Vetster Opiniones 

2961
•
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The experience was great, the vet we saw was kind and gave us great medical treatment for our pug and will even be doing a follow up in a few weeks.

Valorada con 5 estrellas sobre 5

We appreciate the convenience of being able to contact a vet during the weekends! It takes a lot of stress off of us!

Valorada con 5 estrellas sobre 5

Vetster is an amazing service and Dr. James is a wonderful vet!!! My cat had a medical need that required immediate assessment...I was able to book a same day appointment, sign up for Vetster, and fil... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Michelle was very helpful and explained to us simply what might be happening with Luna and we have a plan to work on getting her better. I highly recommend her.

La empresa ha respondido

Información sobre la empresa

  1. Veterinario/a
  2. también en la categoría
  3. Farmacia veterinaria
  4. Hospital veterinario
  5. Servicio veterinario de emergencia

Sobre Vetster

Escrito por la empresa




Vetster offers 24/7 on demand, online veterinary appointments anytime, anywhere.

descriptive text

We know there’s nao such thing as a simple vet visit. Car rides, waiting rooms, and unfamiliar people can be stressful for your pet. Plus busy schedules, limited availability, and the uncertainty of your bill can be a source of anxiety for you. With Vetster, there’s no more waiting or guessing.

Select a time convenient for you and video chat with a Vetster veterinarian from the comfort of your home, while travelling, or at work. Choose from thousands of licensed veterinarians based on their specialty, location, or availability and see their flat-rate fee upfront. For emergencies, check ups, prescriptions*, and everything in between, take control of your pet’s health anytime, anywhere with Vetster.

Get Vetster

Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2961)

928 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Wonderful vet experience !!

Wonderful vet experience !!! 5 stars! Dr. McIntyre so very experienced and was able to answer all questions!! So grateful !

25 de octubre de 2026
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Respuesta de Vetster

Thanks so much for the 5 stars, Kristine! We're happy to hear Dr. McIntyre was so helpful and that you had such a good experience.

Valorada con 5 estrellas sobre 5

Maggie’s vet visit

Quick and easy process didn’t have to bring my dog to the vet, but brought the vet to my dog.

25 de octubre de 2026
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Respuesta de Vetster

Thanks for your review, Damon! Love that the Vetster process was so easy and that Maggie got to stay comfy at home.

Valorada con 5 estrellas sobre 5

Very informative

Dr Julie was very nice and informative

24 de octubre de 2026
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Respuesta de Vetster

Hi Jennifer, we're so glad to hear about your experience with your Vetster vet. Thanks for your review!

Valorada con 5 estrellas sobre 5

Convenience of Remote Analysis

Michelle was very helpful and explained to us simply what might be happening with Luna and we have a plan to work on getting her better. I highly recommend her.

23 de octubre de 2026
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Respuesta de Vetster

Thank you for your review, Scott! It's great to hear your Vetster vet explained things well and that you have a plan for Luna. We hope she's feeling better soon!

Valorada con 5 estrellas sobre 5

5+++ Stars all the way...The new standard of vet care...fast, easy, and thorough!!!

Vetster is an amazing service and Dr. James is a wonderful vet!!! My cat had a medical need that required immediate assessment...I was able to book a same day appointment, sign up for Vetster, and fill out the required information within 20 minutes...less than an hour later, I had the answers I needed and my cat was on the way to feeling better asap. I selected Dr. Andrea James from the list just by chance...she looked like a nice vet I would want to work with, and I feel like I hit the lottery! She was SO kind, compassionate, and knowleageable. The appointment was very smooth, I had all my questions answered and my concerns were addressed. Dr. James was just what I needed to lift my spirits to know my fur-sweetie was going to be ok. My new moto: Don't delay, book your Vetster appointment today! I will definitely be using this service again via Dr. James for both my house cat/dog and my feral/stray/TNR cats. Thank you Vetster and most importantly Dr. James!!!

22 de octubre de 2026
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Respuesta de Vetster

Thank you so much for your review! It's great to hear Dr. James was so kind and thorough, and that your appointment went smoothly with all your questions answered. Thanks for taking the time to share your Vetster experience!

Valorada con 5 estrellas sobre 5

The vet great

The vet great. He was more personal than a local vet.

22 de octubre de 2026
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Respuesta de Vetster

Hi Nicholas, thank you for your review! We are so glad your Vetster vet took the time to make the visit feel personal. That is exactly what we hope for, and we really appreciate you sharing it.

Valorada con 5 estrellas sobre 5

I appreciate the ease of access to…

I appreciate the ease of access to professional and reliable vet care, when an in-person visit to a clinic, isn’t available. Vetster saves me alot of anxiety around pet care, and I’m so thankful for the service!

21 de octubre de 2026
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Respuesta de Vetster

Thank you so much for sharing your experience, Stephanie. We are really glad Vetster could be there for you when getting to a clinic wasn't an option, and that it took some of the worry out of caring for your pet. Thank you for trusting us!

