I placed my order and received an email saying it had shipped, but after 8 days the tracking still says "Waiting for details." It's frustrating because the order is marked as "on its way," but there h... Ver más
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Consulta las opiniones de los clientes
I have been buying from Motel Rocks for about two years now and they have completely changed my perspective on how jeans should fit and feel. Im almost 5’8 and i have bigger thighs, So its usually imp... Ver más
La empresa ha respondido
I sent an email yesterday regarding my return. My first return I had put that I wanted to return three out of the four items from my order then my daughter decided she wanted to return the fourth item... Ver más
La empresa ha respondido
I had ordered a top and a pair of jeans and I put in my address and it never said my address was wrong or anything like that. When it was the day of delivery it said insufficient address and was going... Ver más
La empresa ha respondido
3,2
Medio
256 opiniones
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Fell apart as I was swimming
Fell apart as I was swimming. The bead screwed right off into the water the first time I wore it. Really disappointing cause I am making payments on it still.
15 de junio de 2026
Respuesta de us.motelrocks.com
Hi Savannah, I am so sorry to hear that this has happened to your item - I can see that you have reached out to the customer service team regarding the issue and they will work to get this resolved for you as soon as possible. I apologise for the inconvenience caused.
Motel x
The items were poorer quality than I…
The items were poorer quality than I would have expected. The esmeray skirt isn’t see through but feels cheap. The saiwa midi skirt feels thin like paper. Not worth the price.
1 de julio de 2026
Respuesta de us.motelrocks.com
Hi Nicole, I am sorry to hear that you have not been happy with your order - we appreciate your feedback regarding the quality and price of the items and this will be passed on to the relevant teams. I apologise for the inconveneince caused.
Motel x
Jeans were different size
Jeans were different size, then they asked me to send them pictures, had to go back and forth and then they gave me instructions on how to measure. Unclear and ineffective Communication, also slow responses.
30 de junio de 2026
Respuesta de us.motelrocks.com
Hi Kelly, I am so sorry to hear that you have had a disappointing experience with your jeans and that you have not been happy with the communication provided - your feedback will be passed on to the relevant teams. Please make sure to continue your conversation with our customer service team so that they can resolve the issue for you. I apologise for the inconvenience caused.
Motel x
Products are always great quality and…
Products are always great quality and shipping is fast
7 de julio de 2026
Respuesta de us.motelrocks.com
Hi Mitzie, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Hello I ordered white jeans and there’s…
Hello I ordered white jeans and there’s a stain on them
6 de julio de 2026
Respuesta de us.motelrocks.com
Hi Melhia, I am so sorry to hear that this has happened with your jeans - please make sure to reach out to the customer service team so that they can help get this resolved for you. I apologise for the inconvenience that this has caused.
Motel x
Great experience
Great experience! However, I bought 2 pair of jeans in 2 different colors but same size and model and the fitting changed significantly .
29 de junio de 2026
Respuesta de us.motelrocks.com
Hi Cat, thank you for leaving a review. I am sorry to hear that you have experienced an issue with the fit of your jeans - please make sure to reach out to the customer service team so that they can take a look into this for you!
Motel x
The design is great but the fabric is…
The design is great but the fabric is trash. You can get dresses from shien with this fabric at 1/4 the cost. Definitely wont but from this brand again unless they change fabrics.
5 de julio de 2026
Respuesta de us.motelrocks.com
Hi Kem, I appreciate you sharing your feedback regarding the fabric quality and this will be passed on to the relevant team - I apologise for any inconvenience caused.
Motel x
Respuesta de us.motelrocks.com
Hi Linda, thank you for leaving us a review. I am so pleased to hear that you have been happy with your shorts and I hope to see you shopping with us again soon!
Motel x
Easy exchange process
I had to exchange my order for a different size. I appreciate that Motel Rocks offers this and makes the process so easy for the customer. I was a little surprised that they charge a fee to make that happen, but all in all, I was thankful that it was an option.
6 de julio de 2026
Respuesta de us.motelrocks.com
Hi Kim, thank you for leaving a review. I am so glad to hear that you have been happy with the exchange service provided and hope to see you shopping with us again soon!
Motel x
Shipped very quickly and the top is…
Shipped very quickly and the top is very cute. I love the colors!
