VIBAe Opiniones 309

I have purchased from this company before. The shoes are great however there is always a delay in delivery. This time, my package is stuck in UK customs despite me having paid all duties. This indicates that there may be a problem with the company’s paperwork. Neither UPS nor Vibae are being proactive at sorting out the issue. I am the one who has been chasing UPS and Vibae with not much success. Because of their use of AI virtual assistant, it has become impossible to speak to a real person. I placed this order back in May and it is now a month later and I am still waiting!

Put in the wrong address asked them to change it with UPS as only the sender can. They said the did but when it was attempted to be delivered it still had the wrong address and was returned to sender. I now have to go on a month trip without the shoes, absolutely worst service.

Le produit respecte mes attentes Il est exactement ce que la publicité énonce.
Le look est tout simplement wow pour moi mais surtout le confort quel bonheur pour mes pieds

I'm using these Saint Tropez shoes as my summer slippers and they are already, after just a few weeks, the most comfortable shoes I've ever had. Beautifully soft, malleable leather and a great footbed - just heavenly!

Le pire service client que je j'ai jamais vu. Ca fait des mois que je leur envoie mail sur mail pour me faire rembourser une commande qui n'a jamais été livrée. Ils m'ont finalement répondue pour la seule et unique raison que ma réclamation auprès de Paypal arrivait à échéance et qu'ils auraient été obligés de me rembourser... A l'heure actuelle, ils ne m'ont toujours pas remboursée et ont le culot de m'envoyer un mail stipulant qu'ils ont soit résolu ma demmande, soit qu'ils n'ont pas eu de nouvelles de ma part.... Bref, une catastrophe

Check the company here on Trustpilot. They are not providing with your requested buyings. I was sent the wrong size, but was still deducted payment on my refund. On their website it shows far more positiv customers, than here on Trustpilot. Scam comapany!!

I received a defective shoe and returned my purchase at the beginning of April. On the 18th of May I contacted the customer service telling them that I still hadn't received my refund. I also opened a claim through Paypal and shortly after received this message:
"I'm so sorry for the delay! For some reason our system did not track the return.
I tried to refund you but as you have initiated a claim with PayPal I'm not able to do it. If you cancel it I can manually refund you."
I stupidly closed the claim and subsequently did not receive a refund but a money transfer from Vibae which did not correspond to the whole sum because of a transfer fee! The transfer will be available from the 18th of June!
I contacted Vibae once again for an explanation on why I should not get back all my money but they never responded. It's been nearly two weeks now and I initiated a new procedure though Paypal and my credit card.....
I wish you luck if you buy from them but I would rather stay away as they behave like scammers...

Poor customer service response. I ordered shoes 3 weeks ago and do not have confirmation of shipping after they charged my credit card. I have emailed a number of times with no response.

Such mixed reviews for this company, I should have been suspicious from the start. Was initially eager to own a pair of these shoes and saved until I could afford them. I ordered and was informed they were on ‘back order’ - ie they were advertising shoes for sale when they had no stock. I contacted customer services on 2 or 3 occasions to ask about eta but was fobbed off by what I suspect was a bot pretending to help.
I realised I had ordered a size too small and since I was still waiting for a dispatch date, thought it would be no problem to ask for a larger size to be sent. Next thing I knew was that my order was simply cancelled with no apology or explanation. Terrible company - glad I didn’t waste my money.

Really comfortable but easily ruined outerwear. Stained with toothpaste!!!!

I had high hopes for the Viba shoes, especially considering the cost, but they really didn’t deliver. The quality doesn’t match the price at all. They feel cheaply made and not worth the premium.

Comfort is also an issue. The shoes are not breathable, and my feet felt hot and uncomfortable very quickly. Even worse, they don’t stay securely on my feet while walking. I had to constantly stop and readjust, which got annoying fast.

Overall, these shoes look good in ads but fail when it comes to real-world use. I can’t recommend them unless major improvements are made.

I’ve been chasing a refund for about a month. Despite following the sizing guide the shoes didn’t fit. Returned 6 weeks ago and I still don’t have my money back minus the restock fee. Would really avoid this company and think I’ll have to raise a dispute with my credit card company.

I ordered Zuma but got Roma.

The shoes is just okay.

The support stopped answering me 16 of May.

I'm open to dialog
ORDER #136912

Nice shoes v comfy
The whole experience was spoilt by when I returned a pair for a different colour I got charged £10 return to stock fee for this reason I would avoid in the future also the attitude of customer service when emailed

Think carefully before ordering

Have ordered 3 pairs of shoes from this company. They are extremely comfy, good quality and I highly recommend. Quick delivery (about a week to the Uk ) with good tracking. Well worth the wait. Fit was true to size. Hopefully they will start selling in more shops in the UK but you need to order direct at the moment for the full range/sizes

Never received the shoes. Stay away. I was suspicious of too good to be true shoes with no website or communication. Should have listened to my gut. Now waiting for refund.

Super soft shoes. Roomy and comfy for my wide feet

I ordered a pair of shoes more 2 months ago. Payment was proceed immedialtely but I never received my order and noone is answering on the customer service except to copy paste the status of my order

Lange levertijd
Op site staat 3 werkdagen!
20 dagen geleden bestelling geplaatst en betaald wat dat moet direct
Nog steeds niets toegekregen als ook geen enkele reactie of antwoord meer van hun uit
Zeker GEEN aanrader
Hopelijk zijn de muiltjes oke als ik ze ooit al mag ontvangen

I was skeptical but oh my these are the best shoes I've ever ordered. They took a little while to get to here but I had excellent communication from the company and they were so worth the wait. In fact I would say the wait is part of the experience as it shows they are not mass produced . I love my Roma shoes and I have a pair of Saint Tropez on the way.