I ordered the incorrect size and they manage to ship a new pair right away. After wearing a few months - the insole kept moving out. They were great at communicating and provided a solution quickly. I... Ver más
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Consulta las opiniones de los clientes
Shoes are ok. Not super comfortable. But I'm very annoyed about the shipping. I purchased two pairs of shoes as part of one of their sales, and was promised free shipping for spending a certain amount... Ver más
La empresa ha respondido
Ordered 2 pair of shoes on a Friday, requested and authorized expedited shipping, but not getting any answers regarding them fulfilling the order as requested. Can’t reach a live agent, getting an AI... Ver más
La empresa ha respondido
I first ordered a pair of vessi weekend shoes after I kept seeing sponsored adds from an Irish yourtuber I followed. Ironically once I had placed my order I then realized they're Canadian like me and... Ver más
La empresa ha respondido
Información sobre la empresa
- Zapatería
- también en la categoría
- Mayorista de calzado
- Tienda de abrigos
Información de contacto
1085 Homer St, V6B 2X5, Vancouver, Canadá
- support@vessi.com
- vessi.com
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 79% de las opiniones negativas
Suele responder en menos de 2 semanas
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Great customer service
Great customer service, reliable product, good price point. I love wearing my shoes and my hat.

Respuesta de Vessi
Trustworthy and organized
The shoes were easy to order and came in a timely fashion, well-packed and looking exactly as they were pictured online. I will deal with this company again.

Respuesta de Vessi
Easy Peasy all round!
It was easy to view the selection on-line, the sizing guide was accurate, shipping was great and communication (via AI and re:shipping) was excellent. Lovey Vessis!

Respuesta de Vessi
This was my first pair of Vessi shoes…
This was my first pair of Vessi shoes and I find them so comfortable. They're so easy to get on and off. I ordered the wrong size first time but the exchange was quick and easy.

Respuesta de Vessi
My New Favourite Shoes
These shoes from Vessi are awesome! Not only are they super comfortable and lightweight but theyre also waterproof! These make them great as an everyday, any weather shoe, plus one I am glad to be able to wear at work. Shipping from the Vessi website was quick and they showed up at my house in under a week!

Respuesta de Vessi

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Great Customer Service
I bought the Soho sneaker in white because I loved the crisp leather look and wanted something easy to maintain. The fact that they’re waterproof is such a huge bonus! They were a little snug at first and had a slight squeak—which I think was just the tongue rubbing—but once they broke in, the noise disappeared and they conformed perfectly to my feet.
They are extremely comfortable and wipe clean easily. I loved them so much I actually bought a second pair in Asphalt Black.
Full disclosure: Vessi sent the wrong shoe the second time, but the return process was seamless. They even followed up after I received the correct pair to make sure I was happy. That level of customer service is amazing, and I’ll definitely be recommending Vessi to everyone!

Respuesta de Vessi
Trustworthy
Vessi’s boots are comfortable, keep you dry and warm. If you like the picture of the product, when you receive it, it’s exactly the same! Their product did not degrade.
Also, the website is user friendly.

Respuesta de Vessi
Miserable AI service for a good product
We've bought from Vessi before so were OK with the concept of the long shipping time, but we were sent the wrong product. Their AI chat bot told us an exchange is easy but the thing we were sent is not what is on the receipt and the AI did not even remotely address my question except to say I can't exchange in store which seems to contradict their policy. I tried emailing support but, surprise, it's another AI chat bot. They said I am able to request a person who can get back to me in 3 to 5 business days. So all in all it will take minimum two and a half weeks from shipping to even answer my question about the exchange and make sure it will be accepted and that we wont be out 200 dollars.
EDITED:
Vessi representative contacted me after AI kept routing me, and was very helpful and addressed all my concerns and figured out a good solution. I really appreciate it. That said, relying on AI for customer support and then only intervening when things are going very wrong is bonkers. The AI outright told me wrong things. If you are encountering a problem with this company, it is really important to repeatedly demand support. We are lucky that we live nearby the only US retail store otherwise this would have been another issue. When you actually get a human the support is great.

Respuesta de Vessi
My favorite brand
I first ordered a pair of vessi weekend shoes after I kept seeing sponsored adds from an Irish yourtuber I followed. Ironically once I had placed my order I then realized they're Canadian like me and long story short I now own 4different pairs of shoes and a costal hoodie. And I tell everyone who will listen how awesome they are and compliment everyone I see wearing vessi gear.

Respuesta de Vessi
The customer service was outstanding
The customer service was outstanding. I ordered the wrong size and it was very easy to get an exchange completed. Very satisfied.

Respuesta de Vessi
The product is completely waterproof…
The product is completely waterproof unlike other major brands. I have the boots, socks, gloves and rain jacket and they keep me completely dry. Very reasonable pricing for such a great product.

Respuesta de Vessi
Great experience with Vessi
I have two pair of Vessi shoes and one pair of their winter boots. The products are well made and comfortable for all day wear.
The purchase and shipping experience was also 5 star. Very easy to purchase through Shop and I received the orders in a couple days.

Respuesta de Vessi
They don't care, at all.
These might be the most ill fitting uncomfortable shoes I've ever worn. They feel well made and tough but it's been weeks and they aren't breaking in, my toes hurt so bad by the end of the day I am close to tears. I can't afford a lot of things as I'm a single parent and I spent my shoe budget on these, now I'm stuck with them. They are horribly tight in all the worst places, extremely narrow and they press down badly across the top. It's not a shoe size issue cuz if I sized up they'd be ridiculously long on me. I've worn size ten in every shoe I've worn my entire life and I've never experienced anything close to how horribly these fit a human foot. So thank you Vessi, I'm stuck in pain everyday until I can afford new shoes which won't be for awhile, I bought these because of how trustworthy your company seemed and how well you advertised. That was a mistake and I couldn't even get in contact with a human to help me. You are just another company that doesn't care about your customers, not really.

Respuesta de Vessi
Great rainproof products
When Vessi ran out of stock for item I ordered, they immediately gave me a prompt refund. As well, Vessi gave me a huge 40% discount on my next purchase. Great customer service as well as amazing rainproof shoes. Won't hesitate to purchase from Vessi again.

Respuesta de Vessi
I love Vessi
I love Vessi! This is my go to shoe especially living in Vancouver! They are comfortable, and definitely waterproof. Love em!!

Respuesta de Vessi
Great brand and customer service
Customer service is excellent and shipping is fast. The quality of the shoes is great (this is my second pair). Love this brand and wish there would be a store in our region.

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Vessis are my favorite shoes <3
I bought my Vessis in-store. The store was nicely laid out, and I was helped quickly. I bought my first pair of Vessis around two years ago, and I love them so much! They are my go-to shoes on any trip and for everyday wear. I bought the Pacific Sneaker in the Dune/Shore color, and they go so nicely with my outfits. They're also so comfortable! I also have a pair of Courtside Classics, which I think are more stylish, but the Pacific Sneaker is stylish and has more of a cushion - which is exactly what I wanted. I cannot recommend Vessis enough, genuinely. I've worn them on beaches and in the ocean - they actually are waterproof and really easy to clean, since I can just rinse them off. I love my Vessis. <3

Respuesta de Vessi
Amazing shoes!
Great selection of comfortable, fully-waterproof shoes. I have 4 pairs and love them all. Also have their gloves and jacket. Always quick delivery.

Respuesta de Vessi
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