I wanted over an hour and a half for a doctor never to show up. Took my money snd no refund. Absolute SCAM. Will be taking further action
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
First time using VideoDoc...I hate going to doctors ! I would not hesitate to use this service again. The doctor was such a pleasant, friendly, professional gentleman and put me at ease straight away... Ver más
La empresa ha respondido
Interaction was top class. Orientation through site could be a little easier as I found it hard to navigate when sick as attention levels are down. Submitted code request multiple times as their wa... Ver más
La empresa ha respondido
VideoDoc App no longer works in Ireland. Shortly after paying for a yearly subscription, the service is now down "for maintenance" for 3 weeks now, with no date from customer service as to when i... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
videoDoc gives you instant access to see a doctor online using your PC or mobile device for a secure video chat. All our doctors on videoDoc.ie or Vhi Online Doctor are registered with the Irish Medical Council or our UK patients using videoDoc.co.uk consult a General Medical Council registered doctor. Our team of doctors are ready to see you Monday - Friday, 10am – 2pm & 4pm - 8pm // Saturday and Sunday, 10 am - 4pm. No need to make an appointment, just log in and see a doctor now. Our service provides treatment and diagnosis for everyday illness, as well as providing a prescription, sick note or A&E referral letter when appropriate. videoDoc allows you see a doctor at a time that suits you, without the need to travel.
Información de contacto
Carlisle Business Centre, 51 Bracken Road, Sandyford, Dublin, D18 CV48, Dublin, Irlanda
- +353 1 907 3400
- info@videodoc.ie
- videodoc.ie
2,0
Malo
3 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Exceptional Experience!
Exceptional service and excellent experience. I was seen, diagnosed, prescription sent to my local pharmacy, all within 30 minutes.
The doctor was super efficient but also polite and friendly. I will absolutely be using this service again and I have recommended it to all of my family and friends already!
3 de julio de 2019
Opinión espontánea
Respuesta de videoDoc
Hi Kerri,
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about videoDoc.
Best wishes,
Gemma
Respuesta de videoDoc
Hi FL,
Thanks for taking the time to leave a 5-star review. We are delighted to hear you are so happy with your videoDoc experience.
Best wishes,
Gemma
Top class service
Top class service. Saved me going to doctor on holidays. Brilliant 😁
2 de julio de 2019
Opinión espontánea
Respuesta de videoDoc
Hi Amy,
Thanks for taking the time to leave such a great review. We are delighted to hear you are so happy with your videoDoc experience.
Best wishes,
Gemma
Brilliant and quick service
Brilliant and quick service, from consultation with the GP to the prescription being faxed to the designated pharmacy.
2 de julio de 2019
Opinión espontánea
Respuesta de videoDoc
Hi Patrick,
Thank you so much for your review. We really appreciate your feedback and are glad you like the service.
Best wishes,
Gemma
Excellent!
Great service, easy to used! Doctor is very nice and friends!
2 de julio de 2019
Opinión espontánea
Respuesta de videoDoc
Hi Ryan H,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with videoDoc.
Best wishes,
Gemma
Very user friendly
Very user friendly, prompt service. Excellent first interaction with videoDoc
2 de julio de 2019
Opinión espontánea
Respuesta de videoDoc
Hi Brian,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with videoDoc.
Best wishes,
Gemma
Was a great experience
Was a great experience, got my call 25 mins after the service closed at 10, really appreciated that.
2 de julio de 2019
Opinión espontánea
Respuesta de videoDoc
Hi Paul,
Thank you very much for such a great review! We work really hard to meet expectations like yours, and we love to hear your feedback.
Best wishes,
Gemma
Extremely helpful
The doctor was extremely helpful and diligent and was able to help m out fully and very quickly!
2 de julio de 2019
Opinión espontánea
Respuesta de videoDoc
Hi Jayne,
Thank you for your lovely review. We so appreciate you taking the time to share your experience with videoDoc.
