Really good experience recently at Vertu Honda Newcastle. After identifying the car the sales process was without hassle and took only 10 days to exchange. Fourth family car purchased through Vertu, t... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónScotswood Road, NE4 7DF Newcastle upon Tyne, Tyne and Wear, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Just purchased our used ZR-V advance from these guys today. Was very fortunate to deal with Jack and Natalie who were both knowledgeable, patient and supportive in choosing this car which lead to a se... Ver más
La empresa ha respondido
From walking into the showroom and meeting John Walker the process of buying the car was faultless. John is very experienced, knowledgeable, extremely professional, but most importantly, friendly... Ver más
La empresa ha respondido
Very good to deal with apart from the Broker making a mess of things beyond Vertus control . Would just like to mention has the salesperson Mark Hubbard did a fantastic job in dealing with the situ... Ver más
La empresa ha respondido
Información sobre la empresa
- Concesionario de autos
- Tienda de repuestos para automóviles
- Mantenimiento y reparación de automóviles
- Concesionario de vehículos de motor
- Concesionario de automóviles usados
Sobre Vertu Motors - Honda Newcastle
Escrito por la empresa
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Información de contacto
Scotswood Road, NE4 7DF, Newcastle upon Tyne, Tyne and Wear, Reino Unido
- 0344 659 9343
4,8
Excelente
93 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 96% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great advert for the motor trade
Great customer service from Chad, Mark and the team. Straight dealing, relaxed and friendly. Also helps that they’re selling very nice cars. Thanks to all.
7 de julio de 2026
Opinión espontánea
Respuesta de Vertu Motors - Honda Newcastle
Hi Roger,
Thank you for your fantastic feedback.
It's great to hear that Chad, Mark and the team provided such excellent customer service. We're pleased you found the experience straightforward, relaxed and friendly, and that you were impressed with the cars on offer too.
Thank you for taking the time to share your experience.
Kind regards,
Danielle
The customer service was excellent
The customer service was excellent. I found the staff all pleasant, helpful and thoroughly efficient. I was very happy with the service given.
25 de junio de 2026
Opinión espontánea
Respuesta de Vertu Motors - Honda Newcastle
Thank you for your lovely feedback. It’s great to hear you found our team pleasant, helpful and efficient, and that you were happy with the service you received. We really appreciate you taking the time to share your experience. Many thanks, Chloe
Honda HRV Used Cat
Jack was fantastic from start to finish. Extremely knowledgeable, friendly and nothing was too much trouble. He made the whole process extremely easy.
He is a credit to your team.
Love our new car
25 de junio de 2026
Opinión espontánea
Respuesta de Vertu Motors - Honda Newcastle
Hello Sharon,
Thank you for your lovely review! We’re delighted to hear Jack provided such fantastic service and made the whole process easy for you.
It’s great to know you love your new car – we’ll be sure to pass on your kind words.
Kind regards,
Kerry
Can not recommend this company enough
Can not recommend this company enough. We live in London and they were able to accommodate us asking for videos and answered any questions we had. They kept us informed and updated about anything that needed doing prior to us making the journey to see and hopefully collecting the car.
Every member of staff we spoke to or met were helpful, knowledgeable and welcoming.
The car was ready and as described and shown in the videos. It was a quick and easy transaction.
As we travelled by train Natalee was kind enough to pick us up and made us feel 'at home'. She ensured we were met with a cup of tea and a biscuit too after out long journey. Jack finalised all the paperwork for us and was also welcoming and a pleasure to deal with.
Honestly Vertu Honda Newcastle make you feel like friends and you cannot beat the customer services you
16 de junio de 2026
Opinión espontánea
Respuesta de Vertu Motors - Honda Newcastle
Good afternoon Androulla,
Thank you for your fantastic and detailed review. It’s wonderful to hear that despite the distance, the team were able to support you so well with videos, clear communication, and keeping you fully updated throughout the process.
