the quality of its engineering and a deep passion for food and family. Born in 1882 Emilia-Romagna, Italy, they are now available around the globe. Whether you choose our built-in or free-standing Bertazzoni cooking appliances can help you cook with precision, flair and flavour.
Información de contacto
Estados Unidos
- us.bertazzoni.com
3,1
Medio
131 opiniones
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I love this refrigerator
I love this refrigerator! I am having a minor issue with getting Warranty service call scheduled. Presently I have no doubt this will be taken care of by BERTAZZONI.
5 de marzo de 2026
Respuesta de Bertazzoni US
Dear Customer,
we're happy to hear that you love the refrigerator! We apologize for the difficulty you're experiencing while scheduling warranty service. We have sent you an email to help out with your product registration.
Best Regards,
The Bertazzoni Team
The oven is a disaster
The oven is a disaster! This is an extremely attractive piece of equipment BUT don’t waste your money. The gas top works well. I have the high end model and after years of frustration and technicians trying to remedy the situation I am gong to give up. The temperature NEVER and I mean NEVER stays true. I have to watch over it. I have special thermometers inside with outside display so I can readjust it, which needs to be done CONSTANTLY. I’ve just set it to 400*, put it down a smidge 380* hoping for 400* it went to 460*. I dialed it down to 360* it went down and then rose to 451*! I now dialed it down to 345* and it is registering 411*
Now if I could count on the dial being 50 or 60* off I could keep that in mind while setting the temperature. BUT NO, sometimes it stays low, won’t get to the desired temp, 70* or more low. I cannot bake in it, I’ve burned gratins, undercooked chicken and roast, burnt cookies. It came with the house I bought so no recourse. I cannot honestly sell it knowing it’s such a disaster.
I know it’s beautiful. Get over it buy something else and save yourself a ton of anxiety!!!
16 de marzo de 2026
Opinión espontánea
Respuesta de Bertazzoni US
Dear Customer,
we regret to hear about the oven's temperature inconsistencies and baking issues you've experienced. We appreciate you bringing this to our attention.
We have sent you an information request via Trustpilot—please check your email and provide the requested details.
Additionally, could you share the date and place of purchase? If you have any previous case or service reference numbers, that would also be helpful.
We remain at your disposal and look forward to your response.
Best Regards,
The Bertazzoni Team
No one has EVER contacted us back…
No one has EVER contacted us back regarding replacement of the shelf. If we had known your products were so flimsy we might not have bought them.
20 de enero de 2026
Respuesta de Bertazzoni US
Dear Customer,
We sincerely apologize for the inconvenience and frustration you’ve experienced.
We have sent you an information request via email —please check it out and provide the requested details.
We remain at your disposal and look forward to your response.
Best Regards,
The Bertazzoni Team
Bertazzoni refrigerator not recommended
I purchased a Bertazzoni refrigerator, right after 2 years of being used we had problems with refrigerator. Compressor and the main board were no use. Month after replacing compressor and board, refrigerator was not cooling. Tech came back again to check refrigerator and they were no leaks. Tech mentioned that the Yoder loop was defected. We called Bertazzoni and the only thing they mentioned we will call back. I will not recommend Bertazzoni refrigerators to no one. Waste of money.
9 de marzo de 2026
Opinión espontánea
Respuesta de Bertazzoni US
Updated March 13th
Dear Customer,
Unfortunately, we were not able to follow up as we did not receive your contact information.
If you still need assistance, we’d be happy to help — please don’t hesitate to reach out to us directly at customercareusacan@bertazzoni.com.
Best Regards,
The Bertazzoni Team
-
Dear Customer,
We are truly sorry to hear about your experience and understand how frustrating this situation must be. We appreciate you taking the time to share your concerns.
We have sent you an information request via Trustpilot—please check your email and provide the requested details.
Additionally, could you share the date and place of purchase? If you have any previous case or service reference numbers, that would also be helpful.
We remain at your disposal and look forward to your response.
Best Regards,
The Bertazzoni Team
Had great service from there
Had great service e from there. Excellent product and easy to communicate with.
