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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I ordered the incorrect size and they manage to ship a new pair right away. After wearing a few months - the insole kept moving out. They were great at communicating and provided a solution quickly. I... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My second pair of Vessi shoes had a minor defect in the toe box. I was easily able to interact with the AI chat and describe my problem. Within two hours a real person emailed me back and confirmed... Ver más

Valorada con 1 estrellas sobre 5

Awful experience with this store. It has been more than 10 days, and my refund still hasn't been issued. I also ordered a pair of shoes 9 days ago, and they still haven't even shipped yet. Very disapp... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I first ordered a pair of vessi weekend shoes after I kept seeing sponsored adds from an Irish yourtuber I followed. Ironically once I had placed my order I then realized they're Canadian like me and... Ver más

La empresa ha respondido

Información sobre la empresa


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 79% de las opiniones negativas

Suele responder en menos de 2 semanas

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3,6

Todas las opiniones

(4403)

153 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Love this product year round

Love that vessi is using 1/2 sizes now. My orders are delivered within a few days and I’m always pleased with the product.

17 de octubre de 2025
Opinión espontánea
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Respuesta de Vessi

We're so glad you found a pair that works for you! Thanks so much for the 5 stars 💙

Valorada con 2 estrellas sobre 5

I’ll give two stars

I’ll give two stars. First I ordered size 13 which is what I wear in all my US purchased shoes. These were small. About 1/4” small but enough to bunch up my big toes and cause my toenails to start rounding down. I decided to wear without socks and it helped but still not comfortable. Second they were waterproof for the first couple of times I walked in shallow streams to retrieve disc-golf discs. Then they started leaking within less than a month. Then I stepped on some Russian olive branches getting to my throwing position and a big thorn ran right through the bottom into my big toe. Bleeding and all. Shoes went into the garbage can last week after 3 months of use and probably 45 rounds of golf. Not comfortable and leaking. Will probably get some type of solid leather boot aka Chris Dickerson style, instead of spending big money on these again.

30 de septiembre de 2025
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

Hi Tate. I'm sorry to hear your Vessis didn't meet your expectations. Please reach out to us at support.us@vessi.com so we can learn more about what you're experiencing and if there's anything else we can help with.

Valorada con 5 estrellas sobre 5

Vessi is my savior in the rain!

I have many items from Vessi since I live in rainy Vancouver. My recent purchase is the Coastal Hoodie. I have worn it in the rain and it is waterproof. It is a nice weight and will likely be perfect for most of our fall to spring weather. I have worn it in the early Fall, and it is breathable. The Vessi brand is my go to for waterproof gear.

6 de octubre de 2025
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

💙 Thank you for the continued support, Joanna! Definitely can't wait to see you rocking the new coastal hoodie during a rainy fall day ⛈

Valorada con 5 estrellas sobre 5

Excellent customer service.

I get immediate responses to my questions. I have personal follow-up since my first purchase, and when I got damage in my first shoe within the year, it was replaced immediately. I also had excellent customer service in person in the store when I visited Vancouver, and bought two more shoes!

6 de septiembre de 2025
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

Thank you so much for the kind words! We're always happy to help when we can :)

Valorada con 5 estrellas sobre 5

What a great shoe!

Ordering my vessi shoes was very easy. They were true to size, easy to put on, are very comfortable and definitely waterproof. I bought them for my 20 day trip to Ireland. I walked 193 kms in them and through lots of rainshowers and puddles. I even walked into the ocean a wee bit so I could feel the Atlantic Ocean. They never started to smell after all that moisture and walking. I machined washed them when I got home and they turned out great. They are now my dress runners here at home. Thank you Vessi! I definitely recommend these shoes

28 de septiembre de 2025
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

We're so happy to hear that your Vessis were the perfect travel companion! Thank you for such a lovely review 💙

Valorada con 5 estrellas sobre 5

Very customer focused

Very customer focused, knowledgeable, enthusiastic staff, great quality product, wore the shoes for 2-weeks, absolutely no break-in period required.

25 de septiembre de 2025
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

We aim to please! Thank you so much for the 5 stars 💙

Valorada con 1 estrellas sobre 5

Poor Quality

This is the second pair of Vessi sneakers I’ve owned. I was happy with my first pair for almost a year, until one day they finally let water in. At that point, I said to myself that it's fine; even if they lasted a year, I'd still be satisfied.

I just received my new pair this morning and took them out for a thirty-minute walk. Unfortunately, I noticed that the heels were already scuffed after that very first use. That was very disappointing, considering how much they cost. I don't think I'll be buying them again.

**Update on my experience with Vessi
Here is part of the response I got from their Warranty team: "We have done a thorough investigation based on the documents you've provided us, and we’re very sorry to say that your shoes don’t meet the criteria within our warranty coverage." After that, they list what Vessi's Warranty covers. I suppose that makes sense: a replacement pair would likely get scuffed just as quickly, given the quality.
Still, I must admit I am very disappointed with this. The shoes retail for $140. My Brooks sneakers cost less than that, and I've been running in them for the past year almost every day for an hour. No scratches there. I even had them on this summer in the rain, and they held up just fine.
Based on my experience with Vessi, I guess the company is willing to charge a premium for shoes that scuff within the first thirty minutes of casual walking. I am firm in my decision not to ever buy them again.