We’re delighted that everything was exactly as described when you arrived and that the whole transaction was quick and straightforward. It’s especially lovely to hear that Natalee helped make your journey easier by picking you up and making you feel welcome, and that Jack ensured everything was finalised smoothly. Those personal touches really do make a difference.
Your kind words about the team feeling like friends mean a great deal, and we truly appreciate your recommendation.
Kind regards,
Dean
Just purchased our used ZR-V advance…
Just purchased our used ZR-V advance from these guys today. Was very fortunate to deal with Jack and Natalie who were both knowledgeable, patient and supportive in choosing this car which lead to a seamless process. Although the car is used, its condition and presentation on pickup today was truly outstanding. Both Jack and Natalie are huge credit and great assets to the company, Jack’s communication and attention to detail gave me great confidence in proceeding with this purchase and we would highly recommend anyone to make a visit to this showroom. Thank you to everyone involved. Simon & Clare.
4 de junio de 2026
Opinión espontánea
Respuesta de Vertu Motors - Honda Newcastle
Dear Simon & Clare,
Thank you so much for your fantastic review and for choosing us for your recent purchase of the ZR-V Advance.
We’re delighted to hear that Jack and Natalie provided such a knowledgeable, patient, and supportive experience throughout your journey. Ensuring everything runs smoothly and giving our customers complete confidence is exactly what we strive for, so your kind words mean a great deal.
It’s also wonderful to know that the vehicle presentation met your expectations on collection—our team takes great pride in preparing every car to the highest standard.
I’ll be sure to pass on your lovely feedback to both Jack and Natalie—they’ll be thrilled to hear it. Your recommendation truly means a lot to us, and we hope you enjoy every mile in your new car.
Thank you again for your support.
Kind regards,
Keith
Really knowledgeable young Sales…
Really knowledgeable young Sales Executive, Jack heads , made the whole buying experience easy !
3 de junio de 2026
Opinión espontánea
Respuesta de Vertu Motors - Honda Newcastle
Thank you so much for your kind words! We are so happy to hear that Jack was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Booked an MOT at Vertu Honda in Newcastle
Booked an MOT at Vertu Honda in Newcastle upon Tyne as they had an offer at £45. They called to say I needed extra work including a diagnosis which alone was £160, but with the extra work totalled over £400.
The next day after completing the work the ABS dashboard light was on. I called to the garage and emailed them four times to no answer. They washed their hands of the problem even though the problem came from the rear wheels where they were working on.
So a very low score from me because of their customer service.
UPDATE!! The manager reached out and I took the car back for inspection.
The guys were extremely professional in their approach and took me into the garage to show me where the fault comes from. I've now adjusted my rating and will be very happy to use them in the near future.
NOTE: I've used web app mechanics previously who come to you and are slightly cheaper but the quality of work is well below par. I will certainly use VERTU HONDA again.
14 de mayo de 2026
Opinión espontánea
Respuesta de Vertu Motors - Honda Newcastle
Dear Mr Powell Thank you very much for taking the time to review your visit to us at vertu Motors Honda Newcastle. We are very sorry to hear about your experience. This most certainly is not the level of service we expect to deliver. Please accept my apologies for this. If you should wish to discuss further please do not hesitate to call on 0191 272 2881. Regards Chad Ridley General Manager
PERFECT
From walking into the showroom and meeting John Walker the process of buying the car was faultless. John is very experienced, knowledgeable, extremely professional, but most importantly, friendly, and not pushy, and never gave it the hard sell. John is a credit to Vertu Honda. He explained everything about the car, and more. The car was inside the showroom when my wife and I arrived to pick it up and it was gleaming. We got a great part exchange, and have no hesitation in recommending the Vertu Honda dealership on scotswood road, and John Walker.
5 STAR SERVICE THROUGHOUT.
27 de mayo de 2026
Opinión espontánea
Respuesta de Vertu Motors - Honda Newcastle
Thank you for your outstanding review. We’re delighted to hear that your experience was faultless from the moment you entered the showroom. John will be thrilled to know his knowledge, professionalism and friendly, no‑pressure approach made such a positive impact. It’s wonderful that the handover, part‑exchange and overall service all met your expectations. We truly appreciate your recommendation and your 5‑star feedback.
