I purchased a Micra without even visiting the dealership. Abbie was helpful, prompt and thorough in her replies to my many queries. They were the only dealer that I contacted that had the car I want... Ver más
La empresa ha respondido
1 Discovery Way, Whittington Way, S41 9EG Chesterfield, North East Derbyshire, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
I purchased a Micra without even visiting the dealership. Abbie was helpful, prompt and thorough in her replies to my many queries. They were the only dealer that I contacted that had the car I want... Ver más
La empresa ha respondido
OMG I absolutely love my new car - Thank you Vertu Nissan Chesterfield - especially to Russell the Motability Specialist. He made the process so easy, went above and beyond to help me. Russe... Ver más
La empresa ha respondido
Having purchased cars for the past 50 years, I can honestly say that my experience with vertu was the best I have ever had. From start to finish there was no pressure put on me and the salesman was e... Ver más
La empresa ha respondido
Sam made us feel very welcoming and was very helpful in answering all of our questions. Nothing was too much trouble even when we collected our new vehicle.
La empresa ha respondido
Escrito por la empresa
1 Discovery Way, Whittington Way, S41 9EG, Chesterfield, North East Derbyshire, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 96% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent from start to finish when choosing my new car at the Chesterfield Showroom. In particular Sam Nuttall and Andrew Court were both very attentive, helpful and courteous.

Respuesta de Vertu Motors - Nissan Chesterfield
Me and my husband feel Russell Collis deserves a merit due to his excellent customer care.
He even offered us a cup of tea because I was stressed out.
I had never driven an automatic car and Russell supported by taking me on a test drive.
He supported me calmly and professionally.
I could not ask for anything more.
Russell did not only sell the car, but he communicated well and should say he deserves a 10/100.
He is a good asset to the company.
Russell knows well about his job, and when I came to collect the car, he took his time to explain everything properly and professionally.
Even if Russell was very busy, he handled everything perfectly well using his ability to work under pressure.

Respuesta de Vertu Motors - Nissan Chesterfield
Russ and Andy were absolutely amazing from start to finish , I went in and told them my budget and what we was looking for and everything was met , in fact I got more than what I expected as they noth went the extra mile to help me.

Respuesta de Vertu Motors - Nissan Chesterfield
David explained everything perfectly and took his time to make sure we were happy with our new car .

Respuesta de Vertu Motors - Nissan Chesterfield

Respuesta de Vertu Motors - Nissan Chesterfield
The transaction to agreed sale was good - a bit of an issue when the person I was dealing with was on a training course but it was resolved upon his return.
Arranging to collect it was easy. A little bit hectic owing to staff shortages (not my phrase) but it worked.
The downside is the agreed deal wasn't honoured and there were two technical issues with the car which would have been obvious to the team. Also the promised full tank of fuel as part of the deal wasn't honoured.
I've been discussing with the sales person but there was no progress. I received a request for a review (internal survey) and shared my thoughts. Lots of emails back and forth with the manager (Alexander Murdoch) and none of the issues has been resolved.
I've been pro-active with communication and shared all relevant information and photos/videos - some of it many times. Unfortunately it feels like dealing with a proper old school used car sales operation. I've been triggered to complete this survey today by yet another sales call from Vertu for a service plan - nothing is gonna change.
EDIT: Having posted reviews, miracles happened. All but one issue now resolved. Shouldn't have needed the review to spark them into life. Would move to 3 stars

Respuesta de Vertu Motors - Nissan Chesterfield

Respuesta de Vertu Motors - Nissan Chesterfield
Helpful sales team. Welcoming, clean branch and we even got a coffee. Plenty of follow-up from the team too.

Respuesta de Vertu Motors - Nissan Chesterfield
I visited the chesterfield site and there’s a salesman called Sam. Can I just say he was absolutely amazing. Such a straight forward honest guy. Can’t highly recommend him enough. Made me feel so comfortable. So please if you visit definitely ask for Sam

Respuesta de Vertu Motors - Nissan Chesterfield
From walking into the showroom I was greeted with friendliness by everyone, the people I talked to were very knowledgable about what I required.was guided through all the details and shown around the car with no fuss.

Respuesta de Vertu Motors - Nissan Chesterfield
Russell was really helpful and found me exactly the car I was looking for.

Respuesta de Vertu Motors - Nissan Chesterfield
We enjoyed the whole experience of buying our new car with Vertu Bristol Street Motors. The car salesman Dave, was very attentive, made us as welcome as if we were new friends, he had a natural approach not pushy, or dissmissive as we have experienced over the years with other dealerships.
Dave also took the time to thoroughly go through every little detail, all the cars gizmos and gadgets lots of which we had not been told had been on our previous car, which was also a qashqai
and never used, thanks to Dave, we will enjoy this car all the more for knowing what it is capable of, its very much a car for " brain dimmed" oap's it is so easy to drive and all the essential extras do everything for us. We cannot thank Dave enough for his help and will recommend our friends to try Vertu Chesterfield for thier next car purchase.

Respuesta de Vertu Motors - Nissan Chesterfield
The sales person was warm and friendly.
They were open and upfront about the process all the way through.

Respuesta de Vertu Motors - Nissan Chesterfield
Russell was a top bloke, he kept us informed of all the process of the application and when the delivery date was confirmed of picking the car up. He went through all the details of the new car and connected my phone to the car and it was all easy to understand. From the application process to the pick up of the new car all ran smoothly.

Respuesta de Vertu Motors - Nissan Chesterfield
From start to finish Russell at Chesterfield Nissan was superb and made the whole process an enjoyable one

Respuesta de Vertu Motors - Nissan Chesterfield
Great experience at Nissan Chesterfield , the whole team from Andy to James to Lewis were professional and thorough which led to a very smooth purchase.

Respuesta de Vertu Motors - Nissan Chesterfield
David went above and beyond. He always gives exemplary service. Highly recommended

Respuesta de Vertu Motors - Nissan Chesterfield
The experience was excellent , no hard sales talk, just honest and open it was a refreshing and friendly experience from start to finish all expertly handled by James 👍👍👍

Respuesta de Vertu Motors - Nissan Chesterfield
WYSIWYG… and that is what I like when buying my cars. Straight talking, a great test drive to fully appreciate the car, good knowledge of the product and most of all, a lovely sense of humour.
Probably one of the best car buying experiences I have had, ever.
Thank you.

Respuesta de Vertu Motors - Nissan Chesterfield
Another great experience buying a Nissan Qashqai – my third one so far. David and Andrew were friendly, helpful, and supportive the whole way through. The process was easy and enjoyable. Very happy with the service.

Respuesta de Vertu Motors - Nissan Chesterfield
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.