Our three-year-old Bertazzoni induction range has required four repair calls (including two for temperature regulation and a $700 one to replace the oven-bottom glass element that shattered spontaneou... Ver más
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Consulta las opiniones de los clientes
Do not buy Bertazzoni. The $20K stove/oven has never worked properly. 5 technicians could not get the main oven to heat even remotely consistently. We gave up after 2 years. Now - after 2.5 years - th... Ver más
La empresa ha respondido
Quality It is a notch above the typical range offered. I actually like the safety feature of thermo-coupling & surprised its not offered in standard ranges. The heat exhausts out of the front that I... Ver más
La empresa ha respondido
The product is great. The rebate that was advertised was a pain to apply for. I still have yet to receive said rebate. How about just giving a better price?
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
For over 140 years, Bertazzoni cooking appliances have helped people bring the best of home-cooked food to the family table. Bertazzoni has built a reputation on the quality of its engineering and a deep passion for food and family. Born in 1882 Emilia-Romagna, Italy, they are now available around the globe. Whether you choose our built-in or free-standing Bertazzoni cooking appliances can help you cook with precision, flair and flavour.
Información de contacto
Estados Unidos
- us.bertazzoni.com
3,1
Medio
131 opiniones
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Unable to provide any service…
Unable to provide any service technicians in our area. No help from company at all. Horrible service
10 de septiembre de 2025
Respuesta de Bertazzoni US
Dear Customer,
Thank you for your feedback. We have sent you an email to assist you further with your service request. Please check your inbox (and spam folder, just in case) and provide the requested details so that we can review your case and offer a resolution as quickly as possible.
We sincerely appreciate your patience and look forward to helping you.
— The Bertazzoni Team
My issue is still unresolved and I keep…
My issue is still unresolved and I keep getting requests to fill this survey out. I purchased a cook top in March 2025 and now it has a crack/bubble in it toward the back. They sent a repair person who made a diagnosis that something was dropped on it. I didn’t drop anything on it and have not heard back regarding resolutions.
5 de septiembre de 2025
Respuesta de Bertazzoni US
Dear Customer,
We sincerely apologize for the inconvenience and frustration you’ve experienced.
To assist you more effectively, we kindly request that you provide the following details and send them to customercareusacan@bertazzoni.com.
Full Name
Date of Purchase
Place of Purchase
Product Model and Serial Number
Ticket # you received from our Customer Support
Without this information, we are unable to trace your service history or provide a resolution. Providing these details will allow us to locate your service history and investigate the matter thoroughly.
Once we have the requested information, we will review your case and provide you with the next steps to resolve the issue.
We truly value your patience and understanding and remain committed to ensuring your customer satisfaction.
Looking forward to your response,
— The Bertazzoni Team
Called 8times no one picked up
4 de septiembre de 2025
Respuesta de Bertazzoni US
Dear Customer,
We’re sorry to hear you had trouble reaching us by phone. For prompt assistance, you can submit a service request directly through the following link:
https://us.bertazzoni.com/service-request.
Our team will get back to you as quickly as possible.
We have also sent you a private email to you, if you have any questions we remain available to help.
Thank you for your patience and understanding.
Best Regards,
- The Bertazzoni Team
Customer Service Model
Expression of concern about customer product satisfaction and follow-through on confirming extended warranty. Provided positive experience leaving impression that my purchase was not taken for granted in an environment in which there are competitor alternatives.
6 de agosto de 2025
Respuesta de Bertazzoni US
Dear Customer,
thank you for sharing your positive experience with our Customer Service. We are delighted to know that you felt valued and supported, as ensuring the highest level of customer satisfaction is always our top priority.
Our team is fully committed to providing reliable after-sales support, including the management and confirmation of your extended warranty, so that every purchase is backed with care and long-term security.
Your feedback motivates us to continue delivering professional service and personalized attention in a competitive market where we know customers have many alternatives. We truly appreciate your trust and confidence in choosing our products and services.
The Bertazzoni Team
Love the styling and function.
31 de agosto de 2025
Respuesta de Bertazzoni US
Dear Customer,
thank you for your kind words about the styling and functionality of our product. We are pleased to know that both the design and the performance met your expectations, as we always strive to combine aesthetics with practical customer satisfaction.
