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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

FALSE ADVERTISING - Ordered vape liquids totalling £25.00 - on 4th February 2026 & still no products delivered. First delivery in January 2026 arrived super quick so trusted Vaper Store……mid February... Ver más

Valorada con 4 estrellas sobre 5

Was looking for zero nicotine and actually found a good selection finally. Shipping not too pricey. 1of3 vapes received within a few days in the original box. The other 2 I'm not sure what's happening... Ver más

Valorada con 5 estrellas sobre 5

Excellent customer service with a real human being ! After placing an order, I was called by a very helpful lady, who advised some of the flavours of products I ordered could not be fulfilled. She... Ver más

Valorada con 5 estrellas sobre 5

Despite having the next day delivery, we did have to wait four or five days, I was aware of the bank holiday but the wait was very long, I believe one of the vapes was broken and I understand you are... Ver más

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos

Sobre Vaper Store

Escrito por la empresa

Have an issue? Contact us first

We politely ask that all customers consider this when creating and publishing reviews. Reach out to us first if you're not happy or something went wrong. We will always replace faulty product free of charge. We will always provide full refunds where fair and appropriate and we will sometimes send customers gift cards if we really mess up.

About Vaper Store

Vaper Store is a premium online retailer of all things vape related. We are primarily a UK based store but we do ship to Ireland and other countries in the EU where vaping is legal.

Our Product Range

Vaper Store stocks vape disposables in 0mg, 10mg and 20mg, 100ml and 50ml vape juice with supplementary nic shots and salts. We also stock mods, pods, kits, coils, tanks and batteries. UK Vapers and all UK vaping equipment is completely catered for at our online vape shop. We also sell a range of CBD vapes and CBD juice.We sell the best, cheapest vape juices and liquids from all popular vapour and juice suppliers.

Age Verification

As a responsible online retailer of vape products we adhere to all current legislation on the sale of vape related products. All customers must be able to verify their age when ordering. We do this via our partner 1account who cross-reference customer order details with other data sources to verify the age of every customer.

Customer Service

Great customer service is at the heart of everything we do at Vaper Store. We will endeavour to resolve any customer service issues which are fundamentally our fault or within our control but we can't always control everything such as couriers losing parcels or delays in parcels being delivered.

Overal Trust Score

The majority of our shipments arrive on time. The vast majority of our customers are happy with our service. Our returning customer rate increases every month, as does our average order value. So when it comes to trust and reputation, we must be doing something right.

Our Gratitude

We are grateful to customers who submit reviews. We also recommend that customers check out the reviews on other review platforms by using Google for a complete picture on how Vaper Store is prioritising great customer service.

Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

592 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

No ha contestado las opiniones negativas

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3,9

Todas las opiniones

(592)

14 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

my review

Good service a fast delivery and you get good discount by redeeming points for pounds

26 de junio de 2024
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Respuesta de Vaper Store

Thanks for the appreciation ❤️

Valorada con 1 estrellas sobre 5

No delivery yet

Haven’t had delivery yet

2 de julio de 2024
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Respuesta de Vaper Store

Hi Sam, please contact customer support ASAP if still not arrived. Thanks.

Valorada con 5 estrellas sobre 5

Vape

Absolute brilliant products exactly what I ordered came on time I'm super happy

1 de julio de 2024
Opinión espontánea
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Respuesta de Vaper Store

Hi Tasha, thanks for the wonderful review. Appreciated.

Valorada con 2 estrellas sobre 5

I am 4 in in two days as they run out…

I am 4 in in two days as they run out quicker there is no way they are 600 puffs. But for the price of them I can’t complain

24 de junio de 2024
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Respuesta de Vaper Store

Hi Tracy, please can you contact our customer support team via email outlining your order details and issue. They will be happy to resolve any issue with your order promptly. Thanks.

Valorada con 5 estrellas sobre 5

Amazing

Answered email quickly and give options if you have problems with product

13 de junio de 2024
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Respuesta de Vaper Store

Hi Sarah, happy to hear that you received a prompt response from our customer support team.

Valorada con 1 estrellas sobre 5

Didn't actually receive anything

Ordered 1 item & was then told due to technical errors wasn't available to send. Was asked if I wanted to choose something else or refund. I asked for another item that was showing in stock on website to then be told out of stock.
I then had a refund.
Won't bother trying to order again.

11 de junio de 2024
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Respuesta de Vaper Store

Hi Sara, we're sorry our service didn't meet your expectations this time around. Occasionally we have issues with stock or technical issues. We apologise this affected your experience this time around but we get it right most of the time. If you'd be willing to give us another try, we'd be happy to give you a substantial discount code off your next order. Just reference your review and this response when contacting customer support. Thanks

Valorada con 1 estrellas sobre 5

35428 i got the wrong order and up to…

35428 i got the wrong order and up to now I can't get a word about how it will be rectified. I dont think I'll be ordering here again.

17 de junio de 2024
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Respuesta de Vaper Store

Hi Jared, please can you contact our customer support team via email outlining your order details and issue. They will be happy to resolve any issue with your order promptly. Thanks.

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