1 de marzo de 2026
Opinión espontánea
Italian beauty
Love the design, italian made Ranges are SOOO nice, fell in love with the range the moment i saw it, works amazing also, took me a minute to get used to it but now i cant go back:)
1 de enero de 2026
Opinión espontánea
Our two month old range quit working
Our two month old range quit working, filed claim - after three weeks they are radio silent and we have no plan for repair. Not a luxury product if they don’t back it up a the quality isn’t there to begin with. Also, plastic legs - thought they would be metal for $3400.
9 de febrero de 2026
Respuesta de Bertazzoni US
Dear Customer,
We sincerely apologize for the inconvenience and frustration you’ve experienced.
We have sent you an information request via email —please check it out and provide the requested details.
We remain at your disposal and look forward to your response.
Best Regards,
The Bertazzoni Team
Had this stove for a little over 3…
Had this stove for a little over 3 years paid $$$$ and basically shorted out
The customer service is basically too bad for you and doesn’t follow up
17 de febrero de 2026
Respuesta de Bertazzoni US
Updated 17/03
Dear Customer,
Unfortunately, we were not able to follow up as we did not receive your contact information.
If you still need assistance, we’d be happy to help — please don’t hesitate to reach out to us directly at customercareusacan@bertazzoni.com.
Best Regards,
The Bertazzoni Team
Dear Customer,
We regret to hear about the issues you’ve experienced with your stove and our customer service. We would like to investigate your case further. We have sent you an information request via email — please check it and provide the requested details.
Best Regards,
The Bertazzoni Team
Good customer good customer service, great product. service
Good customer service. Very quick local service dispatch. Appropriate action.
I have the best oven on the planet, bar none! 😁
7 de febrero de 2026
Respuesta de Bertazzoni US
Dear Karla,
we're happy to hear that you received quick local service and appropriate action! It's great to know you feel you have the best oven. Thank you for your positive feedback; we appreciate it.
The Bertazzoni Team
Everything went wrong
Everything went wrong. First, products itself are bad. In just 2 years they stopped working. My dishwasher is just 2 years 3 months old and has stopped working completely. I had registered it and hoping for extended warranty. I raised multiple tickets, sent emails but no confirmation from Bertazzoni, really pathetic customer support. I am still waiting for response and resolution.
8 de febrero de 2026
Respuesta de Bertazzoni US
Dear Customer,
We regret to hear about the issues you’ve experienced with your stove and our customer service. We would like to investigate your case further. We have sent you an information request via email — please check it and provide the requested details.
Best Regards,
The Bertazzoni Team
MAIN BURNER DOES NOT IGNITE
Missed the Bertazzoni 3 day response window about below review. Please reopen window as stove issue is unresolved.
Purchased a Bertazzoni 30” Professional Series all gas range. When you pay $5700 for a stove, you expect the burner to ignite! Not so with our stove. Called Bertazzoni and was told it was out of warranty. Stove was 2 years old. Called dealer I purchased from and the service company will come to look at for a $325 diagnosis charge, before doing any repair. DO NOT WASTE YOUR MONEY ON THIS STOVE!
13 de octubre de 2025
Opinión espontánea
Respuesta de Bertazzoni US
Dear Customer,
We are truly sorry to hear about your experience and understand how frustrating this situation must be. We appreciate you taking the time to share your concerns.
We have sent you an information request via Trustpilot—please check your email and provide the requested details.
Additionally, could you share the date and place of purchase? If you have any previous case or service reference numbers, that would also be helpful.
We remain at your disposal and look forward to your response.
Best Regards,
The Bertazzoni Team
They did not fix it because it needed… too far
They did not fix it because it needed to thaw before they could fix it. They were supposed to call me back to reschedule a time to come back and they still have not.
29 de enero de 2026
Respuesta de Bertazzoni US
Updated 17/03
Dear Customer,
Unfortunately, we were not able to follow up as we did not receive your contact information.
If you still need assistance, we’d be happy to help — please don’t hesitate to reach out to us directly at customercareusacan@bertazzoni.com.
Best Regards,
The Bertazzoni Team
Dear Customer,
We sincerely apologize for the inconvenience and frustration you’ve experienced.