Your positive feedback is greatly appreciated and inspires us to keep delivering products that provide both style and function. Thank you for choosing Bertazzoni.
— The Bertazzoni Team
Respuesta de Bertazzoni US
Dear Customer,
thank you for sharing your experience with your new purchase. We are delighted to hear that your unit arrived on time and that you are pleased with the high quality of the product.
Punctual delivery and premium product quality are central to our commitment to customer satisfaction, and your feedback reassures us that we are meeting this standard.
We truly appreciate your trust in Bertazzoni.
— The Bertazzoni Team
Poor service
Worked fine for a year then failed. Replacement part on back order. Two weeks and counting.
5 de septiembre de 2025
Respuesta de Bertazzoni US
Dear Customer,
we sincerely regret the product failure and the delay due to the backordered part. We truly appreciate your feedback and are actively working to improve part availability to minimize such inconveniences in the future.
In the meantime, we would like to assist you in expediting the process or, at the very least, checking the status of your part. Please check your email for further details.
Best Regards,
The Bertazzoni Team
broiler not functional out-of-the-box
broiler not functional out-of-the-box. HORRIBLE to have service repair immediately.
6 de septiembre de 2025
Respuesta de Bertazzoni US
Dear Customer,
We apologize for the negative experience with your product, especially given that you’ve already needed service.
We understand how frustrating this must be and want to do everything we can to assist you.
We are fully available should you need a direct discussion or any additional technical support. Please don’t hesitate to reach out—we want to ensure your product functions properly and improve your experience with us. Please reach out if you need any help at customercareusacan@bertazzoni.com.
Thank you for your patience and for bringing this to our attention.
Best regards,
Your Bertazzoni Team
Non functioning fridge delivered
Received a non functioning refrigerator. Multiple installation trips bc no trim kit available. Then 3 repair attempts only to hear it needs to be replaced. I would appreciate a call and having the replacement here within a week.
4 de septiembre de 2025
Respuesta de Bertazzoni US
Dear Mr Valente,
We sincerely apologize for the difficulties you’ve experienced with your refrigerator, including the multiple installation trips, unavailable trim kit, and repeated repair attempts.
We completely understand how frustrating this must be and regret the inconvenience caused.
We truly appreciate your feedback and want to assist you as quickly as possible. We are actively reviewing the status of your replacement and will do our best to expedite the process.
Please check your email for further details.
Thank you for your patience and understanding.
Best regards,
The Bertazzoni Team
We bought a very expensive stove that…
We bought a very expensive stove that we were very excited about. We have issues with the induction registering as on. And our knobs keep falling off. In addition, it is nearly impossible to contact anyone from Bertazzoni to get any help.
29 de agosto de 2025
Respuesta de Bertazzoni US
Dear Mr Butcher,
We’re very sorry to hear about your experience.
Our team has reached out to you by email to gather the details we need and help speed up the process.
Please check your inbox so we can assist you further.
Best Regards,
The Bertazzoni Team
Oven door inside glass falls out. Created service ticket, still no reply to schedule repairs
Oven door inside glass falls out
14 de agosto de 2025
Respuesta de Bertazzoni US
Dear Leslie,
we're sorry you had this issue with the oven door.
We will investigate this situation to prevent it from happening again.
Please check your email.
Best Regards,
The Bertazzoni Team
Brand new oven doesn’t work. Panel refrigerator nearly impossible to install.
We purchased a dishwasher, 30” induction range, and panel ready refrigerator. The range cooktop works well but the oven has not worked since the range was delivered and installed. We’re waiting on a service tech to come from our appliance vendor. They said it would be a few weeks just to have them diagnose the issue and could be much longer if parts are needed. The refrigerator functions but the instructions for installing the panel are terrible. The way the panel attaches is different from other high end manufacturers such as Bosch, Thermador, etc. and I was only able to figure it out thanks to a video someone posted online, though I still have not attempted to complete the install.
20 de agosto de 2025
Respuesta de Bertazzoni US
Dear Mr Morelli,
We’re very sorry to hear about your experience with our products.
