I ordered and received the hat, however, it took quite a long time to get here and instead of saying NAVY, it was emblazoned with ARMY. I have sent a couple of e-mails in hopes of getting it replaced... Ver más
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Consulta las opiniones de los clientes
Good looking hat. A bit pricey for a retiree especially for an item made overseas. No issues with fit or quality as mentioned in some reviews. I would’ve preferred “Retired” rather than “Veteran” but... Ver más
Wrong color hat was recieved. Vinci in Customer Service refuses to admit they made a mistake and just fix the problem. Countless emails going back and forth. I looked into the company, not sure the... Ver más
La empresa ha respondido
I received my order in about three weeks. Quality was ok but the word “Retired” was missing from the cap bill. I notified Veteran Stitch and customer service said they would get right on it and get... Ver más
Información sobre la empresa
Escrito por la empresa
VeteranStitch is a veteran-owned company that sells embroidered hats with uniquely designed insignias honoring our military heroes. We're committed to providing high-quality products and excellent customer service, and we hope to bring pride and recognition into the lives of all who shop with us. Our mission is to make it easy for veterans to showcase their service through beautiful and inspiring designs. We want to help people embrace and celebrate their military journey, and we believe that our products can play a big role in accomplishing that goal. Thank you for considering us!
Información de contacto
Estados Unidos
- support@veteranstitch.com
- veteranstitch.com
Ha contestado el 44% de las opiniones negativas
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The hat is great looking
The hat is great looking. Good design. But, the front center stitched seam is so big and high it left a red spot on my forehead after just an hour of wearing it. I'm having to make my own sweatband inside the front of the hat to pad the seam so that I can wear it.
My cap took way to long to reach me
My cap took way to long to reach me. The cap itself was thin and flimsy but the stitching was excellent. The updates were excellent. Overall not a bad cap.
Satisfied with purchase
Took a little longer than what I had expected. The hat arrived when still getting e-mails that it "was on the way soon" The hat is of good quality, the stitching seems OK. Overall I've gotten good feedback from others. I'm happy with the purchase.
I love the design but the hat fails…
I love the design but the hat fails miserably. It looks more like a farmers hat than a baseball cap. The two stiff front panels are too flat off of the brim and have a collapsing fold on each side down just above the brim. The four back panels are exceedingly crumpled. Money wasted. I will not be wearing this hat or ordering anything else from Veteranstitch.

Respuesta de Veteranstitch
Follow up
I have been contacted by Danny and Vinni, both say they want to make it right but have not reached back out to rectify the situation. They make it sound like I'm asking for a lot. All of asked is for the hats I have to be remade like the pictures of the demos you promote. Both my hats have issues with alignment and centering. I supplied photos and still no one has taken care of this for me. Im not happy with mainly the Red had I received. The black one is OK. Not great. I get told that I am not buying 150 dollar hats. No I'm not. Nor would I.. would like to share my expectations to be minimum of what you demo. I was impressed in the beginning with the level of communication. Now that I'm trying to get it fixed there is not that same level of communication. Sad because while I'm not buying 150 dollar hats that I work hard for my money and had expectations of what I spend it on. I would gladly send these hats back for a refund or you as a company step up and take care of me as a customer. Hope you had a great memorial day. God Bless
If I could give you a lower star score…
If I could give you a lower star score it would be -20
The hats I got look like crap the EGA is the worse embroidery work I’ve seen!
I mean absolutely unacceptable!
If communicated with you about the quality of your cheap product got very little response.
Don’t waste your money or your time with anything they offer!
I am sure you are not a licensed to even use the EGA!
Poor quality …
Stitching was so small you have to walk within a foot to read it and the quality of the cap/hat itself is poor at best.....just plain terrible

Respuesta de Veteranstitch
The order was fulfilled in a timely…
The order was fulfilled in a timely manner. The quality is great. The hat will be an advertisement to especially remember our deployed troops. God bless all of our troops as well as all of my fellow veterans.
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Respuesta de Veteranstitch
I got my hat quickly and it is great
I got my hat quickly and it is great. I get comments thanking me for my service.

Respuesta de Veteranstitch
Very nice, high quality hat!
It took a while for my hat to arrive but it was worth the wait! Very well made and the stitching is well done. I'm very happy with my hat! Thank you! Carl

Respuesta de Veteranstitch
Hat did not have enough adjustment
Hat did not have enough adjustment for my head. Did not like their logo on the back of the hat. Hat was not directly embroidered, they embroidered a patch and sewed that on. Hat was shipped from Viet Nam and took a good deal of time to be delivered. All in all, not a great experience. Vendor subsequently offered me a replacement hat but took back the offer a few days later. I would approach with caution...

Respuesta de Veteranstitch
My New Hats
I ordered hats that had a different emblem than shown on the Web Page but Veteran Stitch was able to use the emblem I wanted. Got the three hats yesterday and they look great!!!! Highly recommend Veteran Stitch.
Too bad I can't post a picture as I would like to shoe 'em off!!!!

Respuesta de Veteranstitch
Great hat
Hat arrived and is great. Embroidery was perfect and he's loving his hat. Great compliments on the service and updates on time-line. I'd recommend to anyone looking for a gift for their soldier.
An outstanding experience with Veteran Stitch
An overall outstanding experience with Veteran Stitch. Ordered the BOGO, one cap for my time in the Corps and one cap to cover my time in the Navy. The embroidery on both hats is superb. These are now my favored attired when wearing my Veteran apparel.

Respuesta de Veteranstitch
The hat is "ok" but I was disappointed…
The hat is "ok" but I was disappointed that it didn't match the picture on the page that I ordered from. Would have liked it better like the original.

Respuesta de Veteranstitch
Nicely styled caps
I really liked the design of these caps. The embroidery was excellent and the crown was high enough to look right. A lot of my other USMC caps have been either a wool blend or mesh and these seem to fit right between the too and are adjustable for comfort. I had mentioned Veteranstitch to several of my veteran friends and have since been able to show them and they have seemed impressed. Keep up the good work and thanks for some good quality products.

Respuesta de Veteranstitch

Respuesta de Veteranstitch
Nice hat poor business practices, Won't buy again.
The hat I received was perfect. They were offering a BOGO at the time but I only received one hat. Come to find out you had to order two hats. The instructions were deceiving and my order page said that the second hat was accounted for. Bait and switch to the max. I hate it when a veteran takes advantage of fellow veterans. I won't be purchasing there again. OH, by the way they did offer me the second (free) hat for a discounted price. Fool me once......

Respuesta de Veteranstitch
The embroidery changes everything
The embroidery changes everything. I have two other veteran caps that I wear, and this one is the best. The quality is much higher, and the embroidery gives a really professional look.

Respuesta de Veteranstitch
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