We have sent you an information request via email —please check it out and provide the requested details.
We remain at your disposal and look forward to your response.
Best Regards,
The Bertazzoni Team
Respuesta de Bertazzoni US
Dear Customer,
We sincerely apologize for the inconvenience and frustration you’ve experienced.
We have sent you an information request via email —please check it out and provide the requested details.
We remain at your disposal and look forward to your response.
Best Regards,
The Bertazzoni Team
I have owned a Bertazzoni stove for…
I have owned a Bertazzoni stove for less than 2 years. Before the first year, the glass of the oven door shattered completely. Before the second year, one of the knobs system broke completely. Honestly not what I was expecting from this "high end" brand. Customer service has not been helpful so far. Definitely not recommended.
1 de febrero de 2026
Respuesta de Bertazzoni US
Dear Customer,
We sincerely apologize for the inconvenience and frustration you’ve experienced.
We have sent you an information request via email —please check it out and provide the requested details.
We remain at your disposal and look forward to your response.
Best Regards,
The Bertazzoni Team
Customer support is MIA.
Our range is wonderful, but Bertazzoni US has not responded to repeated requests efforts to reach them for support. At this price, that’s nuts.
25 de enero de 2026
Respuesta de Bertazzoni US
Dear Customer,
we sincerely apologize for the inconvenience and frustration you’ve experienced.
We have sent you an information request via email —please check it out and provide the requested details.
We remain at your disposal and look forward to your response.
Best Regards,
The Bertazzoni Team
I have never seen an oven as beautiful…
I have never seen an oven as beautiful and as well-made as this one
22 de enero de 2026
Respuesta de Bertazzoni US
Dear Susan, we're so happy to hear that you find our oven beautiful and well-made! Thank you for taking the time to share your positive experience with us.
The Bertazzoni Team
Beautiful but poor experience with reliability
The unit itself is beautiful. The issue is it has had more days where it needed to be serviced compared to days working properly. I've had this unit for a year and a half and have had to have it serviced too many times to count.
26 de enero de 2026
Opinión espontánea
Respuesta de Bertazzoni US
We appreciate you bringing this to our attention. We're sorry your experience has been less than ideal due to the frequent need for service. We would like to look into your case.
We have sent you an information request via Trustpilot—please check your email and provide the requested details.
Additionally, could you share the date and place of purchase? If you have any previous case or service reference numbers, that would also be helpful.
We remain at your disposal and look forward to your response.
Best Regards,
Awesome Support Team
Initially, I had issues with my stove and dishwasher. Dealing with the broken unit, vendor delays, and uncertainty around the warranty expiration was extremely frustrating. However, everything changed after I received a call Helen - a customer representative of Bertazoni. She ensured that the proper support was put in place, built confidence that the issues would be taken care of, and handled every interaction with calmness and professionalism. That made a significant difference, and I truly appreciate it.
All issues were fully resolved, including those identified after the first repair. The representative was proactive in following up after each vendor visit and regularly checked in to gather my feedback.
17 de enero de 2026
Opinión espontánea
Respuesta de Bertazzoni US
Deas Mr Ahmed,
We appreciate you sharing your experience!
We are happy to hear that the support provided addressed your concerns with the stove and dishwasher. It's great to know the follow-up was helpful and that everything is now resolved.
Thank you.
Marika
This company sucks
This company sucks. No parts available. No fridge for 2 months as a result. The fridge is only 3 years old and the same part has broken twice.
21 de noviembre de 2025
Respuesta de Bertazzoni US
Dear Scott,
we're very sorry you've had trouble getting parts and have been without your refrigerator for so long.
We appreciate you taking the time to share your concerns. We have sent you an information request via email —please check it out and provide the requested details.
We remain at your disposal and look forward to your response.
The Bertazzoni Team
Respuesta de Bertazzoni US
Dear Customer,
Unfortunately, we were not able to follow up as we did not receive your contact information.
If you still need assistance, we’d be happy to help — please don’t hesitate to reach out to us directly at customercareusacan@bertazzoni.com.
Best Regards,
The Bertazzoni Team
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