Vetster Opiniones 

Fast and easy so far.

Michelle was very helpful and explained to us simply what might be happening with Luna and we have a plan to work on getting her better. I highly recommend her.

Vetster is an amazing service and Dr. James is a wonderful vet!!! My cat had a medical need that required immediate assessment...I was able to book a same day appointment, sign up for Vetster, and fill out the required information within 20 minutes...less than an hour later, I had the answers I needed and my cat was on the way to feeling better asap. I selected Dr. Andrea James from the list just by chance...she looked like a nice vet I would want to work with, and I feel like I hit the lottery! She was SO kind, compassionate, and knowleageable. The appointment was very smooth, I had all my questions answered and my concerns were addressed. Dr. James was just what I needed to lift my spirits to know my fur-sweetie was going to be ok. My new moto: Don't delay, book your Vetster appointment today! I will definitely be using this service again via Dr. James for both my house cat/dog and my feral/stray/TNR cats. Thank you Vetster and most importantly Dr. James!!!

The vet great. He was more personal than a local vet.

I appreciate the ease of access to professional and reliable vet care, when an in-person visit to a clinic, isn’t available. Vetster saves me alot of anxiety around pet care, and I’m so thankful for the service!

Very knowledgeable

I was able to acquire the information I was seeking about my pup's medication.

I felt reassured and much more confident after the consultation.

The platform was convenient and easy to use, allowing us to connect with a veterinarian from the comfort of our home. We had professional guidance and treatment options at the comfort of our home. Overall, Vetster provided a convenient and helpful experience, especially when we needed veterinary advice for our furry family member.

Amazing service

If your animal is in dire need of a prescription I would not recommend vetster at all. They will tell you that the prescription will come next day but they are lying. unfortunately it takes like 4-5 days. And they don't take refunds.

I was very unhappy with Dr. Michael Perry. He did not seem to care for my dog, understand the actual situation, or my concern as a pet owner. I found his advice completely incorrect for the situation I was trying to avoid. I gave very clear background notes, many pictures and I had to explain several times my concern. He opted for advice that would have been very poor in an anaphylactic situation. In the end, I felt like this was a money grab. I did not feel Ivwas talking with a caring vet.

My first visit was exceptional. Having unexpected sick pets can be challenging with busy schedules and the first visit exceeded my expectations. Although it was challenging to find someone to fill the prescription locally, at least the doctor gave me a script. The second visit months later for another purpose was completely different. The vet’s camera wasn’t on it felt impersonal and unprofessional. She refused to give my pet antibiotics since it was a telemedicine visit, what’s the point in telemedicine if antibiotics won’t be prescribed? Several days later he still wasn’t better so we had to visit our regular vet who did think he needed antibiotics. I contacted Vetster and of course they wouldn’t refund me so now I’m stuck having to pay for the Vetster visit and a regular visit. Save your money and just go in person, you will probably have to anyway. Customer service fully disregarded my concerns and said it’s up to their doctors discretion, meaning there is no consistency or backing from Vetster if the visit wasn’t advantageous. Lastly, as to try to help others, purchasing the medicine from Vetster is extremely inflated and they can’t even guarantee a next day delivery and most local clinics will not fill if they didn’t prescribe.

Paid for medications and still haven't received them. Used old medications we had in the home. It's been 6 days since the vetster vet saw our dog in an emergency. Was never told medications would be shipped from out of our country. Emergency medications should be sent locally. That option was never offered. Beware if you have a sick animal.

This is a scam. I was looking for an online vet to provide a prescription for my cat and they advertised a $55 fee. I looked legit but it's turned not to be. The question triggered a series of what looked like automated AI responses that kept asking me more questions, then it fell silent. I recieved several emails asking me how I liked their service as well as one that said they were customer service responding to questions I had. I foolishly submitted my billing information as they said there wouldn't be a charge until after my questions were answered. They charged my Visa $95.00 but didn't provide any service of any type. Trying to reach them to dispute the charge was a series of dead ends.

We paid $121 for a Vetster appointment because our dog has allergies and needed a refill of Apoquel. The veterinarian completed nearly the entire appointment before telling us she could not prescribe the medication through telehealth in Maryland. That limitation should have been disclosed before we paid or, at minimum, at the beginning of the appointment.

Her only meaningful recommendation was to give our dog an oatmeal bath, something any pet owner could find through a basic internet search. We did not pay $121 for generic home-care advice. We paid for veterinary care and medication management, and Vetster accepted our money despite being unable to provide the service we booked.

This was a waste of our time and money. Vetster should refund the charge and clearly disclose state prescribing restrictions before allowing customers to schedule and pay.

when I have met with a vet it's been great, very clear and open dialogue and responding to all the facts.

when I've used the text to get help from a tech it was less impressive as there was no discussion at all just recommending to go to a vet for a non-emergent issue. it would have been nicer to actually discuss the issue first. which I think is the point of this app?

Vet visit went great! ... But after care was AWFUL!
1. The pharmacy did not receive the fax.
2. "Clavamox" a version of cat amoxicillin was not available anywhere locally. The vet did not write that "generic substitutions are allowed".
3. Zero urgency from Vester staff about my issue with prescription.
4. No prompt plan or communication- to ensure my cat received it's meds.
5. No offer to make things right... Just wasted $ for vet visit and delays in care for my pet

Update: After my initial post, Vetster got in touch with me and promptly filled the prescription and reimbursed my prescription fee of $14. I've revised my rating from 1 star- to 3 stars for this reason.

Have used another online vet previously. After waiting nearly a week to receive the prescription our dog needed, we decided to try Vetster. The vet was super helpful and got us the prescription our dog needed immediately. Would highly recommend if you are looking for an online vet with exceptional service.