vapefast.co.uk Opiniones 

145
•
TrustScore: 3.5 sobre 5

3,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

dont order from them, so...i have ordered a a vape tank, was waiting for delivery for three days, on forth day i have receive an email that my order is cancelled and i will receive an refund, why they... Ver más

Valorada con 4 estrellas sobre 5

Edited** Since placing this review i had a phone call from the company who were happy to exchange the faulty vapes. Customer service, although a little slow to respond, was good and the issue w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very easy to find the exact e-cigs that I needed. I was a little cautious at first due to some negative reviews but they mainly complained about non-working devices or burning devices (burning is usua... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered and paid via bank transfer and I hadn’t seen the payment had been rejected by my bank. I’d tried to contact via email and Facebook and the messages bounced as I think there is a technical d... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de vaporizadores
  2. también en la categoría
  3. Mercado online
  4. Tabaquería
  5. Tienda de baterías
  6. Tienda de cigarrillos electrónicos

Escrito por la empresa

Vape fast UK’s largest online vape eliquid store and supplier of disposables devices, vape kits, vape pods, vape tanks and replacement coils. Our mission is to supply you with the simplest quality e-liquids and vape hardware at the simplest possible prices. OUR STORY Vape Fast opened Vape Superstore’s doors (online and in Manchester) back in 2016. Originally created to be a specialist vape shop that brought legitimate product choices and better quality to vapers, we’ve since expanded to supply the foremost comprehensive range of products within the UK. By trading online and on the main street our aim was to be an accessible resource for people that wish to try before they buy also as catering to those too far to go to a store . Since then, Vape Superstore has grown considerably. In 2018 we also released our first e-liquid range, exclusive to our stores and website


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

145 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,6

Todas las opiniones

(145)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I knew what I was looking for and your…great experience

I knew what I was looking for and your site had it all set out your site made it easy for me to find what I wanted I only hope these vape don’t get stopped now I’ve found you you were very quick on delivery I’m really happy and impressed with you thank you vape fast

2 de julio de 2023
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Respuesta de vapefast.co.uk

Thank you for kind review. We hope to deal with you soon.
We appreciate it.

Valorada con 3 estrellas sobre 5

Lovely vapes poor delivery company as…

Lovely vapes poor delivery company as massive damage to box to one vape is not useable great company n product though

29 de junio de 2023
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Respuesta de vapefast.co.uk

I am sorry Jodie for the trouble with postage company. Our team will take this matter up for you.

Valorada con 3 estrellas sobre 5

Sorted me a refund eventually

Since leaving my review they have provided a refund for the missing juice, shame it took a week and a bad review but better late than never.

28 de junio de 2023
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Respuesta de vapefast.co.uk

I am sorry to hear that there was some trouble with your order and glad that it was sorted.

Valorada con 5 estrellas sobre 5

I bought 3 vapes they were delivered by…

I bought 3 vapes they were delivered by dad around 2pm I vaped the banana ice and around 4 hours later the vape had a melt down light flashing and the vape tasted horrible I emailed vapefast and they did send me another vape via dpd so thumbs up

1 de junio de 2023
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Respuesta de vapefast.co.uk

I am sorry reply was made during the working hours so kindly avoid false acquisitions and share the necessary details as requested.

Valorada con 5 estrellas sobre 5

Great 👍

Fast delivery and packaged great.
Product is fantastic as well.

31 de mayo de 2023
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Respuesta de vapefast.co.uk

Thank you for kind review.
We appreciate it.

Valorada con 1 estrellas sobre 5

AVOID AT ALL COSTS!!!

I'm not sure whether this company are scammers or just completely incompetent but either way I would suggest that you choose one of the plethora of other suppliers if you value your time and money.

After placing my order, the one positive thing was the speed of delivery. Sadly, that's where any kind of service ended. The items delivered were a variant of what I actually ordered (due to the flavour I ordered being out of stock and wanting to offload some other stock I suspect). Naturally this led me to contact the supplier to report the problem. Initially all seemed well, aside from the response I received asking for a picture of the items and the packaging??? Whilst this delayed the process due to my work schedule I did as requested and eventually received details of how to return the package. The mail I received said that as soon as the return was received replacements would be sent.

