Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I ordered string shelves, they were good quality and arrived quickly, however when I saw them I realised they didn't suit my room. Chloe in customer services was really helpful, I got through straigh... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

The service is disgusting, the information about the items on their website does not correspond to reality, half of the items are out of stock or discontinued, the delivery time for made to order item... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I received a faulty item (manufacturer’s fault) and the customer service team was absolutely incredible in helping me sort it out. They sent a replacement but the parcel was stolen, and still sent ano... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We’ve recently relocated and consequently we have been in need of new lights and some furniture - we bought 3 Hay Pendants, a Flos Glo Ball Pendant, a Blomus Fera Side Table & a Ferm Living Plant Box... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles
  2. Tienda de artículos para el hogar
  3. Tienda de iluminación

Escrito por la empresa

Independently owned and operated since 1999, Utility are the home of great contemporary design online. Find the most comprehensive collection of European designer furniture, lighting and home accessories brands such as HAY, Vitra, &Tradition, Kartell and more, at Utility today.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

870 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Utility Design are very helpful

I ordered a Noguchi coffee table on impulse. It is beautiful and I have wanted one for a long time. But after conversation with my family I realised that it was not the right time to buy an expensive piece of furniture. I wrote to them during the cooling off period. They responded swiftly, were kind and helpful and refunded my purchase. I will definitly come back.

23 de julio de 2025
Opinión espontánea
Logotipo de Utilitydesign

Respuesta de Utilitydesign

Thank you Barbara. We're sorry now was not the right time but hopefully it will come. It's a timeless piece of furniture, so you know where we are if and when you are ready,

Best wishes,

Richard

Valorada con 5 estrellas sobre 5

Great, hassle-free service

I bought two Knoll Cesca chairs recently from Utility design and they arrived really fast. I’ve also found customer service to be prompt and helpful when I’ve had questions.

4 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Items in stock and fast delivery

Not used this company before. The bonus was that the String shelving parts I wanted were in stock and at a competitive price. I had my items in a few days instead of the usual six week wait.

30 de junio de 2025
Valorada con 5 estrellas sobre 5

Item was quickly posted and arrived…

Item was quickly posted and arrived when the courier said it would. This is a rare occurrence for me in rural Wales and I appreciate it greatly.

2 de junio de 2025
Logotipo de Utilitydesign

Respuesta de Utilitydesign

Thank for this and delighted you received it in a timely manner!

Best wishes,

Richard

Valorada con 5 estrellas sobre 5

Outstanding service from start to finish

Recently had two sofas delivered from Utility and couldn’t be happier. The staff were brilliant; giving advice on the materials, colours and where to position the sofas. There were regular updates on delivery timescales and the Utility guys who delivered and set up the furniture were courteous and careful. If you are looking for modern, contemporary furniture I would highly recommend you try Utility.

12 de mayo de 2025
Opinión espontánea
Logotipo de Utilitydesign

Respuesta de Utilitydesign

Hi Phil - Thank you so much for this review. It's always great to hear when customers have had such a positive experience and take the time to write about it. Enjoy those sofas!

Best wishes,

Richard

Valorada con 5 estrellas sobre 5

Happy with purchase

Parcel very carefully wrapped to prevent any risk of damage & useful updates about delivery. Product exactly as described.

30 de abril de 2025
Logotipo de Utilitydesign

Respuesta de Utilitydesign

Hello - and thank you so much for this!

Best wishes

Richard

Valorada con 5 estrellas sobre 5

Quick and helpful for extra fixtures

I need a few fixtures for items I had bought a few years ago. I used the online chat and they were super quick to respond, they had the items I needed and offered to send them out next day (as it happened I was going past the warehouse so I collected, also super easy to do and they took off delivery fee). Love utility!

29 de abril de 2025
Logotipo de Utilitydesign

Respuesta de Utilitydesign

Hello Naomi - a heartfelt thank you for this. It's made our day!

