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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I ordered string shelves, they were good quality and arrived quickly, however when I saw them I realised they didn't suit my room. Chloe in customer services was really helpful, I got through straigh... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

The service is disgusting, the information about the items on their website does not correspond to reality, half of the items are out of stock or discontinued, the delivery time for made to order item... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I received a faulty item (manufacturer’s fault) and the customer service team was absolutely incredible in helping me sort it out. They sent a replacement but the parcel was stolen, and still sent ano... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We’ve recently relocated and consequently we have been in need of new lights and some furniture - we bought 3 Hay Pendants, a Flos Glo Ball Pendant, a Blomus Fera Side Table & a Ferm Living Plant Box... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles
  2. Tienda de artículos para el hogar
  3. Tienda de iluminación

Escrito por la empresa

Independently owned and operated since 1999, Utility are the home of great contemporary design online. Find the most comprehensive collection of European designer furniture, lighting and home accessories brands such as HAY, Vitra, &Tradition, Kartell and more, at Utility today.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

870 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 4 estrellas sobre 5

Happy with produce took a bit too long to come

Happy with produce got a bit of discount also, but took a very long time to come. On the plus side packaged well and all in good order.

31 de octubre de 2024
Logotipo de Utilitydesign

Respuesta de Utilitydesign

Hello and thank you for your review. I have just checked your order which was made on 22nd September. This was shipped on 18th October and arrived on 23rd October. The estimated delivery is 3-4 weeks but we were advised not to send between 22nd and 29th. I'm delighted you are now in receipt and are happy with the table.

Best wishes

Richard

Valorada con 5 estrellas sobre 5

Great service

Great service, at a competitive price! Delivery within 48 hours and safely packaged. Highly recommend!

29 de octubre de 2024
Valorada con 3 estrellas sobre 5

I did order Usm tv units

I did order Usm tv units , Hay weekday bench , hay doormat since 22 of Aug the part delivery was bit messy , I was stress out arrive , and turn out is doormat. Also it have a lot of waiting and uncertainty the other 2 products when is it arrive . Haven’t receive my other 2 products still in Oct … it was said 4-6 weeks but seem not ETD yet .i could recommend other consider twice before place made to order with them..

12 de octubre de 2024
Opinión espontánea
Logotipo de Utilitydesign

Respuesta de Utilitydesign

Hello - I have spoken to the sales team regarding your order. I understand Jess has advised on a number of occasions your USM unit is shipping from Switzerland in the w/c 21/10 and we are still waiting for confirmation when the lamp will arrive from the supplier. We will advise on this as soon as we hear,

Best wishes

Richard

Valorada con 4 estrellas sobre 5

Issue resolved and happy customer

50% of the chairs that were delivered were damaged. This was not in transit so the quality control must have failed. Am waiting for refund.

Update: I have been very impressed with the aftercare I have received from Utility Design since the faulty chairs were delivered. I kept a few at a discount and the others have been replaced. The communications from customer services have been promt, helpful and I am delighted with the chairs.

4 de octubre de 2024
Logotipo de Utilitydesign

Respuesta de Utilitydesign

Hello - please accept our apologies for the damaged chairs. We had emailed you regarding acceptance of a discount and had not heard from you but after receipt of this review we have now processed this refund.

Best wishes

Richard

Valorada con 1 estrellas sobre 5

Waited too long for item to be delivered

Waited too long for item to be delivered

2 de octubre de 2024
Logotipo de Utilitydesign

Respuesta de Utilitydesign

Hello - firstly please accept my apologies for the delay in getting this to you. I can see this was ordered on Friday 6th September. This was for an item we have been waiting for 5 years (yes, 5 years) to come back into stock due to re-engineering and new manufacturing methods. We have had it on back order with the manufacturer for all that time but underestimated how popular this would be. Our initial order for 48 sold out in 2 days. We had placed another order but has to wait for 3 weeks for this to come back into stock which is when we were able to fulfil your order. I hope you are now delighted with the product.

Enjoy the rest of your weekend.

Best wishes

Richard

Valorada con 5 estrellas sobre 5

I messaged Utility about the returns…

I messaged Utility about the returns process (i want to swap one product for two slightly different ones) and i have not had a response yet.

Update. I was contacted by the team at Utility and they could not have been more helpful. My issue is resolved and I am a happy customer. Thanks to Utility for sorting everything out so efficiently and with good humour

2 de octubre de 2024
Logotipo de Utilitydesign

Respuesta de Utilitydesign

Hello - I'm sorry to hear this. I can see this was delivered on Thursday. I'm sorry the team did not get chance to respond yesterday. Can you advise when you emailed with the issue?

Thanks

Richard

Valorada con 5 estrellas sobre 5

Normann Copenhagen Washing Up Bowl…

Had managed to track down a Normann Copenhagen washing up bowl with Utility Design (they appear to be as rare as hens teeth!!). The bowl arrived within a couple of days and thrilled - it’s been a long by search!

2 de octubre de 2024
Valorada con 5 estrellas sobre 5

Very pleased with this bowl and the customer service from Utility.

I couldn't find this product anywhere other than on this website.
I have had the same colour Norman Copenhagen bowl for almost 20 years and was looking to replace it like-for-like.
Obviously over that time it has acquired a build-up of stuff that I couldn't remove. I even contacted the company directly to ask how to clean it.
Having drawn a blank on that front, I'd begun to reconcile myself to the situation. Utility was the only site where I was able to find it.
Initially it was out of stock. I didn't quite believe that it would come back into stock but it did.
I placed an order, and used the new customer discount code, which made the price a little more bearable 🙂
It arrived exactly when I was told it would.
The bowl is in excellent condition but the brush that comes with it had two flaws in the wooden handle. This is a minor issue, particularly as I won't be using the brush as it is made of bristles.

23 de septiembre de 2024

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