I ordered string shelves, they were good quality and arrived quickly, however when I saw them I realised they didn't suit my room. Chloe in customer services was really helpful, I got through straigh... Ver más
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Consulta las opiniones de los clientes
The service is disgusting, the information about the items on their website does not correspond to reality, half of the items are out of stock or discontinued, the delivery time for made to order item... Ver más
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I received a faulty item (manufacturer’s fault) and the customer service team was absolutely incredible in helping me sort it out. They sent a replacement but the parcel was stolen, and still sent ano... Ver más
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We’ve recently relocated and consequently we have been in need of new lights and some furniture - we bought 3 Hay Pendants, a Flos Glo Ball Pendant, a Blomus Fera Side Table & a Ferm Living Plant Box... Ver más
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Información sobre la empresa
Escrito por la empresa
Independently owned and operated since 1999, Utility are the home of great contemporary design online. Find the most comprehensive collection of European designer furniture, lighting and home accessories brands such as HAY, Vitra, &Tradition, Kartell and more, at Utility today.
Información de contacto
14A Compass West, Spindus Road, L241YA, Liverpool, Reino Unido
- 0151 494 9412
- richard@utilitydesign.co.uk
- utilitydesign.co.uk
4,5
Excelente
870 opiniones
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Good products and excellent service
I ordered string shelves, they were good quality and arrived quickly, however when I saw them I realised they didn't suit my room. Chloe in customer services was really helpful, I got through straightaway by phone and the returns and refund process was very easy. Although I didn't keep the items this time, I'd certainly order from them in future.
3 de marzo de 2026
Opinión espontánea
Respuesta de Utilitydesign
Thank you for taking the time to write this review. Hopefully we can help you again very soon.
Best wishes,
Richard
Respuesta de Utilitydesign
Hello an thank you so much for this review!
Best wishes,
Richard
Great comms and super fast delivery
Great comms and super fast delivery. Really helpful and professional.
28 de abril de 2026
Respuesta de Utilitydesign
Thank you Semar for taking the time to write this review, it's truly appreciated.
Best wishes,
Richard
The service is disgusting
The service is disgusting, the information about the items on their website does not correspond to reality, half of the items are out of stock or discontinued, the delivery time for made to order items is fake, in fact it is at least three times longer. And also a disgusting, lazy and dumb customer support that processes orders and responds with emails for weeks. I really regretted contacting them, now I'm waiting for my refund. Avoid.
1 de mayo de 2026
Opinión espontánea
Respuesta de Utilitydesign
Hello Sylvia (we had ‘Seville’ on the order),
We’re very sorry to read about your experience and genuinely regret that it did not meet your expectations.
To clarify, one of the items in your order was unfortunately discontinued by the supplier without prior notice to us, and the other experienced an unexpected extension due to delayed production from HAY. While we do our best to keep all product information and availability fully up to date, we work with a large number of suppliers and products, and on rare occasions changes outside of our control can affect individual listings and timelines.
We also apologise if our communication felt delayed. Chloe always aims to respond as quickly and thoroughly as possible, particularly when resolving supplier issues. That said, we do feel it’s important to note that being described as “totally useless” is upsetting for the team - they are real people working hard to assist, even when situations are outside of our control.
Your refund was processed in full yesterday, prior to this review being posted. We have, however, taken your feedback on board as we continue to improve how we communicate stock changes and lead times.
While we always strive to provide a high level of service to every customer, we also recognise that we may not be the right fit for everyone. We wish you the best in finding a retailer better suited to your expectations going forward.
Best wishes for a lovely weekend,
Richard
Ordered WXY diffuser arrived promptly…
Ordered WXY diffuser arrived promptly really well packaged. First time I’ve used this company and very impressed Definitely will use them again.
28 de abril de 2026
Respuesta de Utilitydesign
Hello Ann and thank you so much for this 5 star review. It's really, really appreciated.
Best wishes for the bank holiday weekend,
Richard
Incredible customer service
I received a faulty item (manufacturer’s fault) and the customer service team was absolutely incredible in helping me sort it out. They sent a replacement but the parcel was stolen, and still sent another one out. Big thank you to Chloe and team!
