Ms Slashy was the Officer assisting me today. The Ticket number was I-24977200. Slashy was very helpful, knowledgeable and professional. She was also very patient with me when leading me through the p... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
On 27 February, I contacted support to request a downgrade, as the hosting cost was over $2,000 per year. I was told this wasn’t possible. I then requested the EPP code to transfer everything aw... Ver más
La empresa ha respondido
The best thing about Vodien is that there is a real human being available on a live chat, 24 hours a day. They have helped me understand technical stuff like the difference between who hosts a websit... Ver más
La empresa ha respondido
Thank you, Clar for assisting us. It may be a simple issue to others, but it was business critical for us. We are very grateful for your advice, support and most importantly, a step by step approa... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
The leading web hosting company in Singapore - Vodien invests in top-grade network infrastructure and server hardware so you can get the top web hosting experience. Join over 130,000 Vodien users - visit Vodien.com today!
Información de contacto
3 Irving Road, #09-01, Tai Seng Centre, 369522, Singapore, Singapur
- vodien.com
4,4
Excelente
1 mil opiniones
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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Respuesta de Vodien Internet Solutions Pte Ltd
Hello Pablo,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Great service
Charlotte is awesome and very patient in handling my queries.
19 de noviembre de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Domain name enola.com.sg not activated
My domain name enola.com.sg was not activated since 13 Nov 2025 until today 19 Nov 2025. I have seek help from the online live chat 4 times and still not resolved. I need this domain to setup up Titan Email account for registration of government agencies, clients and relevant many others application.
13 de noviembre de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@vodien.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
I needed to change my Server and Vodien…
I needed to change my Server and Vodien couldn't have been any more help. Sorted it all for me in a short time. Very happy with the outcome.
17 de noviembre de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Debra,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Worst customer service
Worst customer service - unable to speak to a person - only chat. unable to assist with accont login issues. Still logged out after 30 minutes.
First looked at the incorrect account etc - no knowledge at all.
14 de noviembre de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hi Client,
Thank you for taking the time to share your feedback. We are sorry to hear about the difficulties you experienced, especially with accessing your account and receiving the support you needed.
What you described is not the level of service we aim to provide. We understand how frustrating login issues can be, and we appreciate you bringing this to our attention so we can look into it further.
To help us investigate and assist you properly, could you please email us your customer ID, domain name, and any related case or ticket ID to reviews@vodien.com? Our team will review your case promptly and ensure you receive the appropriate support.
Thank you again for your patience, and we hope to resolve this for you as soon as possible.
Regards,
Sambrin O.
Online Experience Specialist
Good Technical Support
Good technical support. Vodien knows what it is doing.
14 de noviembre de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hi Dave,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
The interface is bad to worst
The interface is bad to worst. Cannot even manage your own redirect now. The customer service is not even trained, they told me i need a hosting to do a redirect and then later on found out he is giving out wrong information. They disable the function so you need to go to them for every little info. Backend interface is hard to navigate. DO NOT join. Sign up somewhere else.
14 de noviembre de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hi Client,
Thank you for sharing your feedback. We are sorry to hear about your experience, and we appreciate you bringing these concerns to our attention.
We want to understand exactly what happened so we can address the issue, clarify any misinformation, and improve our processes where needed.
To assist you further, could you please email us your customer ID, domain name, and any related case or ticket ID at reviews@vodien.com? Our team will review your case promptly and work toward a proper resolution.
We look forward to helping you and improving your experience.
Regards,
Sambrin O.
Online Experience Specialist
Live chat representative was excellent
Live chat representative was excellent. Fixed the issue and went above and beyond. I'm a long time customer and they've never let me down.
13 de noviembre de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Greg,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Superb service and support staff make Vodien a winner
Vodien has some of the best support and service teams working in this space. Friendly, patient and informed guidance, always going the extra mile to get you the best deal available, and really empower the small business owner to manage the parts of their website that they can manage, while relying on the Vodien team to take care of good, reliable tech in the backend.
11 de noviembre de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hi Dee,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Find another provider
I am a long term account holder with vodien, they brought out my previous provider. On numerous occasions over the years they lock your disable account when your credit card goes out of date, which being a long term customer is going to happen. No call just emails that as they send a hundreds of emails about sales & they all just get lost in my junk box, Once your locked out trying to get help is a task beyond thier technology or service.
They don't answer the phone, instead send you to chat lines & when you email them they refer you to a closed case # & do not respond, We have a number of domains which once I get back on line I will see if can take my business elsewhere. They had gone from a great operation, to a no service IT online only help & they are really useless these days.
8 de noviembre de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Mark,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable meet you expectation and resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@vodien.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Absolutely brilliant service
Absolutely brilliant service, Resolved a technical issue in 5minutes using the 24/7 live chat (which I usually wouldn't use in other services because theyre generally bots). Voiden has *humans* not bots!!! Who are skilled & efficient. I HIGHLY RECOMMEND 🎊
4 de noviembre de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hi Emma,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
The technical assistance expert (Neil)…
The technical assistance expert (Neil) is very professional. He understand my issue instantly and then solved it. Then he clearly explains to me the rational behind my problem I met. Hence, even though my problem is caused by Titan system error, I still can't neglect such a great support service.
3 de noviembre de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hi Rick,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
My experience to setup email with Vodien Customer care
She was with me throughout with patience and asked the right questions, gave me exactly what I required. Shared the links and till the end she delivered my questions with efficiently. very happy with her service.
3 de noviembre de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hi Devpriya,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Staff was swift in helping.
3 de noviembre de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hi Linda,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
TERRIBLE SERVICE
We were informed that has to do VPS upgrades during working hours and we cant stop. and guess what? The entire month will be down.
NEVER USE THEIR SERVICE! IF not u will lose your business first.
1 de noviembre de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hi James,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@vodien.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Marigod resolved my issue where the…
Marigod resolved my issue where the other 3 other agents did not resolve
31 de octubre de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Shaun,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Your agent MarMari has been very…
Your agent MarMari has been very helpful. Provided good explanation to all my queries.
31 de octubre de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Customer service is always very fast…
Customer service is always very fast and efficient. Use the chat — it works very well, saves time, and provides precise answers.
29 de octubre de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hi Olivier,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Too Many Bugs Vodien Can Not Fix and Refuse to test their White Label software themselves.
After trying to use this platform for six months, I found it has so many bugs that Vodien can not fix. They have white labeled the platform and so support is by a third party. When requesting support I was directed to their supplier and told to quote their own account number with the third party supplier. After more than 20 requests for support due to the many software bugs I asked Vodien to test the platform for a user experience once they were told by their supplier it was fixed. Their response was to close the support ticket. So I have asked for a full refund.
24 de octubre de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hi Dean,
We are sorry to hear about your experience and the difficulties you have encountered. We take your feedback seriously and want to ensure your concerns are properly reviewed.
To help us look into this further, could you please email your Customer ID, domain name, and any relevant case or ticket ID to reviews@vodien.com? Our team will prioritize your case and work with the relevant teams to resolve it as quickly as possible.
Thank you for bringing this to our attention — we appreciate the opportunity to make things right.
Best regards,
Sambrin O.
Online Experience Specialist
Gotta say this is the best support…
Gotta say this is the best support service I have experienced fora very long time. Really excellent! All agents spoken to were courteous, knew what needed to be done and how to do it. Problems quickly resolved.
The last agent I spoke to was Cliff.
23 de octubre de 2025
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Peter,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
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