Dear Vakatrip Support Team, I have booked an IndiGo flight through your website, but I have not yet received the airline PNR required for web check-in and booking verification. Booking Detail... Ver más
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Consulta las opiniones de los clientes
We bought 4 Qantas Airways tickets in January 2026 to travel to Auckland on 19 February 2026. Unfortunately, my Australian transit visa application was refused. As soon as I received the visa refusa... Ver más
Hi Vaka Trip Customer Service . The booking platform saying My booking not successful yet your System has charge Me twice. Updated case : Vaka Trip CS has replied my email the next day and solve t... Ver más
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I have booked 2 tickets sector Delhi Amritsar. The payment has been deducted but there has been no issuance of tickets or any messsage.The site doesnt have any contact details or any customer care n... Ver más
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Información sobre la empresa
Escrito por la empresa
**Trustpilot Significance:** Trustpilot is vital for VakaTrip to hear users and address concerns, focusing on user experience rather than promotion. **Ticketing Time Commitment:** Rest assured, timely ticketing is our commitment. Payment made ensures ticketing completion within 12-48 hours, causing no travel disruption. **PNR Validity Assurance:** For real-time order tracking and seamless travel, logging in during ticketing may limit self-management but won't affect your ticket's normal use. **Information Change Assistance:** Discovering errors or voluntarily changing flight details? Inquire anytime at customer@vakatrip.com for assistance. **Itinerary Information:** Post-ticketing, confirmation and invoice details are sent to your email. For an airline-specific itinerary, inquire at customer@vakatrip.com. **Refund and Order Changes:** Refund and change rules depend on the airline's response. Policies of the airline serve as the accurate reference.
Información de contacto
Floor 10, Cheung Tak Industrial Building, No.30 Wong Chuk Hang Road, Hong Kong., 1010, HONG KONG, Hong Kong
- customer@vakatrip.com
- vakatrip.com
2,4
Malo
497 opiniones
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Ha contestado el 89% de las opiniones negativas
Suele responder en menos de 1 mes
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I booked a flight from Bengaluru to Goa…
I booked a flight from Bengaluru to Goa on 24th April 2025 and the departure date was 27th April 2025. However, at the time of booking it was clearly mentioned that if we pay additional Rs. 172 complete amount will be refunded and i paid accordingly. Therefore, when i was trying to reach Vaka trip customer care there was no repsonse and finally i reached airline services they have informed me that its a 3rd party booking and they cannot do anything in cancellation and refund process. Kindly note that i want my full refund amount as i want to cancel the flight immediately. My order number is 3483237310878. Very worst service. No immediate response i would like to sue and register a case.
25 de abril de 2025
Opinión espontánea
Respuesta de Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
You purchased Flight Change Guarantee, the explanation is as follows:
Once your flight gets cancelled, delayed or rescheduled for more than 5 hours, you will have the right to:
*Receive an email about the carrier disruption
*Get a free alternative flight offered by Vakatrip or 100% refund within 48 hours
Note:
The administrative fees charged by Vakatrip are nonrefundable if you choose an instant refund.
We have informed you by email that the flight status is normal and your order does not meet the airline's full refund policy. You can only try to apply for a voluntary tax refund (non-full refund). We have received your email confirming that you want to apply for a voluntary tax refund and have assisted you in contacting the airline to apply for a voluntary tax refund.
We will help you follow up on the airline's processing progress.
Please wait patiently for the airline's tax refund result
If you have any questions, please feel free to contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
tricky charges ....when I try to confirm free "random seating"
when I try to confirm my booking and choose "Random seating" option FREE, it charges 20 euros to the total amount. There is no possibility to check without a price being added, so for 2 connections, it adds 40 EUR ... I cannot confirm my booking Penang-Paris via Hong Kong
24 de abril de 2025
Opinión espontánea
Respuesta de Vakatrip
Dear customer,
Thank you for contacting us
Do you mean the problem of seat selection when booking a flight?
At present, we cannot find the specific order based on your information.
You can contact us through our customer service email address customer@vakatrip.com. We will investigate the problem according to your situation.
Looking forward to your feedback.
Best Regards
VakaTrip CS Team
The flight in question was preponed
The flight in question was preponed, and I was informed by Vaka Trip only 1.5 hours prior to departure. Given that this was an international flight, it was extremely challenging to reach the airport in time, and ultimately, I was unable to board the flight.
