Vuori Opiniones 

Same problem as below.

Ordered 3 weeks ago, been chasing customer service via e mail, text, Instagram chat and no response on any for over a week.

They have even disconnect their phone line.

The only thing they did efficiently was take my money.

They only get two stars because the clothing is amazing.

About to start investigating an insurance claim to get my money back.

This clothing company has the worst customer service imaginable. I placed an order for two pairs of pants 20 days ago. I receive one pair, and the other has been "processing" for 20 days. Customer service doesn't pick up, and they don't reply to emails (I sent two). If you want to actually RECEIVE your clothes, don't order from Vuori.

Buyer beware if you live outside the U.S. Despite their well-publicised “free return” policy, this is very difficult to arrange if you don’t live in the U.S.
In Australia, you can deliver the item to a location in Melbourne or Sydney and that’s it! For me, that would involve a 160km round trip. Clearly not feasible so on the advice of Vuori, my only option was to pay $27AUD to post it back. Nowhere was this policy publicised.
NOT HAPPY!

For the third time, I have ordered from Vuori during their sale and later had my order cancelled because they “ had a mismatch in our inventory that allowed customers to purchase Sale Items that were Out of Stock”. And in return for my discount of 50% off the sale item, Vuori offered me 20% off a full price item, essentially asking me to instead buy the same items in a different color for a lot more money because they messed up. Maybe understandable the first time it happened in Nov 2021, not so much when it happened again in Jan 2022 and completely unacceptable for it to happen a 3rd time in July of 2023. The least Vuori could do was offer me the same item in a different color they actually have in stock at the same price they accepted an order from me at. Extremely poor customer service and highly unsatisfactory offer for their ongoing inventory tracking problem!

Terrible customer service. No clue where the online order is 2 weeks in. I disputed with the company. Don’t order from here if you want customer service. Queries go unresponsive..

2nd horrible experience with online ordering with Vuori. Shipping delays (out of their warehouse) are horrendous. Customer service is non existent because they can only basically tell you, only by text, you are stuck with your order even if they are backlogged. Trying to cancel an order after 8 days of it just sitting there in cyber space is impossible with no updates. If you don’t find it in a store, don’t order unless you can wait a month!

I have been wearing their shorts for probably two years and I absolutely love them. I’m on the taller side and they recently released a pair of shorts with a 9 inch inseam which fit me perfectly. I also love the shorts have lining so they’re super comfortable and working out or going on a run and you can wear them in a pool Which makes them very versatile. I haven’t had any issues washing them in the washing machine, but I do dry them on a rack in order to keep the performance up.

We love their clothes, quality and selection, as well as how they fit. Went to their brick and mortar in Venice, great customer service, the guy that helped us was very friendly and attentive.

Love Vuori products, I've been wearing them for probably 2 years now. If the price points were a little bit lower I would buy a bunch more, that's the only reason for the 4 star.

Quality and style is a 5 star in my book

So disappointed to be told that vuori will not repair their products after a year. The waistband of their pants fell apart but they will not replace or repair after 6 months!!!
Their pants should last longer than 6 months!!!!

We are obsessed with anything made from their dream knit fabric. It's the only thing that stays super soft even after many washings. Plus, their clothes fit very well and are flattering. I have the performance joggers, crop funnel neck tops, and some t-shirts. They've become our favorite brand of clothing due to their extreme comfort and well made pieces.

Very poor quality. Side zipper fell apart after first wash done as indicated on care label.

I placed a gift order on 3/15/23 to be shipped directly to my friend. There was a new purchase discount code offered of 20%. I selected the items and put them in my cart. Following the prompts from their system, I added the discount code, and it showed on the pre-invoice. I was then directed to payment information/verification page. I was asked to confirm purchase and I did. Once completed, the final receipt did not show the discount (about 30.00). I tried immediately to cancel and restart but there is nowhere on the website to do so. I emailed and received a canned response that they would have a representative reach out. I opted for the free shipping (7-10) days, so I know it wasn't processed yet. I was informed they would not honor the discount their system removed nor was I "allowed" to cancel. Free returns are great but that puts me in a weird spot with sending a gift to a friend and then saying "Oh, no you have to send that back". I tried working with them but all you get is canned responses, no actual people. It's frustrating since I feel taken advantage of. They use "system limitations" for every answer. Awful customer service! I just hope the bra and leggings are actually worth the money I paid. Clearly, they are not customer service-friendly and only out to make a bigger buck. The coupon is a bait-and-switch which should be illegal. I will never buy, refer, or trust this company again.

I have been buying their shorts for years for my yoga practice. I love them!!!

good clothing

I've bought a few things from them and they make durable clothes with comfortable fabrics. I hope they get really popular!

I love the quality of my Vuori outfits (joggers, leggings, shirts, etc.) and so excited to share with my daughter this Christmas. I’ve also received all of my orders in less than a week and over the past year have ordered five times.

I love this company. There clothing is some of the most comfortable things I own and it's very stylish. What I love most is their customer service and commitment to their customer. I've had a pair of the Sunday Performance joggers for about a year and half. I ended up getting a small hole in them, which was my fault and not a product defect, so I reached out to their customer service to ask if they could recommend a patch/repair kit. They didn't have any recommendations and offered to send me a brand new pair of joggers for free! That kind of customer support is almost unheard of and I will be buying many more products from Vuori in the future.

Product quality is high, so durable and comfotable in between daily routines. I've ordered several items and quality has been super consistent. Items arrived beautifully packaged. Overall great fit and superb quality.

5 stars. Love their shorts with inner lining. Perfect for tennis and yoga. I love them! And I highly recommend them!