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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

I ordered and received the hat, however, it took quite a long time to get here and instead of saying NAVY, it was emblazoned with ARMY. I have sent a couple of e-mails in hopes of getting it replaced... Ver más

Valorada con 5 estrellas sobre 5

Good looking hat. A bit pricey for a retiree especially for an item made overseas. No issues with fit or quality as mentioned in some reviews. I would’ve preferred “Retired” rather than “Veteran” but... Ver más

Valorada con 1 estrellas sobre 5

Wrong color hat was recieved. Vinci in Customer Service refuses to admit they made a mistake and just fix the problem. Countless emails going back and forth. I looked into the company, not sure the... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

I received my order in about three weeks. Quality was ok but the word “Retired” was missing from the cap bill. I notified Veteran Stitch and customer service said they would get right on it and get... Ver más

Información sobre la empresa

  1. Tienda de sombreros

Escrito por la empresa

VeteranStitch is a veteran-owned company that sells embroidered hats with uniquely designed insignias honoring our military heroes. We're committed to providing high-quality products and excellent customer service, and we hope to bring pride and recognition into the lives of all who shop with us. Our mission is to make it easy for veterans to showcase their service through beautiful and inspiring designs. We want to help people embrace and celebrate their military journey, and we believe that our products can play a big role in accomplishing that goal. Thank you for considering us!


Información de contacto

2,8

Medio

TrustScore: 3 sobre 5

84 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 44% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

Never received my order or refund

Never received my order or refund. Company is a ghost business for Chinese based operation.

25 de agosto de 2025
Opinión espontánea
Logotipo de Veteranstitch

Respuesta de Veteranstitch

I’m really sorry to hear about your experience. Just to clarify, we’re not a ghost company and none of our products are made in China — all of our embroidery is done in Vietnam, then shipped through our Dallas, TX hub into USPS.

It sounds like your order ran into a shipping issue, and I want to get this fixed for you. Could you please contact us directly at support@veteranstitch.com
with your order number? I’ll personally review it and make sure you either receive your order or a proper resolution.

Thank you for bringing this to our attention.

Valorada con 4 estrellas sobre 5

Hat design

The design of the hat is what caught my attetion. Well madel

18 de agosto de 2025
Opinión espontánea
Logotipo de Veteranstitch

Respuesta de Veteranstitch

Thank you, David — glad the design caught your eye! We’ll keep working to make sure every detail matches expectations even better.

Valorada con 5 estrellas sobre 5

I saw the ad on YouTube and to be…

I saw the ad on YouTube and to be honest I never order anything from there. So I took a chance clicked on the ad and it took me to the verterán stitch site. Ordering was very easy. I added what I wanted and made the purchase. But what impressed me is that I saw an error on my order. I sent an email and they responded immediately to make sure my order was correct. I was very happy with my purchase. The stitching is excellent. I will be looking at other items for further purchase.

12 de agosto de 2025
Opinión espontánea
Logotipo de Veteranstitch

Respuesta de Veteranstitch

We appreciate your kind words, Jorge. Thank you for noticing our quick response on your order — we’ll be here for your next one anytime!

Valorada con 1 estrellas sobre 5

An absolute scam do not buy

An absolute scam do not buy, followed their directions they put patches on not embroidered into the hat! Hat was shipped in a paper mailer crushed when it got here. I repeat this is a scam! Veterans beware. They told me they would redo the hat, never heard from him again

1 de agosto de 2025
Opinión espontánea
Logotipo de Veteranstitch

Respuesta de Veteranstitch

We’re sorry to hear about your experience, but we are not a scam — all our products are made to order and we always stand by them. If your hat arrived crushed or not as expected, please reach out again at support@veteranstitch.com
with your order number. We’ll make sure it’s fixed.

Valorada con 1 estrellas sobre 5

Bad quality of stitches

Bad quality of stitches, the hat itself is low quality and I received an additional hat that was not mine but belongs to another veteran. I wrote an email to return it and I never received any response from the company. No phone number to contact and the email for support doesn't have to many options. I do not recommend purchasing any items from this company.

7 de agosto de 2025
Opinión espontánea
Logotipo de Veteranstitch

Respuesta de Veteranstitch

We’re very sorry to hear about your experience. Receiving the wrong item and not getting a reply is not acceptable, and we want to make this right. We respond to all support emails, but it’s possible your message didn’t reach us.

