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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I ordered the incorrect size and they manage to ship a new pair right away. After wearing a few months - the insole kept moving out. They were great at communicating and provided a solution quickly. I... Ver más

Valorada con 1 estrellas sobre 5

Shoes are ok. Not super comfortable. But I'm very annoyed about the shipping. I purchased two pairs of shoes as part of one of their sales, and was promised free shipping for spending a certain amount... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ordered 2 pair of shoes on a Friday, requested and authorized expedited shipping, but not getting any answers regarding them fulfilling the order as requested. Can’t reach a live agent, getting an AI... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I first ordered a pair of vessi weekend shoes after I kept seeing sponsored adds from an Irish yourtuber I followed. Ironically once I had placed my order I then realized they're Canadian like me and... Ver más

La empresa ha respondido

Información sobre la empresa


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3,5

Medio

TrustScore: 3.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 79% de las opiniones negativas

Suele responder en menos de 2 semanas

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3,5

Todas las opiniones

(4400)

153 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, reliable product, good price point. I love wearing my shoes and my hat.

18 de marzo de 2026
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

Thanks Gloria! See you out there 🌦️

Valorada con 5 estrellas sobre 5

Trustworthy and organized

The shoes were easy to order and came in a timely fashion, well-packed and looking exactly as they were pictured online. I will deal with this company again.

7 de abril de 2026
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

Thank you so much for the 5 stars, Patricia. We can't wait to see which Vessis you'll slip-into or lace-up next 🌦️

Valorada con 5 estrellas sobre 5

Easy Peasy all round!

It was easy to view the selection on-line, the sizing guide was accurate, shipping was great and communication (via AI and re:shipping) was excellent. Lovey Vessis!

27 de marzo de 2026
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

Thanks Jennifer! Sounds like its time to get messy in your new Vessis 🌧️

Valorada con 4 estrellas sobre 5

This was my first pair of Vessi shoes…

This was my first pair of Vessi shoes and I find them so comfortable. They're so easy to get on and off. I ordered the wrong size first time but the exchange was quick and easy.

3 de marzo de 2026
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

Thanks for sticking with us, Marilyn. We can't wait you to show you what we've got in store next!

Valorada con 5 estrellas sobre 5

My New Favourite Shoes

These shoes from Vessi are awesome! Not only are they super comfortable and lightweight but theyre also waterproof! These make them great as an everyday, any weather shoe, plus one I am glad to be able to wear at work. Shipping from the Vessi website was quick and they showed up at my house in under a week!

24 de marzo de 2026
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

Glad to hear you're comfy (and dry) on your feet Andrew. See you out there! 🌦️

Valorada con 5 estrellas sobre 5

Great Customer Service

​I bought the Soho sneaker in white because I loved the crisp leather look and wanted something easy to maintain. The fact that they’re waterproof is such a huge bonus! They were a little snug at first and had a slight squeak—which I think was just the tongue rubbing—but once they broke in, the noise disappeared and they conformed perfectly to my feet.
​They are extremely comfortable and wipe clean easily. I loved them so much I actually bought a second pair in Asphalt Black.
Full disclosure: Vessi sent the wrong shoe the second time, but the return process was seamless. They even followed up after I received the correct pair to make sure I was happy. That level of customer service is amazing, and I’ll definitely be recommending Vessi to everyone!

6 de marzo de 2026
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

Hi Jacklin. Glad to hear you're comfy (and dry) on your feet. If you need anything else, you'll know where to find us. Thanks again for the 5 stars 🤩

Valorada con 5 estrellas sobre 5

Trustworthy

Vessi’s boots are comfortable, keep you dry and warm. If you like the picture of the product, when you receive it, it’s exactly the same! Their product did not degrade.
Also, the website is user friendly.

16 de marzo de 2026
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

Hey Simon. Thanks so much for the five stars. We're thrilled to hear you're comfy (and dry) on your feet. See you out there! 🌦️

Valorada con 4 estrellas sobre 5

Miserable AI service for a good product

We've bought from Vessi before so were OK with the concept of the long shipping time, but we were sent the wrong product. Their AI chat bot told us an exchange is easy but the thing we were sent is not what is on the receipt and the AI did not even remotely address my question except to say I can't exchange in store which seems to contradict their policy. I tried emailing support but, surprise, it's another AI chat bot. They said I am able to request a person who can get back to me in 3 to 5 business days. So all in all it will take minimum two and a half weeks from shipping to even answer my question about the exchange and make sure it will be accepted and that we wont be out 200 dollars.
EDITED:
Vessi representative contacted me after AI kept routing me, and was very helpful and addressed all my concerns and figured out a good solution. I really appreciate it. That said, relying on AI for customer support and then only intervening when things are going very wrong is bonkers. The AI outright told me wrong things. If you are encountering a problem with this company, it is really important to repeatedly demand support. We are lucky that we live nearby the only US retail store otherwise this would have been another issue. When you actually get a human the support is great.

23 de marzo de 2026
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

Hi there, thanks for taking the time to share your recent experiences with us. We're glad to hear our Customer Care team was able to handle and resolve the issue.

