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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Quality of the window blinds is ok, however, no instructions where to locate press studs in vehicle and there are two elastic loops which i assume go over the sunvisors but very tight to get on and i... Ver más

Valorada con 4 estrellas sobre 5

products all good , interior wheel arch cover , rear interior panel and door step covers all in plastic with peel off glue strips, only the rear panel came with cleaner/primer wipes No notice of d... Ver más

Valorada con 5 estrellas sobre 5

After pulling my hair out after buying a product for my Transporter from another company (Apologies for this,it won't happen again !!) with their poor & misleading information on how to fit the item l... Ver más

Valorada con 4 estrellas sobre 5

Service and delivery were good. The price was very good for the parts that are required. But there was some difficulty in assembling the roof bars for my Mercedes Vito Van, due to the lack of informa... Ver más

Información sobre la empresa

  1. Tienda de accesorios para automóviles

Escrito por la empresa

The UKs number 1 for van styling and accessory parts for the leading van makes and models


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

990 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 22% de las opiniones negativas

Suele responder en menos de 1 semana

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4,1

Todas las opiniones

(990)

128 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Sorry to say this but someone in the…

Sorry to say this but someone in the store needs to learn how to read stock as was told had l plenty in stock and did not need to reserve, only after driving from Lincolnshire my choice to get there none in stock? There loss wanted to get some wheels and some other items , think staff thought it was funny give them a miss unless you use online

11 de abril de 2025
Opinión espontánea
Logotipo de Vanstyle

Respuesta de Vanstyle

Hi - I am afraid that due to our "live" stock view system items can sell online at any time and it seems in this instance this is what happened.
On this occasion I would be happy to delivery this out to you at no delivery cost when the item arrives back in stock. please give us a call if you would like to take me up on that offer.
Regards
Vanstyle

Valorada con 1 estrellas sobre 5

Since discovering how abismal the after sales support is, will not be spending with Vanstyle again

Since discovering how abismal Vanstyle's after sale support is, I have decided to take my business elsewhere. I have spent a large amount of money at Vanstyle since Jan 2025 and was intending to spend further on purchasing a power pack.
On Monday 7th April, I made contact with Vanstyle as one of the balancing weights fell off the near £1K wheels/tyres purchased/fitted in Jan (found underneath my van, in my yard). I was not looking to blame anyone for this, I simply asked If I could drive up and have this little issue rectified assuming it would probably take about 10 mins and cost the business next to nothing. My request was declined, I was told it could have happened any time in the last few months and Vanstyle would not put this right. This van that has done very little since the wheels were fitted, mainly been sat in my yard. The person I spoke with consulted with another prior to a flat refusal.

7 de abril de 2025
Opinión espontánea
Logotipo de Vanstyle

Respuesta de Vanstyle

Thank you for your review. I am afraid that due to the nature of where weights are stuck on to the wheels they are open to all kinds of external influences and had the adhesion been poor we would not expect them to hold for 3 months.I am sorry for any inconvenience
this may have caused.

Valorada con 1 estrellas sobre 5

Not great customer service

Ordered van windows for a conversion several weeks ago - original delays were fault of DHL and not of Vanstyle (first parcel lost, second delivered on days that weren’t updated on the tracking so returned to sender) however….. as the item was a signed for one and DHL had returned the item to sender I asked for the address to be changed to my partners to guarantee he or a neighbour was in to sign for. I also went through all the missing to confirm everything and explained I had taken two days off work to wait for DHL without success and a weekend to fit the windows (which was wasted because they didn’t arrive). Everything confirmed, windows were delivered two days later to the wrong address so I had to leave work to meet the courier and the adhesive wasn’t in the parcel. Rang to discuss this and was told someone else had spoke to me and the address change was unknown and with regards to the missing items ‘as a gesture of goodwill’ they would refund my money so I can buy the item locally - not really goodwill when you’re just giving me my own money back for something you haven’t supplied? I can’t buy locally so continued with the replacement and asked for next day delivery (this was Thursday) as I had taken a further weekend off to fit the windows. I was told this was impossible (DHL say otherwise) and I’m now sitting on another Saturday wasted. I was made to feel like I had inconvenienced them in emails and phone calls.

3 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Thule Bike Rack Issue

I bought a Thule bike rack less than 2 years ago. The clamping arm started to fail. I reported this to Vanstyle as the product is still under warranty. After a few email exchanges and comply with their requests for information, they all of a sudden started ignoring my messages. Very poor! I complained to Thule and they weren’t willing to intervene. Again very poor!