Please contact us again at support@veteranstitch.com
with your order number, and we’ll fix both the quality issue and the extra hat you received. We stand by our products and want to resolve this properly.

Valorada con 1 estrellas sobre 5

Poor quality …

Received my caps today and I am disappointed with the quality of the stitches. My retired cap have senior chief anchors and not master chief. My veteran cap have the wrong color anchors and they don't look like anchors. Very poor quality products.

20 de agosto de 2025
Opinión espontánea
Logotipo de Veteranstitch

Respuesta de Veteranstitch

We’re very sorry to hear this. The wrong insignia and stitch quality are not acceptable, and this isn’t the standard we aim to deliver. If you can please contact us at support@veteranstitch.com
with your order number, we’ll arrange a proper remake with the correct anchors and improved stitching.

We stand by our work and want to make sure you receive caps you can wear with pride.

Valorada con 5 estrellas sobre 5

The hat is great

The hat is great, looks really good and on time.....

20 de agosto de 2025
Opinión espontánea
Logotipo de Veteranstitch

Respuesta de Veteranstitch

Thanks, Terry! Great to know your hat looks good and arrived on time.

Valorada con 1 estrellas sobre 5

Garbage company

Garbage company, with garbage products do not loose you money to them

16 de agosto de 2025
Opinión espontánea
Logotipo de Veteranstitch

Respuesta de Veteranstitch

We’re sorry you feel this way. We’re not a scam — every cap is custom-made and we always stand by our products. If there’s an issue with your order, please reach out to support@veteranstitch.com
with your details so we can fix it for you.

Valorada con 4 estrellas sobre 5

The hat is great

The hat is great. The problem is they made it an officers hat by adding the scrambled eggs on the brim. I was enlisted.

15 de agosto de 2025
Opinión espontánea
Logotipo de Veteranstitch

Respuesta de Veteranstitch

Sorry about the mix-up on the scrambled eggs, Raymond. Thanks for still appreciating the hat overall — we’ll double-check those details better going forward.

Valorada con 1 estrellas sobre 5

Received the wrong color hat

Received the wrong color hat. I was in the Navy and was sent a red hat which everyone knows is a Marine color. Also, in the ad it shows receiving the hat in a box. Mine came in a plastic sack stuffed in my mail box. It was quite wrinkled.

11 de agosto de 2025
Opinión espontánea
Logotipo de Veteranstitch

Respuesta de Veteranstitch

We’re sorry about your experience. The wrong color should not have happened, and we’ll be glad to correct it. Please email us at support@veteranstitch.com
with your order number so we can send you the correct Navy hat.

As for packaging — we normally use protective mailers to keep shipping costs reasonable, but your hat should not have arrived wrinkled. We’ll make sure it’s fixed.

Valorada con 5 estrellas sobre 5

I received my new cover (hat) a few…

I received my new cover (hat) a few days ago and I am very happy with it! It is well made and fits very well! I was born a Marine on February 29, 1969 at MCRD San Diego! I will wear this cover proudly everyday!

5 de agosto de 2025
Opinión espontánea
Logotipo de Veteranstitch

Respuesta de Veteranstitch

Thank you, Robert! Your Marine pride inspires us. We’re honored to know you’ll be wearing your cover proudly every day.

Valorada con 1 estrellas sobre 5

Wrong color hat, VERY POOR customer Service

Wrong color hat was recieved. Vinci in Customer Service refuses to admit they made a mistake and just fix the problem. Countless emails going back and forth. I looked into the company, not sure the Veteran Owner Danny is a real guy. They do not publish their company structure anywhere and have multiple hat companies from the same address in Wyoming. Take your business elswhere!

30 de julio de 2025
Opinión espontánea
Logotipo de Veteranstitch

Respuesta de Veteranstitch

We’re sorry to hear about your experience. We never refuse to fix mistakes — every order issue is reviewed and corrected, whether it’s a wrong color or a stitching error. If your hat came in the wrong color, please contact us again at support@veteranstitch.com
with your order number so we can get the correct one to you.

For clarity: VeteranStitch is based in Wyoming with fulfillment through Dallas, TX. All embroidery is done in Vietnam, not China, and every cap is made to order.

We stand by our work and always aim to make things right for our customers.