We use AI in our chat support to help provide faster, more efficient assistance—especially for initial questions and less time-sensitive inquiries. This allows us to quickly address common requests, share helpful information right away, and reduce wait times for all customers.

AI helps handle routine inquiries so that our human support team can focus more time and attention on complex or urgent issues that require a personal touch. If your question needs additional support, a team member is always available to step in and assist you further.

Our goal is to make your experience as smooth, timely, and helpful as possible by combining the speed of AI with the expertise of our support team.

We've taken your feedback to heart and have forwarded this to the appropriate teams.

Valorada con 5 estrellas sobre 5

My favorite brand

I first ordered a pair of vessi weekend shoes after I kept seeing sponsored adds from an Irish yourtuber I followed. Ironically once I had placed my order I then realized they're Canadian like me and long story short I now own 4different pairs of shoes and a costal hoodie. And I tell everyone who will listen how awesome they are and compliment everyone I see wearing vessi gear.

23 de marzo de 2026
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

Thank you so much for the continued support 💙

Valorada con 5 estrellas sobre 5

The customer service was outstanding

The customer service was outstanding. I ordered the wrong size and it was very easy to get an exchange completed. Very satisfied.

20 de febrero de 2026
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

Thank you for the 5 star review💙

Valorada con 5 estrellas sobre 5

The product is completely waterproof…

The product is completely waterproof unlike other major brands. I have the boots, socks, gloves and rain jacket and they keep me completely dry. Very reasonable pricing for such a great product.

19 de marzo de 2026
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

A full Vessi outfit is absolutely perfect to keep you dry, comfy and stylish! Thanks so much for the 5 stars💙

Valorada con 5 estrellas sobre 5

Great experience with Vessi

I have two pair of Vessi shoes and one pair of their winter boots. The products are well made and comfortable for all day wear.

The purchase and shipping experience was also 5 star. Very easy to purchase through Shop and I received the orders in a couple days.

14 de octubre de 2025
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

Thank you so much for the kind words and the 5 stars💙

Valorada con 2 estrellas sobre 5

They don't care, at all.

These might be the most ill fitting uncomfortable shoes I've ever worn. They feel well made and tough but it's been weeks and they aren't breaking in, my toes hurt so bad by the end of the day I am close to tears. I can't afford a lot of things as I'm a single parent and I spent my shoe budget on these, now I'm stuck with them. They are horribly tight in all the worst places, extremely narrow and they press down badly across the top. It's not a shoe size issue cuz if I sized up they'd be ridiculously long on me. I've worn size ten in every shoe I've worn my entire life and I've never experienced anything close to how horribly these fit a human foot. So thank you Vessi, I'm stuck in pain everyday until I can afford new shoes which won't be for awhile, I bought these because of how trustworthy your company seemed and how well you advertised. That was a mistake and I couldn't even get in contact with a human to help me. You are just another company that doesn't care about your customers, not really.

17 de marzo de 2026
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

Hi Gabriel,

Thanks for taking the time to share your recent experience with us. We're sorry to hear your Vessis haven't quite met your expectations.

If you haven't already, please reach out to our Customer Care team at support@vessi.com.

Valorada con 5 estrellas sobre 5

Great rainproof products

When Vessi ran out of stock for item I ordered, they immediately gave me a prompt refund. As well, Vessi gave me a huge 40% discount on my next purchase. Great customer service as well as amazing rainproof shoes. Won't hesitate to purchase from Vessi again.

4 de marzo de 2026
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

We're more than happy to help accommodate! Thanks so much for the 5 stars💙

Valorada con 5 estrellas sobre 5

I love Vessi

I love Vessi! This is my go to shoe especially living in Vancouver! They are comfortable, and definitely waterproof. Love em!!

14 de marzo de 2026
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

Vancouver and Vessis are the perfect duo! Thank you so much for the 5 stars💙

Valorada con 5 estrellas sobre 5

Great brand and customer service

Customer service is excellent and shipping is fast. The quality of the shoes is great (this is my second pair). Love this brand and wish there would be a store in our region.

10 de marzo de 2026
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

Thank you for the 5 star review💙

Valorada con 5 estrellas sobre 5

Vessis are my favorite shoes <3

I bought my Vessis in-store. The store was nicely laid out, and I was helped quickly. I bought my first pair of Vessis around two years ago, and I love them so much! They are my go-to shoes on any trip and for everyday wear. I bought the Pacific Sneaker in the Dune/Shore color, and they go so nicely with my outfits. They're also so comfortable! I also have a pair of Courtside Classics, which I think are more stylish, but the Pacific Sneaker is stylish and has more of a cushion - which is exactly what I wanted. I cannot recommend Vessis enough, genuinely. I've worn them on beaches and in the ocean - they actually are waterproof and really easy to clean, since I can just rinse them off. I love my Vessis. <3

14 de febrero de 2026
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

We're so happy to hear you've enjoyed your experience both at our store and with your Pacific Sneaker! Thanks so much for the 5 stars 💙

Valorada con 5 estrellas sobre 5

Amazing shoes!

Great selection of comfortable, fully-waterproof shoes. I have 4 pairs and love them all. Also have their gloves and jacket. Always quick delivery.

1 de febrero de 2026
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

Thanks for the 5 stars!

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