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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Unable to register the product. I go online looking for a customer service contact number but it doesn’t seem to exist. Unfortunately I bought 2 kits and couldn’t register either one of them.

Valorada con 2 estrellas sobre 5

I found the menu suggestions nonsensical. They have us making an omelette out of 1/2 an egg. Yet in another recipe, they have an egg "scramble" with 2 1/2 eggs and 3 1/4 egg whites. In another rec... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Terrible people and company, don’t buy from these crooks! Kit never arrived, now 14 days after order, and they are refusing to process a refund for a product never received and a test they never even... Ver más

Valorada con 1 estrellas sobre 5

They lost one set of my dna and never told me until I reached out 6 months later. Then I sent another dna kit and they never sent me results after 4 months. I reached out to their awful customer servi... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de fitness y nutrición
  2. Asociación u organización
  3. Genealogista
  4. Farmacia
  5. Centro de bienestar

Información proporcionada por diversas fuentes externas

Learn about your health and nutrition and create lasting change in your life with personalized diet, skin, exercise and supplementation action plans based on your DNA, lifestyle, family history, and goals.


Información de contacto

1,4

Muy malo

TrustScore: 1.5 sobre 5

292 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 3 estrellas sobre 5

Easy but has limited options

Content is straightforward and easy to understand. However, I was unable to list all my medications and medical conditions based on the limited number of options.

5 de febrero de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

It is very helpful and valuable to know…

It is very helpful and valuable to know what specific DNA strengths and shortcomings one inherits in regards to health. I am very impressed with my Vitagene health report that has considered this, my health history, my goals, and come up with a plan personal to my needs. The suggestions, menu and supplement recommendations along with online help if needed is great. I am more than pleased with this report and energy levels are up as a result.

27 de enero de 2019
Opinión espontánea
Valorada con 3 estrellas sobre 5

I was terribly disappointed...now I'm waiting to see.

UPDATE--I was contacted by Nate from Vitagene. He was very gracious. The company offered a complete refund, but he also said they were planning an update to allow printing of reports. So I refused the refund, with the hope that an update will soon provide the ability to print the information so that it will be usable. I was very impressed with the company's effort to improve their service. Hope that update comes soon! Changed the stars from one to three. Hope I get to change it to five!

ORIGINAL POST--I was terribly disappointed in being unable to print out a report. I know that most people are able to read long dissertations on the computer but I am not. It is useless information because I am unable to print out a meaningful report. Is the information useful? Who knows?

21 de diciembre de 2018
Opinión espontánea
Logotipo de Vitagene

Respuesta de Vitagene

Hello,

We will be happy to have one of our nutritionists walk you through your report and read it to you if you are having a hard time reading the information provided from a computer. Please log into your personal Vitagene account to schedule a time for one of our nutritionists to go over your report with you. You can also contact our customer support if you ever need any assistance at 844-698-4824 or support@vitagene.com.

Valorada con 5 estrellas sobre 5

Know your genes and manage your health

Vitagene revealed some food sensitivities that I had no idea I had. Within 2 weeks, I followed their suggestions about nutrition as it related to these new findings and I started to feel better and lose weight. I think knowing how your genes contribute to your overall well-being is a perfect use of this technology and frankly, something that people should do as a matter of course to manage their health. Knowing your genetic strengths and weaknesses is essential information and happily easy to acquire with Vitagene.

21 de diciembre de 2018
Opinión espontánea
Valorada con 3 estrellas sobre 5

Long time coming, finally delivered

My wife and I ordered genetic tests on December 8th. We ordered a premium pack for her, and a vitality pack for me. My wife's premium pack arrived on Tuesday the 11th, however due to what I was told was a shipping error by Amazon, the Vitality pack wasn't shipped out until the 13th. It was shipped via the post office. I received a message that it would be delivered on Monday the 17th. However, something went really wrong with the Post office and they lost it somehow. The Post Office found it again on Friday the 21st, and delivered it to me on Saturday the 22nd. We did the tests and mailed them out on the 27th. No idea how long it will take to get the results.

17 de diciembre de 2018
Opinión espontánea
Logotipo de Vitagene

Respuesta de Vitagene

Hello Dan,

We are sorry to hear that you are not receiving our email reply's, our records show that we have answered your inquiries about your shipment. Our most recent reply includes your USPS tracking number, we will be happy to give you any further information you may need. If you're having trouble receiving our emails you can reach us at the phone number on the back of the instruction card in the first kit you have already received or our live chat option on Vitagene.com during the business hours, Monday - Friday 9:00am-5:00pm pacific time . Please, let us know if you did not receive the USPS tracking number we provided you with and we will make sure that you have that number. We are very sorry that the USPS is taking longer than usual with in the 2 weeks prier to Christmas and we are hoping you will consider changing this review or removing your review about Vitagene. Possibly replacing the review with comments that reflect our products and not the delivery time of USPS or fulfillment through Amazon, as those are not our products and we are doing all we can to help those services provide you with our product. We are here to serve you, please reach out to us anytime.

Best Regards,
Vitagene Customer Care

Valorada con 3 estrellas sobre 5

65% satisfied with vitagene

I value all the information that was shown to me through DNA. However when I ordered the very expensive vitamin package I noticed that a lot of the vitamins were dried up inside the capsule and didn't look fresh. Did not feel any different after taking two weeks worth of vitamins maybe that was not a long enough time. But stop taking on because I didn't feel that the vitamins were fresh and didn't look so otherwise. I hope this information is useful. Hope to be contacted on this issue to inform me on the information I have provided.

7 de diciembre de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

Muitos conhecimentos sobre mapeamento…

Muitos conhecimentos sobre mapeamento genético e nutrição estão constantemente se aperfeiçoando e mudando, então não é certo seguir as recomendações com exatidão por enquanto. No início houveram resultados que indicavam que alguns nutrientes teriam chances de estarem baixos e outros estariam bem. Não foi o que o meu exame de sangue mostrou.

21 de octubre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Vitagene is quick, friendly, and professional

Vitagene provided the information I wanted in a timely manner. While they do offer additional cost items to augment their business there was no pressure to purchase anything that I was not interested in. Overall it was a positive and professional experience. Would recommend to anyone looking to learn more about their genetic makeup.

19 de octubre de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

Helpful feedback

Helpful feedback, great answers and advice from nutritional experts. Only complaint is that my vitamins run out days before I get the next shipment.

19 de octubre de 2018
Opinión espontánea
Valorada con 3 estrellas sobre 5

Nice tests, but perhaps shady practices?

I actually quite liked the test and the information they supplied. What I didn't like is that they later emailed saying they'd send another free kit in exchange for a 5-star review on Amazon. I think that's unfair, and I think it may even be against the Amazon terms of service. That made me trust them less.

19 de octubre de 2018
Opinión espontánea

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