Our team has reached out to you by email to gather the details we need and help speed up the process.
Please check your inbox so we can assist you further.
Best Regards,
Your Bertazzoni Team
Great quality stove. Happy wife happy life
So far so good wife li e’s the clean simplistic but stylish look
1 de agosto de 2025
Respuesta de Bertazzoni US
Dear Gregory,
we’re so glad to hear that you and your wife are enjoying the stove!
Thanks for sharing your feedback—here’s to many happy meals ahead.
The Bertazzoni Team
It’s been almost 3 weeks with no contact
Called to setup appointment for our oven vent/fan. They requested the proof of purchase which was already sent for our oven so I sent it again by email & text. No calls or emails or texts to schedule. Just terrible customer service. I don’t know what happened from a year or 2 ago in their customer service department but we are still having issues and no one’s reached out.
4 de agosto de 2025
Respuesta de Bertazzoni US
Dear Lauren,
We are truly sorry to hear about your experience and understand how frustrating this situation must be. We appreciate you taking the time to share your concerns.
We have sent you an information request via Email —please check your email from Trustpilot, and provide the requested details.
Additionally, could you share the date and place of purchase? If you have any previous case or service reference numbers, that would also be helpful.
We remain at your disposal and look forward to your response.
Best Regards
Waiting to hear back from Bertazzoni on…
Waiting to hear back from Bertazzoni on an issue I am having with my range.
2 de agosto de 2025
Respuesta de Bertazzoni US
Dear Lisa,
Our service provider will contact you shortly, if they haven’t already.
Best Regards,
--
Dear Lisa,
We have been informed that you are in contact with our service provider. A technician will visit you shortly to check the situation and resolve the issue.
Kind Regards
W-O-R-S-T ever Customer Service
Seriously? All I want is a users manual for your stove and you can’t get it to me?!!!?? I went online and can’t find it.
PATHETIC WORST EVER CUSTOMER SERVICE!!’ W-O-R-S-T ever.
7 de agosto de 2025
Respuesta de Bertazzoni US
Dear Customer,
We sincerely apologize for the inconvenience and frustration you’ve experienced.
To assist you more effectively we kindly request the following details to customercareusacan@bertazzoni.com:
1. Full Name:
2. Date of Purchase:
3. Place of Purchase:
4. Product Model and Serial Number:
Providing these details will allow us to locate your service history and investigate the matter thoroughly.
Once we have the requested information, we will review your case and provide you with the next steps.
We truly value your patience and understanding.
Looking forward to your response.
Best Regards,
The Bertazzoni Team
Ordered an 18” dishwasher
Ordered an 18” dishwasher, it was delivered 3x, each time damaged, no fault of appliance delivery firm. Bertazzoni still trying to figure out the cause.
3 de agosto de 2025
Respuesta de Bertazzoni US
We’re very sorry to hear about the repeated delivery issues with your dishwasher. We completely understand how frustrating this must be and appreciate your patience while we work to identify the cause.
To assist you more effectively we kindly request the following details to customercareusacan@bertazzoni.com:
1. Full Name:
2. Date of Purchase:
3. Place of Purchase:
4. Product Model and Serial Number:
6. Ticket # you got from our Customer Support
Providing these details will allow us to locate your service history and investigate the matter thoroughly.
Once we have the requested information, we will review your case and provide you with the next steps.
Thank you for bringing this to our attention and for your understanding.
Best regards,
I am trying to get my stove fixed
I am trying to get my stove fixed, and no one has called or responded back.
31 de julio de 2025
Respuesta de Bertazzoni US
Dear Customer,
We sincerely apologize for the inconvenience and frustration you’ve experienced.
To assist you more effectively we kindly request the following details to customercareusacan@bertazzoni.com:
1. Full Name:
2. Date of Purchase:
3. Place of Purchase:
4. Product Model and Serial Number:
6. Ticket # you got from our Customer Support
Providing these details will allow us to locate your service history and investigate the matter thoroughly.
Once we have the requested information, we will review your case and provide you with the next steps.
We truly value your patience and understanding.
Looking forward to your response.
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