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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I have been a Volusion customer for years. Support is non-existent. The platform is old and terrible for SEO. I am desperately trying to migrate the store to another platform. Don't waste your... Ver más

Valorada con 5 estrellas sobre 5

We have been using Volusion for 15 years now. The product continues to improve and gives our customers a great experience with expanded payment methods. The support is what really keeps us as a loyal... Ver más

Valorada con 5 estrellas sobre 5

I had a great experience working with Jeff & Brian. They were very helpful, knowledgeable, and patient while assisting me with my IT issue. They explained everything clearly and made the process easy... Ver más

Valorada con 1 estrellas sobre 5

Honestly I’ve never come across such a sketchy company like Digital Volusion. I was told I’d be making commissions but found out that they bleed you dry from all your investment and there customer sup... Ver más

Información sobre la empresa

  1. Electrónica y tecnología

Información proporcionada por diversas fuentes externas

It all started in 1999 when our founder, Kevin Sproles, then 16 years old, started building custom websites for clients. Talking to customers, and building their dream was a passion from the beginning. Doing it all, from sales to support, to product design, Kevin knew what needed to happen to be able to help more people, and soon the first version of Volusion was born: an all-in-one tool for people to run their business. From the beginning, it was easy to use, and we were there if you needed help. Today, that’s still true. Kevin and 250+ more Volusioneers are a phone call away, 24x7 to help you reach your goals. And product innovation is at the forefront. This is only the beginning… just wait, we’ve got even more great things in store for you to come.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

395 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,4

Todas las opiniones

(395)

10 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Volusion for me was a life saver

Volusion for me was a life saver. I had to get my site up and working as soon as possible and they really came through. It could not be any easier to use. Although I have had to use there customer support on several occasions to show me how to set up some unique features or just a couple of general questions. Every Time I was met with someone knowledgeable and friendly.
I am very glad I found this site. I would fully recommend it to anyone wanting to setup an online store.

7 de mayo de 2018
Opinión espontánea
Valorada con 3 estrellas sobre 5

Site looks great runs smoothly had a…

Site looks great runs smoothly had a bit of a bumpy start due to some schedule issues on my part and theirs wish I knew more of what my site can do and how to get to run to is full potential.

7 de mayo de 2018
Opinión espontánea
Valorada con 2 estrellas sobre 5

Site is VERY clunky,

Site is VERY clunky,, I would suggest they look at what it takes to create a listing on ebay. I can do 20 listings on ebay in the time it takes to do one on Volusion,, anyone ever hear of drag and drop pictures in listings,, HOLY C**P the time it takes to get pics up,,,

They have JUST begun on shipping, have not tried the "app" just wish I could go to "Process Orders" and ACTUALLY process orders,, like we do on ebay,, once again I process about 50 orders a day on ebay and I can print my labels in less than 10 minutes. With CLUNKusion it takes me an hour to do maybe 10. They need to hire an ebay "Power Seller" to guide them on HOW to design a platform that is PRODUCTION friendly,,

7 de mayo de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy to use

Easy to use. Great support. Lots of integrated features.

7 de mayo de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Customer Service

We have had a very good experience with Volusion. Their support team is knowledgable and friendly and I find that 9 times out of 10, they are able to help me with my issues. The platform is very user-friendly and easy to navigate.

7 de mayo de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Every aspect of Volusion exceeded any…

Every aspect of Volusion exceeded any of my expectations. They are so customer friendly and helpful from the starting of your website all the way to running it. Always eager to help or answer any questions. Extremely happy I chose Volusion to build my website with. Great company!