Upon inquiry at the airport, the airline confirmed that they had informed Vaka Trip about the schedule change 24 hours in advance. This clearly indicates that Vaka Trip failed to relay this critical information to me in a timely manner. The delay in communication was entirely on your part, and not the airline’s responsibility, as your team has repeatedly suggested.
Despite multiple follow-ups, all I have received are generic responses claiming that a refund will be issued “once the airline processes it.” This is unacceptable, considering the fault lies with Vaka Trip’s failure to notify me in time — not with the airline.
I am appalled by the unprofessionalism and lack of accountability shown throughout this experience. The delay and inconvenience caused have not only resulted in a significant financial loss but also emotional distress.
I demand that my full refund be processed immediately. If I do not receive a satisfactory response and resolution within the next 7 business days, I will have no choice but to escalate this matter further through consumer protection authorities, social media platforms, and legal avenues if necessary.
7 de marzo de 2025
Opinión espontánea
Respuesta de Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Order number: 3478643907654
After verification, we have received the refund from the airline and have given priority to refunding your original payment account
At present, your order has been refunded.
After the refund operation, it usually takes about 3-7 working days to arrive in the account.
Please pay attention to the arrival of your card.
If you have any questions, please feel free to contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
I badly needed my ticket as soon as…
I badly needed my ticket as soon as possible because tomorrow morning at 7:35AM is the schedule of my flight ghy to del. My order number is 3483129524844
23 de abril de 2025
Opinión espontánea
Respuesta de Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
The ticket you booked has been issued, the PNR is 26Y8ZO, the ticket number is 098-7232919920，098-7232919921，098-7232919922
We have sent the screenshot of the airline's itinerary to your reserved email address, please check it
If you have any questions, please feel free to contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Corrected - No PNR - Spelling mistake in last name
UPDATE - I will like to retract my comments.
Vaka was prompt and I did get my PNR and corrected name swiftly. I’m impressed that they cracked a very low price. My flight is day after tomorrow.
Hi Vaka,
I have found your website very confusing and could not find any no to contact.
I have booked order no 3483082493525, but I found the final ticket has my last name spelt wrong. "Arors" instead of "Arora" . I have also sent an email request in this regard but no acknowledgement yet. Could you please confirm asap.
Thanks
23 de abril de 2025
Opinión espontánea
Respuesta de Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
The ticket you booked has been issued, the PNR is QZUNOH, the ticket number is 9902171808134
The airline has issued the ticket according to your correct name ARORA/CHIRAG
We have sent the screenshot of the airline's itinerary to your reserved email address, please check it
If you have any questions, please feel free to contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Reply:
Thank you very much for your update.
It is our honor to help you.
Welcome to choose VakaTrip again~
If you have any questions, you can send your request through the website "Contact Us"
Flight from Delhi to Mumbai PNR not received
Dear Sir,
I have booked a flight from Delhi to Mumbai for 2 passengers but still not received PNR of flight. Please help
Flight date 22.04.2025
Order no 3482935734247
21 de abril de 2025
Opinión espontánea
Respuesta de Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
The ticket you booked has been issued. The PNR is 4SAA8X. We have sent the itinerary to your reserved email address. Thank you
If you have any questions, please feel free to contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Non issuance of tickets
I have booked 2 tickets sector Delhi Amritsar. The payment has been deducted but there has been no issuance of tickets or any messsage.The site doesnt have any contact details or any customer care number. Attaching the proof of payment too
Rs.7244 spent on HDFC Bank Card x5785 at VAKATRIP.COM on 2025-04-14:17:42:26.Not U? To Block & Reissue Call 18002586161/SMS BLOCK CC 5785 to 7308080808
14 de abril de 2025
Opinión espontánea
Respuesta de Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
According to your user name（ Manoj Gupta）, we found the order number: 3482356909526, your order has been issued, the PNR is 3NNQTS, the ticket number is 0987232739334, 0987232739335
We have sent your itinerary to the email: mano****@hotmail.com, please check it
If you have any questions, please feel free to contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Responded to email promptly
We booked a ticket with order number 3481667476830, you have given us an itinerary but we checked the code for online check in and it does not work. And also the ticket issued does not have a terminal location. Edited : received email that indicates ticket and terminal thanks alot.
