I placed my order and received an email saying it had shipped, but after 8 days the tracking still says "Waiting for details." It's frustrating because the order is marked as "on its way," but there h... Ver más
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Consulta las opiniones de los clientes
I have been buying from Motel Rocks for about two years now and they have completely changed my perspective on how jeans should fit and feel. Im almost 5’8 and i have bigger thighs, So its usually imp... Ver más
La empresa ha respondido
I sent an email yesterday regarding my return. My first return I had put that I wanted to return three out of the four items from my order then my daughter decided she wanted to return the fourth item... Ver más
La empresa ha respondido
I had ordered a top and a pair of jeans and I put in my address and it never said my address was wrong or anything like that. When it was the day of delivery it said insufficient address and was going... Ver más
La empresa ha respondido
3,2
Medio
257 opiniones
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my order never arrived and i never…
my order never arrived and i never received any mode of tracking it or receiving updates, customer service hasn’t replied
13 de julio de 2026
Respuesta de us.motelrocks.com
Hello, I am sorry to hear that you have had an issue with your delivery - I can see that you received a reply to your message the same day, I will make sure our customer service team takes a further look into this for you today.
Motel x
Impressed first time buyers
First time ordering through this website. Everything went smooth, received our order confirmation quick. I was also impressed on updates for delivery and how quick the delivery was. My daughter ordered a cute brown blouse with a flower shaped cut out, top side close to the collar. The material of the blouse and quality are great. We’ll definitely be ordering from here again.
9 de julio de 2026
Respuesta de us.motelrocks.com
Hi Pamela, thank you for leaving a review. I am so pleased to hear that you have been happy with the ordering process and the delivery service provided - I look forward to seeing you shopping with us again soon!
Motel x
The clothes are cute but cheap…
The clothes are cute but such cheap quality. Why am I paying 50 bucks for something that already has threads coming off of it. Darn it though, those ads get me. They have cute stuff but it's hard to buy from them knowing its not actually worth it.
8 de julio de 2026
Respuesta de us.motelrocks.com
Hi Iz, I am sorry to hear that you have not been happy with the quality of your item and your feedback will passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Poor quality
9 de julio de 2026
Respuesta de us.motelrocks.com
Hi Sylvia, I am very sorry to hear that you have not been happy with the quality of your item and this feedback will be passed on to the relevant team. I apologise for the inconvenience caused.
Motel x
Loved the dress and material but dress…
Loved the dress and material but dress is WAY too short. I got a large and the top fits right but the back lands right below my butt cheeks and my butt isn’t even that big. I already planned to wear it to an event so I’m getting it tailored but it’s annoying.
16 de julio de 2026
Respuesta de us.motelrocks.com
Hi Jenna, thank you for your feedback regarding the dress you have purchased - I apologise that this did not fit as expected and these comments will be passed on to the relevant teams. I apologise for the inconvenience caused.
Motel x
Respuesta de us.motelrocks.com
Hi Walt, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Never received my package
Never received my package, and customer service is taking forever to get back to me
15 de julio de 2026
Respuesta de us.motelrocks.com
Hi Sophia, I am very sorry to hear that you have not received your parcel. I can see that our customer service team have responded to your emails, please be aware that we advise to allow 24-72hrs for an email reply. The team are now awaiting your response to get this resolved - I apologise for the inconvenience caused.
Motel x
Respuesta de us.motelrocks.com
Hi Barbie, thank you for your review. I am so pleased that you have been happy with your order and the service provided - I hope to see you shopping with us again!
Motel x
Love the style and the fit of these jeans
They came fast and was updated along the way. The quality of the denim and fit - outstanding
8 de julio de 2026
Respuesta de us.motelrocks.com
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the delivery service provided - I hope to see you shopping with us again!
Motel x
amazing customer service resolving my…
amazing customer service resolving my issue.
7 de julio de 2026
Respuesta de us.motelrocks.com
Hi Isabella, thank you for leaving a review. I am so pleased to hear that the customer service team was able to help you out and this kind feedback will be passed on - I hope to see you shopping with us again!
Motel x
service is very slow
service is very slow, you guys do not ship according to what ur website informaton provides
14 de julio de 2026
Respuesta de us.motelrocks.com
Hi Isabel, I am sorry to hear that you have not been happy with the delivery service provided.
Please be aware that shipping to your country can take around 8 working days to arrive - it looks like your order was delivered within 5 working days and if are having any problems with your collection please reach out to the customer service team so that they can help you out.
Motel x
Great experience despite sizing concern
Quality good and my order I was satisfied with but the only concern is that I put my measurements into the system where it recommends me what size jeans I should get and it ended up being 2 sizes to big.....
12 de julio de 2026
Respuesta de us.motelrocks.com
Hello, thank you for leaving a review. I am pleased to hear that you have been happy with your order. Your feedback regarding our sizing recommendations will be passed on to the relevant team and I apologise for the inconveience caused.
Motel x
Fast shipping!
6 de julio de 2026
Respuesta de us.motelrocks.com
Hi Ciara, thank you for your review. I am so pleased to hear that you have been happy with the delivery service provided and I hope to see you shopping with us again!
Motel x
Jeans came ruined and when I reached…
Jeans came ruined and when I reached out, I got no response!
13 de julio de 2026
Respuesta de us.motelrocks.com
Hi Ella, I am vey sorry to hear that you have had an issue with your item. Please be aware that we advise to allow 24-72hrs for a response via email - the team will work to get this resolved as soon as possible for you. I apologise for the inconvenience caused.
Motel x
Respuesta de us.motelrocks.com
Hi Jovel, thank you for your review. I am so glad to hear that you have been happy with your order and hope to see you shopping with us again soon!
Motel x
So fast and my clothes is so cute love…
So fast and my clothes is so cute love it
13 de julio de 2026
Respuesta de us.motelrocks.com
Hi Mari, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
I never got my package and still have…
I never got my package and still have no update no resolution no nothing. The delivery person never delivered the package at my address
13 de julio de 2026
Respuesta de us.motelrocks.com
Hi Melissa, I am sorry to hear that you have not received your order - I can see that you have reached out to the customer service team and they are resolving this for you, I apologise for the inconvenience caused.
Motel x
The shirt i ordered was super cute and…
The shirt i ordered was super cute and pretty comfy to wear. Also got delivered in a decent amount of time!
10 de julio de 2026
Respuesta de us.motelrocks.com
Hi Andrea, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Delivery tracking updates
It seemed a little more difficult than necessary to track the package. Motel also is quick to reach out for me to take a survey for them but curiously quiet about updating shipping information.
9 de julio de 2026
Respuesta de us.motelrocks.com
Hi Steve, I am sorry to hear that you have experienced an issue tracking your order - you should have been sent the tracking details when the order was shipped so I apologise if there was an issue. Please always reach out to the customer service team if you need any information as they will be happy to help out!
Motel x
so cute came exactly when expected and…
so cute came exactly when expected and i’m in love. true to size
8 de julio de 2026
Respuesta de us.motelrocks.com
Hi Elinore, thank you for your review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
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