VINNY's Opiniones 

Fast service

I purchased a pair of Vinny’s Yardee Bit Loafers from Nordstrom about a year ago and fell in love with the company ever since. The loafers do run a half size small, which is typical but the construction and style was flawless.. very easy to wear and always felt comfortable even right out of the box. Recently, I decided to purchase a pair of the Vinny’s boat shoes, and I’m happy to say these ones are a hit too. I ordered them from Vinny‘s website this time and the shoes arrived within 72 hours. Not sure if that’s typical, but I’m extremely delighted. The company is based overseas and I still received my package in a timely fashion. I’m really liking the direction the Brand is heading. It seems like every time I visit the site. There’s new shoes that catch my eye. Definitely will be shopping here again. I’ve got my eye on those new Ogee! I’m sure I’ll be completing that purchase soon!

10/10 service.
Mine loafers havde efter lidt under et års brug fået et lille hul under bunden.
Uden noget besvær, erstattede de parret med et helt nyt par. Fantastisk kundeservice og fantastiske sko⭐️

I purchased the VINNY's YARDY shoes on 04/04/2024, and after just three months of light use, the sole is already detaching. I’ve never experienced this level of damage so quickly, especially not with shoes in this price range

Fantastic service from Vinny’s!
My son’s almost-new Vinny’s tore after only a few wears. Since they were a gift and we no longer had the box, I was worried it would be difficult to sort out. But nothing could be further from the truth! Vinny’s customer service responded immediately, thought along with us, and resolved the issue in a really professional way.
Truly excellent service – thank you again, Vinny’s! 👏

Got a shoes with a small defect, wrote an email on Sunday, Monday morning I got a response mail saying that I will can be fully refunded or receive a new pair. What a company does that? No one. The whole Vinny's team is doing an amazing job, communication is on point, prices are super fair looking at this quality. Great job, truly recommended.

Let me start by saying I was charged nearly $90 in customs fees at the time of delivery… something I was never made aware of before placing my order. That alone was frustrating, but things only got worse from there.

It’s been days trying to get a proper response from their team. The return label they provided doesn’t even say where I’m supposed to drop the package off, and their website offers no guidance either. Every reply takes days, and trying to reach someone by phone? Useless. I’ve called multiple times and no one ever answers.

This whole experience has been nothing but an unnecessary headache. I expected much better communication and support from a brand at this level.

I would strongly advise against ordering shoes online with this company. They simply don't know what they're doing when it comes to this facet of the business operation. I ordered a pair of Loafers that fit incorrectly. I wanted to return for a smaller size and it's now been a 5-day ordeal just to have the shoes picked up and returned to them. Today, I've just learned that the reason why the Fedex man didn't turn up is because they applied the wrong postcode on the return order. So after taking off work for the morning, I have now spent over an hour on the phone trying to fix this. It can't be fixed until they amend on their end but they have resorted to ignoring my phone calls and emails. Terrible business practice.

What a beautiful Design and so Comfy!

I am so happy that I ordered the sandals. I tried them a few weeks ago in Stockholm and fell in love.

I really hope that the burgundy one will be available again.

I have come to really like the products and how quickly I get the delivery. My latest purchase - the fisherman sandal has an understated excellence that will last for many seasons to come.

The shoes was fine but to small. And to return the shoes was to complicated!!!!!!

I think the shipment didnt have enough information on the custom declaration…. And its now delayed at the Mexico customs.

I have not recieve it yet, and dont have a date for it either.

I think you need to contact Fedex in order to clarify information so that it goes through customsz

Fast shipping, solid packaging, perfect fit/sizing! Will shop again.

The product is good but I had a lot of admin issues: wrong shoes delivered, I waited more than 1 month to get another one. Hence, in overall I put this notation (that is not too bad) also because they helped resolve the issue and the team was trying their best to help.

Shoes arrived on time, no defects. Great quality

Fast shipping, great product!

I received an item I did not order, so I sent an email, twice, but until now there is no reaction except an automatic reply.

I got a wrong order and now have no chance in getting the order I wanted in the beginning because my size doesn’t exist anymore. I would have bought the product with the right order but now I’m not going to make a new purchase. If you don’t want to loose customers like this, you should figure out how to make this process better.