Was hesitant to order online without trying them on first, but the sizing guide was spot on - ordered my usual size and the fit was perfect straight out of the box. The quality genuinely surprised me:... Ver más
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Consulta las opiniones de los clientes
Got a shoes with a small defect, wrote an email on Sunday, Monday morning I got a response mail saying that I will can be fully refunded or receive a new pair. What a company does that? No one. The wh... Ver más
La empresa ha respondido
First pair of shoes I’ve bought where my feet weren’t in pain breaking them in. I really love the texture of the leather. And they came so nicely packaged as well!
La empresa ha respondido
Let me start by saying I was charged nearly $90 in customs fees at the time of delivery… something I was never made aware of before placing my order. That alone was frustrating, but things only g... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
VINNY's merges timeless style with culture. Our dedication lies in curating an ambiance that effortlessly combines sophistication with the aspirational ambition of youth. VINNY's represents a modern expression that resonates with those who crave discerning authenticity and style that goes beyond the norm.
Información de contacto
Amaliegade 4a, Ground floor, 1256, Copenhagen, Dinamarca
- talkto@vinnysthebrand.com
- vinnysthevibe.com
3,7
Medio
106 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 93% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Yes go ahead and buy'em!
Just buy em, you aint getting a better pair of shoes.
Amazing style and insane comfort 🎉
19 de marzo de 2025
Respuesta de VINNY's
What Mikkel said!
Much love and appreciation your way, Mikkel <3
Clarity and layout of the Vinny's…
Clarity and layout of the Vinny's website and how amazingly fast the items were delivered to me in London. Simply awesome.
25 de febrero de 2025
Fab shoes and excellent service
Fab shoes and excellent service!
I ordered these shoes for my husband, and he loves them - I agree they are very nice and superb quality. Ordering was easy, great comms keeping me up to date and they arrived within a few days. Would definitely buy from Vinnys again.
3 de marzo de 2025
EVERYTHING RIGHT...
Got my sandals right on the ETA date. Beautiful packing, great looking product, fit perfect. Better than expected as they were coming overseas.
Was worried that there might be delays, but none. Worried the product might now fit, but was right on size. Everything good, no negatives.
28 de febrero de 2025
Offer a discount on first order when…
Offer a discount on first order when subscribing. Never got sent email with a code and didn’t get added at checkout.
25 de febrero de 2025
Respuesta de VINNY's
Hi Jordan,
We're sorry to hear that the email never got to you. Have you checked your spam folder? Sometimes, they do end up there. We can see in our e-mail system that the e-mail was sent to you on February 19th. The subject line is: Thank you for signing up!
That being said, you are more than welcome to reach out to our customer service team, who would have been able to add the code to your order. That way, we could have applied it before checkout and avoided the experience of not getting the code added at checkout.
With all this being said, we will go ahead and refund you the 10%, as we can see that you have subscribed to our newsletter.
We hop to see you back, and that you see this as a positive outcome in the end.
Thank you!
Truly disappointed with the quality.
6 de febrero de 2025
Respuesta de VINNY's
Hi Loan,
We're sorry for the disappointment you're having with the quality of our shoes. Could we just get you to send us an e-mail to talkto@vinnysthebrand.com and elaborate on this? We would really love to hear what has caused this disappointment in order to improve.
Thanks a lot!
Lækker service
5 de febrero de 2025
Respuesta de VINNY's
Hej Jannie,
Tusinde tak for din feedback, den sætter vi pris på!
Vinny’s equals quality
The timeframe for the complete transaction was excellent. The shoe was well made and great looking.
27 de enero de 2025
Respuesta de VINNY's
Hi Wayne,
We really appreciate your feedback. Thanks a lot for taking your time!
Respuesta de VINNY's
Lars, vores ven - tak!
The shoes are amazing!
The shoes are amazing! Super fast shipping. I want more pairs now!
27 de diciembre de 2024
Respuesta de VINNY's
Jason, we appreciate you!
Godt produkt, middelmådig service
Jeg bestilte et par loafers, og fik dem leveret hurtigt og uden problemer. Størrelsen var desværre for stor. Jeg kontakter Vinny's for at spørge, om jeg kan komme forbi og ombytte. Jeg kan komme forbi ugen efter, men kun for at aflevere skoene, jeg kan ikke få et par nye med. Jeg tilbød også at jeg kunne hente/ombytte i Storkøbenhavn, det var ikke aktuelt for Vinny's. Det er som sådan fair nok.
Jeg synes bare servicen er lidt sløj, jeg ender med at betale 3x fragt for et par sko til 2400,- DKK, plus jeg skal vente på at de modtager skoene jeg har sendt retur, så skal jeg yderligere vente på at modtage pengene retur, før jeg så kan bestille det nye par.
Men altså, fede sko.
2 de diciembre de 2024
Respuesta de VINNY's
Hej Mads,
Vi er kede af den oplevelse du har med vores service. Vi arbejder altid på at blive bedre, så vi tager din feedback til os og kigger allerede nu på nogle løsninger, som kan gøre ombytning/returnering endnu mere gnidningsfri.
Vi beklager besværet og ønsker dig et rigtig godt nytår!
Respuesta de VINNY's
Hi Mark,
We really appreciate your feedback.
Happy New Year!
Amazing product and quick delivery!
15 de noviembre de 2024
Respuesta de VINNY's
Hi Delphin,
We really appreciate your feedback.
Happy New Year!
Great shoes and great customer service
6 de noviembre de 2024
Respuesta de VINNY's
Hi Erman,
We really appreciate your feedback, and we're happy to see that the effort we put into our customer service pays off.
Happy New Year!
Respuesta de VINNY's
Hi Kasper,
We really appreciate it, it means a lot.
Thank you!
Bad experience !!!!
Sent order back V7089 november 9th, no any reaction, does this company exist???
28 de octubre de 2024
Respuesta de VINNY's
Hi Horas,
We're sorry that you have had a bad experience, and we're doing all that we can to help you. But in order for us to help, it needs to be a leveled playing ground.
We have a return portal, and this portal helps us keep track of all returns. It provides us with the tracking info, etc. You have not completed your return using our portal, and we, therefore, have no visibility when it comes to your return. We then asked for you to provide us with the tracking number, which you have yet to provide us. We have no chance of helping you when we don't have any visibility on your return since we have not been provided any information on it.
And as stated in our refund policy, the parcel has to be delivered directly to our office, if you are not using our return portal. So far, no parcel has been received at our office, and in a case, where it might have been lost by the courier, we're also unable to help since we don't have any information on your return.
We look forward to your answer, by e-mail, so we can help you out.
Thank you!
5 star customer service
Vinny’s deserves 5 stars. It’s not just the shoes, the quality or the price, its also the aftersales service. I contacted their customer service 7 months after I bought loafers, I needed advice for repairing some damage I inflicted to the left shoe. They were eager to help and offered to pay the shoemakers bill. Thats very classy.
23 de octubre de 2024
Opinión espontánea
Respuesta de VINNY's
We truly appreciate your feedback, thank you!
My new favourite shoes
My new favourite shoes! Very kind costumer service and quick delivery.
4 de octubre de 2024
Respuesta de VINNY's
We appreciate your kind words, thank you so much!
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