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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Hi second time I’ve ordered windows both times windows did not fit flush especially this time , transit rear windows were about 1 inch out at the top when when the glass was flush . The response was p... Ver más

Valorada con 5 estrellas sobre 5

Great experience. First time using this company, easy online ordering, very quick delivery. Parts fitted as they should. No problems fitting. Ordered the rear barn door spoiler, rear bumper protec... Ver más

Valorada con 5 estrellas sobre 5

The window for my van is just perfect. Arrived in excellent condition only a couple of days after ordering it. They are very easy to install. Cutting the door panel is probably the hardest part of the... Ver más

Valorada con 5 estrellas sobre 5

Super fast ordering system easy pick up from warehouse friendly staff upon collection. Great product and simple to fit looks the part and does what it's supposed to do. Beautiful reception with a s... Ver más

Información sobre la empresa

  1. Taller de reparación de automóviles

Escrito por la empresa

Styling & Conversion Accessories For Pimping Your Van . Based in Sileby, Leicestershire


Información de contacto

  • Unit 1, Manor Drive, Sileby, LE12 7RZ, Leicestershire, Reino Unido

  • vanpimps.co.uk

3,6

Medio

TrustScore: 3.5 sobre 5

321 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 66% de las opiniones negativas

Suele responder en menos de 1 semana

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3,6

Todas las opiniones

(321)

18 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Fox running boards

Delivered within 2 days well packed fitting instructions very helpful as this was my first time fitting running boards very happy great product from a good seller

1 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

just great

just great from when i ordered it and turned up when they said it was great company
will be coming back for stuff for my van

3 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

i ordered a bonnet bra that matched the…

i ordered a bonnet bra that matched the picture advertised but the one they are selling is for a different van,several emails later i asking if they sell the one wanted,but was told to return it(at my cost) for a credit, but they wont tell me if they sell the one want,
I gave up asking the same question,

18 de enero de 2024
Opinión espontánea
Logotipo de VanPimps

Respuesta de VanPimps

Hello,

We apologise for any inconvenience caused.

We sometimes use images on our website for display purposes and this is also stated next to the image. All of our product information is in our product titles, descriptions and product specifications.

If you could please fill in our online contact us form and a member of our team will be more than happy to assist with finding the correct bonnet bra for your van.
https://www.vanpimps.co.uk/contact-us/

VanPimps.

Valorada con 5 estrellas sobre 5

Very please with customer service

Very please with customer service. I asked when something would be back in stock. Got a reply within the hour.
Luke C actually went to the warehouse to check and found some more of what I needed. Excellent service. Above and beyond.
I keep buying from here as the products do exactly what they say. Fully recommend.
(Pssst Van Pimps. Get instructions for products)

11 de enero de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Service good, glass quality not so good

The delivery was excellent but the drivers side glass poorly contours the van. Only obvious once fitted. This leaves a larger gap than on the passenger side, therefore showing sealant. Think the QC needs further work before reaching the end user.

8 de enero de 2024
Opinión espontánea
Logotipo de VanPimps

Respuesta de VanPimps

Hello,

We apologise for any inconvenience caused.

If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue.
https://www.vanpimps.co.uk/contact-us/

VanPimps.

Valorada con 5 estrellas sobre 5

The window for my van is just perfect

The window for my van is just perfect. Arrived in excellent condition only a couple of days after ordering it. They are very easy to install. Cutting the door panel is probably the hardest part of the job. Also me being a prat and doing it on a really cold day and not reading the adhesive tube instructions which clearly says warm it in hot water first. So a quick dash to the kitchen, under the hot tap and away we go again. I'd definitely recommend this window supplier.

6 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Rear windows

Ordered two rear privacy windows for our beloved VW Crafter (Morticia)😆 Fast delivery even being Christmas and New year, products very well packaged, was a bit concerned as they were delivered via courier but all was fine, just need to fit them now !🫣🤔

1 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Appalling company to deal with !

One star is forced I am afraid as this company would not get 1 star if that was possible.