This was not the case, after being harassed about when I would post the package off (despite my advising that there would be a short delay, as being a night worker, it is not easy for me to make it to a Post Office), I confirmed when the package had been sent. The reply to this message advised that they would alert the team to look out for the package. This was the last response I received via e-mail. I did try contacting via e-mail on another two occasions, including one advising that package tracking confirmed that the package had been received back.

I then tried contacting via the phone number on the website, the first time my call was answered. I was advised that despite the e-mail correspondence the return had not even been opened but that they would get right on it and asked what my preference was. I advised that ideally, I would like replacements, if available, of what I ordered, failing that a refund. Strangely enough this was also the last of my numerous calls that was actually answered. Despite multiple attempts to call again none of my other calls were answered. I assume that this is why the number provided is a mobile number, to enable them to screen calls of people they have scammed.

From my experience I can only assume that after failing to offload stock they wanted to clear on me in place of what I ordered they decided to just keep my money and clearly had no intention of refunding me or supplying what I ordered. I can only conclude the plan was to ignore me and hope I gave up. This meant I had to contact my bank and reclaim my money through chargeback.

4 de enero de 2023
Valorada con 2 estrellas sobre 5

The product did not live up to…

The product did not live up to expectations as it did not last more than 2 days and I don't vape a lot so disappointed

30 de mayo de 2023
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Respuesta de vapefast.co.uk

I am sorry to hear that an item last as mentioned on it and the life of an item depends upon use.
Sincerely,

Valorada con 1 estrellas sobre 5

I ordered 3 Lost Mary Strawberry Kiwi’s…

I ordered 3 Lost Mary Strawberry Kiwi’s and received 3 Kiwi, Passionfruit & Guava. Won’t be ordering from you again.

29 de mayo de 2023
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Respuesta de vapefast.co.uk

Sorry to hear that, please share the details with us at help@vapefast.co.uk and our team will assist you with your concern.
Sincerely,

Valorada con 2 estrellas sobre 5

Didn't receive all my items that I…

Didn't receive all my items that I ordered I've emailed about this and haven't heard anything back and haven't got a refund for that item

4 de mayo de 2023
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Respuesta de vapefast.co.uk

I am sorry to hear that, please email your concern to our team and they will be happy to assist you. help@vapefast.co.uk
Sincerely

Valorada con 1 estrellas sobre 5

order placed on 04.05.2023 and still…

order placed on 04.05.2023 and still not received and I have not received any response to my email to find out where my order was

9 de mayo de 2023
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Respuesta de vapefast.co.uk

I am sorry as mentioned International shipping takes 10 to 15 working days. And your order was delivered within the said time frame:
Your parcel was delivered to GARAGE

Valorada con 2 estrellas sobre 5

Slow and not very good customer service

Ordered with next day delivery and took over a week to arrive. I chased my order up via email and all I was told was my query has been passed on to a colleague.

8 de mayo de 2023
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Respuesta de vapefast.co.uk

Sorry to hear that, there was delay with your order by post.

Valorada con 1 estrellas sobre 5

Aroma vapes

I spent &50 on the Aroma vapes, 2 of them had been opened and empty, another one was empty, another one just did not work. So only 1 working. The company will not respond to any emails I have sent them……. STAY WELL CLEAR OF THIS COMPANY

2 de mayo de 2023
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Respuesta de vapefast.co.uk

Sorry to hear that if you have a real issue please email us at help@vapefast.co.uk and our team till assist you with your concern.

Valorada con 5 estrellas sobre 5

Order sorted

Thankyou for sorting the order out

26 de marzo de 2023
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Respuesta de vapefast.co.uk

After contacting the DPD the order was delivered to customer address and confirmed by the courier as well.
For any help please feel free to email us at help@vapefast.co.uk

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