I placed my order and received an email saying it had shipped, but after 8 days the tracking still says "Waiting for details." It's frustrating because the order is marked as "on its way," but there h... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I have been buying from Motel Rocks for about two years now and they have completely changed my perspective on how jeans should fit and feel. Im almost 5’8 and i have bigger thighs, So its usually imp... Ver más
La empresa ha respondido
I sent an email yesterday regarding my return. My first return I had put that I wanted to return three out of the four items from my order then my daughter decided she wanted to return the fourth item... Ver más
La empresa ha respondido
I had ordered a top and a pair of jeans and I put in my address and it never said my address was wrong or anything like that. When it was the day of delivery it said insufficient address and was going... Ver más
La empresa ha respondido
3,2
Medio
257 opiniones
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Perfect!!!
Every single clothing item is absolutely beautiful and comfortable too! My package came quite quick and well packaged! I’m already looking forward to order more! Love this place so much!
2 de julio de 2026
Respuesta de us.motelrocks.com
Hi Mallory, thank you for leaving a review. I am so glad to hear that you have been happy with your items and the delivery service provided - I look forward to seeing you shopping with us again soon!
Motel x
Felt unfinished for the price?
For the price, I’m not sure it’s worth it. The fabric choses are excellent. They use a lot of recycled fibers and cottons. However, I was a bit disappointed when I opened the package and saw so many loose threads on the shirt I ordered. It looked unfinished and although regenerated cupro fiber is supposed to be luxurious, it looked cheap. Then when I put it on the top was pretty, but it just didn’t sit right. It felt too tight under the bust, and I couldn’t lift my arms because of the design of the shirt. Maybe this was just a miss for me.
1 de julio de 2026
Respuesta de us.motelrocks.com
Hi Ava, I am sorry to hear that you have not been happy with your items and we appreciate your feedback regarding the quality and fit - this will be passed on to the relevant teams. I apologise for the inconvenience caused.
Motel x
Cheap cheap cheap
Nothing went wrong on the site, however, what I purchased looks so incredibly cheap I have to return it. I knew it was 100% polyester when I purchased, but I thought the design would make up for this. It did not. Very obviously poor fabric that falls poorly on the body when worn and has a strange plastic sheen. Also for this reason should be like $10. UGLY.
2 de julio de 2026
Respuesta de us.motelrocks.com
Hi Estefany, I am very sorry to hear that you have not been happy with your item and your feedback regarding the quality and price will be passed on to the relevant teams. I apologise for the inconvenience caused.
Motel x
Great communication and came on time!
24 de junio de 2026
Respuesta de us.motelrocks.com
Hi Valentina, thank you for leaving us a review. I am so glad to hear that you have been happy with your delivery and the service provided - I hope to see you shopping with us again!
Motel x
Respuesta de us.motelrocks.com
Hi Kathryn, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the communication provided - I hope to see you shopping with us again soon!
Motel x
I ordered the Farida bikini in yellow…
I ordered the Farida bikini in yellow the quality is okay, but the delivery service takes time I paid for faster delivery not standard and it took 5-6 days, no my order was not arrived within 3 or 4 days I ordered on June 29 and received at July 06 I like motel but try to fix for the delivery issue because this not the first time my delivery was delayed
29 de junio de 2026
Respuesta de us.motelrocks.com
Hello, I am sorry to hear that you were not happy with the delivery service provided - I can see that the service chosen was our 3-4 working day delivery and your parcel arrived within this time. If you have any problems please make sure to reach out to our customer service team!
Motel x
Item not worth the price
Item not worth the price. Refund charges $7 and did not include shipping fee.
29 de junio de 2026
Respuesta de us.motelrocks.com
Hi Liesley, I am very sorry to hear that you have not been happy with your order or the returns service provided - your feedback will be passed on to the relevant team and I apologise for any inconvenience caused.
Motel x
Never received our order
29 de junio de 2026
Respuesta de us.motelrocks.com
Hello, I am sorry to hear that you have not received your order - the customer service team will be in touch with you as soon as possible to get this resolved.
Motel x
Respuesta de us.motelrocks.com
Hi Natalie, I am sorry to hear that you have not received your order - please make sure to reach out to the customer service team so that they can take a look into this further for you.
Motel x
Not able to speak with a representative…
Not able to speak with a representative regarding my order.
29 de junio de 2026
Respuesta de us.motelrocks.com
Hi Jennifer, I can see that you have reached out to the customer service live chat whilst the department was closed - please allow 24-72hrs for a response. A member of the team will be in touch as soon as possible.
Motel x
Products arrived on time and as…
Products arrived on time and as depicted on website. Sizing chart was accurate and helpful.
22 de junio de 2026
Respuesta de us.motelrocks.com
Hi Mal, thankyou for leaving a review. I am glad to hear that you have been happy with your order and the sizing information provided - I hope to see you shopping with us again!
Motel x
Respuesta de us.motelrocks.com
Hi Kayla, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
I’d like to sincerely thank Ashleigh…
I’d like to sincerely thank Ashleigh for her excellent customer service. She was kind, responsive, and very professional from start to finish. She took my concern seriously, guided me through the investigation process, and helped arrange a replacement quickly. I truly appreciate all of her help and support. Thank you, Ashleigh!
19 de junio de 2026
Respuesta de us.motelrocks.com
Hi Rima, thank you for your review. I am so pleased to hear that Ashleigh was able to help you out and this kind feedback will be passed on to the team - we really appreciate it! I hope to see you shopping with us again!
Motel x
My items came late even after paying…
My items came late even after paying for expedited shipping.
24 de junio de 2026
Respuesta de us.motelrocks.com
Hello, I am very sorry to hear that your parcel did not arrive in the expected timeframe and we will of course be raising this with the courier as it is not the type of service we would expect our customers to receive - I apologise for the inconvenience caused.
Motel x
Respuesta de us.motelrocks.com
Hello, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and the customer service provided - I hope to see you shopping with us again!
Motel x
great service and quality
Package delivered on time and the jeans i ordered are amazing. great quality.
17 de junio de 2026
Respuesta de us.motelrocks.com
Hi Virginia, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the delivery service provided - I hope to see you shopping with us again!
Motel x
I never received my package
26 de junio de 2026
Respuesta de us.motelrocks.com
Hi Hannah, I am very sorry to hear that you have not received your order - it looks like our customer service team are awaiting a response so that they can investigate this for you, please make sure to keep in touch with the team so that this can be resolved as soon as possible. I apologise for the inconvenience caused.
Motel x
I returned my jeans to the post office…
I returned my jeans to the post office and never heard anything back from the exchange it’s been weeks
9 de junio de 2026
Respuesta de us.motelrocks.com
Hi Sydney, I am sorry to hear that you have not yet received your exchange - it looks like you have reached out to the customer service team who have provided you with the information needed. I apologise for any inconvenience caused.
Motel x
Still havent reveived my order
18 de junio de 2026
Respuesta de us.motelrocks.com
Hi Gabrielle, I am sorry to hear that you have not yet received your order - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
you gave me the wrong item
you gave me the wrong item, when Ive tried to fix it you have not given me the right item and have been little help. I want the jeans I paid for.
22 de junio de 2026
Respuesta de us.motelrocks.com
Hi Talia, I am very sorry to hear that you have received the incorrect item and this will be raised with our relevant teams.
I can see that you have reached out to the customer service team who have arranged a free exchange for you and offered to fast track this also - please make sure to reach out to the advisor again if you are having any issues. I apologise for the inconvenience caused.
Motel x
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