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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

DO NOT ORDER FROM THIS COMPANY! I placed an order and NEVER received it. I emailed the company and no response. The Federal Trade Commission should be contacted based on all of the negative reviews... Ver más

Valorada con 1 estrellas sobre 5

I have yet to receive this order nor has it even shipped. I have emailed your company twice with ZERO response. Absolutely awful customer service. I needed these K-drops fairly quickly for my newborn... Ver más

Valorada con 3 estrellas sobre 5

Dopo 1 mese di attesa e numerosi contatti mail, a cui ho ricevuto quasi sempre risposta, sono stata rimborsata del prodotto mai arrivato.

Valorada con 5 estrellas sobre 5

I order my hormone combination and high vitality through them on a auto ship and realized I had more than I needed. So I emailed and left them know I needed to cancel my order and they were quick to r... Ver más

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Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

115 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,7

Todas las opiniones

(115)

43 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Over charged for this product!

I discovered after I ordered the product from your website that you charged me double what any other supplier would for the same product.
Even our local naturopathic doctors don't mark this product up to that level!

26 de septiembre de 2023
Valorada con 4 estrellas sobre 5

Delivery email confusion

It was confusing with the delivery. Emails showed delivery across the country from where I live. I was concerned it would take a long time to finally get the product but it arrived shortly after I made contact with the company. Thanks for checking on the order for me. I gave it a four because it was a little tricky getting in touch with the company.

28 de agosto de 2023
Valorada con 1 estrellas sobre 5

Never received full order

Never received full order. Waiting ,

30 de junio de 2023
Logotipo de Vitaheals

Respuesta de Vitaheals

Hello Steve, We are so sorry for the inconvenience.

Your order was partially shipped, and the refund was issued for the items which were not shipped.

Please accept our sincere apologies for the delay.

Sincerely,
Team VitaHeals.com

Valorada con 1 estrellas sobre 5

I would give zero stars but not…

I would give zero stars but not possible. I paid about $10 for shipment as the estimated time for arrival was June 27th-28th. It is JULY 7th! and still waiting. IF you are sick and waiting on your products DO NOT chose this company.

7 de julio de 2023
Valorada con 1 estrellas sobre 5

Deceitful and Dishonest Company!

Worst company ever! They are deceptive with their pricing. They show a photo of Ecological Formulas Allthiamine and the bottle says there are 250 capsules (the bait) but then in small print it says 60 capsules (the switch). So if you're not paying close attention, you will get ripped off. I tried calling them multiple times to return this order, but they NEVER answer their phone or return calls. I would have just sent the product back, but they don't list a valid address anywhere, and the return address on the box was for a different company who said they don't know anything about VitaHeals. All other addresses listed for this company go to a 3rd party mailing service called Shipito or to GoDaddy. It seems very shady that they don't want to be found. I also tried emailing them and they didn't reply until I put the charge into dispute with my credit card company. When my payment was pulled back, they finally contacted me weeks later. In that email they told me that they had already "issued a full refund" and they gave me an address to send it back to: Sihua Wu, 1400 LAFAYETTE ST SAN GABRIEL, CA 91776-3308. Today I called my credit card company to ask if VitaHeals ever issued the refund that they said they issued and I was told "No they didn't". So in addition to being deceitful they are also liars. BTW, they want $33.00 for 60 capsules of Allthiamine which is more than DOUBLE the price if you buy it from Pure Formulas (their price is $12.76). My advice is to save yourself some money and a whole lot of grief and shop at an honest and reputable company (like Vitacost, iHerb, and Pure Formulas) instead. UPDATE 6/9/23: VitaHeals admitted in their response that they received the product back, however according to USPS tracking, they received it on June 2nd, not June 6th. They claim that they refunded my money, but the screenshot they emailed to me clearly says "Unable to Refund $56.43 USD". They also said that the reason the refund didn't go through was because I filed a "chargeback". I called my credit card company today and they said that they have no mechanism to stop a merchant's refund from being processed, so the problem is on VitaHeals side (either their system or they're being dishonest). All I know is that I'm out $56.43 plus $6.00 to ship the product back to them, and of course I have nothing to show for dealing with this company but a whole lot of frustration!

6 de junio de 2023
Opinión espontánea
Logotipo de Vitaheals

Respuesta de Vitaheals

Hello Carolina, The refund was received asap we received the item back to us. I have provided the screenshot of the refund to you via email. The refund was processed 23rd May and we received the items on June 6th. We issued refund before and we receive the items later. But you have already opened the chargeback with your bank that is why the refund was failed.

Valorada con 1 estrellas sobre 5

I love the product but customer service…

I love the product but customer service was sorely lacking.
I had a question about my order and had emailed them asking them to call me asap. I did get an email but the customer service representative totally disregarded my request to call and didn’t address my request at all.

27 de marzo de 2023
Logotipo de Vitaheals

Respuesta de Vitaheals

Hello Lori, I am so sorry that you have face such issue, it might be due to weekend holidays or the customer services people were busy. I just looked at your order and it was delivered on time, and I assue you that we will look into this to avoid such things going forward. Sincerely, Team VitaHeals.com

Valorada con 1 estrellas sobre 5

This company is terrible

This company is terrible. Don’t respond to most emails. Shipping takes way longer than their site says it will. Then they only sent 1 of the 2 items I ordered, but stated both were sent. Now trying to either get a refund for the unsent item or get it to actually be sent to me. Once again being very slow to respond to email this time too. Phone number gives a Verizon wireless auto-message like it’s a bad number or something. I buy supplements online all the time and have never had such a bad experience.

31 de marzo de 2023
Opinión espontánea

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