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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Ordered my items on the 4th April. No update on tracking or delivery, sent msg to see what was happening . Only getting a couple of words answer ,saying resourcing items Customer service i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The vape quality is pretty good here, very nice shopping in Vapesourcing, but the dispatch takes 3days, fine, it's cheaper than the store downstairs, I can totally accept that.

Valorada con 4 estrellas sobre 5

Warning do not pay extra for next day delivery. Each time I have ordered from this company I have paid an extra £5.50 for next day delivery they always sent by evri and taken over 4 days to arrive. I... Ver más

Valorada con 5 estrellas sobre 5

Ordered a vape from them told it would be delivered 7 to 14 days . Got a tracking NO tried to find out where it is upto and still waiting to be dispatched that was on the 3 of April sent emails but a... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos

Escrito por la empresa

Welcome to VapeSourcing UK, your ultimate online hub for an extensive range of vaping products. At VapeSourcing UK, we are committed to providing our customers with the latest and most innovative vaping devices, e-liquids, and accessories from the world's leading brands.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

356 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 66% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 5 estrellas sobre 5

The vape quality is pretty good here

The vape quality is pretty good here, very nice shopping in Vapesourcing, but the dispatch takes 3days, fine, it's cheaper than the store downstairs, I can totally accept that.

24 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered my items on the 4th April

Ordered my items on the 4th April.
No update on tracking or delivery, sent msg to see what was happening .
Only getting a couple of words answer ,saying resourcing items
Customer service is really bad .
Still waiting for my order .
Have repeatedly asked for order to be cancelled and my money refunded.
No reply to these refund request.
Will not be using this company again .
Awful service ,awful customer service .
My recommendation is to completely avoid this company

4 de abril de 2026
Opinión espontánea
Logotipo de vapesourcing.uk

Respuesta de vapesourcing.uk

We sincerely apologized for this inconvenience caused, we will feedback to our customer service, let them to solve your order issue
Best regards
Vapesourcing Team

Valorada con 5 estrellas sobre 5

Ordered a vape wish i had used another company …

Ordered a vape from them told it would be delivered 7 to 14 days . Got a tracking NO tried to find out where it is upto and still waiting to be dispatched that was on the 3 of April sent emails but all I get back is the tracking NO and a message it's waiting to be dispatched no help with anything it's over a month now sent email asking for money back now waiting for them to get back to me. EVERYTHING SORTED 24/4/26

17 de marzo de 2026
Opinión espontánea
Logotipo de vapesourcing.uk

Respuesta de vapesourcing.uk

We sincerely apologized for this inconvenience caused, we will feedback to our customer service, let them to solve your order issue
Best regards
Vapesourcing Team

Valorada con 1 estrellas sobre 5

WTF just happened here?!?!

I bought a vape device and some extra pods and I was sent two boxes of pods for a completely different device that I don't even own. Sent them an e mail reporting the situation and I'm waiting for the answer and eventual a positive outcome for this. Nevertheless it's a gross mistake because my purchase has nothing to do with what I got from them.

17 de abril de 2026
Opinión espontánea
Logotipo de vapesourcing.uk

Respuesta de vapesourcing.uk

We sincerely apologized for this inconvenience caused, we will feedback to our customer service, let them to solve your order issue
Best regards
Vapesourcing Team

Valorada con 2 estrellas sobre 5

usually have items in a few days from…

usually have items in a few days from the UK warehouse. This one took 11 days.

27 de marzo de 2026
Logotipo de vapesourcing.uk

Respuesta de vapesourcing.uk

We sincerely apologized for this inconvenience caused, we will feedback to our customer service, let them to solve your order issue
Best regards
Vapesourcing Team

Valorada con 4 estrellas sobre 5

Warning do not pay extra for next day…

Warning do not pay extra for next day delivery. Each time I have ordered from this company I have paid an extra £5.50 for next day delivery they always sent by evri and taken over 4 days to arrive. I have placed 15 orders and this has happened every time. I have since been contacted and explained that next day delivery is not available for small packages so upped my stars.

15 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not order from this company.