Valorada con 4 estrellas sobre 5

keeping me informed .

keeping me informed all along the way.
Knowing when it should arrive.
Looks great

11 de agosto de 2025
Opinión espontánea
Logotipo de Veteranstitch

Respuesta de Veteranstitch

Thanks, William — glad we kept you informed and that the hat looks great!

Valorada con 4 estrellas sobre 5

FirstTimer

I went back and checked my order, and I am almost sure that I had ordered the hat in Navy Blue, and I was sent a RED one. Also, the order follow-up texts, emails, etc were appreciated but a bit over the top. Also, I got the message about the hat being on its way after I received the hat. Not a big deal, I will keep and wear the RED hat proudly, but check your records and see what you have!

7 de agosto de 2025
Opinión espontánea
Logotipo de Veteranstitch

Respuesta de Veteranstitch

Thank you, Kenneth. We’ll review our records to make sure color selections are clearer going forward. Appreciate your understanding and feedback!

Valorada con 5 estrellas sobre 5

Veteran Hat

Ordered a hat for my son who served in the Navy. He loved it. He said it was the best Veteran hat he ever saw.

1 de agosto de 2025
Opinión espontánea
Logotipo de Veteranstitch

Respuesta de Veteranstitch

That’s wonderful to hear, Donna! We’re honored your son loved the hat — please thank him for his service from all of us.

Valorada con 5 estrellas sobre 5

Worn With Pride!

Good looking hat. A bit pricey for a retiree especially for an item made overseas. No issues with fit or quality as mentioned in some reviews. I would’ve preferred “Retired” rather than “Veteran” but I do get a lot of “thank you for your service” comments when wearing it. Fits me well, no issues with comfort. Maybe consider a “summer” version because it gets hot due to the heavy material.

5 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Helps me show my love for our country

I figured it would take a few days for my custom hat to be made which it did. I really appreciated all the e-mail updates on where my hat was in the process. I wasn't left out of the time line. And my hat arrived 2 weeks early! I didn't expect my hat until early August, but it came in the mail 7/15/25.

26 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

USMC 250th Anniversary Hat Discomfort

I ordered and received a USMC 250th anniversary hat with my name and rank embroidered on the side. I like the embroidery; the price was fine; and the delivery time was fine also; but the comfort is poor. There is not enough cushion in the front rim of the hat to compare to the front vertical seam and the embroidered logo on the inside. The logo and seam press against my forehead and cause discomfort. I have to use tissues for additional padding. I won't be buying another.

16 de julio de 2025
Opinión espontánea
Logotipo de Veteranstitch

Respuesta de Veteranstitch

Thank you for sharing your honest feedback. We’re glad you liked the embroidery, price, and delivery, but we’re very sorry the comfort didn’t meet your expectations. Your point about the padding and seam pressure is valuable — we’ll pass this along to our production team to see how we can improve the inner structure for future caps.

We appreciate you giving us a try and hope we can serve you better next time.

Valorada con 5 estrellas sobre 5

Good Value, Price and Options

While I was somewhat aware of the length of time from payment to actual delivery, I can't leave a negative review based upon my anticipation for this gift to a fellow veteran.
I received many updates on the progress from Danny and it was worthwhile for the wait when my veteran friend called to say that it was the best military, personalized apparel he has ever received!
The price, the value and the many choices to express one's patriotism made it all worth the wait. Thank You.

5 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor workmanship in embroidery and cheap hats

I waited several weeks for two hats and received emails stating that it was taking longer to "ensure quality ". I got the hats, and they were poor quality, crooked logos with poor embroidery. the hats were cheap in nature as well. Spending $30 a hat and getting what was sent was disappointing. I sent an email, also got on your Facebook page and received nothing. I asked to have my money returned and take these hats back but of course there has been no response.

2 de julio de 2025
Opinión espontánea
Logotipo de Veteranstitch

Respuesta de Veteranstitch

We’re very sorry to hear about this experience. Crooked embroidery and poor-quality hats are not acceptable, and waiting weeks only to be disappointed isn’t what we want for our customers.

We do respond to all support messages, so if you didn’t hear back it may not have reached us. Please contact us again at support@veteranstitch.com
with your order number, and we’ll work on a proper solution for you.

We stand by our products and don’t want to leave any veteran dissatisfied.

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