29 de abril de 2026
Opinión espontánea
Respuesta de Utilitydesign
Hello Amelia and thank you so much for taking the time to share this.
We’re really sorry you experienced a faulty item and then the added frustration of a missing parcel - that’s far from the experience we want anyone to have. That said, we’re really pleased Chloe and the team were able to step in and get everything resolved for you.
We’ll make sure your kind words are passed on to Chloe and the wider customer service team - they’ll be delighted to hear it.
Thanks again for your patience and for sticking with us while we put things right.
Best wishes,
Richard
Great service as always
Great service as always! Delivery team amazing!
29 de abril de 2026
Opinión espontánea
Respuesta de Utilitydesign
Thank you Alison so much for taking the time to review us.
Best wishes,
Richard
Good quality foldable crate
Good quality foldable crate, from recycled material. It feels sturdy.
Packaging was effective, but it could have been more eco friendly, a third of the used bubbled-wrap would have been enough :-)
23 de abril de 2026
Opinión espontánea
Respuesta de Utilitydesign
Hi Marcello,
Thanks for taking the time to leave such a thoughtful review - we’re really glad to hear you’re happy with the quality and sturdiness of the foldable crate.
We also appreciate your feedback on the packaging. It’s a bit of a balancing act for us: in the past, some items (especially the colour crates) arrived with damage when packaging was too minimal, so our warehouse team increased protection to make sure everything reaches customers in perfect condition. That said, we completely understand the importance of reducing excess materials, and your comment is genuinely helpful as we continue to refine this.
Where possible, we always encourage reusing or recycling the packaging, and we’re actively looking at ways to make this more eco-friendly going forward.
Thanks again for your feedback - it really helps us improve.
Best wishes
Richard
Great service
Great service; easy and efficient, and product was as described.
15 de abril de 2026
Opinión espontánea
Respuesta de Utilitydesign
Thank you so much for taking the time to share such a kind review.
Best wishes,
Richard
Art print - great value
Ordered online. Kept up to date with dispatch and order arrived swiftly and well packaged. I was very pleased with the quality and the value.
24 de abril de 2026
Opinión espontánea
Respuesta de Utilitydesign
Hello Deborah and thank you for this review, it's greatly appreciated!
Best wishes
Richard
Excellent customer service throughout.
30 de marzo de 2026
Very efficient!
1 de abril de 2026
Kartell KD28
Excellent service again, I've used Utility Design a few times and always found them great. Delighted with my KD28, item was dispatched immediately and was delivered safely the following day. Carefully packed to ensure it arrived in perfect condition. I wouldn't hesitate to recommend them.
30 de marzo de 2026
Respuesta de Utilitydesign
Thank you Steve - this is so lovely to read and we really appreciate you taking the time. Enjoy your lamp. It's a real beauty.
Happy Easter!
Richard
Wonderful Team
It’s been very enjoyable ordering from Utility Design all staff have been a pleasure to talk too and the delivery drivers dont let the experience down,great service all round.
13 de marzo de 2026
Opinión espontánea
Respuesta de Utilitydesign
Thank you so much for this review Greg, a lovely way to start a Saturday morning for us!
Have a lovely weekend and we hope to welcome you back again soon.
Best wishes,
Richard
Respuesta de Utilitydesign
Thank you Magdalena - that lovely to read and thank you for your repeated custom!
Best wishes,
Richard
My JH Montera Lamp is my new crush!
My JH42 Montera Lamp is my new crush! It sits majestically on my sideboard with its jaunty sombrero and warm, embracing glow.
Big thanks to Chloe and the team at Utility for their excellent customer service and I wouldn't hesitate to purchase from Utility again.
10 de febrero de 2026
Opinión espontánea
Respuesta de Utilitydesign
What a fantastic description - we love the “jaunty sombrero” reference! The JH42 Montera Lamp really does have a wonderful presence, and we’re so pleased it’s found the perfect spot on your sideboard.
Chloe and the team will be delighted to hear your kind words. We look forward to helping you with your next design find!
Best wishes,
Richard
Really quick delivery and smooth sales…
Really quick delivery and smooth sales process. Love Utility Design's choice.
29 de enero de 2026
quick and great delivery!
2 de febrero de 2026
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