Many thanks,
Chloe
Good Job Done
Very good to deal with apart from the Broker making a mess of things beyond Vertus control .
Would just like to mention has the salesperson Mark Hubbard did a fantastic job in dealing with the situation .
would definatly use again
29 de mayo de 2026
Opinión espontánea
Respuesta de Vertu Motors - Honda Newcastle
Good afternoon Michael,
Thank you for your feedback. It’s great to hear you found us very good to deal with overall, and that Mark provided fantastic support in helping resolve the situation and keep things on track for you.
We really appreciate your understanding and your recommendation, and we look forward to seeing you again in the future.
Kind regards,
Dean
Another car from Vertu
Really good experience recently at Vertu Honda Newcastle. After identifying the car the sales process was without hassle and took only 10 days to exchange. Fourth family car purchased through Vertu, their staff certainly know how to undertake good quality business for their clients
19 de mayo de 2026
Opinión espontánea
Respuesta de Vertu Motors - Honda Newcastle
Hi Steve,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a great experience with the team at Honda Newcastle.
It’s wonderful to know that everything went smoothly and hassle-free, and that the process was completed so efficiently. We’re especially pleased to hear of your continued trust in Vertu—purchasing your fourth family car with us is fantastic to hear!
Your kind words about the team and the quality of service will mean a lot to them.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
Had long wait for car which in the end…
Had long wait for car which in the end was out of their control, a lot off positive phone calls and kept me up to date. Gave me a reduction in price and a full tank of fuel.
18 de mayo de 2026
Opinión espontánea
Respuesta de Vertu Motors - Honda Newcastle
Hi Steven,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear about your experience at Vertu Honda Newcastle.
While we’re sorry that there was a longer wait than expected for your car, we really appreciate your understanding that the delay was beyond the team’s control. It’s great to know that despite this, the team kept in touch with regular updates and supported you throughout with clear and positive communication.
We’re also pleased to hear that the gesture of a price reduction and a full tank of fuel helped demonstrate our commitment to making things right.
Thank you again for your kind feedback and for choosing Vertu Motors — we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Slight delay in obtaining car but…
Slight delay in obtaining car but otherwise good service. Jack gave us all the info we needed and was very helpful, we are happy with the car supplied
17 de mayo de 2026
Opinión espontánea
Respuesta de Vertu Motors - Honda Newcastle
Thank you for your feedback. I’m glad to hear you received good service overall, and I appreciate your patience with the slight delay in getting your car. Your comments are valued.
Many thanks,
Chloe
Very helpful & friendly staff
Very helpful & friendly staff, especially Jack Heads who was brilliant from start to finish. Would definitely recommend.
15 de mayo de 2026
Opinión espontánea
Respuesta de Vertu Motors - Honda Newcastle
Thank you for sharing this great feedback. It’s wonderful to hear that you found the team so helpful and friendly, and that Jack Heads supported you brilliantly from start to finish. Knowing you’d confidently recommend the experience really means a lot.
Many thanks,
Chloe
I was seen by an young lad (Jack) I…
I was seen by an young lad (Jack) I think he was called, very helpful went through everything about the car/ prices etc. Would defiantly recommend this garage.
20 de abril de 2026
Opinión espontánea
Respuesta de Vertu Motors - Honda Newcastle
Thank you for taking the time to leave your review. I’m pleased to hear that Jack was so helpful and took the time to go through everything clearly with you, including the car and pricing. It’s great to know you felt well looked after, and we really appreciate your recommendation.
Kind regards,
Keith
Gutted
Cant fault customer service, the garage was not pushy. we found a car we had been looking for, after 6 months of searching at a decent price, there was never any local till this one popped up. We thought we had got a brilliant deal however buying a car thats had a 'pre sale inspection' and finding a golfing book and a random mans order of service with a photo on was just the start of a bad experience. The cleanliness was not up to standard on collection in or outside the vehicle.