6 de abril de 2025
Opinión espontánea
Respuesta de Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
The ticket you booked has been issued. The PNR is GCVYQQ. We have sent the itinerary to your reserved email address. You can check the terminal information from the itinerary. Thank you
If you have any questions, please feel free to contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Cancellation request URGENT
I have sent email to cancel my flight tickets. Respond asap. Details - Order Number: 3481639522159 PNR: 29Y3XI
10 de abril de 2025
Opinión espontánea
Respuesta de Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
We have received your email regarding voluntary refunds and have assisted you in contacting the airline to apply for voluntary refunds, but we have not received any refunds from the airline yet
We will assist you in following up on the refund progress of the airline. If you receive a refund from the airline, we will give priority to refunding it to your original payment account
Please be patient, thank you
If you have any questions, please feel free to contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
I badly needed my ticket as soon as…
I badly needed my ticket as soon as possible because tomorrow morning at 9 AM is the schedule of my flight. My order number is 3432000251537.
10 de abril de 2025
Opinión espontánea
Respuesta de Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued, the PNR is 2XYBCN, the ticket number is 0797232624586
We have sent the screenshot of your itinerary on the airline website to your reserved email address, please check it
If you have any questions, please feel free to contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
I booked a ticket via your website
YOUR WEBSITE IS A SCAM!!! First, you confirmed my payment then sent me an email confirmation. Then, after 48 hours, I had to send you another email just to get my itinerary. You then sent me another confirmation and even a BOOKING REFERENCE but when I checked with the airlines, they said that the booking does not exist. Then you guys tell me that it is because the flight is already full? CSR then tells me that they will transfer me to another flight but the did not send me a new itinerary!!
YOUR WEBSITE IS FAKE!!!
...
I booked a ticket via your website. No tickets have been issued even after 48 hours. The airline, also, could not locate my booking. I need an update on this please. I already sent an email to your website but got no response yet.
10 de abril de 2025
Opinión espontánea
Respuesta de Vakatrip
Dear customer
Thank you very much for choosing VakaTrip~
Regarding your feedback, after the ticket was issued, we did receive a notification that the original flight had no seats, so we recommended a flight to you.
After receiving your consent, we notified you that the ticket for the recommended flight was completed at around 3 am. Finally, due to the supplier's system problems, the ticket was notified the next morning, but it was enough for you to go to the airport to use the ticket.
The ticket was issued. At your request, you did not want this recommended flight and asked us to give you a full refund.
Later, we did so according to your request. At present, the full refund has been made to your original payment card.
Please pay attention to the arrival of your card.
In addition, all actions are completed according to your requirements. We are not a scam website. Thank you.
Best Regards
VakaTrip CS Team
I actually book a ticket maybe 30…
I actually book a ticket maybe 30 minutes ago but mistakenly I booked the ticket at 10:00 p.m. but I need the ticket at 10 A.M so after just confirming the booking I instantly contact the vakatrip by their email customer support email but they didn't respond me there and as well as I tried to communicate with them in their contact us option by using their contacts option but still there is no response
1 de abril de 2025
Opinión espontánea
Respuesta de Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued, the PNR is QMEYHO, and the ticket number is 8162130350144
We have received your email and replied to your inquiry via email
Please check your email, thank you
If you have any questions, please feel free to contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Flight details not received
Order number - Dear Team,
SUB: PNR not received
I have booked a ticket from VakaTrip.com website from COK-DXB on 01-April-2025, however I have not yet received any PNR with reference to the same.
I have only received a booking reference number : 3481064165366
Request you to please assist me on the same.
30 de marzo de 2025
Opinión espontánea
Respuesta de Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued on 2025-03-30 23:19:01, and the PNR: 6NBZY9 and the electronic ticket number: 098-2820267435 have been sent to your reserved email address jerrycool111@gmail.com.
The next day we also sent you the original itinerary of the airline through the email address tomsk.philip@gmail.com.
Currently, your original order 6NBZY9 is shown as cancelled. Did you contact the airline to cancel the order yourself? If you canceled it yourself, please contact us through customer@vakatrip.com to provide the airline's refundable voucher and amount, thank you.
Best Regards
VakaTrip CS Team
I want to cancel my tickets
I want to cancel my tickets. My order number is 3480454407648. Please tell me cancellation procedure. I e-mailed you also.
Please give an update as my flight is on 30th march and would require a prompt action to get any sort of refund.
28 de marzo de 2025
Opinión espontánea
Respuesta de Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
The original flights of 5GFNYU, 5GFQB4 and 5GGJAG have been confirmed by the airline. You have contacted the airline to submit a voluntary refund for all passengers.