6 de julio de 2026
Respuesta de us.motelrocks.com
Hi Jeanine, thank you for leaving us a review. I am so glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping again soon!
Motel x
The blouse was as expected and my…
The blouse was as expected and my delivery was made on time, punctual! Great Customer Service!
6 de julio de 2026
Respuesta de us.motelrocks.com
Hi Eve, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the service provided - I hope to see you shopping with us again!
Motel x
Respuesta de us.motelrocks.com
Hi Adri, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and I hope to see you shopping with us again soon!
Motel x
I made a return about 3 weeks ago
I made a return about 3 weeks ago, haven’t got my refund and the customer service email hasn’t gotten back to me.
8 de junio de 2026
Respuesta de us.motelrocks.com
Hi Clarisa, I am sorry to hear that you are awaiting a refund.
We cannot see any correspondence from you to our customer service team so please make sure to reach out via email, chat or phone to speak with an advisor. I apologise for any inconvenience caused.
Motel x
Respuesta de us.motelrocks.com
Hi Vanessa, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Horrendous Quality
The quality of the clothes is actually horrendous. They don't fit as shown on the model, even though I bought the correct sizes. The fabric is so incredibly thin, and itchy as well. I had originally bought one top in December, and it was so itchy and bad quality I returned it for a gift card. I thought I just got unlucky, since I love the jeans from Motel ( I have 4 pairs which have all held up great, and are good quality, although I will say even though they are all the same model and size, they all fit different, which I don't mind). I had also previously bought motel-branded items from Urban Outfitters and all were comfortable and good quality, so I thought I got unlucky with said top. Since I had the gift card I went and ordered 3 tops, and one pair of shorts. All 4 of these items were really bad quality, super thin (gave off Shein, and honestly for $50 a shirt that's just crazy). Maybe I got unlucky but honestly, spend your money elsewhere or get Motel stuff in-store.
24 de junio de 2026
Respuesta de us.motelrocks.com
Hi Diane, I appreciate you taking the time to share your detailed feedback regarding the quality and fit of our clothing, particularly the tops and shorts you recently purchased. I understand your disappointment, especially given your positive experiences with our jeans and items bought from Urban Outfitters. Your feedback regarding the quality and fabric will be passed on to the relevant teams and I apologise for the inconvenience caused.
Motel x
Great quality jeans
It’s tricky to order jeans online. I usually order size 27, but motel rock's sizes go 26, 28, and so on. So I followed the size guide which is super helpful.
The color is exactly what I hoped for (vintage black). Good quality jeans, and not too thick denim which I like!
Fast shipping! I’ll shop again!
2 de julio de 2026
Respuesta de us.motelrocks.com
Hello, thank you for leaving a review. I am so glad to hear that you have found the perfect fit in these jeans and that you have been happy with your order - I look forward to seeing you shopping with us again soon!
Motel x
bad experience
my first time ordering from this company because i heard good reviews but when i received two jeans, they werent true to size. when i went to try on the jeans the button fell off. very unprofessional for this company to have expensive jeans and the quality on their work does not match.
2 de julio de 2026
Respuesta de us.motelrocks.com
HI Katie, I am very sorry to hear that you have had a bad experience with your jeans - please make sure to reach out to the customer service team who can help you out with the sizing and the fault that has occurred. I apologise for the inconvenience caused.
Motel x
Great aervice
2 de julio de 2026
Respuesta de us.motelrocks.com
Hi Elisa, thank you for your review. I am glad to hear that you have been happy with the service provided and I hope to see you shopping with us again!
Motel x
Fast shipping
Fast shipping. Shirts are soooo good. Sizing depends on cut, but we are figuring that out!
2 de julio de 2026
Respuesta de us.motelrocks.com
Hi Andrea, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping again soon!
Motel x
Perfect!!!
Every single clothing item is absolutely beautiful and comfortable too! My package came quite quick and well packaged! I’m already looking forward to order more! Love this place so much!
2 de julio de 2026
Respuesta de us.motelrocks.com
Hi Mallory, thank you for leaving a review. I am so glad to hear that you have been happy with your items and the delivery service provided - I look forward to seeing you shopping with us again soon!
Motel x
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