6 hours later my skoda scala monte carlo's clutch failed, went straight to the floor, couldn't get it in gear multiple times, scary with a toddler in the car and on main roads.
Husband drove it later and got the end of our estate at front of junction, clutch went straight to floor, wouldnt go into gear had to wave cars to go around us, extremely dangerous and embarrassing from a main dealer garage.
Got it home after a short test drive after finally getting it going, to realise how noisy the engine bay was it sounded like a 2.0l diesel not a 1.0l petrol, we were absolutely devastated. The whole point in buying this car was to stop years and years of bad luck and fixing our cars every weekend with older cars. The car has clearly had a very hard ragged life by someone.
Contacted them and they collected it the very next day and got a refund. Then saw they put it straight back up for sale!!
Still very shocked from a main dealer to sell a car in that condition when we told them we have 4 children, clearly not inspected correctly before sale.
It could of caused a crash.
8 de abril de 2026
Opinión espontánea
Respuesta de Vertu Motors - Honda Newcastle
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. If you would like to discuss your experience in more detail please contact me directly at the dealership or via email at chad.ridley@vertumotors.com Kind regards, Dean
5 ⭐️ service
Get yourself to Ventu Honda Newcastle!
Chad held initial conversations with myself and provided a friendly service. Then John was looking after my purchase from here onwards, very consistent, great communication even when out of office and thorough in all areas of sale. Lovely new car, within appropriate timescales for myself.
22 de abril de 2026
Opinión espontánea
Respuesta de Vertu Motors - Honda Newcastle
Dear Taneshia,
Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that your experience at Vertu Honda Newcastle was such a positive one.
It’s great to know that Chad provided a friendly and welcoming introduction, and that John continued to look after your purchase with consistent support, excellent communication, and thorough attention to detail — even when out of the office. Providing clear updates and working to timescales that suit our customers is very important to us.
We’re pleased to hear how happy you are with your lovely new car, and your kind comments will be shared with Chad, John, and the wider team. Thank you again for choosing Honda Newcastle.
Kind regards,
Liza
Friendly and professional service by all
Great service from Mark in sales
7 de abril de 2026
Opinión espontánea
Respuesta de Vertu Motors - Honda Newcastle
Dear Billbo,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you received great service from Mark in our sales team.
Your comments are very much appreciated and will be shared with Mark and the wider team. Thank you again for choosing Honda Newcastle.
Kind regards,
Liza
Fantastic service from honda John…
Fantastic service from honda John walker and Neil Riddell thanks for a stress free service
17 de abril de 2026
Opinión espontánea
Respuesta de Vertu Motors - Honda Newcastle
Dear Terry,
Thank you for taking the time to leave your feedback. We’re delighted to hear that you received fantastic service and that John Walker and Neil Riddell helped make the process stress free.
Your kind comments will be shared with the team, as providing a smooth and positive experience for our customers is very important to us. Thank you again for choosing Honda Newcastle, and we hope to welcome you back in the future.
Kind regards,
Liza
A great deal
A great deal. Mark was really helpful and understood my priorities form the start of the process.
16 de abril de 2026
Opinión espontánea
Respuesta de Vertu Motors - Honda Newcastle
Hi Jane,
Thank you for the great review. Really glad to hear you got a great deal and that Mark understood your priorities right from the start — it makes all the difference.
Kind regards,
Kerry
Effortless experience from start to finish!
Firstly it would have been nice for you to get my name right! My surname is actually Armstrong!
Apart from that my journey from my first enquiry to picking up my car was faultless!
I would not hesitate in recommending Vertu Newcastle upon Tyne if you are looking to change your car!
14 de abril de 2026
Opinión espontánea
Respuesta de Vertu Motors - Honda Newcastle
Hi Isobel,
Thank you for the lovely 5‑star review. We’re really pleased to hear your experience from enquiry to collection was faultless — that’s exactly what we aim for.
I’m sorry your name wasn’t recorded correctly at the start, and I appreciate you pointing it out.
Thank you again for recommending Vertu Honda Newcastle upon Tyne — it means a great deal to the team.
Kind regards,
Kerry
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.