I ordered string shelves, they were good quality and arrived quickly, however when I saw them I realised they didn't suit my room. Chloe in customer services was really helpful, I got through straigh... Ver más
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I ordered string shelves, they were good quality and arrived quickly, however when I saw them I realised they didn't suit my room. Chloe in customer services was really helpful, I got through straigh... Ver más
La empresa ha respondido
The service is disgusting, the information about the items on their website does not correspond to reality, half of the items are out of stock or discontinued, the delivery time for made to order item... Ver más
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I received a faulty item (manufacturer’s fault) and the customer service team was absolutely incredible in helping me sort it out. They sent a replacement but the parcel was stolen, and still sent ano... Ver más
La empresa ha respondido
We’ve recently relocated and consequently we have been in need of new lights and some furniture - we bought 3 Hay Pendants, a Flos Glo Ball Pendant, a Blomus Fera Side Table & a Ferm Living Plant Box... Ver más
La empresa ha respondido
Independently owned and operated since 1999, Utility are the home of great contemporary design online. Find the most comprehensive collection of European designer furniture, lighting and home accessories brands such as HAY, Vitra, &Tradition, Kartell and more, at Utility today.
14A Compass West, Spindus Road, L241YA, Liverpool, Reino Unido
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Amazing service from everybody from start to finish, on the sales floor, over emails and the delivery people, everybody was excellent. Thank you!
Happy with produce got a bit of discount also, but took a very long time to come. On the plus side packaged well and all in good order.

Respuesta de Utilitydesign
Great service, at a competitive price! Delivery within 48 hours and safely packaged. Highly recommend!
I did order Usm tv units , Hay weekday bench , hay doormat since 22 of Aug the part delivery was bit messy , I was stress out arrive , and turn out is doormat. Also it have a lot of waiting and uncertainty the other 2 products when is it arrive . Haven’t receive my other 2 products still in Oct … it was said 4-6 weeks but seem not ETD yet .i could recommend other consider twice before place made to order with them..

Respuesta de Utilitydesign
50% of the chairs that were delivered were damaged. This was not in transit so the quality control must have failed. Am waiting for refund.
Update: I have been very impressed with the aftercare I have received from Utility Design since the faulty chairs were delivered. I kept a few at a discount and the others have been replaced. The communications from customer services have been promt, helpful and I am delighted with the chairs.

Respuesta de Utilitydesign
Waited too long for item to be delivered

Respuesta de Utilitydesign
I messaged Utility about the returns process (i want to swap one product for two slightly different ones) and i have not had a response yet.
Update. I was contacted by the team at Utility and they could not have been more helpful. My issue is resolved and I am a happy customer. Thanks to Utility for sorting everything out so efficiently and with good humour

Respuesta de Utilitydesign
No issues. Ordered items, arrived on time and undamaged. Enough said.
Had managed to track down a Normann Copenhagen washing up bowl with Utility Design (they appear to be as rare as hens teeth!!). The bowl arrived within a couple of days and thrilled - it’s been a long by search!
Excellent product and service! I received my furniture within 2 days!
I couldn't find this product anywhere other than on this website.
I have had the same colour Norman Copenhagen bowl for almost 20 years and was looking to replace it like-for-like.
Obviously over that time it has acquired a build-up of stuff that I couldn't remove. I even contacted the company directly to ask how to clean it.
Having drawn a blank on that front, I'd begun to reconcile myself to the situation. Utility was the only site where I was able to find it.
Initially it was out of stock. I didn't quite believe that it would come back into stock but it did.
I placed an order, and used the new customer discount code, which made the price a little more bearable 🙂
It arrived exactly when I was told it would.
The bowl is in excellent condition but the brush that comes with it had two flaws in the wooden handle. This is a minor issue, particularly as I won't be using the brush as it is made of bristles.
The team were great, replied to my email quickly and arranged a delivery date when I could be home from work to receive the furniture.
The product was just what I wanted at an excellent price. I was warned at purchase that delivery would be about 6 weeks. I accepted this but actually it took twice as long. However, as soon as the product became available, it was sent to me priority delivery.
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