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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Hi second time I’ve ordered windows both times windows did not fit flush especially this time , transit rear windows were about 1 inch out at the top when when the glass was flush . The response was p... Ver más

Valorada con 5 estrellas sobre 5

Great experience. First time using this company, easy online ordering, very quick delivery. Parts fitted as they should. No problems fitting. Ordered the rear barn door spoiler, rear bumper protec... Ver más

Valorada con 5 estrellas sobre 5

The window for my van is just perfect. Arrived in excellent condition only a couple of days after ordering it. They are very easy to install. Cutting the door panel is probably the hardest part of the... Ver más

Valorada con 5 estrellas sobre 5

Super fast ordering system easy pick up from warehouse friendly staff upon collection. Great product and simple to fit looks the part and does what it's supposed to do. Beautiful reception with a s... Ver más

Información sobre la empresa

  1. Taller de reparación de automóviles

Escrito por la empresa

Styling & Conversion Accessories For Pimping Your Van . Based in Sileby, Leicestershire


Información de contacto

  • Unit 1, Manor Drive, Sileby, LE12 7RZ, Leicestershire, Reino Unido

  • vanpimps.co.uk

3,6

Medio

TrustScore: 3.5 sobre 5

321 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 66% de las opiniones negativas

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3,6

Todas las opiniones

(321)

18 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

VanPimps offers a mixed experience

VanPimps offers a mixed experience. On a positive note, their van seat covers and windows are of good quality and enhance the vehicle's overall look. Delivery is prompt, and their products often arrive without damage. However, customer service needs improvement, particularly concerning weatherproofing issues with sliding windows. Some products have been reported to leak, and the company's response to this problem has been unsatisfactory, with no solutions offered. Overall, decent products, but potential issues with specific items and support.

28 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely brilliant

Absolutely brilliant, awesome service, incredible free gift which literally made my year ! The products are second to none, staggering quality. I am so chuffed that I’m even buying extra stuff I didn’t need!

4 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I fitted one window on mi van with the…

I fitted one window on mi van with the glue bought in VanPimps, and other window fitted with my own glue. This one still there , but the one with VanPimps glue fall down and was smashed against the floor. So ask them to send me a new window for free to compensate the damage caused. They refused saying it wasn't the glue, but the fitting. My other window fitted the same with other glue still on the van. So disappointed!. So unhappy customer.

1 de octubre de 2024
Opinión espontánea
Logotipo de VanPimps

Respuesta de VanPimps

Hello Joserra,

We're sorry to hear that you're unhappy with your experience at VanPimps.

When fitting a window to a vehicle it is extremely crucial that each step of the fitment process is followed perfectly. Therefore we recommend seeking professional assistance to do so.

Different window bonds can have different processes and if each necessary step is taken when using our bond, the window will not drop out of your van. Many factors could have caused this and we have not seen any other cases of this happening.

Therefore we believe that an oversight has been made during the fitment of the window and in this case we are unable to offer a free replacement.

If you have any other requests, then please get in touch with our team on 0116 441 7550.

Kind Regards,
The VanPimps Team

Valorada con 5 estrellas sobre 5

Great service from VanPimps

Great service from VanPimps. I ordered 4 windows for my VW Crafter van conversion. 3 in stock,1 on back order. They notified me as soon as new stock was available. 1 window was damaged during delivery by the courier, VanPimps were straight on the case & sent out a replacement. So overall first class service. Thank you.

12 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Windows leak.

Initially very impressed with the quality of the pair of sliding windows we purchased for our van, after some heavy rain we realised one of the windows was leaking through where the window slides, phoned them up send photos and videos of the water getting into the inside and leaving the sliding rail wet through, to be told this was normal and to face the van window away from the direction of rainfall! and fobbed off, absolutely ridiculous this is clearly not normal as the other window is completely dry with no leaks

The website states and I quote ‘don’t worry about leaks either as all our windows are professionally weatherproofed’
But then saying it is normal for the inside of the van where the track is to be wet?? Not weatherproof then is it
No offer of any help in rectifying the window as we asked if there was anything we could do to tighten the seal where the window slides as that’s clearly where the issue lies
So unless you are happy with possibly having a window that allows water on the inside of your vehicle I would stay well away from this company as I wish I would have done.

