Absolutely horrendous customer service - will ignore emails for weeks and weeks at a time. There terms of service might as well not exist as they will twist the truth to suit them or delay respondin... Ver más
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Consulta las opiniones de los clientes
You should have made 2 chargers in the package because it got lost during our travel ( left in the hotel we stayed) and not compatible with any Smart watches charger. I am cramming to get one please.... Ver más
Would have given 0 stars - been trying to get refun for 12 months or replacement as product does not work as it was advertised
I love this Product its Sleek, it's sleek, versatile, elegant, and can be worn on all occasions. Glad I purchased this product.
3,3
Medio
132 opiniones
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Same issue as everyone else, the product is beautiful but the step count is WAY OFF. I have tried to contact support through various avenues with no response, now I just want to return. The other features seem to work but who knows how accurately. I only know about the steps because I wore my Fitbit simultaneously. I have contacted my credit card company and filed a dispute. The cc company will reimburse my purchase.
28 de enero de 2025
Opinión espontánea
Still waiting on refund
I have been trying to get a refund from Violeva since 30th December and no further forward. Customer service was not a problem before I bought the watch. DON’T BUY FROM THIS COMPANY.
30 de diciembre de 2024
Opinión espontánea
Buyer Beware
Buyer Beware - tried to contact them for a refund or replacement as my watch was faulty. The screen is damaged so not fit for purpose. They do not respond to anything. Facebook, instagram, business chat email - no reply.
19 de diciembre de 2024
Opinión espontánea
BEWARE OF Violeva
BEWARE OF Violeva. They do not respond and do not honour their refund policy. I have tried via email, customer support and Facebook to make contact and as soon as you indicate a problem you get no further response from them. The watch looks great but its step count is completely inaccurate I sent photographic evidence and requested either help or an address to return the watch too. I have not had any response from this company.
This is not only disappointing but dishonest.
14 de enero de 2025
Opinión espontánea
I love the watch BUT the screen…
I love the watch BUT the screen protector they sent is no good. I really want to protect my lovely watch but when I tried to put the screen protector on the tag you take off the top is stuck too much so damages the protector 😣 I have tried 6 times now to contact the company to get a replacement and they are not responding. I put a comment on their fbook post, they messaged me asking how they’re can help, I replied but got nothing back.
I wanted to order 2 more straps to go with my watch but daren’t now due to total lack of communication.
5 de enero de 2025
Opinión espontánea
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