VetChat Opiniones 

137
•
TrustScore: 4.5 sobre 5

4,4

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Valorada con 2 estrellas sobre 5

Couldn't provide medication for assisting with dog with anxiety having nails cut. Essentially I paid $60 for guidance on how to cut dog's nail - all of which is easily searched online anyway. Oth... Ver más

Valorada con 5 estrellas sobre 5

My Moodle has airway sensitivity and I was given some cough syrup to help, I administered it at night and she started making choking and coughing sounds. I got very concerned and called, it took onl... Ver más

Valorada con 5 estrellas sobre 5

I had some late-night concerns for my 10-month-old female dachshund who had gotten desexed 4 days prior and was experiencing some swelling. I called VetChat and was connected with a helpful and fr... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My mischievous 2 year old Golden Retriever Maeve, ate some lily stamens out of the compost bucket in the evening so I rang VetChat for advice. Dr Lucy was so lovely and reassuring ,gave great advice a... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Veterinario/a

Escrito por la empresa

Our small group of online Vets are here to be there in your world and to work with your local Vet too. We know that even the littlest sign of sickness can feel like an emergency, which is why we help you diffuse the situation sooner. We listen closely while you chat, then work together with you to get to the bottom of what’s happening using photos and videos. We turn Vet consultations into real conversations and clear, actionable care 24/7. This is exactly why we exist: to make trusted, credible Vet care easier to access for all pets and carers, as soon as you need it.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

137 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 66% de las opiniones negativas

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4,4

Todas las opiniones

(137)

16 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, what a great addition to our pet insurance. Very grateful!!

6 de octubre de 2024
Opinión espontánea
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Respuesta de VetChat

Happy to help any time ❤️

Valorada con 5 estrellas sobre 5

Great service with the Dr online

Great service with the Dr online, it’s an awesome idea especially for after hours appointments instead of spending $100’s of dollars in emergency.

1 de octubre de 2024
Opinión espontánea
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Respuesta de VetChat

Glad we could help you when you needed us most ❤️

Valorada con 5 estrellas sobre 5

I’ve used Vetchat

I’ve used Vetchat, the online veterinary service, several times, and each experience has been exceptional. Most recently, when my mini dachshund Rocky accidentally ingested grapes from the backyard (which are toxic to dogs), the online vet immediately provided the crucial support and guidance I needed. Thanks to their quick response, I was able to bring Rocky straight to the nearest vet hospital. To top it off, Vetchat followed up the next day to check on Rocky’s condition, showing genuine care and concern. Their service is fantastic—professional, compassionate, and responsive. I highly recommend Vetchat to any pet owner!

1 de octubre de 2024
Opinión espontánea
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Respuesta de VetChat

So glad we could help Rocky when he needed us most ❤️

Valorada con 5 estrellas sobre 5

My puppy got her 2nd vaccination and…

My puppy got her 2nd vaccination and she started to develop flu like symptoms 2 days after that. She was very congested and being a first time dog guardian I was extremely worried. It was the weekend and our vet clinic was closed. I decided to use VetChat to ask a veterinarian if I needed to take my puppy to emergency. I got a reply under 5 minutes and got the reassurance that my puppy was only having a mild reaction to the vaccine.
She got better within a couple of days.

29 de septiembre de 2024
Opinión espontánea
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Respuesta de VetChat

Thank you for your feedback Elizabeth happy to help anytime ❤️

Valorada con 5 estrellas sobre 5

Sunday saviour

when your lab gets injured on a Sunday on a long weekend you tend to panic and worry however contacting Vet Check soon put my fears at ease and offered a simple process which thankfully worked for my boy. All good and then they even checked in the next day.
May not match an actual visit but it is as close as you can get especially with the video link.

29 de septiembre de 2024
Opinión espontánea
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Respuesta de VetChat

Thank you so much for your feedback Mark ❤️

Valorada con 5 estrellas sobre 5

Great help!!

Great help! Made me feel a lot better and helped with everything I needed. Recommend

26 de septiembre de 2024
Opinión espontánea
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Respuesta de VetChat

Thank you so much for your feedback ❤️

Valorada con 5 estrellas sobre 5

Great service

Wasted a lot of money on vet clinics and they never explained to me properly what needs to be done. Until I contacted VetChat and the vets were very considerate and provided the right and full information. Great service... thanks!

25 de enero de 2024
Opinión espontánea
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Respuesta de VetChat

Here anytime you need us ❤️

Valorada con 5 estrellas sobre 5

Highly Recommend

Dr. Emma is an absolute treasure and was so warm and caring with my online consult, concerning my fur baby. Highly recommend VetChat. They go above and beyond.. Thank you guys!

19 de septiembre de 2024
Opinión espontánea
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Respuesta de VetChat

Thank you so much for your feedback Sammy ❤️

Valorada con 5 estrellas sobre 5

What a great service….late evening and…

What a great service….late evening and feeling apprehensive about night time and my sick dog…..such a great quick response time. Really impressed. Excellent advice delivered in a lovely manner….my wee spoodle Molly is a much happier princess today….thanks so much. We won’t hesitate to call again!