Best wishes,

Richard

Valorada con 5 estrellas sobre 5

Great company to deal with

Great company to deal with - excellent item, very fast & free DPD delivery - all in all a great experience. Thank you.

29 de abril de 2025
Logotipo de Utilitydesign

Respuesta de Utilitydesign

Hi Jennifer - and thank you so much for this review.

Have a lovely bank holiday weekend.

Best wishes,

Richard

Valorada con 5 estrellas sobre 5

Brilliant independent shop

I’ve ordered from Utility a couple of times and love the brands and products they sell. With my most recent order there were a couple of issues but the customer service team were brilliant and sorted it right away. I will definitely be ordering more things!

14 de abril de 2025
Opinión espontánea
Logotipo de Utilitydesign

Respuesta de Utilitydesign

Thank you Clare for this lovely review. A lovely way to start the long weekend. Enjoy your Easter!

Best wishes,

Richard and all at Utility

Valorada con 5 estrellas sobre 5

High quality service as ever

High quality service as ever. The delivery was prompt, the item well packaged. I love my new coat hanger!

31 de marzo de 2025
Logotipo de Utilitydesign

Respuesta de Utilitydesign

Thanks for your continued custom Alice. We're very happy to hear that your experience lived up to our expectations. Thank again, Shaun.

Valorada con 2 estrellas sobre 5

Everything amazing..except for…

Everything amazing..except for delivery. The driver left pallet and big box in between two cars, two houses down. Refused to take the pallet or provide a reason why he was leaving it there. You might want to reconsider delivery services, the quality of your products deserves better

31 de marzo de 2025
Logotipo de Utilitydesign

Respuesta de Utilitydesign

Hello Teresa - I'm sorry to read this review, especially when the rating has been assessed on our third party delivery company Palletways. Having looked at your order I can see delivery was free on this order. Palletways only offer a kerbside delivery service on a pallet. This keeps the delivery costs down or free for you as a customer. We do this as invariably nobody likes paying for delivery. As you live on a road with cars parked either side Palletways will only drop on the kerbside where they reasonably can without blocking the road and being nearest to your property. The team here did email regarding this and setting out the nature of the delivery on 31st March. If we were to offer a full installation service on this order this would have been in the region of £150 and we simply do not have enough margin to absorb this cost as well as the 20% off on the item during the time your purchased. I do hope you understand but in the meantime hope you love the bench and any frustration is short lived.

Best wishes,

Richard

Valorada con 5 estrellas sobre 5

From my initial enquiry to the…

From my initial enquiry to the delivery, I always had a quick, friendly and professional response. We are so delighted with our Montana Save Sideboard. The choice of colours allowed us to very closely match to an existing piece of furniture. Couldn’t be happier with the service and furniture.

24 de marzo de 2025
Opinión espontánea
Logotipo de Utilitydesign

Respuesta de Utilitydesign

Hello Kate, thank you for talking the time to review us in this way and we're over the moon you are so pleased with your sideboard - enjoy it, it's a gorgeous piece of furniture.

Best wishes

Richard

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service, my query was answered and resolved quickly. Delivery was fast and the glasses I ordered arrived well packaged.
I would highly recommend Utility Design and I will be shopping with them again.

17 de febrero de 2025
Opinión espontánea
Logotipo de Utilitydesign

Respuesta de Utilitydesign

Hello Nicola - thank you for this review, its very kind of you to take the time to write it.

Best wishes,

Richard

Valorada con 5 estrellas sobre 5

Will Use Again

Fantastic experience from beginning to end. Delivery date was not convenient so team accommodated later date without fuss. Lovely staff. Bought beautiful glass water carafe with stopper. Well packed and great delivery. Will use company again.

18 de febrero de 2025
Opinión espontánea
Logotipo de Utilitydesign

Respuesta de Utilitydesign

Hello Penelope and thank you for taking the time to write this review. It's made our Saturday!

Best wishes,

Richard

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más