19 de septiembre de 2025
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

Hi Olja. I'm sorry to hear your Vessis aren't meeting your expectations. Please reach out to us at support.us@vessi.com so we can learn more about what you're experiencing.

Valorada con 5 estrellas sobre 5

Lightweight and very comfortable.

Had not heard of this company previously, but was looking for comfortable walking shoes and found that they are Canadian. Took advantage of a sale to purchase 2 pairs of shoes and could not be more pleased with my decision. Along with being water-proof, the shoes are comfortable to wear for long walks IMMEDIATELY. No break-in period at all.

7 de septiembre de 2025
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

Wow, 5 stars! Thank you so much for the kind words. We're glad you made that decision and that you're loving your new Vessis! 🩵

Valorada con 5 estrellas sobre 5

Wonderful shoes designed in Canada

The fit is exactly right. I love that there are no seams to interfere with comfort. They are my new daily walking shoes, as well as my go anywhere sneakers. Have already gotten compliments on my shoes! because they are quite attractive especially in the unique 'tangerine' colour.
Well done Vessi!!

19 de septiembre de 2025
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

Thanks for such a lovely review! We're so glad to hear your new Vessis are a hit! 🩵

Valorada con 5 estrellas sobre 5

Would recommend

The Vessi team was very helpful and efficient in processing my order, and I received my shoes within a week of placing the order. And the shoes are awesome to boot!

11 de septiembre de 2025
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

Thank you so much for the 5 stars! We're so happy to hear you're loving your new Vessis! 🩵

Valorada con 1 estrellas sobre 5

Very Disappointed

Very Disappointed
These are the worst shoes I’ve ever bought. I wore them for a short walk on a slightly wet field — not soaked, just damp — and the shoes got wet almost instantly. On top of that, they stained badly and now look awful. For the price, I expected at least basic durability and water resistance. They’re definitely not worth the money. Save yourself the frustration and look elsewhere

19 de septiembre de 2025
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

Hi Marjan. Thanks for reaching out! We're sorry to hear that about your Vessis. Our Warranty team would certainly like to learn more about what you're experiencing to see if there's anything we can do to help. Please don't hesitate to reach out to them by completing our interactive defect claims form at your earliest convenience. https://ca.vessi.com/pages/warranty

Valorada con 5 estrellas sobre 5

Vessi’s live up to their billing!

My Vessi runners were so comfy from the very first time I wore them…and that was for a long hike! I have worn them since on wet grass while watching a rugby game and found that they were, as advertised, waterproof! My feet stayed dry and cozy.

4 de septiembre de 2025
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

Hi there! Thank you so much for your kind words. We're so glad to hear that you're enjoying your Vessis! 💙

Valorada con 5 estrellas sobre 5

Vessi shoes are extremely comfortable

Excellent and extremely comfortable waterproof running shoes. Easy to wear right from the box. The company had excellent communication during the purchase process and followup after the product was delivered.

18 de septiembre de 2025
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

Hey there! We're very happy to hear you had such a positive experience ordering your Vessis! Thanks so much for the kind words, it means the world hearing we're doing well. 💙

Valorada con 1 estrellas sobre 5

AI Slop

Full disclosure I haven't received my shoes yet. It has been over a month since I placed my order for two pairs of shoes. I reached out to vessi customer support to see if this was normal, if they were having issues I wasn't aware of, or if my package had maybe gotten lost. It happens I get it. I gave them all of he information they needed in their preliminary question sheet and then told them what the tracking number was telling me about my order (that it hadn't had any updates in 14 days). I was met with an AI response that only regurgitated the information I had already given it - super helpful. It just basically told me to wait, and didn't have anything else to say. I'm disgusted by this brands use of AI in order to deal with customer concerns, and also just disgusted by AI in general.

10 de septiembre de 2025
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

Hi Mak. We're sorry to hear that your order hasn't arrived to you safely. Please reach out to us at support.us@vessi.com so we can better assist you with this matter.

Valorada con 5 estrellas sobre 5

Highly recommend

I have been wearing Vessi’s for about three years. I live on Vancouver Island and our winters are very rainy. I walk my dog every day. These shoes have kept my feet dry over the years. Any concerns with the shoes have been quickly and satisfactorily rectified by the Vessi staff. I highly recommend this product.

5 de septiembre de 2025
Opinión espontánea
Logotipo de Vessi

Respuesta de Vessi

Hi RoseAnne. Thank you for taking the time to share your thoughts about your Vessis, and for saying such kind words in your review! On behalf of the whole team, thank you so much for your support, and we'll keep working hard on making cool innovative products for our customers!

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