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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I used Visum to sell my property. I found setting up my advert relatively easy just used what other advertisers said in there adverts as a template. Couple of questions I had were answered quickly by... Ver más

Valorada con 5 estrellas sobre 5

I have started using Visum to let properties as I was unsatisfied with other portals. You get less people who are wasting time. The automatic email feature is great so some initial questions can... Ver más

Valorada con 5 estrellas sobre 5

We've just sold our second house via VISUM (the first in 2017). Unbelievably we sold in 2 days (wish we'd not gone for the six months package haha!). I firmly believe traditional estate agents aren't... Ver más

Valorada con 1 estrellas sobre 5

After spending a long time making my sales ad, talking to estate agents about the best time to launch etc I attempted to launch on Monday morning at 08:30 only to find my money was taken, and no ad... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agentes inmobiliarios

Información proporcionada por diversas fuentes externas

The world's first online estate agency and still the only 'pay-as-you-go' agent on the market. Our flexible options give you as much - or as little - assistance with the let or sale of your property as you require. Our innovative systems help to keep prices way down compared to high street agent but we still offer the human touch. According to data from Rightmove we sell and let properties in less than half the time the average agent take, and we've help well over 30,000 customers to save well over £10,000,000 in fees compared to traditional agent average pricing.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

142 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 50% de las opiniones negativas

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4,3

Todas las opiniones

(142)

16 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Helpful staff

Helpful staff. A useful facility to rate enquirers using stars. Right Move enquiry statistics visible. Easy to use.

19 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Website is excellent

Website is excellent, especially for managing enquiries. For the response levels, impact and features, there is no other comparative that delivers the outcome.

21 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

I am a private landlord and I have use this website regularly, it's easy to use and I usually find a tenant quickly. Telephone support is also avialble

19 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

The great thing about Visum

The great thing about Visum, for a landlord, is that you are in control over the ad - what photos are used, if you want to change them etc. It means you're not having to go through a third party or having to chase other people to get details put up, or change. Similarly you have a record about who has made enquirers about your property and can keep a tab to ensure everyone has been contacted. With an estate agency you have to 'trust' this has been done, this way you know.

21 de agosto de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

Lacking Customer Service

I have been a long term customer of Visum, advertising many properties with them.

Unfortunately, we had a major problem with an EPC which meant that Visum cancelled our paid for advert.

When we had rectified the EPC problem (after a number of months) we were looking to reinstate the advert.

The total lack of understanding of a customers position from the call centre was shocking. I understood that all good businesses are built on long term trust and compromise but I found them unhelpful to the extream.

Sorry, Visum - you need to sort yourself out.

I will be looking elsewhere to advertise in the future.

3 de julio de 2019
Opinión espontánea
Logotipo de Visum

Respuesta de Visum

Hi Tony,
Whilst it's your right to leave a review summing up your experience as you see it, I think it's only fair to offer further explanation for anyone reading it: We emailed you 7 times (that my colleagues could find, it may have been more) warning you about the EPC issue before the ad was eventually taken down. At any time you could have responded to that and we could have worked something out. Communication is a 2 way street. Anyway I'm glad to see that despite what you said above you are still using us, and hopefully we can avoid any situations like this in the future.
Kind regards,

Mark.

Valorada con 5 estrellas sobre 5

Visum was simple to use

Visum was simple to use and we were able to advertise on the main property portals. We prefer to manage the property ourselves and meet prospective tenants but with visum we have the reassurance that the tenancy agreements and referencing checks will be done correctly.
Recently helped my mum sell through a certain purple estate agent and the online system was a nightmare compared to visum.

We've used visum 3 times now and been happy with the service. Would recommend.

22 de febrero de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Seriously, use them. You will save money and will not be disappointed.

I have been using this company for years for advertising my 2 rental properties. I originally used local, high street agents who continue to deduct fees years after the tenants have moved in. In contrast, Visum have saved me £1000s. Their terms are straightforward, their web site design and performance is excellent and their pricing policy clear and extremely competitive. I have always achieved very quick results and, by wording my ads accurately and honestly, have avoided wasting time with viewers that are misled by agent-speak. If you're put off because you haven't heard of them, don't be - you will not be disappointed.

22 de febrero de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Would recommend to any 'amateur'…

Would recommend to any 'amateur' landlord looking to market their own property. My flat rented out in less than 48 hours. The site was so quick and easy to use, and I was able to get my flat marketed across all the major property sites such as Zoopla and Rightmove just by filling out one form on Visum. Ability to get EPCs and tenancy agreements (latter was free of charge) was also invaluable, as was the ability to safely respond and correspond with prospective tenants via their messaging system, rather than my own email. I will never struggle with multiple sites again! Thank you!

7 de febrero de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

I would recommend to anyone

I have been using Visum for a couple years now for all our houses. I’ve used a few other company’s before I found Visum and in my opinion they are far the best and why I continue to use them.
Their site is very easy to use and simple to upload photos. They are quick to respond with communication when necessary.
Would not hesitate to recommend them.

8 de enero de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good value advertising service for major property portals

I have used Visum for many years as my preferred route to get my rental property onto the major property portals. Rental fees are competitive for the basic advertising options that I use. There is also reasonable support available from the team at Visum if you have any difficulties with using the VISUM website. Happy to recommend the service

4 de noviembre de 2018
Opinión espontánea

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