FALSE ADVERTISING - Ordered vape liquids totalling £25.00 - on 4th February 2026 & still no products delivered. First delivery in January 2026 arrived super quick so trusted Vaper Store……mid February... Ver más
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Consulta las opiniones de los clientes
Was looking for zero nicotine and actually found a good selection finally. Shipping not too pricey. 1of3 vapes received within a few days in the original box. The other 2 I'm not sure what's happening... Ver más
Excellent customer service with a real human being ! After placing an order, I was called by a very helpful lady, who advised some of the flavours of products I ordered could not be fulfilled. She... Ver más
Despite having the next day delivery, we did have to wait four or five days, I was aware of the bank holiday but the wait was very long, I believe one of the vapes was broken and I understand you are... Ver más
Información sobre la empresa
Sobre Vaper Store
Escrito por la empresa
Have an issue? Contact us first
We politely ask that all customers consider this when creating and publishing reviews. Reach out to us first if you're not happy or something went wrong. We will always replace faulty product free of charge. We will always provide full refunds where fair and appropriate and we will sometimes send customers gift cards if we really mess up.About Vaper Store
Vaper Store is a premium online retailer of all things vape related. We are primarily a UK based store but we do ship to Ireland and other countries in the EU where vaping is legal.Our Product Range
Vaper Store stocks vape disposables in 0mg, 10mg and 20mg, 100ml and 50ml vape juice with supplementary nic shots and salts. We also stock mods, pods, kits, coils, tanks and batteries. UK Vapers and all UK vaping equipment is completely catered for at our online vape shop. We also sell a range of CBD vapes and CBD juice.We sell the best, cheapest vape juices and liquids from all popular vapour and juice suppliers.Age Verification
As a responsible online retailer of vape products we adhere to all current legislation on the sale of vape related products. All customers must be able to verify their age when ordering. We do this via our partner 1account who cross-reference customer order details with other data sources to verify the age of every customer.Customer Service
Great customer service is at the heart of everything we do at Vaper Store. We will endeavour to resolve any customer service issues which are fundamentally our fault or within our control but we can't always control everything such as couriers losing parcels or delays in parcels being delivered.Overal Trust Score
The majority of our shipments arrive on time. The vast majority of our customers are happy with our service. Our returning customer rate increases every month, as does our average order value. So when it comes to trust and reputation, we must be doing something right.Our Gratitude
We are grateful to customers who submit reviews. We also recommend that customers check out the reviews on other review platforms by using Google for a complete picture on how Vaper Store is prioritising great customer service.Información de contacto
Kemp House, 128 City Road, EC1V 2NX, London, Reino Unido
- trustpilot@vaperstore.co.uk
- vaperstore.co.uk
3,9
Muy bueno
592 opiniones
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No delivery - no response from seller
I ordered 8 items from this website and it said my item was dispatched. Royal mail has now sent it back to the sender for an unknown reason. I have contacted the store several times and have not received a response.
23 de mayo de 2025
Order didn’t even make it to Royal Mail
Made an order for 6 vapes with next day delivery, granted it was a weekend so expected them 2-3 days after the order. Royal Mail notice came and is still sitting on awaiting seller to pass over for delivery a week and a half later. Contacted customer support with no response, still missing £40 and no order
19 de mayo de 2025
I ordered my goods on the 22nd may paid…
I ordered my goods on the 22nd may paid £5 for next day delivery and now we on the 27th and still no goods if they ever arrive I will requesting a full refund and sending back
22 de mayo de 2025
Ordered 2 jars of the CBD crystals and…
Ordered 2 jars of the CBD crystals and there where damaged not ecen useable I emailed them about it and it’s been nearly a week now and they haven’t got back to me I wouldn’t waste your time with their product
8 de mayo de 2025
Order disaster
My first order never arrived I am still waiting and this order arrived and is completely empty nothing in it. So my two experiences have been absolutely atrocious. Nearly £30 and nothing to show for it. I am thinking of seeking advice for a full refund.
29 de abril de 2025
All products turned up but the free…
All products turned up but the free items that were ment to be included never came
5 de mayo de 2025
Excellent customer service with a real…
Excellent customer service with a real human being !
After placing an order, I was called by a very helpful lady, who advised some of the flavours of products I ordered could not be fulfilled. She very kindly sourced alternatives and popped in a load of freebies by way of apology. She went the extra mile to make sure I was happy with my order and got it to me with next day delivery. It’s rare to experience a personal customer care solution that really goes the extra mile. Needless to say I was over the moon and will be a repeat customer !
Thank you 🙏
8 de mayo de 2025
Opinión espontánea
I was very happy with my order
I was very happy with my order. Even thought they didn't have the flavour I wanted, a lovely lady called me and offered me another flavour and a freebie. Also Delivered quickly.
28 de abril de 2025
Always a top service with a quick…
Always a top service with a quick delivery 📦 👍🏻
24 de abril de 2025
Appreciate the extra items thrown in…
Appreciate the extra items thrown in but most of the items were not what I ordered and won't be used.
22 de abril de 2025
Despite having the next day delivery
Despite having the next day delivery, we did have to wait four or five days, I was aware of the bank holiday but the wait was very long, I believe one of the vapes was broken and I understand you are going to replace this.
My son did speak to someone on the phone who was very helpful.
16 de abril de 2025
Good service
15 de abril de 2025
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