I ordered the incorrect size and they manage to ship a new pair right away. After wearing a few months - the insole kept moving out. They were great at communicating and provided a solution quickly. I... Ver más
La empresa ha respondido
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I ordered the incorrect size and they manage to ship a new pair right away. After wearing a few months - the insole kept moving out. They were great at communicating and provided a solution quickly. I... Ver más
La empresa ha respondido
My second pair of Vessi shoes had a minor defect in the toe box. I was easily able to interact with the AI chat and describe my problem. Within two hours a real person emailed me back and confirmed... Ver más
Awful experience with this store. It has been more than 10 days, and my refund still hasn't been issued. I also ordered a pair of shoes 9 days ago, and they still haven't even shipped yet. Very disapp... Ver más
La empresa ha respondido
I first ordered a pair of vessi weekend shoes after I kept seeing sponsored adds from an Irish yourtuber I followed. Ironically once I had placed my order I then realized they're Canadian like me and... Ver más
La empresa ha respondido
1085 Homer St, V6B 2X5, Vancouver, Canadá
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 79% de las opiniones negativas
Suele responder en menos de 2 semanas
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Responsive and dealt with my concerns very quickly.

Respuesta de Vessi
Love that vessi is using 1/2 sizes now. My orders are delivered within a few days and I’m always pleased with the product.

Respuesta de Vessi
I’ll give two stars. First I ordered size 13 which is what I wear in all my US purchased shoes. These were small. About 1/4” small but enough to bunch up my big toes and cause my toenails to start rounding down. I decided to wear without socks and it helped but still not comfortable. Second they were waterproof for the first couple of times I walked in shallow streams to retrieve disc-golf discs. Then they started leaking within less than a month. Then I stepped on some Russian olive branches getting to my throwing position and a big thorn ran right through the bottom into my big toe. Bleeding and all. Shoes went into the garbage can last week after 3 months of use and probably 45 rounds of golf. Not comfortable and leaking. Will probably get some type of solid leather boot aka Chris Dickerson style, instead of spending big money on these again.

Respuesta de Vessi
I have many items from Vessi since I live in rainy Vancouver. My recent purchase is the Coastal Hoodie. I have worn it in the rain and it is waterproof. It is a nice weight and will likely be perfect for most of our fall to spring weather. I have worn it in the early Fall, and it is breathable. The Vessi brand is my go to for waterproof gear.

Respuesta de Vessi
I get immediate responses to my questions. I have personal follow-up since my first purchase, and when I got damage in my first shoe within the year, it was replaced immediately. I also had excellent customer service in person in the store when I visited Vancouver, and bought two more shoes!

Respuesta de Vessi
Ordering my vessi shoes was very easy. They were true to size, easy to put on, are very comfortable and definitely waterproof. I bought them for my 20 day trip to Ireland. I walked 193 kms in them and through lots of rainshowers and puddles. I even walked into the ocean a wee bit so I could feel the Atlantic Ocean. They never started to smell after all that moisture and walking. I machined washed them when I got home and they turned out great. They are now my dress runners here at home. Thank you Vessi! I definitely recommend these shoes

Respuesta de Vessi
Very customer focused, knowledgeable, enthusiastic staff, great quality product, wore the shoes for 2-weeks, absolutely no break-in period required.

Respuesta de Vessi
The product is of very high quality! The delivery comes in your expected time.

Respuesta de Vessi
Stylish holiday comfort.
Kept my feet warm and dry!

Respuesta de Vessi
This is the second pair of Vessi sneakers I’ve owned. I was happy with my first pair for almost a year, until one day they finally let water in. At that point, I said to myself that it's fine; even if they lasted a year, I'd still be satisfied.
I just received my new pair this morning and took them out for a thirty-minute walk. Unfortunately, I noticed that the heels were already scuffed after that very first use. That was very disappointing, considering how much they cost. I don't think I'll be buying them again.
**Update on my experience with Vessi
Here is part of the response I got from their Warranty team: "We have done a thorough investigation based on the documents you've provided us, and we’re very sorry to say that your shoes don’t meet the criteria within our warranty coverage." After that, they list what Vessi's Warranty covers. I suppose that makes sense: a replacement pair would likely get scuffed just as quickly, given the quality.
Still, I must admit I am very disappointed with this. The shoes retail for $140. My Brooks sneakers cost less than that, and I've been running in them for the past year almost every day for an hour. No scratches there. I even had them on this summer in the rain, and they held up just fine.
Based on my experience with Vessi, I guess the company is willing to charge a premium for shoes that scuff within the first thirty minutes of casual walking. I am firm in my decision not to ever buy them again.

Respuesta de Vessi
Had not heard of this company previously, but was looking for comfortable walking shoes and found that they are Canadian. Took advantage of a sale to purchase 2 pairs of shoes and could not be more pleased with my decision. Along with being water-proof, the shoes are comfortable to wear for long walks IMMEDIATELY. No break-in period at all.

Respuesta de Vessi
The fit is exactly right. I love that there are no seams to interfere with comfort. They are my new daily walking shoes, as well as my go anywhere sneakers. Have already gotten compliments on my shoes! because they are quite attractive especially in the unique 'tangerine' colour.
Well done Vessi!!

Respuesta de Vessi
The Vessi team was very helpful and efficient in processing my order, and I received my shoes within a week of placing the order. And the shoes are awesome to boot!

Respuesta de Vessi
Very Disappointed
These are the worst shoes I’ve ever bought. I wore them for a short walk on a slightly wet field — not soaked, just damp — and the shoes got wet almost instantly. On top of that, they stained badly and now look awful. For the price, I expected at least basic durability and water resistance. They’re definitely not worth the money. Save yourself the frustration and look elsewhere

Respuesta de Vessi
My Vessi runners were so comfy from the very first time I wore them…and that was for a long hike! I have worn them since on wet grass while watching a rugby game and found that they were, as advertised, waterproof! My feet stayed dry and cozy.

Respuesta de Vessi
Excellent and extremely comfortable waterproof running shoes. Easy to wear right from the box. The company had excellent communication during the purchase process and followup after the product was delivered.

Respuesta de Vessi
Full disclosure I haven't received my shoes yet. It has been over a month since I placed my order for two pairs of shoes. I reached out to vessi customer support to see if this was normal, if they were having issues I wasn't aware of, or if my package had maybe gotten lost. It happens I get it. I gave them all of he information they needed in their preliminary question sheet and then told them what the tracking number was telling me about my order (that it hadn't had any updates in 14 days). I was met with an AI response that only regurgitated the information I had already given it - super helpful. It just basically told me to wait, and didn't have anything else to say. I'm disgusted by this brands use of AI in order to deal with customer concerns, and also just disgusted by AI in general.

Respuesta de Vessi
I have been wearing Vessi’s for about three years. I live on Vancouver Island and our winters are very rainy. I walk my dog every day. These shoes have kept my feet dry over the years. Any concerns with the shoes have been quickly and satisfactorily rectified by the Vessi staff. I highly recommend this product.

Respuesta de Vessi
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