Is this company bankrupt? I have strips that I cannot use anymore, the app doesn't work ...This is so unacceptable.
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Consulta las opiniones de los clientes
Vessel is leading the way in affordable home tracking solutions! As an avid weekend warrior, I enjoy pushing the limits when the workday is done. While I take all the supplements, it's hard to... Ver más
La empresa ha respondido
Really cool tech and app! The sample strip was handy and easy to use. App UX/UI is beautiful and practical with follow-up content (e.g. I have low/high biotin - now what? it provides info/steps I ca... Ver más
La empresa ha respondido
It’s like whoop, for the everything else health and wellness! If you want insight into what’s going on inside your body and how small diet adjustments and exercise habits can improve your health, Vess... Ver más
La empresa ha respondido
Información sobre la empresa
Información de contacto
Estados Unidos
- (844) 293-2297
- wegotyou@vesselhealth.com
- vesselhealth.com
3,3
Medio
159 opiniones
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Works well. Really interesting product
Really interesting product. Works well. Excellent customer service.
14 de noviembre de 2022
Opinión espontánea
Respuesta de Vessel Health
Thank you Jennifer! We are excited to hear that you have enjoyed your time with us here at Vessel and have received awesome member care/support. We strive to provide the best product and services for all our members and I am thrilled to hear you felt that- Thank you again!
Helped me reach my wellness goals!
Not only has this product helped me reach my wellness goals efficiently and effectively, it also was easy to use and understand. To make the experience even better, customer service was quick to respond when I had any questions. I highly recommend this product to anyone looking to begin or enhance their wellness routine.
8 de noviembre de 2022
Opinión espontánea
Respuesta de Vessel Health
Hi Lauren- It's great to hear that you have been able to incorporate our Vessel Wellness Cards into your health routine and that it has been simple to use! We are proud to hear that you have had a great experience with our team. We are here to support you as well as our certified nutritional coaches! Let us know if you need any additional support- we are here to help you live your most epic life!
Thank you Vessel!
The customer service team really listened to what I had to say and was so helpful. I cant thank Vessel Health enough!
4 de noviembre de 2022
Opinión espontánea
Respuesta de Vessel Health
Hi Wyatt! Thanks for taking time to let us know how your time at Vessel has been so far. We are thrilled to hear that you had a 5 star experience with our Member Experience team! We are here to help and glad that we were able to provide you support. Thank you again!
Great product
Great product and genuinely kind support team. Really improved my magnesium levels and met with a Nutritional Coach that understood my insecurities and goals/lifestyle and helped me make a plan that feels really doable
18 de octubre de 2022
Opinión espontánea
Respuesta de Vessel Health
This is so great to hear Kate- Truly what we aim for for all our members! Our Nutritional team is like no other and has a wealth of knowledge they can share! Please continue to reach out for support when needed- we got you!
It’s horrible how they trap you in a…
It’s horrible how they trap you in a payment for a year. I thought It would be able to try it out and cancel if didn’t use it as much but not the case. Your stuck paying for a year. Other that it is a good but the payment thing is a big issue this why I rated it a 2.
7 de noviembre de 2022
Opinión espontánea
Respuesta de Vessel Health
Hi Jewell, Thank you for sharing this with us and taking the time to share. We are sorry to hear that there was some concerns about your membership details regarding cancelation.
We do have different plans that we offer that you can chose from upon sign up. Our monthly memberships do come with the flexibility to cancel any time while or 6 & 12 month memberships do come at a lower cost with the anticipation of completion. However we are always open to helping our members find the best solution when this type of request does occur.. Our team lead will be in touch to help resolve any concerns here and find the best solution for you! Thank you again and cheers to a wonderful night!
Impressive across the board
Not only are the products offered incredibly insightful (testing cards, wellness walk-throughs, etc.), but the customer service is probably the best I have come across in my years as a consumer of health-related products.