Valorada con 5 estrellas sobre 5

I was able to acquire the information I…

I was able to acquire the information I was seeking about my pup's medication.

21 de octubre de 2026
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Respuesta de Vetster

Thank you for 5 stars! We're happy to hear your Vetster vet could answer your questions about your pet's medication.

Valorada con 5 estrellas sobre 5

I felt reassured and much more…

I felt reassured and much more confident after the consultation.

21 de octubre de 2026
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Respuesta de Vetster

Hi Anabell, thank you for the review! We're glad to hear you are feeling reassured and more confident after your Vetster appointment.

Valorada con 5 estrellas sobre 5

Convenient and Caring Veterinary Experience with Vetster

The platform was convenient and easy to use, allowing us to connect with a veterinarian from the comfort of our home. We had professional guidance and treatment options at the comfort of our home. Overall, Vetster provided a convenient and helpful experience, especially when we needed veterinary advice for our furry family member.

21 de octubre de 2026
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Respuesta de Vetster

Thank you so much for your review! It’s great to hear connecting with your Vetster vet from home was so easy and that you received helpful guidance for your pet!

Valorada con 1 estrellas sobre 5

You won't get fast prescriptions

If your animal is in dire need of a prescription I would not recommend vetster at all. They will tell you that the prescription will come next day but they are lying. unfortunately it takes like 4-5 days. And they don't take refunds.

6 de octubre de 2026
Opinión espontánea
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Respuesta de Vetster

We're so sorry to hear your prescription took longer to arrive than you expected. Vetster can often send prescriptions to local pharmacies for same-day pickup when there's a human equivalent, but not all pet-specific medications are available that way and some do require shipping. We'd like to look into what happened with your order, so please reach out to our team on the live chat on our website or by email at support@vetster.com.

Valorada con 1 estrellas sobre 5

Very Unhappy

I was very unhappy with Dr. Michael Perry. He did not seem to care for my dog, understand the actual situation, or my concern as a pet owner. I found his advice completely incorrect for the situation I was trying to avoid. I gave very clear background notes, many pictures and I had to explain several times my concern. He opted for advice that would have been very poor in an anaphylactic situation. In the end, I felt like this was a money grab. I did not feel Ivwas talking with a caring vet.

9 de septiembre de 2026
Opinión espontánea
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Respuesta de Vetster

Hi Michelle, we're so sorry to hear your appointment wasn't what you had hoped. We take complaints like this seriously and your concerns have been passed to our medical team for review. Please reach out to our support team at support@vetster.com or by joining a live chat on our website.

Valorada con 1 estrellas sobre 5

My first visit was exceptional second was far from expectations

My first visit was exceptional. Having unexpected sick pets can be challenging with busy schedules and the first visit exceeded my expectations. Although it was challenging to find someone to fill the prescription locally, at least the doctor gave me a script. The second visit months later for another purpose was completely different. The vet’s camera wasn’t on it felt impersonal and unprofessional. She refused to give my pet antibiotics since it was a telemedicine visit, what’s the point in telemedicine if antibiotics won’t be prescribed? Several days later he still wasn’t better so we had to visit our regular vet who did think he needed antibiotics. I contacted Vetster and of course they wouldn’t refund me so now I’m stuck having to pay for the Vetster visit and a regular visit. Save your money and just go in person, you will probably have to anyway. Customer service fully disregarded my concerns and said it’s up to their doctors discretion, meaning there is no consistency or backing from Vetster if the visit wasn’t advantageous. Lastly, as to try to help others, purchasing the medicine from Vetster is extremely inflated and they can’t even guarantee a next day delivery and most local clinics will not fill if they didn’t prescribe.

26 de agosto de 2026
Opinión espontánea
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Respuesta de Vetster

Hi Michelle, we're glad your first appointment with us went so well, and are sorry the second did not meet that same standard. Vetster vets make prescribing decisions based on their own clinical judgment and the specific rules in the state where you and your pet are, and we understand that is frustrating when you were hoping for a different outcome. Our Customer Experience team has followed up with you directly by email, and if there is anything you would like to add you can reach them at support@vetster.com.

Valorada con 1 estrellas sobre 5

Paid for medications and still haven't…

Paid for medications and still haven't received them. Used old medications we had in the home. It's been 6 days since the vetster vet saw our dog in an emergency. Was never told medications would be shipped from out of our country. Emergency medications should be sent locally. That option was never offered. Beware if you have a sick animal.

21 de agosto de 2026
Opinión espontánea
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Respuesta de Vetster

Hi Thomas, I'm sorry you're still waiting on your dog's medication. Please reach out to our team through the live chat on our website or at support@vetster.com so we can look into this for you immediately. Please note Vetster can often send prescriptions to local pharmacies for same-day pickup if there is a human equivalent. Unfortunately not all pet-specific drugs are available at human pharmacies and some do require shipping.

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