VPD Transport & Logistics Opiniones 147

Pire expérience livraison de toute ma vie, chauffeur incompétent, arrive avec du retard et pour rattraper ce retard se permet de ne pas sonner afin de ne pas effectuer la livraison. Je l’ai vu passer devant mon domicile, j’ai couru après, j’ai appelé directement le service client, service client encore plus incompétent que le chauffeur, désagréable et d’une impolitesse rare!! M’a raccroché au nez et à celui de ma mère, si vous avez l’occasion de fuir cette entreprise, FUYEZ LA!

Not a good service at all. We were supposed to receive a piece of furniture we ordered online, a date was planned over the phone with them but the time could not be defined yet in advance. We were told they would send an email the night before to let us know the approximate time of delivery for the next day, and a text message the day of when the driver would be nearing to us. However, on 26 Dec (day agreed) without prior information, we received a call at 07:37 in the morning which we missed and at 07:40 we saw we had a voicemail informing us that the delivery person had come but couldn't find us yet nobody had rang the bell ... we checked outside and nobody was there ... we called back and picked English option on the menu and got someone (friendly lady) who struggled with their English. We asked why no email nor sms was sent as promised and why nobody rang the bell but she unfortunately had no answer. The only solution she could offer was to reschedule to 2 days later without any time indication again ... we live 8km from where the company is... absolutely disappointing customer service.

Très mauvaise expérience avec VPD. Livreurs antipathiques et pressés de finir leur journée et d'entamer leur week-end... J'avais payé un supplément de 150 € pour faire livrer mes nombreux paquets Ikea (très lourds) dans la pièce de mon choix. Les deux livreurs ne me croyaient pas et voulaient tout déposer au pied de l'immeuble. Finalement, ils en ont quand même déposé quelques-uns dans la pièce de mon choix et ont laissé les autres (les plus lourds évidemment...) au pied de l'immeuble. Bref, je suis très mécontente de la livraison.

Terrible service, or rather no service at all. They did not bring my Ikea furniture delivery to the first floor, and I paid for it. They wanted me to carry the furniture myself, or the furniture would not be delivered to me. So the two men were standing outside at least 20 minutes, talking and laughing, a long time that could have been spent to bring the furniture in to my apartment. After that they just left without saying anything. So unprofessional, unpolite and disrespectful.