27 de octubre de 2022
Opinión espontánea
Respuesta de Vessel Health
Hi Brian- This was a joy to read and just reignites a fire in our team as we to continue to provide the best product and support to all our members. We appreciate the insight into how we are doing and are thrilled to hear we are meeting our own standards by providing you a 5 star experience! Thank you for your feedback and we look forward to continuing to offer you the best support on your health journey!
10/10 Recommend!
Everyone was so helpful and the support I received was amazing!! I cannot recommend them enough.
7 de noviembre de 2022
Opinión espontánea
Respuesta de Vessel Health
That is amazing to hear Hannah! We strive to help our members create their most epic lives through our tests and by providing the best support in every interaction while living by our core values!! We are happy to hear you had a great experience with us. Thank you so much for reaching out with this!
The experience is great
The experience is great! Support is very helpful
7 de noviembre de 2022
Opinión espontánea
Respuesta de Vessel Health
Sophia! We are thrilled to hear that we were able to hit that 5 star mark with your experience here at Vessel. We strive to not only bring health knowledge through our testing but also empower our members to have the resources needed right in the palm of your hand to make epic & positive life changes! Cheers to great health & thank you!
Transformed my life for the best!
This product has really transformed the way I evaluate my health on an every day basis. Knowledge is power and extremely helpful.
As well, the customer service is so reliable and thoughtful. Anything I need they are there to make sure that I have the best experience!
31 de octubre de 2022
Opinión espontánea
Respuesta de Vessel Health
This is amazing to hear Kevin! We appreciate the time you have taken to write this review and are excited to hear that you we have been able to partner with you on your health journey! Please continue to let our Member experience team know if we can help and don't forget to reach out to our Nutritional Coaches right in the app for additional nutritional questions!
Vessel is AMAZING
Vessel is AMAZING. I love their product and their customer support is fantastic. They were quick to respond and solved my issue. I would highly recommend Vessel to anyone taking a personal interest in their health.
26 de octubre de 2022
Opinión espontánea
Respuesta de Vessel Health
Thanks for the great 5 star review Stacey! We truly strive to create the best member experience as we can! We are so happy to hear that we were able to help with your concerns and get things back on track for you. We are here to support you in any way and don't forget to reach out to our certified nutritionists if you should need any guidance on your health journey- Thank you again & Cheers to great health!
This product has really helped me to…
This product has really helped me to learn a lot about my health. The customer service has been fantastic. I recently spoke with one of their representatives, Teri. She was able answer all of my questions and helped me to troubleshoot some issues I was having with the app. I highly recommend this product.
2 de noviembre de 2022
Opinión espontánea
Respuesta de Vessel Health
Angela, we appreciate the time that you have taken to let us know how we are doing. We highly value your feedback. We are constantly working on providing the best product and the best services to all of our members- aiming to provide easy to use tools that can be used right at home with the support to make big changes that can lead to an epic life! Please let us if we can offer any further support- We got you!
Vessel has been a great addition to my…
Vessel has been a great addition to my health maintenance routine and I am enjoying all the activities and features while I reach my health goals! Every time I have reached out to customer service they have always been awesome!
2 de noviembre de 2022
Opinión espontánea
Respuesta de Vessel Health
This is amazing to hear! We are always striving to to do our best to uphold our core values as a company and provide the best possible service and experience.... We are so glad you felt that we did! Thank you for choosing Vessel as part of your health routine! Cheers to great health!
Just received my test strips after…
Just received my test strips after almost 3 weeks. I had to reach out 3 times before I got a response.
1 de noviembre de 2022
Opinión espontánea
Respuesta de Vessel Health
Hi Madeline! We are so sorry to hear that your experience with our team was not what you expected! It seems that the agent you'd been in touch with had shared information regarding your requests, but we should have followed up again when we did not hear back. Our Team Lead has reached out to resolve this for you and issue a refund for this last month that processed. We are very sorry we fell short here and our team will be working with you to make this right!
