Vuori Opiniones 

This company is not recommended at all. They never sent my order. After asking them to provide any proof of delivery they provided a fake tracking id!
Total waste of time and money :(

I will not buy anything from Vuori again. First items I ordered online were workout tops with bra inserts. Both came with inserts that were folded and so lumpy I would not use them as it looked very strange like my breasts had lumps all over. They do not provide any live customer service reps who will take your call so you have to fill out and email and send in photos of the problem. The photo formats were so small it took me forty minutes to find a way to submit them. Then you have to wait a couple days for a reply. They claimed they mailed out new ones that would arrive in 10-15 BUSINESS days!!! Outrageous! Then after waiting 25 days I still had not gotten any. Had to submit another email and then wait two days for a response. Then I was told the rep would send the info to their team and get back to me!! Absolute waste of time and money. A. company with this price point will not last with this kind of awful customer service. Worst part is they cover their horrible customer service emails with things like, "wishing you harmony', "with kindness" while not doing anything to respect their customers time or money or frustration quotient.

Vuori doesn't have any customer support!
That's what they said:
At this moment, we are also not able to process any refunds for this particular order, I would suggest contacting your bank or PayPal to seek further assistance.

I suggest you not do business at this place. I purchased about $500 of men’s clothes, and I returned them all after trying them on. All the tags were still on the clothes, and I just tried them on for size. It’s been nearly 3 months, and I’m still trying to get a credit on my AMEX card. I’ve dealt with Cyndy—Customer Service Manager. AMEX says there’s no reason why they can’t process the return because the dispute has been closed and the original charge is my responsibility. Vuori says they received the clothes back, but because of my credit card the credit cannot be processed. I tell you all this so that hopefully you’ll not have to go through what Vuori has put me through. I will never do business with this business again.

HORRIBLE customer service. After only a month of wearing a pair of $130 pants - the seam on the zipper began to fall a part but Vuori will not take ownership of this and send us a replacement pair. They are making me, the customer, spend my time and effort to ship them back AND pay for the shipping - for a defective pair or pants that they created. So just know - if your Vuori clothes start to fall apart - Vuori will not be helpful. For the price we pay - it is horrible customer service

Have both men's and women's weekend joggers. Love the zippered pockets. Very comfy. Expensive, but worth it.

don't order from this company. still have not received my item that was promised December 24. absolutely no customer service other than polite emails telling me a happiness agent will be contacting me. really, don't trust this company at all.

Placed an order on September 2nd, today is November 17th. Nothing!!🤬 I've sent atleast 3 or 4 emails, all they respond with is tracking info that I already have! I tried to order something for my son that's in the Navy 🤬 this company is CRAP! A RIP OFF! Why does it ship from China? Bull Crap! Stay away from this company!!

Betrug! Bestellt und bezahlt habe ich 2 Jogginghosen, gekommen ist nach 8 Wochen eine billige China Sonnenbrille. Käufer will erst seine Schrottware zurück geschickt bekommen (30 Euro nach China) und zahlt Geld nicht zurück! Aus keinen Fall hier etwas kaufen !!!

I paid for expedited delivery, which ended up being marked for delivery roughly the same date as regular delivery. The only reason I ordered and paid for expedited delivery was to make the specific date for a birthday present. Customer service was unhelpful.

They are busy “reinventing the customer experience” and can’t be bothered to pick up the phone or text back immediately when it’s a good time for their customers. Instead they want to force you to get in a queue, and they’ll call back or text back when it’s convenient for them. This is backwards to how customer support works; I have time now, but it’s limited. If you call me later, I’ll very likely be unable to pick up. Unacceptable at this price point.

NO ONLINE RETURNS
Alarm bells sounded
Do NOT trust this company
Why are you not accepting international returns?
The answer is?

Vuori advertises customer service hours for phone support. HOWEVER when you call they basically say they don't have phone support - leave a message - and there is no commitment as to when they will reply (if ever)

Same for email support.

They advertise Chat support but there is no Chat link /url to be found.

I have been ordering from Vuori for a few years. Their clothing is very well made, very unique styles and cool colors. The only question that I have is what is with their inside tags on their shorts and pants? It's long and the only purpose it seems to have is to get stuck in your Crack. Why would a company that makes such cool and well made clothes have such a ridiculous tag?

Vuori makes good products but lately they have no phones for weeks "while the enhance the customer experience" which is beyond me why it takes over a month do do. Meanwhile, they expect customers to do all the legwork because it they don't respond to texts in a timely manner. I had to send something back and and as a long standing customer who has spent thousands with them I asked for a replacement. they denied me. The day they got it back they gave me a store credit, but given the size was off I got a smaller one which via text someone said was wrong. SO i asked to change it, as it was in within the hour. "oh we can't do that." I was shocked, just send it back. and we will issue a refund." well it takes 2 weeks and they have held onto my money for a month because of the lack of phones, and random responses via text. I said I was going to have to leave a review of this experience, "oh we can see what we can do." I almost held off, but that means they chose not to do anything which is beyond me. They are sustainable, and a quality product, just not sure why hating on the customers

No surprise they have horrible customer service! How do u charge 100$ for a pair of sweats & get away with this stuff! I sure hope I get my outfit soon (been 3 weeks) & I live in LA! Shoulda just drove to the Venice store. Never order from them online.

They have the absolute worst customer service. I have been trying to return something for over a week and no one gets back to you. The phone number routes you to an email and no one ever answers you. If you think you may need to return something, think twice.

Would give no stars if possible 😡Over 2 weeks of chasing their non existent ‘customer support’ department and still none the wiser. Meanwhile I’m out of pocket by £195!!!!! Do not order if you live in the UK. They don’t care about you!!

Worst service ever. I ordered a birthday gift for my sister’s birthday. It took them 3 weeks to even ship the item, provided an incorrect tracking number for an item they hadn’t even shipped. Then, I via tracking, was told a signature was required and it was being returned because it wasn’t signed for. I emailed. No reply. And the kicker is they tell you not to email multiple times or you will be moved to the back of the line. So basically, they don’t have to answer you and then if you try again you are penalized. Same with calling. You are immediately connected to a voicemail. They explain they are trying a new customer service experience and that you need to email them. You can leave a voicemail but nobody calls you back. There is NO option to speak directly with someone. Just bear in mind if you choose to order from this company they will ship your items whenever they feel like it and any attempt to find out where your purchase is will result in frustration. God forbid you actually have an issue with what you purchased. Good luck getting anyone to speak to about it. I will never order from this company again just based on the fact they make themselves inaccessible to customers.

After a month I am still waiting for a refund on two returned items. Customer service is nonexistent!