Company cancelled my order immediately after placing it. When I asked them why they would only say (in very broken English) that some third-party company deemed me a 'financial risk' and they have issued a refund. No company - not even my bank account - has raised a flag on any of my purchases over the years so this is incredibly suspicious.

How do you expect to get any business if you just immediately call new orders 'scammers' and refuse to fulfil their order?

But, surprise surprise - no refund has landed in my account. Their customer support is completely atrocious and they do not respond to any questions.

14 de abril de 2026
Opinión espontánea
Logotipo de vapesourcing.uk

Respuesta de vapesourcing.uk

We sincerely apologized for this inconvenience caused, we will feedback to our customer service, let them to solve your order issue
Best regards
Vapesourcing Team

Valorada con 1 estrellas sobre 5

This is NOT a UK company

This is NOT a UK company, they are in China. It took over a month to recieve my order. Customer service is about as usefull as a chocolate tea pot. I had actually given up and written off the order but thankfully it arrived today.

13 de abril de 2026
Opinión espontánea
Logotipo de vapesourcing.uk

Respuesta de vapesourcing.uk

We sincerely apologized for this inconvenience caused, we will feedback to our customer service, let them to solve your order issue
Best regards
Vapesourcing Team

Valorada con 1 estrellas sobre 5

Scam

Ordered over a week ago and product still listed as in processing. Do not respond to chat even though in their stated hours. Scam

4 de abril de 2026
Opinión espontánea
Logotipo de vapesourcing.uk

Respuesta de vapesourcing.uk

We sincerely apologized for this inconvenience caused, we will feedback to our customer service, let them to solve your order issue
Best regards
Vapesourcing Team

Valorada con 1 estrellas sobre 5

Scam

Scam, I never received the item and the customer service does not respond to a refund. Opened a dispute with my bank

25 de marzo de 2026
Logotipo de vapesourcing.uk

Respuesta de vapesourcing.uk

We sincerely apologized for this inconvenience caused, we will feedback to our customer service, let them to solve your order issue
Best regards
Vapesourcing Team

Valorada con 5 estrellas sobre 5

nothing bad to say

ordered with this company a few times! always very quick with dispatching my orders & have a wide variety to choose from. customer service are also incredibly attentive when needed.

7 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5
Logotipo de vapesourcing.uk

Respuesta de vapesourcing.uk

We sincerely apologized for this inconvenience caused, we will feedback to our customer service, let them to solve your order issue
Best regards
Vapesourcing Team

Valorada con 1 estrellas sobre 5

Be careful I think it's a scam

I ordered a vape tank says it in stock on website, waited 5 days then messaged, got replie saying it's out of stock, nothing else no apology nothing about a refund seen like a scam to me.I ordered a vape tank that said it was in stock on the website. I waited 5 days, then messaged them. I got a reply saying it was out of stock. There was no apology or mention of a refund; it seemed like a scam to me. I have spoken to joey who seems to be the only customer service representative according to the other reviews, I asked for refund but was told " new colours will be in soon" that is not good enough, as when I ordered it says in-stock I will put my order number at end and will update if I get a refund like I requested. Order #300079452

30 de marzo de 2026
Opinión espontánea
Logotipo de vapesourcing.uk

Respuesta de vapesourcing.uk

We sincerely apologized for this inconvenience caused, we will feedback to our customer service, let them to solve your order issue
Please provide your order number.
Best regards
Vapesourcing Team

Valorada con 1 estrellas sobre 5

Paid for items that turned out to be…

Paid for items that turned out to be out of stock after the order was placed. I was asked to wait or choose replacements, which I did, only to be told again a week later that items were still unavailable.
After nearly two weeks of delays, I requested a full cancellation and refund. This was ignored, and instead they continued suggesting alternative shipping arrangements.
Taking payment for unavailable stock, repeated delays, and ignoring a clear refund request is unacceptable. Very poor communication and handling of a simple order. Would not use again.

16 de marzo de 2026
Opinión espontánea
Logotipo de vapesourcing.uk

Respuesta de vapesourcing.uk

We sincerely apologized for this inconvenience caused, we will feedback to our customer service, let them to solve your order issue
Please provide your order number.
Best regards
Vapesourcing Team

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