Real time info about my body…
I like that i can track the state of my body. What is happening internally. I hope there are more tests to come in the future
2 de noviembre de 2022
Opinión espontánea
Respuesta de Vessel Health
Hi Michael! Thank you for taking the time to write an awesome review. We are thrilled that we have been able to provide a service that makes a difference! Let us know what other metrics you would like to see at wegotyou@vesselhealth.com- we would be happy to explore the options! Cheers to a great day!
Please no one sign up for this
Please no one sign up for this! They refuse to cancel my subscription after MULTIPLE requests and keep charging me. I met my requirements for my initial subscription. I am having to file a claim with my bank and cancel my card to get them to stop! I have also filed a claim against them with the BBB. Please stay far away!!!
It worked great for a while and then there were so many problems with their app. I couldn’t even use it yet they kept charging. I finally got fed up and asked to cancel MULTIPLE times and they won’t stop billing me.
27 de octubre de 2022
Opinión espontánea
Respuesta de Vessel Health
Hi Jessica, We are so sorry to hear that you've experienced such a difficult time with the cancellation of your membership. Our team responded to the emails but we should have cancelled the membership when we did not hear back. We've reached out to process this for you and issue a refund for this last month that processed. We do have the monthly membership available for members who would like the full flexibility to cancel at any time via the app. It does sound like you experience some challenges with the app and we want to better understand that so we can replace any cards that did not work properly. Again, very sorry we fell short here and our team will be working with you to make this right!
Very cool innovative company
Very cool innovative company. I learned some important things about my health by using their product.
10 de octubre de 2022
Opinión espontánea
Respuesta de Vessel Health
Thank you for taking time to write a review about your time here at Vessel- We are so proud to be able to partner with you along your health journey. Thank you for being a part of Vessel! Cheers!
Much better than competition
Much easier to use than competitors and it also works much better!
2 de octubre de 2022
Opinión espontánea
Respuesta de Vessel Health
Hi JP- Thank you for taking time to let us know about your time here at Vessel! We are proud to hear that you have had a great experience so far! If we can help with anything please let us know & don't forget to reach out to our certified Nutritional Coaches with any questions or if you need any support our Member Experience team is ready to help. Cheers to great health!!
I had trouble with the app (my fault)…
I had trouble with the app (my fault) so I emailed customer support. Teri answered me immediately with what to do to fix my problem. She was extremely kind and had several things I could do. She was wiling to do whatever it took to help me. I think their product is amazing and very helpful in my health journey. And their customer support is above average.
14 de septiembre de 2022
Opinión espontánea
Respuesta de Vessel Health
Wow Kathy- Thank you for taking the time to share about your experience with us at Vessel! We are sorry to hear you had concerns but we are happy our team could offer you helpful support and could get things back on track for you! Thank you again for the time you have taken and for being a Vessel Member! Cheers to great health!
Vessel is awesome and their customer service is top notch
Vessel is awesome! I had reached out to customer service because I was charged for a month I had skipped. Turns out it was a system update glitch and they made it right. I really appreciate them getting back to me and explaining the whole situation and also refunding my money!! I would highly recommend the vessel health services and also their customer service. Thank you so much Rachel for getting back to me and making it right!
13 de septiembre de 2022
Opinión espontánea
Respuesta de Vessel Health
Hi Nicole- Thank you for taking time to let us know how we are doing-We appreciate it. Happy to hear your time with us has been simple & beneficial! Rachel is quite amazing! I am glad she was able to help get your concerns squared away! Cheers to the best health and thank you again!
Subscription Scam
Tests do not seem accurate, and they refuse to let you cancel. I tried it for a bit and didn't feel like I was getting any real results, so I reached out to cancel the subscription and was met with an immediate refusal to assist. I recommend staying away as they'll continue to bill you even if you try to cancel.
1 de septiembre de 2022
Opinión espontánea
Respuesta de Vessel Health
Thank you for taking time to let us know how we are doing. I am sorry you have had concerns here. We would love to connect with you as we are always open to hearing and learning from our members. We have many options that we can go over! Please reach out to wegotyou@vesselhealth and we would be happy yo dive deeper into this alongside you.
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