I would avoid this company like the plague. They sell goods that can be purchased from many other suppliers but one thing this company does not do is respond to warranty issues.

They do not react & leave it over a week to contact what they say is the manufacturer to actually really be a UK distributor of the product.

Then because they are incapable of reacting in the way in which was advised to them & even the contact whom they needed to speak with they didn’t bother meaning the vehicle is not even usable for now 3 weeks but which will be over 6 weeks due to Christmas. All of which was completely unavoidable but their methods & ability is disgusting at best.

Avoid ! Completely avoid !

The response… to a Google review left is laughable. You were contacted by the garage carrying out the work & two members of your team repeatedly asking the garage irrelevant information as all had been provided.

Initially you responded to the garage saying there was zero stock in the UK of a replacement shock as discontinued from the range. I made one call to the UK distributor of Bilstein & they had stock & were based near to your location. You were informed of this & even given the name & contact I had spoken to. Again your poor efforts as a company made zero contact with this distributor who you buy your stock from.Then to add insult to injury you continued with your scripted incorrect information from a Ben B & said you had received no response from Bilstein although it is not Bilstein you are dealing with it was ThyssenKrupp Bilstein Technical Centre UK so effectively their UK agent. I spoke with them of which I have names of the people I spoke with & they informed me that they had responded to your warranty claim & no one had replied back to them & they were closing for Christmas but the guy still at the office of ThyssenKrupp Bilstein Technical Centre UK even said he would wait there for one of your team to collect the warranty replacement so that this could be done prior to the Christmas holidays even though you had only emailed them that actual day. You had not reacted to the information provided by the repairing garage. Clearly expecting them to just have the vehicle using the ramp space whilst your team dawdled on the matter & did not demonstrate any urgency although again explained to Ben B. This also meaning that the vehicle was off the road now since the 4th December. Meaning a considerable amount of loss of earnings as a business as this vehicle is a business vehicle again of which was notified to Ben B.

Nothing has been done with any urgency or any consideration by your company of which I will be seeking loss if earnings over. Also to then today by the illusive Ben B decide to tell the garage that they have to pay for the replacement shock & you will have the other collected & sent back to Bilstein (actually ThyssenKrupp Bilstein Technical Centre UK) & they will test the item to see if it is faulty & then if it is refund the payment. Although from speaking to your supplier ThyssenKrupp Bilstein Technical Centre UK they tell me that the whole process is a very simple one & you as a company would have to pay for the replacement until they received the faulty one & then they would credit your account with this cost. But as a company you want to pass that responsibility on to your customer the garage carrying out the repairs. Utterly shocking & respond with whatever lies or poor information you like but I can categorically tell you it is all utter nonsense & as stated I have the names of all the people I have spoken to at your suppliers and they may chose to confirm or deny this but also have proof of these calls. So my advice would be improve on your excuses & really look in to the matter & have one of your directors call me & discuss the best way to proceed. Your company supplied the faulty goods & should have acted in a way that resolved the matter a lot faster than what your poor team have carried out.

So ZERO stars & still definitely avoid !

20 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Ordered sidesteps for Mercedes Sprinter (large item) placed order on Monday arrived Friday to Scottish Highlands excellent efficient service will definitely use this company again
Thanks guys!

15 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Leather Transit Custom seat Covers - Perfect

Ordered the units in Black Friday (Already had my eye on them anyway so saw the actual discount).
Ordered them and was told they were on back order and given an ETA.

Just asked if I could be updated should that change. They let me know when they came in stock early and got them delivered promptly.

Perfect service really

FYI the transit custom leather seat covers are a pig to put on. When they're on, they're great but my god its finger torture to do.

6 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

A Company you can trust

A part of my order had not been received. Undoubtedly the Royal Mail had cocked up once again. However an email to Larah and the problem was solved (providing the Royal Mail deliver this time). Thank you Lara. Have a great Christmas Van Pimps.

5 de diciembre de 2023
Opinión espontánea

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