Best wishes,
Gemma
Stress free and easy to use
Stress free and easy to use. Fantastic service that has never let me down! Very kind doctors.
2 de julio de 2019
Opinión espontánea
Respuesta de videoDoc
Hi Rebeccah,
Thank you so much for your kind review. We really appreciate your feedback and are glad you like the service.
Best wishes,
Gemma
It was very easy to use very happy with…
It was very easy to use very happy with experience
2 de julio de 2019
Opinión espontánea
Respuesta de videoDoc
Hi Celine,
Thank you so much for your review. We really appreciate your feedback and are glad you like the service.
Best wishes,
Gemma
It works. Simple enough!
Quick, easy and got exactly the help I needed
2 de julio de 2019
Opinión espontánea
Respuesta de videoDoc
Hi Michael,
We’re delighted you feel the service is so beneficial! We pride ourselves on the care of patients in an efficient manner, so this is great to see.
Best wishes,
Gemma
The video wouldn't work so the doctor…
The video wouldn't work so the doctor rang me but the doctor was very helpful and friendly
2 de julio de 2019
Opinión espontánea
Respuesta de videoDoc
Hi Susan,
We’re very grateful for your review, patient feedback is key to our continued and consistent improvement. We are so glad you liked the service.
Best wishes,
Gemma
The website needs work and the app…
The website needs work and the app doesn't work at all on my Mi Android phone but the service is great and the doc i got was top notch and couldn't have been nicer.
2 de julio de 2019
Opinión espontánea
Respuesta de videoDoc
Hi Sean,
We’re very grateful for your review, patient feedback is key to our continued and consistent improvement. I will forward your comments about the website & issue regarding the app on your Android to our feedback team.
Best wishes,
Andy
Very helpful when I couldn’t get an…off work and an an appointment with my GP
Very helpful when I couldn’t get an appointment with my own doctor. And it was quick and friendly
2 de julio de 2019
Opinión espontánea
Respuesta de videoDoc
Hi Lisa,
Thanks for your amazing review. We pride ourselves on the care of patients in an efficient manner, so this is great to see.
Best wishes,
Andy
My experience was good and very…
My experience was good and very convenient. However, the only negative is that the PDF consultation report is missing from the email following my appointment.
2 de julio de 2019
Opinión espontánea
Respuesta de videoDoc
Hi there,
We’re very grateful for your review, patient feedback is key to our continued and consistent improvement. We apologize for any inconvenience caused for not receiving your consultation notes. You can view them by going into the app > view previous consultations > click on the recent consultation > View PDF. Alternatively, if you email into info@videodoc.ie one of our team members can get this sent out to you.
Best wishes,
Andy
Excellent service
2 de julio de 2019
Opinión espontánea
Respuesta de videoDoc
Hi Michelle,
Thank you for leaving such a positive review, we are delighted to hear that you find the service so beneficial.
Best wishes,
Andy
Quick response no getting the help I…
Quick response no getting the help I needed
1 de julio de 2019
Opinión espontánea
Respuesta de videoDoc
Hi Jayne,
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about videoDoc.
Best wishes,
Andy
I found the doctor to be helpful
I found the doctor to be helpful. The camera quality was an issue as the doctor could not get a clear view of my knee.
1 de julio de 2019
Opinión espontánea
Respuesta de videoDoc
Hi Barry,
Thank you for your review. We are so happy to hear that you had such a positive experience with the doctor. Apologies for the issue with the camera quality. We will log this with our platform support team to have a look into.
Best wishes,
Andy
Respuesta de videoDoc
Hi Sean,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with videoDoc.
Best wishes,
Andy
Great service quick and easy to use.
1 de julio de 2019
Opinión espontánea
Respuesta de videoDoc
Hi Leah,
Thank you for your lovely review. We so appreciate you taking the time to share your experience with videoDoc.
Best wishes,
Andy
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.