7 de mayo de 2018
Opinión espontánea
Valorada con 3 estrellas sobre 5

Nice website

Nice website, good layouts, lovely employees. I have had a lot of trouble getting taxes and shipping charges to work correctly

7 de mayo de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Volusion....Best Product and Support For Your Online Store

I wanted to open an online store so our customers could purchase products and services directly from us in an online arena. After some investigation, I selected Volusion based on reviews I saw. Volusion's support staff walked me through setting up my store. They gave me almost instant answers to my questions and concerns in regards to the online store. I get answers either by email or phone within a couple hours usually. I was very surprised at how quickly the Volusion online store orders started coming in. We have more than doubled our consumable orders, reduced our support staff time on phones,and given our customers the experience they have been asking for. I continue to be impressed with the great product and support I receive from Volusion

7 de mayo de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Simply works and the customer support…

Simply works and the customer support is excellent. My site is very simple and after a long learning process as I am a newbie to this environment it all fell into place one day and now I quickly navigate the site. Highly recommended!

7 de mayo de 2018
Opinión espontánea
Valorada con 2 estrellas sobre 5

Volusion cannot bcc Trustpilot on the…

Volusion cannot bcc Trustpilot on the shipping/tracking emails sent to customers on our store. They only allow the bcc to happen on an order confirmation. This opens us up to negative reviews for cancelled orders due to using stolen credit cards/fraudulent sales on our site. Now we have to do it manually, which is a pain. I would recommend using a different e-commerce platform that is more user friendly.

7 de mayo de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

I love working with the Volusion team

I love working with the Volusion team. Whenever I have an issue they take as much time as is needed to resolve it. They have incredible patience with someone like me who is only mildly savvy about tech stuff and they are so polite!!! I'd give them 15 stars!!!

7 de mayo de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Extremely pleased

I have been extremely pleased with the customer service & experience I am having with Volusion employees. They have truly made me feel like we’re a team and they do genuinely care about my success.

7 de mayo de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

Excellent tech support. Makes being a small business possible (not easy) but possible.

I have been a Volusion customer since 2009. The technical support at the company has gotten better and better. I love that Volusion does not charge what is called "revenue share" from my website. Volusion offers a solid deal on pricing. The only reason I am not putting in 5 stars is because they keep changing the Admin back office where I enter phone orders and the current version is much less user friendly and efficient than the one 18 months ago.

7 de mayo de 2018
Opinión espontánea
Valorada con 2 estrellas sobre 5

Volusion is clunky and confusing

Volusion is clunky and confusing, with lots of bugs deeply embedded into the user experience. Sometimes it seems like you added a feature, then some update half broke it, but you left the feature in anyway. Things other eCommerce platforms do in a breeze take hours of frustration on Volusion. (Like photo thumbnail resizing and adding images.) I read that the original founders have returned to Volusion, so maybe some of these things will be addressed.

7 de mayo de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Why I have been happy with Volusion

I have read online reviews about different e-commerce platforms. I used to use CubeCart in the very beginning (12 years ago), but then needed to upgrade. After shopping around back in 2013, I discovered Volusion, and what set it apart from the other platforms was the fact that Volusion did NOT charge per order or for a % of sales volume. Volusion charged one flat monthly fee and nothing more. That very much attracted me. I was very pleased when they decided to include the import/export database function as a standard feature to my package, as I am very much used to directly accessing the MySQL databases, and importing/exporting databases makes accessing and uploading information MUCH easier and more convenient. Although there are some features that I'd like to see added, I have been happy with the design and coding assistance I've received from the Volusion tech support team. They are always professional and helpful, and if they are not able to help me immediately, they then refer my query up to the respective department, and I then receive the answer or assistance that I need. I don't know why others online are very critical of Volusion, but being a one-person company, I have very much, sincerely appreciated Volusion's tech support as it is almost like having my own in-house team. Having that kind of support, compared to my previous experience with CubeCart, has provided such relief to me and made my life and work less challenging. Thanks go out to the tech support staff! Also, I like the Volusion webinars that provide such valuable information. Perhaps I am naive, but I get the sense that Volusion doesn't just want to make money off its customers. I get the impression that Vollusion sincerely wants its customers to succeed, because if Volusion's customers succeed, then Volusion succeeds, which is the right philosophy for a company to have.

3 de mayo de 2018
Opinión espontánea

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