15 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Must have service

Excellent prompt, thorough service. It is a must have if you can't get to a vet and you need some advice. A very friendly vet ran me through everything that needed to be checked to make sure my little pup was gonna be ok. :)

4 de septiembre de 2024
Opinión espontánea
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Respuesta de VetChat

Thank you so much for your feedback Michael!

Valorada con 5 estrellas sobre 5

Understanding and knowledgeable vets

The VetChat vet I spoke to was very thorough in their online consultation, asked relevant questions and their recommendations were very thoughtful and helpful. It gave me peace of mind and I was able to make an informed decision for the next step in my pet’s care.

1 de septiembre de 2024
Opinión espontánea
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Respuesta de VetChat

So glad you found our services helpful :)

Valorada con 1 estrellas sobre 5

VetChat only provides guidance

VetChat only provides guidance, although you are talking with a vet they cannot prescribe ANY medication. So their service is basically information only. The small print states this but nowhere on the main body of the website do they disclose that you are just talking to a vet for advice. Don't waste your money.

1 de septiembre de 2024
Opinión espontánea
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Respuesta de VetChat

Hi Greg,
Thank you for sharing your feedback. We appreciate you taking the time to describe your experience with VetChat.
We’d like to clarify that, as outlined on our website, our vets do not regularly prescribe medications due to current Australian regulations. This information is provided clearly before any payment details are entered to ensure transparency about our services.
VetChat is designed to give you 24/7 access to veterinary advice, helping you determine the best course of action for your pet—whether care can be managed at home or if an in-person appointment is needed, and with what level of urgency.
In your case, our vets were able to suggest home management options to keep your pet comfortable until you could obtain a prescription from your local clinic.
We're committed to providing valuable support to pet owners and hope this clarifies the scope of our services. If you have any further questions or concerns, please don’t hesitate to reach out.
Thank you,
The VetChat Team

Valorada con 5 estrellas sobre 5

The response time was excellent.

We were worried about a rash that had developed on our 12 week old puppy. We contacted VetChat and they responded within a very short space of time. We followed their advice and took our puppy to the local Vet who diagnosed an infection which if left untreated could have been serious. The VetChat service gave us great peace of mind.

23 de agosto de 2024
Opinión espontánea
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Respuesta de VetChat

So glad you found us helpful Les ❤️

Valorada con 5 estrellas sobre 5

My experience was great

My experience was great because there was a real vet there past regular hours with me in a place an hour from vets at any time. I was able to share what was going on with my dog and present pictures. In turn the vet looked at them, asked questions and gave me good answers and advised what to do. She also wanted followup and I knew she really cared about me and my companion dog.

19 de agosto de 2024
Opinión espontánea
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Respuesta de VetChat

So happy to hear Charlene- please do reach out to us anytime our Vets are always waiting to help ❤️

Valorada con 5 estrellas sobre 5

First but not last use of VetChat

This was our first opportunity to use VetChat and it was a great experience. The service was responsive (little or no waiting time) and informative (the Vet did her research on the item that our dog managed to eat) and then stayed in touch, checking up on her condition

27 de julio de 2024
Opinión espontánea
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Respuesta de VetChat

Thank you for your kind words! We're thrilled to hear that your first experience with VetChat was a positive one. Our vets are dedicated to providing prompt and thorough care, and we're glad we could be there for you and your pup. 🐾

Valorada con 5 estrellas sobre 5

I have used vet chat many times

I have used vet chat many times, fast, efficient, professional advice. Have put my concerns to rest and also assured myself my dog will be required to go to vet.

22 de julio de 2024
Opinión espontánea
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Respuesta de VetChat

Thank you for trusting VetChat time and time again! We're glad to provide you with fast, efficient, and professional advice that brings peace of mind. We're always here to support you and your dog! 🐶💙

Valorada con 5 estrellas sobre 5

Fantastic service

Our enquiry was answered quickly, professional advice delivered by chat and then followed up with a email with transcript. Followed up next day by a email checking in to check on our fur baby.
Well done

16 de julio de 2024
Opinión espontánea
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Respuesta de VetChat

Thank you for your kind words! We're happy to hear that our quick response, professional advice, and follow-up helped you and your fur baby. We're here to support you every step of the way! 🐾✨

Valorada con 5 estrellas sobre 5

A great service

A great service. The vet was calm, helpful and very reassuring. She saved me hundreds of dollars because otherwise I would have had to go to the emergency hospital. Thank you.

14 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Instant advice

Having a vet to speak to when my puppy chewed up a AA battery was very reassuring. She was very helpful and confirmed that my dog needed to attend the after hours clinic. Luckily the battery was very old and my dog my a full recovery.

11 de julio de 2024
Opinión espontánea
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Respuesta de VetChat

We're glad we could be there for you when your puppy needed it most! Having a vet to talk to in those stressful moments makes all the difference. We're so happy to hear your pup made a full recovery! 🐾💚

Valorada con 5 estrellas sobre 5

VetChat for all pet owners!

Have used this service as part of my pet's health insurance and cannot rate high enough. Dr Lucy Crane and all the vets are super helpful and experienced - VetChat is highly recommended for the health and safety of your furry friends!!

30 de junio de 2024
Opinión espontánea
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Respuesta de VetChat

Thank you for your kind words about Dr. Lucy and our team- we are here for you whenever you need us 🐾

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