I would surely like to hear the telephone recording then as that is what was said, she said the other window may not leak due to slight differences during production or something along those lines and yes we where advised to face the leaking window away from direct rainfall.
My point is The windows advert is misleading something should be on there to state that water may get into the inside on the tracks the advert makes it sound like no water will be able to get in the vehicle hence the disappointment

1 de octubre de 2024
Opinión espontánea
Logotipo de VanPimps

Respuesta de VanPimps

Hi April,

Thank you for providing us with detailed feedback on your experience at VanPimps. We're sorry to hear that you're unhappy with the design of your windows, however, we'd just like to clarify a couple of points.

Our windows are designed to be weatherproof, in persistent severe weather, such as the rain we have been experiencing lately, some water may get through the seals on the opening section. Should this happen, the windows are designed to capture any water in the lower rail channel and funnel it towards the integrated drainage channels that are on every single one of our opening windows.

Secondly, our staff member did not advise changing the direction of your vehicle. They suggested that you may only be seeing this behaviour on one side of your van due to the direction of the rain.

If you have any other questions or queries, please don't hesitate to get in contact with our team.

Kind regards,
VanPimps

Valorada con 5 estrellas sobre 5

We absolutely love our van seat covers

We absolutely love our van seat covers. The quality and finish is excellent and has transformed our cab (2014 Wildax campervan). They give the cab a genuinely new and modern feel. We went for the grey/black punched leather. The fit is spot on. We followed the video. A bit fiddly but worth the effort. Great value as well. Highly recommended.

6 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Pair of opening side windows and side steps

I order side windows for a different company first, twice they turned up damage, so I sent them back and the same day I ordered from van pimps. They turn up on time with no damage! They're a much better quality window all round. ordered side steps which I fitted with ease. Thank you (great company)

11 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Faulty windows

Bought the window package for transit custom every window was faulty and miss shaped all windows have been removed and disposed of in the skips would never buy another product from this company again and owner is very arrogant

2 de septiembre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Quality is amazing

Quality is amazing! Only thing which made me miss a star was due to no instructions provided. I attempted to bend the rails in a vice with a large socket but it would just deform the rails seems to work for others but not me. Perhaps I was doing something wrong but with no instructions it's hard to say.

2 de septiembre de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

I have just bought back door and side…

I have just bought back door and side windows all fitted well untill the driver side sliding window at the back doesn't follow curve of van resulting in a 5 or 6 mill gap top and bottom and a 2 mill gap in middle rang today and told to send pics,to be told should have pushed harder or used ratchet straps or battens,and when i said glass will not bend they just said yea it will,not a happy camper

2 de septiembre de 2024
Opinión espontánea
Logotipo de VanPimps

Respuesta de VanPimps

Hello Mark,

We do apologise you feel this way.

We have looked into this for yourself and can see from your images more pressure needed to be applied at the time of fitment, this can be done using ratchet straps or battens as the bond can take up to 24 hours to fully cure. This was advised by one of our staff members over the phone with yourself.

You had then asked the price of a bonding kit to be able to carry this work out and you were given this information also.

With regards to bending the glass, we can confirm the glass has a lot more flex than people realise and pressure does need to be applied to aftermarket glass for the perfect fitment. We always advise professional fitment of our windows if you are unsure of the process.

Kind Regards,
VanPimps

Valorada con 1 estrellas sobre 5

I ordered two windows from van pimps…

I ordered two windows from van pimps and when they arrived they had no fitting instructions, I contacted them and was told they do not supply fitting instructions they just sell the windows, I was told they cannot help , I find this ridiculous and was not made aware of this when purchasing windows, not very good customer service at all , I will not be recommending them to anyone in the future.

2 de septiembre de 2024
Opinión espontánea
Logotipo de VanPimps

Respuesta de VanPimps

Good morning Lee,

I'm sorry that your experience with us hasn't been up to your expectations. As I'm sure you can understand, when fitting aftermarket windows to a large vehicle it is fundamental that the process is carried out in a professional and correct manner. If we were to send fitting instructions with your order or offer fitting advice over the phone, there is always the risk that they won't be interpreted as intended and this can be extremely dangerous. Therefore, we always recommend sourcing a professional to fit your windows. This is also stated in every product description on our website. Should you want to fit them yourself, there is plenty of advice online that explains the process in great detail.

I hope you understand our reasoning behind this.

Kind regards,
VanPimps Management

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