At present, we have assisted our suppliers in submitting the information you provided. We will notify you again after receiving feedback. If you have any questions, please feel free to contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Urgent change of flight- order 3480284571753
Hi,
Order number- 3480284571753
I have mailed you so many times to change my ticket dates even though from 26 march to 27 march in the same flight at the same time and you have not done the same till now. After acknowledging my request, it feels like I have been ghosted by your customer service over my mail.
Moreover, I had taken your worry free service , but to the contrary, I am having stressful time dealing with the change.
Can you please do it on urgent basis ?
In case if you fail to do it, I would be left with no choice other than complaining to my bank and international consumer protection authorities to resolve my issue and get back my money. Pls don’t make my experience the worst travel experience through you.
Thanks
26 de marzo de 2025
Opinión espontánea
Respuesta de Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
At present, your order has been issued. The change service you paid is only for the handling fee when changing. If there is a difference, you still need to pay the difference.
Because the flight you want to change is approaching and there is no seat in the same cabin, the difference will be higher.
When purchasing the service, we also showed that the fee you paid is the change handling fee. If there is a difference, you still need to pay the additional difference.
We have replied to you by email,
Best Regards
VakaTrip CS Team
Refund not issued yet
Hi team - Order ID - 3480380927102
Let me explain the situation here - I asked you to cancel the ticket, you guys said you will but you didnt. Then I cancelled it with the airline and they said I am entitled to the refund, but you guys have not started processing it.
Thank you,
Naman Garg
22 de marzo de 2025
Opinión espontánea
Respuesta de Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Regarding your voluntary refund application, we have assisted in submitting the application to our supplier.
But later we received a notice from you that you contacted the airline to cancel the order, which requires you to provide the airline's refundable recording and the refundable amount voucher.
We will continue to follow up, and if we receive a refund from the airline later, we will notify you again.
Best Regards
VakaTrip CS Team
Three weeks prior to my flight from DXB…
Three weeks prior to my flight from DXB to Mumbai, I purchased my return ticket; however, Team Vaka was unable to deliver my tickets. That is why I was unable to go to Mumbai.
This was the worst thing that happened. additionally asked for a refund of US$422 in full, but nobody has responded as of yet.
Not advised
22 de marzo de 2025
Opinión espontánea
Respuesta de Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
After your order is issued, we have sent the PNR and e-ticket number to your reserved email address sagar.pawar462@yahoo.com
PNR: 26MKQL, e-ticket number is 0987183838695,
After verification, your order is in the missed flight status, and the order can only try to assist in submitting voluntary tax refund, and is not eligible for a full refund
Best Regards
VakaTrip CS Team
I have not received my itineraries…
I have not received my itineraries which I need to confirm the booking for return tickets and hotel. My order number is 3479593896345.
Please send me the itineraries.
Thank you.
13 de marzo de 2025
Opinión espontánea
Respuesta de Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued, and the airline has updated the PNR to ZFEURE.
The itinerary has been sent to your email address PHUHLE1104@gmail.com
Please check it. If you have any questions, please feel free to contact us at customer@vakatrip,com
Best Regards
VakaTrip CS Team
PLEASE SEND MY E TICKET Order Number
PLEASE SEND MY E TICKET Order Number: 3479130873389, I SHOULD GO TOMORROW BUT....
7 de marzo de 2025
Opinión espontánea
Respuesta de Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued, and the airline has updated the PNR to 6UOJUC. Electronic ticket number:
2177231579486
2177231579486
2177231579487
2177231579487
The itinerary has been sent to your reserved email address firdaamal****407@gmail.com
The correct name has been added to the airline's system.
Best Regards
VakaTrip CS Team
hi vakatrip i email you for how many…
hi vakatrip i email you for how many times can pls reply my email my order no.3477711073546. i want to change the date of my return ticket for only one person named susana calcita from the date april 14,2025 change to april 15, 2025 at night or afternoon.and pls if can change that destination to kuala lu mpur to cebu instead of kuala lumpur to manila.or if i cannot change that..if i want to cancel that flight can i refund my money so that i can rebook my ticket again.pls help and waiting for your reply urgent bcos we worried the price getting high..thank you so much
4 de marzo de 2025
Opinión espontánea
Respuesta de Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Similarly, we have contacted you many times, and your email address
arsebdrick@gmail.com has been prompted that there is insufficient space and cannot receive new emails.
We tried to call your phone number +60 183961064 many times, but it always prompted voicemail and no one answered.
Fortunately, we finally contacted you through another email address jeniffernopre.
If this situation still occurs in the future, please clear the space of your email box or keep your phone open so that we can contact you faster.
Best Regards
VakaTrip CS Team
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