2 de abril de 2025
Opinión espontánea
Logotipo de Vanstyle

Respuesta de Vanstyle

Hi Russ , sorry about this - the staff member dealing with your warranty claim left the company, our team Leader has messaged you to get this sorted.

Regards
Vanstyle

Valorada con 4 estrellas sobre 5

Caravelle Styled

Vanstyle provide an excellent service and stock all that anyone would require to improve their van experience etc. I still have aspirations for my VW Caravelle !!

27 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered curtains for vw crafter…

Ordered curtains for vw crafter ...curtains did not fit well are very tight to the point there breaking rail clips bend rails out of shape when i have fixed in there pre drilled holes and very difficult to slide open and closed contacted vanstyle to be told there supposed to be tight poor customer service

24 de marzo de 2025
Opinión espontánea
Logotipo de Vanstyle

Respuesta de Vanstyle

Thanks for your review, could you please sennd a few pics of the issues to our customer service team - sales@vanstyle.co.uk

Valorada con 1 estrellas sobre 5

Order 3575635/1


Order 3575635/1
customer ref171504

slow delivery and sent wrong roof bars wrong ones for my van I order the correct ones as looking on your confusing poor website and advised on your website opening the rack it was for a 2003-2015 van not my 21 plate van.was told to send them back at a cost of £35 I would not recommend this company for service as very poor. shame the bars looked good just did not fit not my fault rack was for a 2021 reg lwb caddy maxi just not mine?

17 de marzo de 2025
Opinión espontánea
Logotipo de Vanstyle

Respuesta de Vanstyle

Hi , Caddy changed in 2020/ 2021 and could be a MK4 or a MK5 on that year - the bars are different for each model I'm afraid. Please reach out to our sales@vanstyle.co.uk email address as we can arrange to get the incorrectly ordered ones collected for less than the £35 you have been quoted

Valorada con 5 estrellas sobre 5

Fantastic product

The delivery time was good, packing was spot on and most importantly the product was fantastic and fitted how it was supposed too. Great company to deal with.

21 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Purchased a set of wheels around four…

Purchased a set of wheels around four weeks ago, although the wheels were fine there was a centre cap missing. Not too much of an issue you would think…

Well after multiple phone calls, emails, even a 90mile round trip back to Vanstyle to discuss this face to face I still haven’t received the missing centre cap.

I can’t understand how a business could treat its customers so badly with no call backs, no return emails messages left and not replied to.

I have now requested a returns form as I’m sick of waiting and just being ignored.

15 de marzo de 2025
Opinión espontánea
Logotipo de Vanstyle

Respuesta de Vanstyle

Hi Mark ,we are sorry that there has been such a delay in sorting the wheel cap issue you have had. We have spoken to our supplier again this morning and have been assured that they will be with you tomorrow. Please contact Darrel if they dont arrive.

Valorada con 5 estrellas sobre 5

Excellent

Excellent, and prompt with the responses

27 de febrero de 2025
Opinión espontánea
Logotipo de Vanstyle

Respuesta de Vanstyle

Thank you for your kind review
Vanstyle

Valorada con 2 estrellas sobre 5

All good until there was a problem.

I ordered a set of wheels for my van and that was very easy and delivered fast but 1 wheel arrived damaged. I immediately called and spoke to a member of their team who said they would call me back however 24 hours later I still hadn't heard back from them so I called again and this time a replacement wheel and collection of the damaged wheel was organised. 2 days later a courier turned up to collect the damaged wheel but with no replacement as it had been sent to the wrong depot. The following day a replacement wheel turned up but with a different tyre to the original set so it got refused. They now tell me that they don't have any more of the original tyres and I have to wait for the returned wheel to arrive with them so they can put the tyre on a new wheel. It is now close to 2 weeks and my van is still off the road waiting for wheels.
I appreciate that courier issues can't be helped but I feel the company could have done a lot better sorting this issue and I've barely had an apology for the trouble let alone any offer of compensation.

15 de febrero de 2025
Opinión espontánea
Logotipo de Vanstyle

Respuesta de Vanstyle

Hi , sorry for the problems you have been having - one of our sales team is working hard to resolve this issue for you and to get the wheel (with the correct tyre) back out to you. Please bear with us a little and I am sure they will be in touch.

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